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WORLD METEOROLOGICAL ORGANIZATION

THIRD MEETING OF THE WMO TASK TEAM ON QUALITY MANAGEMENT SYSTEMS”

(MELBOURNE, AUSTRALIA, 05-08 MARCH 2013)

FINAL REPORT (INTEGRATED WITH THE AGENDA / ORDER OF BUSINESS)

WMO-TT-QMS-3/FINAL REPORT, p. 2

“THIRD MEETING OF THE WMO TASK TEAM ON QUALITY MANAGEMENT SYSTEMS”

(MELBOURNE, AUSTRALIA, 05-08 MARCH 2013)

FINAL REPORT (INTEGRATED WITH THE AGENDA / ORDER OF BUSINESS)

OFFICIAL VENUE/LOCATION: Level 4, Bourke Room, Travelodge Docklands

DATES/TIMES: Tuesday-Friday, 05-08 March 2013; Working Hours: 0900-1700 hours

OBJECTIVES OF THE MEETING: 1.) Review and confirm current implementation status of QMS in WMO Member countries, considering the deadline of last 15 November 2012; 2.) Develop the necessary actions for: a.) addressing Members that failed to demonstrate a credible effort in implementing; b.) supporting Members in meeting the minimum requirements as agreed with ICAO, and are still seeking certification; and c.) identify necessary action for Members to maintain existing certification and compliance in a sustainable way, building on the evolving twinning/mentoring framework; and 3.) Consider the necessary steps to support other WMO Programmes and the Secretariat in developing and implementation QMS.

Time(s): Title(s) / Subject(s): Primary Discussion Lead(s):

Tuesday, 5 March 2013

DAY 1 0900 - 0930 Participant Registration

0930 - 1000 1. Opening of the Meeting

• Dr Robert Vertessy (Permanent Representative of Australia with WMO)

• Prof. Mieczyslaw Ostojski (Second Vice-President of WMO, Permanent Representative of Poland with WMO and Executive Council Rapporteur on QMS)

• Dr Herbert Puempel (WMO Secretariat Representative)

• Mr Bryan Boase (Chairperson of the Task Team, Australian Bureau of Meteorology)

1000 - 1030 Coffee / Tea Break

1030 - 1040 2. Adoption of the Agenda • Chairperson

• Change to the Agenda – Geoff Gray from Gray Management Systems provided the Task Team with a session on Audit Function – “Auditor Training Awareness”


1040 - 1230 3. Review of the WMO Task Team on Quality Management Systems Action Item Log • Chairperson

• Refer WMO Task Team on QMS Action Log

1230 - 1400 Lunch Break

1400 - 1515

4. Review and assess the information received through the WMO QM questionnaire and via:

i. training events; • Reports from WMO Secretariat and Team

ii. the QMS web site and on-line Forum; • BoM QM Team

iii. regional contacts/focal points • Task Team Members

i) The Secretariat reported on QMS-related activities and workshops since the last meeting of the TT-QMS, such as:

• RA I (Focus on southern and Eastern Africa) training workshop in Zimbabwe;

• Training of trainers run by ICAO with participation from WMO;

• WMO Training workshop for RA II Members in Sri Lanka;

• WMO Governance in Aeronautical Meteorology workshop in Addis Ababa, Ethiopia (October 2012); and

• Visit by C/AEM of three countries in Asia (Bangladesh, Bhutan and Nepal).

It was agreed to review and assess the information received through the WMO QM Task Team under Agenda Item 4. ii) The Chair of the TT-QMS reported on an important QMS support project in RA V, which was facilitated by an AusAID – Bureau of Meteorology Public Sector Linkages Program, providing QMS Internal Auditor Training for SW Pacific Meteorological Services which started in November 2012.

This Project encompasses:

10 SW Pacific Met Services who provide aviation weather services: Cook Islands, Fiji, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu and Vanuatu.

The aim of the activity was to assist counterpart organizations (PICs) to develop a QMS to meet the ICAO requirements to deliver their aviation weather services under a properly organized Quality Management System that should be in line with the ISO 9000 series of quality assurance standards, and in particular, the international ISO 9001:2008 Quality Management Standard.

