wipro corp overview - vol.at

Wipro TechnologiesCorporate Overview

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CONFIDENTIAL© Copyright 2005 Wipro Technologies 2

Leading provider of integrated business, technology and

process solutions on a global delivery platform

*Ranked leader by IDC, MetaGroup, Forrester IDC, MetaGroup, Forrester IDC, MetaGroup, Forrester IDC, MetaGroup, Forrester –––– 2004200420042004

Awarded the highest rating in Stakeholder Value Creation & CorpoAwarded the highest rating in Stakeholder Value Creation & CorpoAwarded the highest rating in Stakeholder Value Creation & CorpoAwarded the highest rating in Stakeholder Value Creation & Corporate Governance by ICRA, rate Governance by ICRA, rate Governance by ICRA, rate Governance by ICRA,

an Associate of Moodyan Associate of Moodyan Associate of Moodyan Associate of Moody’’’’s Investor Servicess Investor Servicess Investor Servicess Investor Services

Partner to industry leaders

and challengers

� 89 global 500 clients

� 151 clients among Forbes 2000

Global footprint

� 35 countries

� ~6000 employees onsite across geos

� 10 near shore development centers

Diverse talent pool

� 23 nationalities

� 2000 domain consultants

2226

2834

40

217226

288339

421

10 13 1929

42

(thousands)

Global

development

centers

Clients

Employees

Sustained growth

� Part of NYSE’s TMT (Technology-

Media-Telecom) Index, NSE Nifty

Index and BSE Sensex384 475625

9341354

Revenues

(USD mn)

All figures as on March 31, 2005


Key DriversKey DriversKey DriversKey Drivers

� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �Apply thought. Invest in building intellectual assets across service lines to emerge as a trusted advisor in select areas

Use quality & process leadership as a platform to deliver cost and productivity benefits to customers beyond labor arbitrage

Provide clients with a broader and deeper set of offerings on a remote delivery platform

“Innovation is necessary to satisfy new customer needs and create new revenue streams. ”Azim Premji, Chairman


Key drivers Key drivers Key drivers Key drivers ---- Innovation Innovation Innovation Innovation (creating higher value for(creating higher value for(creating higher value for(creating higher value for

customers)customers)customers)customers)

Components, frameworks and solutionsComponents, frameworks and solutionsComponents, frameworks and solutionsComponents, frameworks and solutions

Domain focused CoEDomain focused CoEDomain focused CoEDomain focused CoE’’’’s/ s/ s/ s/

point solutionspoint solutionspoint solutionspoint solutions

Technology focus COETechnology focus COETechnology focus COETechnology focus COE’’’’ssss

� Web servicesWeb servicesWeb servicesWeb services

� LinuxLinuxLinuxLinux

� MobileMobileMobileMobile

� BroadbandBroadbandBroadbandBroadband

� MultimediaMultimediaMultimediaMultimedia

� SystemSystemSystemSystem----onononon----chipchipchipchip

� BroadbandBroadbandBroadbandBroadband

� OpticalOpticalOpticalOptical

� Storage area networksStorage area networksStorage area networksStorage area networks

� FlowFlowFlowFlow----briXbriXbriXbriX

� SetSetSetSet----top box solutionstop box solutionstop box solutionstop box solutions

� iiii----Desk, eDesk, eDesk, eDesk, e----HRHRHRHR

� Semiconductor IPSemiconductor IPSemiconductor IPSemiconductor IP’’’’ssss

� IPIPIPIP’’’’s for home networkings for home networkings for home networkings for home networking

� Multimedia codecsMultimedia codecsMultimedia codecsMultimedia codecs

� WebsecureWebsecureWebsecureWebsecure

� RFIDRFIDRFIDRFID

� Reverse logisticsReverse logisticsReverse logisticsReverse logistics

� Clinical formClinical formClinical formClinical form

� Customer information Customer information Customer information Customer information

systemsystemsystemsystem

� ReReReRe----underwritingunderwritingunderwritingunderwriting

� Global data Global data Global data Global data

SynchronizationSynchronizationSynchronizationSynchronization� � � �� ! � " � � � " "� � � � � � ! � " � � � " "� � � � � � ! � " � � � " "� � � � � � ! � " � � � " "# � �# � �# � �# � �$ % � � & � &$ % � � & � &$ % � � & � &$ % � � & � &� � � � � # �� # �� # �� # �

