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UC4 ONE AutomationPositioning IT as a Valued Partner

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The Move to Mobile and Web

Within the next 3 years

• 1/3 of those surveyed believe 75-100% of User Experience will be digital driven

• 1/3 of those surveyed believe 50-74% of User Experience will be digital driven

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Forrester Study Support

Series1

0 5 10 15 20 25 30 35 40 45 50

What are the limitations of your current IT tools and processes?

50%

43%

41%

31%

21%

Requires too much manual scripting or coding to work properly

Limited understanding of them (too much “tribal knowledge” is required to use them effectively

Not broad enough (they don’t work with multiple systems)

Too hard to use (it’s difficult to write policies, for example)

Skill levels are too low (we don’t have the skills to use them effectively)

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How Bad is the Pain?

85%

• Of Businesses rate delayed functionality a critical problem

68%

• Of Businesses feel this has a severe impact on revenues

93%

• Of Businesses would fund a project to improve by just 25% within 18 months

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Components of Business ProcessesWorkflows Span Business, Applications and Infrastructure

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Business Process Resiliency & Agility is Needed

Primary Workflow

Alternate Workflow

Closed Loop Orchestration based on intelligent forecasting and remediation

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Applications are Dynamic and Creating Complexity

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Infrastructure Complexity is Growing

Mainframe- Batch Scheduling

Distributed Computing- Job Scheduling- Runbook- MFT- VM Automation

Cloud & Web- Service Level Assurance- Consolidation- Modernization- Commodity Scale Out

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Experience and Systems are Consolidating

Physical Storefront

Social Networks

Online Store

Mobile

Physical Storefront

Online Store

eSourcing

Mail, Office, Blogs,

Messenger

PaaSCustomer

Development

IaaSStorage

ERP

Social Networks

LOB Apps

Data Analytics

SaaSCRM Sales & Service

Mobile

SaaS

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Automation Areas are Converging around Processes

Traditional Business & Custom In-House Applications

Planning and

Control

Application Lifecycle Begins

Application Retired

Ser

vice

Lev

el

Man

agem

entPresent

App Release Automation

Workload Automation

Data Transfer

Run Book Automation

Virtualization Automation

Application Process

Automation

Service Planning

Pre-Production

Production Operations

Future

ONE AutomationIT Process Automation

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Fewer Systems will require fewer tools

23%

53%

24%

How many tools support your #1 business process today?

0 to 5 tools

6 to 15 tools

16+ tools

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Total Economic Impact Benefits

Productivity gains to exceed $4.5 M per yearImproved IT Productivity

Expect to save approximately $268.920 per yearReduced IT

Costs

Improvements to availability and uptime contribute $229,072 in value per year

Increased Availability

ONE Automation customers were able to save $431,600 annually in labor savings from automating business workflows

Improved Business Workflows

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Total Economic Impact ITPA Value

Productivity Gain from Fewer Failures

53%

Staff Productivity from Automation

30%

Fewer Headcount from Automation

8%

Improved Resource Utilization

5%

Increased Availability & Up-time4%

Value

Benefits

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Business Requires Intelligent Closed-Loop Orchestration

Pattern

Seekin

g

Decisio

n A

uto

matio

n

Action Automation

Business / IT Context

+ Business Requirements

Multiple inbound data sources and events impact SLA’s

+ Penalties/Costs + Availability

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UC4 ONE Automation

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Automate the Process – Break Down the Silos

Config Mgmt

Change Mgmt

SLA Mgmt

IT Continuity

Mgmt

Availability Mgmt

Capacity Mgmt

Release Process Control Processes Service Delivery Processes Resolution

Processes

Release Mgmt

Incident Mgmt

Problem Mgmt

Service Reporting

Config Mgmt

Change Mgmt … Capacity

Mgmt …Release Mgmt

Incident Mgmt …Production

ControlService

Reporting

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Thank you!