To encourage all PICs to achieve third party certification of compliance with ISO 9001 through an external certification body approved by the Accreditation System of Australia and New Zealand (JAS-ANZ).

Stage 1 was to conduct a QMS Internal Auditor Training Workshop (5-day workshop) with the expected learning outcome to obtain a recognized qualification as an internal QMS auditor.

Stage 2 involves conducting practical real-time internal audits performed in Australia.

Action: A two page report, drafted by Bryan Boase, to be submitted to EC through Prof. Ostojski following the completion of stage 2 of the project.


Next, the group received a presentation by Ms Helen Tseros on on-line Resources.

Available to the team and external users. The WMO QM website and forum were reviewed and discussed. It was felt that the initial password protection of the site, which was intended to establish a list of contacts, had served its purpose but that with a maturing project, the site should become easier to be accessed to encourage its use by “late-comers” and those that were “frightened off” by the subscription process.

Action: Helen to facilitate the removal of the password protection from the WMO QM website. However, a message on the opening page will strongly encourage people to register so as to ensure they are notified of updates. iii)

At this point, Mr Albert Moloto (South Africa) gave a presentation on the progress in this important region. Mr Moloto reported on the challenges in approaching other countries concerning their compliance with the ICAO regulations. Offers of assistance have been given. However, funding of such dedicated support is an issue. Executive management of the South African Weather Service (SAWS) required transparent information on what was to be funded. An aviation met workshop was conducted in South Africa from 1 to 6 October 2012, facilitated by the UK Met Office and WMO. The main focus was to explain competency assessment. Participants developed competency assessment criteria and linkage with QMS.

Mrs Fatima Zahra Bensaid (Morocco) reported on a practical “twinning” experience which occurred in March 2012 with Australia. The audit was well accepted and emphasized the importance of the role of internal audits. Preparation for Morocco is well underway. Many countries in Africa have received ISO certification such as Yemen. The WMO Guide on for the Implementation of a Quality Management System for National Meteorological and Hydrological Services has been provided in Arabic. Some African countries have visited Morocco to see how they have implemented QM. Libya is also on track.

Mrs Olga Petrova (Russian Federation) gave a comprehensive review of workshops and training activities undertaken by Roshyromet in collaboration with the St. Petersburg State University on QMS and Competence Assessments. Details of her presentations can be found on the website.

Mr Lim Ze Hui (Malaysia) reported on their efforts towards achieving the required AMP competency standards, and the Malaysian Meteorological Department is willing to work in twinning partnership with Brunei in their QMS implementation if required.

Prof. Mieczyslaw Ostojski (Second Vice President to WMO, Permanent Representative of Poland with WMO, and TT-QMS Focal Point in EC) reported for Europe (Central and South) that QMS is being widely implemented. Some countries, particularly in the East and South-East part of the region, are experiencing difficulties due to political instabilities and sensitivities. Poland is prepared to provide assistance in these situations.

Mr Arnaldo Omar -Chile - reported that a visit from Bureau Veritas has been conducted including maintaining training for Observations including aeronautics. All international airports have been audited and have received certification. Chile had undertaken some country visits in the region to assess the situation and possibility to provide assistance and expertise. In particular, Paraguay is preparing for implantation. The Chile Met service visited Paraguay for one week to assist them with their QMS.

Mr Geofrid Chikojo (United Republic of Tanzania) provided the following information:

The United Republic of Tanzania is in frequent contact with countries in the East/Southern African region. It was reported that Malawi have not begun implementing QMS due to the loss of some key staff and the Seychelles have expressed that they would like to visit Tanzania to study and adapt elements of the successful QMS implementation there. An aeronautical competency training workshop was held.


It was reported that communication and lack of response were significant challenges. Kenya and Uganda are currently doing well implementing their QMS.

Mr Gerold Flezter (Austria) (refer to report from Prof. Mieczyslaw Ostojski). It was reported that Albania has undertaken 1401 certification.