' � " � � � " "' � " � � � " "' � " � � � " "' � " � � � " "# � �# � �# � �# � � ' � � �' � � �' � � �' � � �� % (� � � � � % (� � � � � % (� � � � � % ( ) � � � � * +) � � � � * +) � � � � * +) � � � � * +� � � � � % (� � � � � % (� � � � � % (� � � � � % (1

2

3

4

5

6

7

Innovation processInnovation processInnovation processInnovation process

Innovation Council has contributed YTD revenues of $36.29 M. Innovation Council has contributed YTD revenues of $36.29 M. Innovation Council has contributed YTD revenues of $36.29 M. Innovation Council has contributed YTD revenues of $36.29 M.


Key drivers Key drivers Key drivers Key drivers ---- The Wipro WayThe Wipro WayThe Wipro WayThe Wipro Way

� Developing a unified approach to end-to-end service delivery

Process

Excellence

People

Management

Customer

Centricity

Personal

ChangeCustomer

•Delivery engine•Experimentation culture•KM•Lean•6σ•PCMM

•Unified solutions•Relationship mgmt•After sales support

•Customer focus•Experimentation•Skill upgrade

•Right skill mix•High retention•High morale•PCMM


Quality leadership by being first every timeQuality leadership by being first every timeQuality leadership by being first every timeQuality leadership by being first every time

“Wipro was selected for establishing a broad improvement program that concerns people and product, rather than just process issues”

Stephen L DiamondPresident, IEEE Computer Society

In 2003 Wipro became the first company outside the US to be conferred the IEEE

(USA) Software Process Achievement Award

Our Quality Firsts

World’s first company

World’s first IT services company

1998 1999 2001

First Co. outside USA

2003

World’s first software services

company

In 2005, becomes the first Services company to adopt lean manufacturing techniques


Uniform processes across all global locations Uniform processes across all global locations Uniform processes across all global locations Uniform processes across all global locations for defor defor defor de----risked, predictable outcomesrisked, predictable outcomesrisked, predictable outcomesrisked, predictable outcomes

CMMi Level 5 certification

40 development centers conform to standards

Veloci Q

Global quality system forseamless integration of offshore-onsite teams

Project data bank

Information repository of all projects executed

People allocation system

Project resource management across Wipro

Channel W

Information exchange platform for all Wipro employees

KNet

Wipro’s knowledge repository portal

7

iPAT

Painfree project management

6 3

2

1

45

Uniformity across

locations


US-based technology leader in enterprise databases needed to (for a feature of its RDBMS)

� Reduce test execution time from 48 hours to less than 4 hours

� Optimize number of test cases from 117 to less than 50

� Across multiple platforms of different configurations

92575925759257592575166579166579166579166579Source lines Source lines Source lines Source lines coveredcoveredcoveredcovered

25 minutes25 minutes25 minutes25 minutes8 hours8 hours8 hours8 hoursExecution timeExecution timeExecution timeExecution time

136713671367136728122281222812228122LOC for test LOC for test LOC for test LOC for test casescasescasescases

38383838117117117117# test cases# test cases# test cases# test cases

OAExistingBenefits

� Execution time is reduced by 90%

� Result analysis time reduced by 80%

� 95% code coverage

� 40% increase in overall productivity

Wipro’s role

� Responsible for entire test cycle: System test strategy, test case optimization & implementation

� Re-writing test cases using Orthogonal Arrays (OA) - Identified 13 parameters and 36 test cases

� Used Design of Experiments (DOE) - search strategy to determine source of defect

Reducing test execution time through Six Reducing test execution time through Six Reducing test execution time through Six Reducing test execution time through Six SigmaSigmaSigmaSigma


Tracking critical parameters for consistently Tracking critical parameters for consistently Tracking critical parameters for consistently Tracking critical parameters for consistently high performance across service lineshigh performance across service lineshigh performance across service lineshigh performance across service lines

