©Red 10 People Development Ltd 2011.

Handling Difficult Conversations – 1 day We all face situations in which we have to hold conversations we anticipate may be

‘difficult’. Different personalities find different kinds of conversations challenging.

Based upon the real examples of delegates, this one-day workshop will build insight

and confidence and new strategies for helping all parties involved find their way to

satisfactory outcomes in difficult discussions.

Using the principles of Transactional Analysis, delegates will learn how to ‘manage’ a

conversation in a way that minimises emotional responses and maximises productive

outcomes.

Key Objectives

To:

develop more powerful listening skills

understand emotional ‘triggers’ during difficult discussions

work with a model of collaboration rather than combat

develop a guiding framework for difficult discussions

practice techniques to take discussions forward in a productive way and to

uncover blocks to resolution

Facts and figures

This is a one day, open workshop for a maximum of 10 delegates.

The fee is £310 + VAT

The workshop will be held in central London on 8th December 2011

Suitable for anyone wanting to build these skills in a work situation