Mr Choy Boon Leung (Hong Kong, China) reported on their current competency assessment focus and attempt to offer expertise and assistance to Members of the region. Mr Choy reported that despite significant efforts, the level of response at PR level it is fairly disappointing, with a low level of feedback. In some countries, there may be significant language barriers and it was felt that countries nearby may be more suitable to offer assistance.

QMS implementation in mainland China was still not considered completed, the focus seems to provide and improve services, but “formal QMS implementation” could be a second priority. Macao, China has implemented QMS and China has assisted, Air Traffic control is enforcing the implementation through SMS (Safety Management System).

In terms of Competence assessment, the group felt that there was a need to address the question on the “authority” of the persons/institutions who/that makes the assessment.

Action: To recognize the Aeronautical competency framework as part of the QMS effort. There remain some open issues on the underlying Standards (e.g., national competencies, qualifications for Observers) for which contact needs to be established with the Expert Team on Education, Training and Competency (ET-ETC).


1530 - 1700 Agenda Item 4 (Continued) • Chairperson

Wednesday, 6 March 2013

DAY 2

0900 – 1000

5. Establish a “triage-like” grouping of WMO Members in terms of their QM status following the lapse of the November 2012 deadline that is based on those Members: i. yet to provide evidence of implementing a

QM approach for the delivery of aviation weather services;

• Chairperson and Team Spokespersons

ii. that have developed a basic QM approach in line with the WMO/ICAO “Gentlemen’s agreement” on minimum requirements;

iii. that have a mature QMS and have achieved certification of compliance to ISO 9001, will require maintenance of the certificate and are active / potential twinning partners.

5 a. (Refer to table attached). 5 b. The “Gentlemen’s agreement” on the minimum requirements is based on a “properly organized quality management system” as stated in Recommendation 2.2.2 ICAO Annex 3. It was agreed that the “conformity assessment tool” designed by the BoM QM Team could be used to assess conformity with the above requirement. Action: Convert the BoM Conformity Assessment Tool into a generic template for use by WMO Members. Its existence will be notified on the WMO QM Forum and website.



1015 - 1230 Agenda Item 5 (Continued) • Chairperson and Team Spokespersons


1400 - 1515 Agenda Item 5 (Continued) • Chairperson and Team Spokespersons


1530 - 1700 Compile the new “Atlas of compliance” on the results based on Item 5

• Chairperson with all Task Team Members

Thursday, 7 March 2013

DAY 3

0900 - 0930 BoM Conformity Assessment Tool • Bureau QM Section

0930 - 1000 6. Competency based training and assessment – how to incorporate results in the QMS and audit process

• WMO Secretariat and Bureau QM Section

Change to “competence” rather than “competency”. There was some concern expressed from the group in relation to the qualifications underpinning competences of observers from an auditor’s perspective, particularly in relation to the Met Authority. Action: Raise the WMO QM-TT's concern at the lack of formal qualification requirements underpinning the competence framework for aeronautical met observers.


1015 - 1200

7. Interaction between QMS and Cost Recovery Resource estimates for the preparation of a Cost Recovery system and budget

• Mr Michael Berechree (Australian Bureau of Meteorology)

The Expert Team on Governance and Partnership (ET-GP) could provide guidance from work that has already been done in this area. There needs to be a link between QMS and cost recovery, promoting the use of QMS elements such as process descriptions, staffing tables, user requirements and organigrams to underpin cost breakdowns, and evidence of user focus, evaluation and verification of products to support cost recovery. Action: Create a link to the CAeM Expert Team on Governance and Partnership from the WMO QM website in view of the linkage between QMS and Cost Recovery.


1400 - 1700 8. Interaction between QMS and Safety / Risk Management Systems (Holistic Management Approach)

• Gerold Fletzer

Discussion on the linkages between SMS and ISO 9001 Quality and Safety – should all Met Services start looking at a Safety Management System? Action: Source/write a document that identifies the links between the various ISO standards that impact on the delivery of weather and ocean services. For example: risk management, OH&S and QM.