Field error rate *

Improved productivity *

Schedule adherence *

0.37

0.150.12

0.12

0

0.2

0.4

00-01 '01-02 '02-03 '03-04

Not on time index *

Rejection index *

1

0.50.1 0.24

0

2

4

6

8

10

00-01 '01-02 '02-03 '03-04

Client satisfaction index *

App development App maintenance BPO TIS

9080

74

59

25

50

75

100

00-01 '01-02 '02-03 '03-04

defe

cts

/kl

oc

%L

oc

/da

y

* Metrics at WT level

1.5

0.824

0.36

0.71

0

0.5

1

1.5

00-01 '01-02 '02-03 '03-04

21.5

0.821.50

2

4

6

8

10

00-01 '01-02 '02-03 '03-04

919291

83

50

75

100

00-01 '01-02 '02-03 '03-04

Scale

of

100

%%

End-user satisfaction index *

81.16

84.00

87.42 87.67

75

80

85

90

00-01 '01-02 '02-03 '03-04

Servers availability ***

99.9699.93

99.5

100

100.5

'2003 '2004

Scale

of

100

%

(SLA adherence)

Surpassing SLA for FP in

transaction processing

Accuracy - 15 months trend – SUW **

85%

95%

105%

Apr'03 Nov'03 Apr'04

* * * Case in example** SUW – Senior Underwriter

Network availability ***

99.9999.99

98

99

100

101

102

'2003 '2004

%

(SLA adherence)


Wipro ‘s strengths lie in it being one of the largest players in the offshore market to offer a full breadth of services including application development, reengineering, package implementation, IT infrastructure and support, product design and development, and BPO.

Worldwide Services 2004 Vendor Analysis: IDC, Aug 2004

360360360360ºººº service portfolioservice portfolioservice portfolioservice portfolio

Integrating technology and process expertise to provide business impact

Consult

Develop & deploy

Manage & evolve

Businessprocess

Businessapplication

Custom applications

ITinfrastructure


Enterprise applications

Businessprocess outsourcing

Technology infrastructure

services

� Application development

& maintenance

� Package

implementation

� Application

integration

� eBusiness

applications

� Business

intelligence

� Security

� Testing and

validation

Web infrastructure

Desktops/servers/databases

IT infrastructure security

Application security

Network operations center

Mainframes

IT helpdesk

Airline services

Financial applications

Supply chain services

Transaction processing

Healthcare support

Customer interaction

Product support

Industry

focus

Full service integrated portfolioFull service integrated portfolioFull service integrated portfolioFull service integrated portfolioBanking&Finance Government Insurance Manufacturing Media & Publishing Travel Retail Utilities


Industry focus

Product Engg. Services

Businessprocess

outsourcing

Technology infrastructure

services

� Product design

� ASIC & Board design

� Product sustenance

�Product Strategy

� PLM

� Testing

� Intellectual Property

� DSP & Multimedia

Web infrastructure





Mainframes

IT helpdesk

Technical help desk

Customer interaction

Product support

Full service integrated portfolioFull service integrated portfolioFull service integrated portfolioFull service integrated portfolio


More than 2 decades of experience

The Wipro difference

� 22 years’ experience in providing technology support services

� 80+ multi-location clients

� ISO 9002 certified IT Infrastructure management services

� Proven process framework for reliable and predictable service

delivery

� Strong, long-standing partnerships with technology vendors

� Driving IT infrastructure productivity and performance

efficiency

Technology infrastructure servicesTechnology infrastructure servicesTechnology infrastructure servicesTechnology infrastructure services

Data centers

Networks

Web infrastructure





Storage systems

Messaging systems

Mainframes

IT helpdesk

Plan

Architect

Deploy Consult

Manage

Enhance


The Global Command Center deploys latest management software and hardware from leading vendors for providing Monitoring and Management of Networks, Systems, Applications, Security and Web supported by strong service management and Help Desk platform

Remote Management Service Offering Remote Management Service Offering Remote Management Service Offering Remote Management Service Offering –––– Global Global Global Global Command CenterCommand CenterCommand CenterCommand Center



� Wipro Spectramind awarded Customer Performance

Center (COPC) certification

� Wipro Spectramind awarded the "top call centre company"

award at the Voice & Data Awards 2002

� Wipro Spectramind was voted as one of the most

employer friendly organizations by Hewitt

� Over 9500 associates who have been put through rigorous

training and cultural awareness programs

India’s largest 3rd party BPO services provider

Business process outsourcingBusiness process outsourcingBusiness process outsourcingBusiness process outsourcing

