Student Student OrientationOrientation

Department of Education and Department of Education and Professional DevelopmentProfessional Development

PASTORAL CARE

STUDENTS

Our MissionOur Mission

To deliver high quality healthcare emphasizing excellence and compassion consistent with the healing ministry of Jesus Christ.

Hendrick Medical CenterHendrick Medical CenterPrinciples of PerformancePrinciples of Performance

AttitudeAttitude AppearanceAppearance CheerfulnessCheerfulness Commitment to Commitment to

CoworkersCoworkers CommunicationCommunication PrivacyPrivacy Customer WaitingCustomer Waiting

Respect and Equal Respect and Equal TreatmentTreatment

Safety Awareness Safety Awareness

Sense of OwnershipSense of Ownership

Sense of MissionSense of Mission

QualityQuality

Professional Appearance in the Workplace

No tattoos may be exposed.

Artificial nails, nail polish, exposed cleavage, and piercings other than studded earrings are not acceptable.

Hair color must be close to natural color.

Professionalism Professionalism

Cell Phones and Text Messaging - are Cell Phones and Text Messaging - are unacceptable in any patient care area or unacceptable in any patient care area or where visible by family and visitorswhere visible by family and visitors

Verbal and Nonverbal Communication – Verbal and Nonverbal Communication – remember to be polite and that body remember to be polite and that body language can say a lot before ever opening language can say a lot before ever opening your mouthyour mouth

All Students MustAll Students Must

Follow HMC policies and procedures.Follow HMC policies and procedures. Arrive on time and notify unit staff of their Arrive on time and notify unit staff of their

presence.presence. Be in appropriate Be in appropriate attireattire with appropriate with appropriate

identificationidentification with student name badge worn on the with student name badge worn on the upper third of the body.upper third of the body.

Notify a nurse as soon as there is a problem. Notify a nurse as soon as there is a problem. Describe the incident in your daily visitation Describe the incident in your daily visitation

report.report. If applicable, note date, time, name of those If applicable, note date, time, name of those

involved and occurrence. Name is very involved and occurrence. Name is very important!important!

Problems?Problems?

Take a photo of a patient.Take a photo of a patient. Send information regarding a Send information regarding a

patient on unsecured cell phones patient on unsecured cell phones or email. or email.

Access electronic medical record Access electronic medical record information on unassigned information on unassigned patients.patients.

Discuss patient information Discuss patient information

NEVERNEVER

Publicity CodesPublicity CodesHendrick will release specified patient Hendrick will release specified patient information regarding patients who occupy a information regarding patients who occupy a bed based upon each patient’s publicity code.bed based upon each patient’s publicity code.

Publicity Code 2: Publicity Code 2: Acknowledge their presence; Release Acknowledge their presence; Release room number/telephone number of the patient to room number/telephone number of the patient to callers/visitors.callers/visitors.

Publicity Code 3: Acknowledge the patient is at Hendrick, Publicity Code 3: Acknowledge the patient is at Hendrick, BUT WILL NOT give out room and phone number.BUT WILL NOT give out room and phone number.

Publicity Code 4: Patients may choose this publicity code if Publicity Code 4: Patients may choose this publicity code if they do not want Hendrick personnel to acknowledge that they do not want Hendrick personnel to acknowledge that they are in the hospital.they are in the hospital.

Publicity Code 5: Assigned by a Security Department officer Publicity Code 5: Assigned by a Security Department officer for patients under arrest by law enforcement, for inmates, or for patients under arrest by law enforcement, for inmates, or for crime victimsfor crime victims.

HIPAA ViolationsHIPAA Violations

State -Federal State -Federal Penalty Penalty

Civil PenaltiesCivil Penalties Criminal Criminal

PenaltiesPenalties State LawState Law Exclusion from Exclusion from

Medicare Medicare ReimbursementReimbursement

Licensure Licensure issuesissues

Internal Internal DisciplineDiscipline

Bad PressBad Press Future Future

ImplicationsImplications

Quality of care is Quality of care is compromised compromised

Conditions may go Conditions may go undetected, patients may undetected, patients may not trust to give full not trust to give full disclosure. disclosure.

Lack of TrustLack of Trust

ParkingParking

All Students/Faculty - Lot 1All Students/Faculty - Lot 1 Citations Sent To School Citations Sent To School

AdministratorsAdministrators Students/Faculty receiving a citation Students/Faculty receiving a citation

may be removed from the clinical may be removed from the clinical setting.setting.