1530 - 1700 8. Interaction between QMS and Safety / Risk Management Systems (Holistic Management Approach) (Continued)

• Team

Friday, 8 March 2013

DAY 4

0900 - 1030 9. Review of Guidance in consideration of Agenda Items 6-8 • Chairperson

It was stated that guidance material should accompany the WMO Guide for the Implementation of a Quality Management System for National Meteorological and Hydrological Services on:

a) customer requirements;

b) verification/validation; and

c) competencies. It was considered that positive dialogue with focal points on how to work with partner agencies was necessary particularly with the technical commissions. Action: Identify additional guidance material to be included as appendices to the QM Guide for specific application areas such as: a.) "defining user requirements"; b.) "verification"; and c.) "competence". Identification of the additional guidance will be sourced from the Technical Commission QM focal points. The group was informed that Mario Lenitz from Austro Control has published a guidance document (in German) on ISO 19011, and Gerold would inquire about the possibility (and cost?) of obtaining rights to use or translate this publication for WMO Members. Action: Expand the availability of guidance material on ISO 19011 to enhance auditor skills. Mario Lenitz from Austro Control has published a guidance document in German – investigate the possible translation of this into the six WMO working languages for publication (repeat, consider revising). •


1030 - 1200

10. Development of future work programme for the Task Team considering: a.) applicability of methodology and guidance to all WMO programme areas (including the Global Framework for Climate Services GFCS)

• WMO Secretariat

10 a.) Work is currently being done in the Marine area. Marine Weather Services in the Australian Bureau of Meteorology is scheduled to undergo their second stage audit on 26 March 2013. A “lessons learnt” paper will follow. The group was aware that we need to start looking more broadly at areas such as Disaster Risk Reduction (DRR) and Global Framework on Climate Services (GFCS) and expressed its support for the Secretariat to implement QM. Action: WMO TT-QMSS to broaden the scope of its focus and activities to include other areas apart from aviation in its deliberations. For example: marine, DRR, public, agriculture, etc. (GFCS??)



1400 - 1515

10. Development of future work programme for the Task Team considering (Continued): b.) application of principles, guidance and methodology for selected areas of the WMO Secretariat, cooperation with M & E

• WMO Secretariat

Present information to EC at the next Session in June 2014 (2013??) on the status of QM implementation. Prof. Ostojski will provide a report on behalf of the QMTT. Action: Provide a brief paper on the status of the WMO Quality Management Task Team for EC. Provide dot points for Prof. Ostojski together with the WMO QMTT Action Log. It was considered that contact with Permanent Representatives, highlighting the importance of their support for QM, should be emphasized for EC-66 and Congress 17 (Cg-17). The group received a briefing by Neville Koop, Secretariat of the Pacific Regional Environment Programme (SPREP), on training events sponsored by Finland. Two main functions were covered by this Project: 1. Capacity building and furthering the QM currently in place; and, 2. Delivery of climate services to rural communities. The work program covers QM under activity 1.1 - budget of 185,883.50 Euros. A Pacific Meteorological Council (PMC) meeting will be held in Nadi, Fiji, from 1 to 5 July 2013. It is anticipated that the Finnish Meteorological Institute (FMI), Ms Mary Power (WMO) and Henry Taiki (WMO Office for the South-West Pacific) will be in attendance. It was important to note how to assist PICs to cost recover.


1530 - 1700

Wrap-up, consideration of Action List and Deliverables for Final Report Refer WMO Task Team on QMS Action Log

• Team

__________

http://www.sprep.org/

WMO TASK TEAM ON QMS ACTION ITEM LOG

INAUGURAL MEETING OF THE WMO TASK TEAM ON QUALITY MANAGEMENT SYSTEMS (INNSBRUCK, AUSTRIA, 10 – 13 OCTOBER 2011)

Action Item No.:

Action Item: Team Member Responsible:

Target Date for Completion: Completed: Comments on Status of

Outstanding Action Items:

1 Investigate the possibility of conducting Ministerial meetings in all Regions to lift profile and engage Ministers.

WMO Secretariat Ongoing NA

This issue will continue to be progressed as logistical and resource challenges allow. Replaced by Dedicated Country Visits involving also ministerial level

2 Professor Mieczyslaw S. Ostojski, advised he would provide personal support for any QM status questionnaires.

Professor Mieczyslaw S.