Transaction processing

Supply chain services

Insurance/Mortgage Claim/

Sales Order Processing

Direct/indirect

procurement

Logistics & dispatch,

transport administration

Customer interaction services

Airlines services

Claims processing

Healthcare services

Baggage tracking, frequent

flier miles updating,

reservation handling

Account payable / receivable

Balance sheet reconciliation

Finance / Accounting services



� Business focused consulting with the acquisition of AMS

energy division and Nervewire to provide domain expertise

� 100 member Enterprise Architecture Consulting group to help

align IT needs with business

� Process consulting group that helps in business process

improvement

Acquisitions have provided in-depth domain expertise

Consulting servicesConsulting servicesConsulting servicesConsulting services

Business processconsulting

� Business Transformation� Business Process

Improvement� Business Case

Development

IT Consulting

� Package/Technology Analysis

� Enterprise Architecture Consulting

� IT Process Improvement� System Integration

Quality consulting

� Six Sigma Consulting� CMM/CMMI Gap Analysis


Attracting and retaining the bestAttracting and retaining the bestAttracting and retaining the bestAttracting and retaining the best

Integrating with client cultureIntegrating with client cultureIntegrating with client cultureIntegrating with client culture

� Culture and language specific training for every

person who works with client team

� 400+ certified in French and 300+ certified in German

and Japanese languages

Best inBest inBest inBest in----class talentclass talentclass talentclass talent

� Rigorous selection process – offer rate of

0.8% of number of applicants

� World class education and training programs

– 12 days/employee/year of mandatory training

� Meritocratic retention policy

Understanding client businessUnderstanding client businessUnderstanding client businessUnderstanding client business

� 2000+ domain consultants

� 500+ technology consultants – e-business, package

applications

Retaining the best talentRetaining the best talentRetaining the best talentRetaining the best talent

� Meritocratic culture

� Development opportunities

� Engaging work environment


Talent transformation: Training across all aspects

Business skill transformationBusiness skill transformationBusiness skill transformationBusiness skill transformation

�

, - . / 01 2 3 4 - 5 6 0 -1 3 7 8 , 9 : ; < 8 , 9 : = > ? 2 > . @ A

�

B / ? @ . 01 C1 ? D 6 - / 2 - 5 ? E > A - A

Technology transformationTechnology transformationTechnology transformationTechnology transformation

�

F 3 - 5 41 ? 6 ? 2 G A 3 > - . @ A 5 ? H - > 01 2 B I 5 ? E > A - A�

< E 3 ? @ . 3 - / . A A - A A @ -1 3 5 -1 3 - > 5 . 3 - > 01 2 3 ?J K L 3 - 5 41 ? 6 ? 2 0 - A

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: > ? M - 5 3 > - . / 01 - A A .1 / . > 5 4 0 3 - 5 3 > - . / 01 - A A= > ? 2 > . @

Culture transformationCulture transformationCulture transformationCulture transformation

�

8 > ? A A 5 E 6 3 E > . 6 3 > . 01 01 2 = > ? 2 > . @ A N ? >O P Q O R Q S . = .1 Q 91 / 0 . Q - 3 5 T�

U @ ?1 3 4 S . = .1 - A - 5 - > 3 0 N 0 5 . 3 0 ?1 = > ? 2 > . @7 P 4 0 @ = ?�

V W K X 4 ? E > 5 - > 3 0 N 0 5 . 3 0 ?1 = > ? 2 > . @ Y > -1 5 4 Z < 6 6 0 .1 5 -Y > .1 [ ? 0 A - \ Q ] - > @ .1 Z . _ E - 6 6 - > \

Behavioral skill transformationBehavioral skill transformationBehavioral skill transformationBehavioral skill transformation

�

- 4 . H 0 ? > . 6 6 . / / - > 3 > . 01 01 27 Y : X a ] : X a b :

�

8 ? @ @ E1 0 5 . 3 0 ?1 A C 0 6 6 Q 91 3 - > = - > A ?1 . 6 A C 0 6 6 A Q> - 6 . 3 0 ?1 A 4 0 = @ .1 . 2 - @ -1 3 3 > . 01 01 2

Training infrastructureTraining infrastructureTraining infrastructureTraining infrastructure

�

: 0 ?1 - - > A ? N 3 4 - D - c c . A - / d e ? > 6 / 8 . @ = E A f 01 0 3 0 . 3 0 H - = > ? H 0 / 01 2 5 ? E > A - A 3 ? g K K K - @ = 6 ? G - - A D ? > 6 / ? H - > . 3 . A 01 2 6 - 3 0 @ -

�

< c 0 6 0 3 G 3 ? 5 ?1 / E 5 3 3 > . 01 01 2 N ? > V g W K = - > A ?1 A . 3 ?1 - 3 0 @ -�

