Easy returns keep your customers coming backConsumers are willing to buy more merchandise online as long as returns or exchanges are easy and economical, which can have a significant impact on your bottom line. USPS makes returns easier for you and your customers with pre-printed return labels, convenient drop-off locations and free Package Pickup at any home or office in the United States.

Improve the customer experience with USPS return label optionsWe have multiple return label options, so you can choose the best fit to offer your customers:

Print Return LabelsInclude a return label in each outbound shipment.

Electronic Return LabelsHave your call center e-mail a return label directly to your customer or give your customer the option to print a label directly from your website.

Mail Return LabelsRequest that USPS deliver a Print and Deliver Service return label directly to your customer’s mailbox.

Pickup Return LabelsHave your customer pick-up a Print and Deliver Service return label at any of our 31,000 Post Office™ locations or at a Self-Service Kiosk.

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USPS works for your business Regardless of your industry, we have a returns solution that can be customized for your business. With USPS services, you benefit from:

• No charge for pre-printed return labels until they are used

• A variety of speeds

• Visibility at key points with USPS Tracking®

• International returns to both Canada and Australia

• No start-up fees for permits

Why USPS is the best choice for returns• Free Package Pickup, even on

Saturdays2

• No fuel surcharges

• Priority Mail® boxes can be delivered right to your customer’s address

• Flexible options for merchants and customers to print return labels

• Predictable, up-front pricing to help you plan better and stay within your budget

• No permit or annual account maintenance fees

USPS® Returns Solutions

USPS® « Shipping: USPS Returns Solutions 17USPSRTNSOL116

1 Source: E-commerce Product Return Rate – Statistics and Trends [Infographic]. | The Invesp.

2 For details on free Package Pickup, please visit usps.com/pickup. Some restrictions may apply. Except when Saturday is a national holiday.

92% of consumers will buy again from a retailer if returns are easy.1

Return shipping simplified—for you and your customers Compare USPS return services and choose the one that fits your business:

When using the services above, returns can be dropped off at collection boxes1, Post Office locations and through Package Pickup.

USPS Returns Solutions:

A good fitfor business®

©2017 United States Postal Service®. All Rights Reserved. The Eagle Logo is among the many trademarks of the U.S. Postal Service®.Privacy Notice: For information regarding our privacy policies, visit usps.com/privacypolicy

Get started todayFor more information about a returns solution for your business, contact your USPS Sales Executive or visit usps.com/business/return-services

Whatever the size of your business, USPS has

a returns solution that makes shipping easy for you and your customers.

1 For Collection Box restrictions, visit faq.usps.com and search “Collection Box”

USPS Returns® Service

Merchandise Return Service (MRS)

Parcel Return Service™ (PRS)

A quick, streamlined option for merchants who desire a shorter overall cycle for their returns

The best choice for merchants who average less than 200 returns a week but need a reliable shipping partner

Our unique partnership with three major shipping companies designed for merchants who need a dedicated return service. Offers an easy and convenient way for customers to return items to merchants with minimal environmental impact

FEATURES

Capable of routing consumer returns to any store or distribution center

Ability to add extra services such as insurance or special handling

Capable of routing consumer returns to any store or distribution center

SPEED

Can be combined with Priority Mail Service, First-Class Package Service® and Ground service

Can be combined with Priority Mail Service, First-Class Package service and Ground Service

Ground Service only

MINIMUM

10,000 Annually NoneVolume is determined by PRS vendor

LABEL GENERATION

API, USPS Merchant Returns Tools, privately printed labels

API, USPS Merchant Returns Tools, privately printed labels, Click-N-Ship for Business®

Privately printed labels