MapMap

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2015 Joint 2015 Joint Commission Commission

Patient Safety GoalsPatient Safety Goals

NPSG.07.01.01, NPSG.07.01.01, Prevent InfectionPrevent Infection Comply with either the current CDC or Comply with either the current CDC or

WHO hand hygiene guidelines.WHO hand hygiene guidelines.

NPSG.07.03.01, NPSG.07.03.01, Prevent InfectionPrevent Infection Implement evidence-based practices to Implement evidence-based practices to

prevent health-care associated infections prevent health-care associated infections due to multidrug-resistant organisms in due to multidrug-resistant organisms in acute care hospitals.acute care hospitals.

2015 Hospital 2015 Hospital National Patient Safety GoalsNational Patient Safety Goals

Infection Prevention

High risk populations, such as the elderly, have weakened immune systems, which make them more susceptible to infection.

Quality infection control techniques will protect residents, visitors, other employees, yourself, and your family.

Transmission of Infection

Contact - direct contact with infectionDirect - touching the source of the

infectionIndirect - touching contaminated objects

Droplet - secretions produced by coughing/sneezing or talking that come in contact with eyes, nose, or mouth of an individual

Airborne – respiratory particles produced by coughing/sneezing, talking, laughing, exhaling and inhaled by another individual

How Can I Prevent Infection?

Do not share or borrow personal supplies between patients.

Keep your work environment and equipment clean.

Perform procedures correctly and appropriately—shortcuts are unacceptible.

Preventing Infection

Hand washing is the most important measure of infection prevention.

Alcohol Hand Rub

HMC utilizes the alcohol based hand rub Avagard which is available in all patient rooms and exam rooms. The use of Avagard is recommended:

• Before direct patient contact and prior to applying gloves (sterile/clean)

● After contact with objects within patient vicinity

● After removing gloves

Hand Washing

Hand washing is necessary:

• When your hands are visibly dirty or contaminated.

• Before eating and after using the restroom.

Contact Isolation

• Wash hands before entering and leaving patient room.

• Wear gloves and gown when in room at all times. Remove prior to leaving room.

• Use disposable equipment. Clean and disinfect shared equipment.

• Wash hands before entering and after leaving.

Contact Isolation

Droplet Precautions

• Door may remain open.

• Wash hands before entering and after leaving room.

• Mask required.

• Wear gown & gloves when in direct contact with patient.

• Dispose of gown, mask & gloves prior to leaving patient rooms.

Droplet Precautions

Airborne precautions

• Negative pressure room is required.

• Keep door closed.

• N-95 Mask must be worn before entering room. Students may NOT take care of patients in Airborne isolation.

Airborne Precautions

C-Diff Precautions

Wash hands with soap and water.

Avagard is ineffective.

Initiate Contact

Isolation

EMERGENCIES

• “2222” for ALL EMERGENCY ASSISTANCE– Any code

• Security “2911”

• Off campus Dial “911”

• Explain Who? What? Where?

• Our main objective is patient care and safety.

• Fires are extinguished by a defend in place method– evacuate horizontally then vertically

• Attempt to contain the fire to a minimum, i.e. keeping all doors closed.

Fire

R.A.C.E.

• Rescue people in danger

• Alarm, call 2222, notify the proper authorities

• Contain the fire and the smoke

• Evacuate or extinguish

Fire Extinguishers

P.A.S.S• Pull the pin

• Aim at the base of the fire

• Squeeze the handle

• Sweep across the fire

Fire Drills

• Performance and knowledge is evaluated during each drill

• It is a team effort!

• Drills are held quarterly and annually

Emergency Codes (x2222)

• Code 5

• Code Blue

• Code 99

• Code 32

• Code Silver

• Code Brown

• Code Red

• Code Green

• Code Pink

Code 5 Drill

• Fire Drill

• The Operator will announce the wing and floor

• Close all doors, windows, trash chutes and linen chutes; clear hallways of all equipment including crash carts

Code Blue

• Cardiac Arrest = Life threatening event anywhere in the hospital

• Code Blue Team will respond

Code 99

• Cardiac Arrest in CCU

Code 32

• Same as code blue, however it is for infants or children

Code Brown

• Tornado or severe weather

Code Red

• Bomb threat

• Look for suspicious items

• Don’t touch or move

• Report to your supervisor or security, call 2911

Code Green

Hazardous Material Spill

Refer to SDS sheets

Code Pink

• Infant abduction

• Monitor stair wells, halls or isolated areas.

• Look for small bundles, packages, backpacks and listen for noises

Code Silver

Active shooter, barricaded subject,

escaped prisoner, or hostage situation on

HMC campus

Operation D

• Internal Disaster– Ex. Chemical spill

• External Disaster– Ex. Terrorist threat

HMC is a smoke free campus