F V A 3 . 3 - X ? N X 3 4 - X . > 3 3 > . 01 01 2 > ? ? @ A�

g Q F K Q K K K @ .1 / . G A ? N 3 > . 01 01 2 .1 1 E . 6 6 G Q B K N E 6 6 3 0 @ - 01 A 3 > E 5 3 ? > A

BPO Services BPO Services BPO Services BPO Services


The BPO Market Size The BPO Market Size The BPO Market Size The BPO Market Size

•If Indian BPOs can meet the customer expectations for an onsite outsourced market then we can go after a bigger pie•Indian BPO growing slower than other offshore countries•By 2012 anticipated that offshore BPO will be larger than offshore IT

2004 2006 2008

$114B

$137B

$1.96B

$1B

$7.4B

$5.15B

$19.3B

$15.79B

Next 5 Year CAGR 35 – 40 %

Indian BPO


Offshore BPO

Global BPONext 5 Year

CAGR 9.30 %

$111.7 B $124.76 B $130.62 B


Onsite BPO

All values in Bn USD

$165.71B


And the Changing Phases of Customer ExpectationsAnd the Changing Phases of Customer ExpectationsAnd the Changing Phases of Customer ExpectationsAnd the Changing Phases of Customer Expectations

Business Process

Lifecycle

Management

(BPLM)

Business Value

Productivity

Improvement &

Transformational

services

Labor

arbitrage

1998-2002 2002 - 2007 2007-2010

Phase 1

Phase 3

Phase 2

Moving up the value chain

Moving up needs robust enablers - security, compliance, quality, training and Governance


ProcessProcess + Applications

Process + Applications + Infrastructure

Savings/Customer Value

Cost Savings & Process Standardization

ProcessOptimization

ProcessRe- engineering

Tra

ns

itio

n

Wave 1 Wave 2 Wave 3

IncreasingCustomer

Value

Operations

Applications

Infrastructure

Operations

Applications

• Initial Processes or applications with Ramp Up if successful

• Maintain Quality• Initial Cost Saving• Focus on

controllership when processes are transitioned

• Process Improvement using Six Sigma and tech deployment Knowledge Management

• Evaluate technology, automation & consolidation options

• Continuous monitoring of controls

• Best in Class – Process and Technology Optimization

• Consolidation across operations / processes• Maximize savings through better turn-around

and reduced defect rates

Operations

40%

50%

60%+

Integrated services delivery Integrated services delivery Integrated services delivery Integrated services delivery –––– BPO+IT+InfrastructureBPO+IT+InfrastructureBPO+IT+InfrastructureBPO+IT+Infrastructure


Banking & Financial Services

TelecomTravel &

Hospitality

Finance & Accounting

Ord

er

to P

rovis

ion

ing

Bu

reau

billin

gIn

ven

tory

Man

ag

em

en

t

Lo

yalt

y P

rog

ram

&

Ad

min

istr

ati

on

.T

icketi

ng

& R

eserv

ati

on

sIn

terl

ine A

cco

un

tin

g

Cla

ims P

rocessin

gL

oan

s P

rocessin

gC

red

it C

ard

Pro

cessin

g

Human Resources

Customer Care & Technical Help Desk Services

Ho

rizo

nta

l O

fferi

ng

s

Supply Chain

Enterprise

Ma

nu

fac

turi

ng

, M

ed

ia,

E&

U,

Re

tail

Vertical Offerings

Wipro BPO OfferingsWipro BPO OfferingsWipro BPO OfferingsWipro BPO Offerings


WiproWiproWiproWipro’’’’s integrated delivery model yields benefits along multiple s integrated delivery model yields benefits along multiple s integrated delivery model yields benefits along multiple s integrated delivery model yields benefits along multiple dimensionsdimensionsdimensionsdimensions

� Greater cost-effectiveness

� Enhanced productivity

� Better risk mitigation

ApplicationApplicationApplicationApplication

BPOBPOBPOBPOISISISIS

SupportSupportSupportSupport

• Leverage knowledge of processes & technology in analysis & training

• Leverage ODC staff for training

• Coordinated architecture & implementation planning

• Proven ability to implement offshore infrastructure

• Apply consulting capabilities for quick wins

• Coordinated crisis management / troubleshooting; fewer vendors

• More robust Business Continuity Planning, encompassing processes & technology

• Integrated performance monitoring & control mechanisms

• Joint BPO/ODC business improvement initiatives

• Rapid deployment of enhancements through internal coordination of training and knowledge transfer

