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USPS Returns¢® Fact Sheet USPS...¢  USPS Returns¢® Fact Sheet Shipper Onboarding Mail Entry and Payment
USPS Returns¢® Fact Sheet USPS...¢  USPS Returns¢® Fact Sheet Shipper Onboarding Mail Entry and Payment
USPS Returns¢® Fact Sheet USPS...¢  USPS Returns¢® Fact Sheet Shipper Onboarding Mail Entry and Payment
Download USPS Returns¢® Fact Sheet USPS...¢  USPS Returns¢® Fact Sheet Shipper Onboarding Mail Entry and Payment

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  • USPS Returns® Fact Sheet Shipper Onboarding

    Eligible Return

    Products

     First-Class Package

    Return® Service

     Priority Mail® Return

    Service

     Parcel Select

    Ground® Return

    Service

     Parcel Return Service

    - Full Network

    Benefits

     Robust Scan Data

     Decreased Reliance

    on Manual Steps

     Piece-level Attribute

    Based Pricing

     Billing at the time of

    package delivery

     Greater Package

    Visibility

     Single Payment

    Account

    Business Customer

    Gateway

    https://gateway.usps.com

     A single entry point to

    enroll in USPS®

    online business

    services.

    PostalPro™

    https://postalpro.usps.com/

     Website to find

    resources on current

    USPS programs

    including publications,

    industry alerts, prices

    changes, and tech

    guides.

    PostalOne!® Help Desk

    Call: 1-877-264-9693

    Option 1

    Email:

    DELIVERY.CONFIRMATION

    @usps.gov

    Mailing and Shipping

    Solutions Center

    Call: 1-877-672-0007

    June 2019

    USPS® has developed a new automated verification and payment method for Merchandise Returns Service (MRS) and Scan Based Payment (SBP) returns which is branded as USPS Returns®. The new methodology for USPS Returns® replaces current manual postage and fee assessments and improves visibility of return packages. Leveraging upgraded Mail Processing Equipment (MPE) to capture package attributes expedites the returns processing and enables consistent USPS assessments of packages processing and enables consistent USPS assessments of packages.

    Mail Entry and Payment Technology

    Key Steps — USPS Returns®

    Enrollment

    1. Enroll in the Business Customer Gateway (BCG)

    Shippers register in the BCG to enroll in USPS Returns® and designate the CRID(s) to profiles.

    Shippers can use their BCG accounts to activate their EPS accounts, request or look-up their MIDs, view pay- ment transactions through EPS, and set-up data downloads through Informed Visibility® (IV®) Mail Tracking & Reporting (IV-MTR) application.

     For more information:

     Use Online Resources on PostalPro™ at https://postalpro.usps.com/.

     Contact PostalOne!® Confirmation Services Customer Support Desk at 1-877-264-9693 Option 1.

    2. Create Enterprise Payment System (EPS) account

    Shippers must set-up an EPS account which can be funded with local deposits, Fedwire, ACH Credit,

    and ACH Debit. Details on account set-up are available at: https://postalpro.usps.com/EPS/MigrationFactSheet.

    Enroll-

    ment

    1 Create Your BCG account Register for a Business Customer Gateway (BCG) Account

    and add the necessary CRID to your profile.

    2 Create EPS account Create an Enterprise Payment System (EPS) account.

    3 Choose Mailer ID

    Choose a Mailer ID (MID) to be used for USPS Returns®.

    The MID must be located on the same CRID as the EPS

    account.

    4 Update Customized/

    Contract Pricing

    If you have a contract pricing agreement with the USPS,

    contact your Sales Representative to have your contract

    pricing authorization updated with your MIDs.

    5 Prepare New Labels

    Use enrolled MIDs and approved Service Type Codes

    (STCs) embedded in the Intelligent Mail package barcode

    (IMpb) when printing USPS Returns® labels.

    6 Enroll in USPS Returns®

    Contact the Mailing and Shipping Solution Center (MSSC)

    at 1-877-672-0007 to complete enrollment in USPS

    Returns®.

    Trans-

    actions

    7 Consumer Drop-Off Consumers initiate return of packages through retail, carrier

    pickup, or drop-off at a collection box.

    8 Manifest Submission

    (optional)

    Prepare and submit electronic shipping service files through

    DTS (Data Transfer Services).

    9 Enroute Processing and

    Postage Calculation

    Attributes (weight, dimensions, mail class) collected as

    packages move through the network are used to accurately

    price packages. If the required price attributes are not cap-

    tured during package processing, the price will be deter-

    mined using an average or default pricing model.

