rajesh singh_56343_ssc infrastructure support
TRANSCRIPT
Rajesh L. Singh
Carreer Objective:-
Learning, implementing and improving continuously and to be part of organization that encourages lateral thinking, appreciates innovativeness & which in turn will help me to attain my goals and further develop my skills for future challenges.
Technical Skills:-
Hardware Environment:
CISCO ROUTERS: 1800, 2600, 2800, 3800 series. CISCO Catalyst Switches: 2900, 2950, 2960, 3500, 3550, 3750, 4500 series. CISCO Nexus: 2k, 5k, 7K. Firewall: Cisco 5510 Nortel Switch: Baystack5510, 8006,425,470. WLC : Cisco 5508
Networking :
Protocols – TCP/IP, P2P, HSRP, VRRP, RIPv1, Ripv2, BGP, EIGRP, OSPF, NAT, STP, VTP, SNMP, ICMP, DHCP, DNS, ARP, FTP, TFTP, NTP.
LAN - Ethernet, Fast Ethernet, Gigabit Ethernet and VLAN, TRUNK & ACCESS PORT, ARP, DHCP etc.
Monitoring Tools - Spectrum, SCOM, MRTG, Net Flow, Solar Winds, Cisco works LMS (LAN Management Solution).
Soft Skillet Summary
Programming Languages:- C, C++, C#, Java, Visual Basic 6.0, C# .NET,SQL2,Unix
Database applications:- MS-Access, SQL server (2000, 2005, and 2008), Oracle (9i, 10G, 11i)
Operating Systems: - Windows, Linux.
Education
-Master of Science in Information Technology from Mumbai University, Mumbai in July 2010 to June 2012 with 2nd Class
-Bachelor of Science in Information Technology from Mumbai University in June 2007 to April 2010 with 1st Class
-HSC from Maharashtra Board (Mumbai Division) in May 2007 with 2nd Class
-SSC from Maharashtra Board (Mumbai Division), June 2005 with 1st Class
Work Experience
Company – Atos India Pvt. Ltd.Client:- Total(Oil&Gas)Duration- April 2014 to Present Designation- System Engineer
Responsibilities:-
Installation, configuration, troubleshooting, Tuning, diagnostics and maintenance of network and its related Equipment.
Analyze problems, perform troubleshooting, and communicate with site technicians.
Proactive support and escalating problems to the appropriate personnel.
Provide network specific technical expertise for the support of security network system Requirements.
To coordinate with the other Carriers to resolve network related issues.
Monitoring critical alarms in SCOM, HPOVO&WUG server of various infrastructure servers related issues.
Raising incident against the issue observed in Network and Server.
Manage incidents and requests for a defined technology environment.
Actively respond to incidents and requests.
Achieve agreed targets in terms of quality, time and cost.
Ensure stable and well performing system environment.
Create and maintain comprehensive documentation for all implemented networks
Designing and implementing customers’ network infrastructure Performs change request raised by client. Proactive support and escalating problems to the appropriate personnel.Working with a global team, providing Network Services on a high level of quality.
Tools Used:-
Spectrum V2 SCOM BMC Remedy(Ticketing Tool) Wizard HP Open View Hypervisor
Company :-Magna Infotech
Client:-Atos India Pvt. Ltd.Duration- September 2012 to April 2014 Designation- Network Engineer
Responsibilities:-
Configuring Routers, Switches and Access point as per the requirement from the project.
Coordinating with backbone team and international providers (ISPs) for major outages in their network.
Working on network support tickets and providing resolution in order to maintain SLA Configuring and Supporting VPN related issues. Proactive support and escalating problems to the appropriate personnel. To coordinate with the other Carriers to resolve network related issues. Configuration of Vlans, port Security and Cisco IOS up gradation. Monitoring Critical Alarms for Servers using SCOM, Raising incident as per the priority
and assigning tickets to respective analyst, Sending update via SMS to the management team, Sending mails to Analyst, Coordinating with the analyst and taking proper follow-up regarding incident raised in order to maintain the SLA.
To help the field engineers in resolving problems at the Site if needed. Supervising the administration of systems and servers related network to ensure
availability of services to authorized users. Raising incident against the issue observed in Network and Server. Taking follow-up from assigned Network Service Provider regarding any network
related issue for all local and global connectivity. Manage incidents and requests for a defined technology environment. Monitors all types of IT Infra Services on high priority basis to provide best services to
internal employees of the company. Coordinate with the Hardware support team for all Replacements and Repairs of
Routers, switches. Monitoring Critical Alarms for Network Devices using Spectrum, raising incident as per
the priority and assigning tickets, sending update via SMS to the management team, taking proper follow for incident raised in order to maintain the SLA, coordinating with Global NOC Team in case of any global issue.
Designing Network architecture using Microsoft Visio. If the link exceeds the limit then we check traffic via Net flow analyzer, track the users
and take the necessary action against on the same. Analyze problems, perform troubleshooting and communicate with site technician.. Monitoring MPLS Links and checking their bandwidth utilization using MRTG (Multi
Router Traffic Grapher) in graphical way. Using Nortel Device Manager for Nortel devices which allow remotely managing
a single device and managing the ports.
Training Attended
MacAfee IPS/IDS device Training. Juniper SSL box (MAG-2600). WLC Enterasys Wireless LAN Controller. Tata care Portal Training. EPABX (Electronics Private Automatic branch Exchange).
Professional Certification:-
CCNA
ITIL
Personal Profile:
Date of Birth: 10TH May 1990
Languages: English, Hindi, Marathi.
Hobbies: Playing Basketball, Listening Music
Contact: Mobile- +91-8108570922
Email-Id: [email protected]
Area of Interest: Finding and Gathering various online IT Forums for PC & Networking Problems Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Place:Mumbai