• Conduct regular cross-functional transformation assessments

• Single point of accountability

• Consolidated performance reporting

• Opportunity for streamlined SLAs

• Opportunity for account-wide financial arrangements

TransitionTransitionTransitionTransition

TransformationTransformationTransformationTransformation GovernanceGovernanceGovernanceGovernance

OperationsOperationsOperationsOperations


Advanced technical skill and some

judgment required

Extensive

judgment and analytical skill required

Fortune 100 healthcare company

� Insurance claims pre-processing

� Inbound customer care (physicians)

Leading US airline

� Inbound customer reservations

� Baggage support services

Large life insurer (UK)

� Case handling & initial underwriting

� Senior underwriting with acceptance limit of 500k GBP

� Healthcare claims adjudication

E loan (consumer direct lender)

� Providing underwriting recommendation on home loans

Large Fortune 10 financial institution (US)

� Back office processing for mortgage

Large charge card company (US, UK, Australia, Canada)

� Inbound customer service center

� Cross selling

Mobile communications company (UK)

� Finance and accounting

� Financial reporting

� Management reporting

� Payroll processing

Leading global ISP (US)

� Billing support

Large oil retailer (UK)

� Inventory management, logistics

Examples of sector-specific (“vertical”) processes

Examples of horizontal processes

Value delivery across the value chainValue delivery across the value chainValue delivery across the value chainValue delivery across the value chain

Leading computer manufacturer

� Technical writing

Simple, standardized activities

Source: Mckinsey analysis of Offshore BPO Industry, Wipro customer examples


Key DifferentiatorsKey DifferentiatorsKey DifferentiatorsKey Differentiators

Delivering business value rather Delivering business value rather Delivering business value rather Delivering business value rather

than meeting SLAs and metricsthan meeting SLAs and metricsthan meeting SLAs and metricsthan meeting SLAs and metrics

In depth technology In depth technology In depth technology In depth technology

platform + domain + platform + domain + platform + domain + platform + domain +

process knowledgeprocess knowledgeprocess knowledgeprocess knowledge

Security and complianceSecurity and complianceSecurity and complianceSecurity and compliance

Global Delivery Global Delivery Global Delivery Global Delivery

Centres Centres Centres Centres –––– Multiple Language Multiple Language Multiple Language Multiple Language

SupportSupportSupportSupport

Six Sigma, Lean and Six Sigma, Lean and Six Sigma, Lean and Six Sigma, Lean and

InnovationInnovationInnovationInnovation

New Business ModelsNew Business ModelsNew Business ModelsNew Business Models

�

h i j k l j m n o p k q j l r s t i o m o k uh i j k l j m n o p k q j l r s t i o m o k uh i j k l j m n o p k q j l r s t i o m o k uh i j k l j m n o p k q j l r s t i o m o k u

�

v w j n x p i y q j l r s l r i z o m r lv w j n x p i y q j l r s l r i z o m r lv w j n x p i y q j l r s l r i z o m r lv w j n x p i y q j l r s l r i z o m r l 7777

Integrated view Integrated view Integrated view Integrated view

and Program and Program and Program and Program

management management management management

capability across capability across capability across capability across

IT and BPOIT and BPOIT and BPOIT and BPO

6666 3333

2222

1111

44445555

Leadership Leadership Leadership Leadership

in in in in

Business operations Business operations Business operations Business operations

servicesservicesservicesservices

Telecom Service Providers Telecom Service Providers Telecom Service Providers Telecom Service Providers


Positioning in Telecom Service Provider SpacePositioning in Telecom Service Provider SpacePositioning in Telecom Service Provider SpacePositioning in Telecom Service Provider Space

• Service footprint spanning North America,

Europe, Japan, Australia, India, APAC & Middle East

•Frameworks for Inventory Management, Order Management & Service Assurance

• Service Delivery Platform development, implementation & service building expertise.

• Leveraged Telecom equipment R&D expertise into Service provider market:

• Accelerated service rollout offerings • Test automation

• Leveraged BPO expertise into the Service Provider market:

• Voice services including Customer care service, L1/L2 technical support etc.• Back office Operations including Order management, Service provisioning, Billing services, technical support etc.