    10 Payment Enterprise Payment System (EPS) account associated to

    the enrolled MID is charged for the returns.

    Reporting 11 View Your Data

    Highly customizable transaction level data feeds are made

    available through the Informed Visibility® (IV®) Mail Track-

    ing & Reporting (IV-MTR) application.

    https://gateway.usps.com https://postalpro.usps.com/ mailto:DELIVERY.CONFIRMATION@usps.gov mailto:DELIVERY.CONFIRMATION@usps.gov https://postalpro.usps.com/EPS/MigrationFactSheet

  • USPS Returns® Fact Sheet Shipper Onboarding

    June 2019 Mail Entry and Payment Technology

    Enrollment (Continued)

    STC Description Mail Class

    017 PRS Full Network Service Insurance $500

    FN

    019 Priority Mail Return Service MR

    020 First-Class Package Return Service FR

    022 Ground Return Service GR

    024 PRS Full Network Scan Weigh and Pay

    FN

    596 Priority Mail Return Service Insurance $500

    GR

    820 Priority Mail Return Service Signa- ture Confirmation

    MR

    821 First Class Package Return Service Signature Confirmation

    FR

    822 Ground Return Service Signature Confirmation

    GR

    823 Priority Mail Return Service: Ins $500 Sig Confirmation

    GR

    3. Choose Mailer ID (MID)

    Shippers either request new MIDs through BCG or choose an existing MID to be used for USPS Returns®.

    Note: A MID/STC combination can only be active in either SBP or USPS Returns®.

     The MID will be printed in the Intelligent Mail package barcode (IMpb) on the return label (s).

     The MID is linked to an EPS account during enrollment.

    -The MID must be located on the same CRID as the EPS account

    USPS Returns® Label Format

    6. Enroll in USPS Returns®

    Once a shipper is ready to participate, they will contact the Mailing and Shipping Solution Center at 1-877-672-0007 to complete their enrollment and they must provide:

     Shipper’s CRID.

     Shipper’s MIDs: Mailer ID that will be printed on return label.

     STC which will be printed on return label.

    USPS Returns® STCs

    USPS Returns® labels must use one of the following label

    constructs:

    C01 – Commercial Mail Construct

    C05 – Commercial Mail Construct

    Mailer may be required to use a specific Zip+4

    4. Update Customized Pricing

    Shippers with existing Negotiated Service Agreement (NSA) or Com- mercial Plus™ Pricing (CPP) authorizations will need to contact their Sales Representative in order to link contract pricing for use in USPS Returns®.

    5. Prepare USPS Returns® Labels

    Shippers must use their enrolled MIDs and approved STCs when cre- ating their USPS Returns® labels. The Service Type Code (STC) is a unique identifier included in the IMpb which specifies the Mail Class and may include Extra Services. Traditional MRS labels are not used in the new automated system, existing MRS Shippers will need to en- sure they transition to the new label format:

  • USPS Returns® Fact Sheet Shipper Onboarding

    June 2019 Mail Entry and Payment Technology

    Enrollment (Continued)

    7. Consumer Drop-Off

    Same as today, deposit of return packages may be initiated by consumers through retail, carrier pickup, or drop-off in a collection box.

    8. Manifest Submission (optional) Mailers have the option of preparing and submitting an electronic Shipping Service File (v2.0) manifest through DTS (Data Transfer Services). Submission of a manifest will be for:

     Inclusion of insurance

     Manifested based pricing when captured attributes are not available

    9. Enroute Processing and Postage Calculation

    USPS will price USPS Returns® packages as they move through the USPS network using published commercial prices, NSA, or CPP prices if applicable, as follows:

     Characteristic Pricing: Packages will be priced using their attributes when the required set of attributes are captured during pro- cessing (STC, MID, Weight, Dimensions, Origin/Destination ZIP® Codes, and USPS Packaging Barcodes (UPCs).

     Average Pricing: Shipper specific average postage will be used when captured attributes are not available.

     Default Pricing: Default price is used when no attributes were captured, and no average is available. 10. Payment

    The Package Platform will charge the EPS account associated to the MID at the time of the delivery scan event.

    Transactions

    Reporting 11. View Your Data Customizable transaction level data extracts are available by enrollment through the Informed Visibility® (IV®) Mail Tracking & Reporting (IV- MTR) application (iv.usps.com). Users are able to select either Push Reports, which are sent through Secure File Transfer Protocol (SFTP), or Pull Reports, which are ava