• Leveraged EV relationships to include sell thru services to their Professional Services arm- Ericsson, Alcatel, Nokia, Nortel etc.

Areas of Strength in Service Provider

MarketProcesses Solutions

Corporate Administration

Executive &

Planning

Legal & Regulator

yRisk Mgmt

Finance & Accounting

HR & Payroll

Business Support Systems

Billing & Records

Sales & marketing

Fraud Mgmt

Directory & Publication

Customer Care &

Assistance

Operation Support Systems

Inventory Mgmt

Mediation

Provisioning

Planning & Engineering

Network Mgmt

Workforce Mgmt

Other/Intelligent Network

R&D

Others

Broadband System

Signaling System 7

Enhanced Service Platform

Product & Services Trial

Expertise

Network Equipment Providers


Range of Offerings for Telecom Service ProvidersRange of Offerings for Telecom Service ProvidersRange of Offerings for Telecom Service ProvidersRange of Offerings for Telecom Service Providers

Infrastructure & Testing

OSS/BSSPackaged

Applications

Integration Solutions

� Portfolio rationalization strategy

� Application development and maintenance

– Legacy, client-server and web

� Packaged Application implementation,

integration, rollout and support

� Call Center services

� Business Process Outsourcing – Bill

processing, AR/ AP, HR & Benefits

and Procurement

� Tier 1, Tier 2, Tier 3 services

� Remote management of IT Infrastructure

� Consulting Services – Server

consolidation, Exchange migration & more

� EAI and B2B Integration

� Integration factory for Information

Management and Data Warehousing

� Frameworks around Order Mgmt,

Inventory Mgmt and Revenue assurance

� Consulting Services

ADM

Operations

Niche

Solutions

Integrated service delivery

� COTS implementation –

example Kenan, Portal, ADC,

MetaSolv, Axiom etc.

� Integration with other

systems

� Maintenance and support

services

� Migration and consolidation

� Application testing� Network Testing� Automation


Network Layer Services: Accelerating VOIP Rollout, IPTV Network Layer Services: Accelerating VOIP Rollout, IPTV Network Layer Services: Accelerating VOIP Rollout, IPTV Network Layer Services: Accelerating VOIP Rollout, IPTV Rollout, 3G Services & DSL upgradesRollout, 3G Services & DSL upgradesRollout, 3G Services & DSL upgradesRollout, 3G Services & DSL upgrades

Voice & NGN

Wireless

Broadband

Service LineTe

ch

no

log

y L

ine Softswitch Testing

for a leading wholesale IP

Service Provider

3G Handset and Product Testing

for a leading European operator

DSL NE Testing for a US operator

Testing

Softswitch Test Automation

framework for a US operator

WIN Regression Testing

Automation for a leading US

operator

Test Automation

Set-top Box based application

development for a leading global

operator

In-house developed HLR sustaining for a

leading European operator

Voice Portal Development for a

leading US operator

Application

Dev & Mtc

SDHLR Certification testing

for a leading US Operator

DSL Modem Certification for a

US operator

IN NE Performance

Certification for a European Operator

CPE Certification


Service Enabling Layer ExpertiseService Enabling Layer ExpertiseService Enabling Layer ExpertiseService Enabling Layer Expertise

� Team of 150+ resources comprising

� Consultants

� Architects

� Designers

� Developers

� Volantis Multi channel content delivery solution, Distributed

Service Broker product (For assembling, managing and deploying

remote data services leveraging 3rd party content), Integrating

CMS with different Messaging system, Content Applications

design, development and deployment

� Interoperability Testing between network and service elements for

Call Signaling, PSTN Interconnect, Wireless Interconnect, Voice

Quality, E911 Services, Directory Assistance

� Service Enabling Focus Areas:

� Service Delivery Platforms (SDP)

� Intelligent Networks (IN) -Prepaid/VPN/Unified Communication/Toll Free/Premium Calling, Missed call alert, Number Portability etc.

� Messaging

� Location based Services

Service Enabling Practice

Partnerships

Product Expertise


Operations Support Services (OSS) OfferingsOperations Support Services (OSS) OfferingsOperations Support Services (OSS) OfferingsOperations Support Services (OSS) Offerings

� Team of 150+ expertscomprising of

� Consultants

� Architects

� Designers

� Developers

�Strategic Alliances with Product vendors

�SI implementation experience of 12+ projects

� In-house Provisioning & Inventory Reconciliation Framework

�Contributing Member of Telecom Thought Leadership forums –TM Forum

� OSS Focus Areas

� Inventory Management

� Provisioning & Activation

� Fault and Performance (SLA, QoS) Management

OSS Practice


Business Support Services (BSS) OfferingsBusiness Support Services (BSS) OfferingsBusiness Support Services (BSS) OfferingsBusiness Support Services (BSS) Offerings

� Team of 300+ resources comprising

� Consultants

� Architects

� Designers

� Developers

�Acquired BSS Competence of Ericsson by acquiring their Gurgaon Center

� In-house Order Management Framework

�Had a Billing Product (Tele-Prodigy) and Mediation, Provisioning and Fraud Management (OSS Smart )

� BSS Focus Areas

� Order Management

� Billing & Mediation

� Roaming, Interconnect Settlement, Automatic Reconciliation

� Revenue Assurance & Fraud Management

System

Integration

Consulting

Product

Development

Maintenance Support

Banking Solutions Banking Solutions Banking Solutions Banking Solutions


The Wipro Banking Solutions GroupThe Wipro Banking Solutions GroupThe Wipro Banking Solutions GroupThe Wipro Banking Solutions Group

Overview

� Dedicated Strategic Business Unit for Banking

� 17+ customers across the globe

� 1000+ consultants with a core team of domain consultants

� Executing 360º service portfolio of higher end business transformation work across the banking value chain

�CONSULTING engagement to optimize application portfolio focusing on identifying cost saving opportunities for an US Financial Services major

�DEVELOPMENT of online banking application for a leading Retail Banking organization in the US

�BUSINESS PROCESS OUTSOURCING for underwriting & funding review operations for a consumer direct lender in the US

� 24X7 INFRASTRUCTURE SUPPORT for a wide range of online applications on disparate servers

DEDICATED PRACTICE GROUPS

What sets us apart

� Integrated portfolio of services covering:

�Applications� Application Development & Maintenance

� Point Services to address specific business pain

areas of the banking industry

� Package Implementation

� Vertical product services

�Operations� Business Process Outsourcing

� Infrastructure

� Technology Infrastructure Services

� Dedicated Practice Groups with focus onproject engagements, thought leadership and training

Payments Wholesale banking

Consumer Credit

Deposits

SecuritiesAsset

Management


Domain focus Domain focus Domain focus Domain focus –––– The complete FrameworkThe complete FrameworkThe complete FrameworkThe complete Framework

Channel Management

Customer Relationship Management

Core Solution

Enterprise Management

Operational Management

Multi Channel Integration

Deposit Lending

Payment Cards

Extended functionalities – Treasury, Cash Management, ForEX

Management Information System

Risk Management Human Resource

Infrastructure Security

Document Management

External Interfaces

Regulatory Reporting Master/Visa

Customer Information Sales Management Campaign Management

Management Reporting


Deposits Consumer

Credit

Payments Wholesale

Banking

Transaction

Processing

Transaction

Processing

Product

Differentiation

Product

Differentiation

Relationship

Management

Relationship

Management

Risk

Management

Risk

Management

Savings & Time, DDA, Safe Deposit

Multi-channel

Internet services

Cross-selling

On-us fraud

Credit Card, Mortgage

servicing, Auto-leasing & loan

Comprehensive Loan Origination

Manage-your-card online

Merchant Acquiring

Portfolio Exit

ACH payment

Swiss payment

Zengin payment

Cash Management

EBPP

AMLBasel II

Global GL

Commercial Lending

Treasury Self Service

Online Syndication

Debenture linked investments

Institutional Trading

Domain focus Domain focus Domain focus Domain focus –––– Across Value Chain of Across Value Chain of Across Value Chain of Across Value Chain of Financial ServicesFinancial ServicesFinancial ServicesFinancial Services


Dedicated Practice GroupDedicated Practice GroupDedicated Practice GroupDedicated Practice Group

Dedicated Practices

Domain Consultants

Roles

Practice building

�Industry scan & research�Thought Leadership�Point Solutions

Solutions

�Assessments�Execution �Process redesign�Offshore transition

Training

�Formulating programs�Project specific boot camps

�Knowledge dissemination

DepositsConsumer Credit Payments Wholesale bankingSecurities &Capital Market

AssetManagement


Thank You

wipro corp overview - vol.at

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