Ostojski TBA Completed

3 Professor Mieczyslaw S. Ostojski requested a list from all Regions of the status of their QMS – refer item 5 for further information.

WMO Secretariat _ Completed

Completed Actions

Overdue Actions


4 WMO Secretariat to amend the Terms of Reference (ToRs) in consultation with the CAeM Management Group and obtain confirmation from the team via e-mail.

WMO Secretariat 04/11/2011 Completed

5 Ongoing need for all team members to share their information on work within developing nations. The level of training, numbers trained, etc.

All TT Members Ongoing NA CARRIED OVER TO MARRAKECH ACTION LOG

6 Establish a table of WMO Members that clearly articulates the country, the Met Authority, the Service provider and status of QM.


WMO Secretariat provided this to the group via e-mail on the 25/2/2012.This will be updated on an ongoing basis as a standing agenda item.

7

Draft a letter to the PR, Met Authority and Director/ Head of the Aviation Meteorological Service Provider to confirm the status of their adoption of a QM approach to the delivery of aviation weather services.

WMO Secretariat 31/10/2011

The letter has been drafted by the Task Team but details yet to be finalised on who will actually sign the letter. Replaced by Secretariat Questionnaire

8 Develop a brief questionnaire to be attached to the above correspondence that will provide a baseline set of data for the Task Team and WMO Secretariat and EC.

TT Members 13/10/2011 Completed

9

Secretariat to merge ICAO and WMO information within two weeks of receipt and provide a draft a diplomatic note/letter for appropriate level (President, Second Vice-President or SG) to forward to Members from whom information is incomplete by end October.


10 Within the next 2 years the team to provide recommendations for EC as to a proposed priority for assisting Members, for EC to present to Cg.

TT Members End of 2012 CARRIED OVER FROM MARRAKECH ACTION LOG

11 Bryan to send a “Word” copy of the Guide to each member of the team. Bryan 18/10/2011 18/10/2011 Sent with Minuted Actions


12

Each member of the team is to proof read and make amendments in “track change” and forward back to Bryan. Remember any changes apart from spelling and grammatical will be put to the team for a consensus decision.


13 Any offers for translation of the new QM Guide would be greatly appreciated and please contact the WMO Secretariat - Herbert.

TT Members Ongoing NA

French (with thanks to Canada) and Chinese (with thanks to Hong Kong) versions have been completed. CARRIED OVER TO MARRAKECH ACTION LOG

14

All Task Team members to fully assess the new WMO QM web page and as appropriate provide suggestions for improvements and or additional information to enhance the value of the website as a QM resource for Members.

TT Members Initially

28/10/2011 then ongoing

Completed

15 Bryan and Helen to continue to pursue the establishment of an on-line QM forum on the new page with WMO and Bureau IT and web specialists.

Helen and Bryan 28/10/2011 Completed

Helen has a meeting with Bureau web and IT people Friday 21 October which at this time looks promising. However, B.L. Choy has advised that Hong Kong would be more than happy to provide and support a QM Forum site.

16 All Task Team members to “formally register” via e-mail (address is on the WMO website) to obtain the Username and Password for the new WMO-BoM QM website.


Only 3 TT members have formally registered at this time. It is imperative all Members do so. No requests external to the TT have been received as at 18 October 2011. All members were registered by the end of the meeting.

17 Develop strategies/ideas for consideration by the Team as to how the twinning partnership could work in your Region.

TT Members 10 January

2012 - next TT meeting

Completed This has been addressed under agenda items 6 and 7of Marrakech Agenda. Refer Appendix 6 of the Marrakech Minutes.

18 Review of the original letter to PRs (with the questionnaire) to include a new paragraph that highlights the risk analysis undertaken by the Task Team (see attached).



19 WMO Secretariat to provide a conclusion that summarizes the risk analysis.

WMO Secretariat 21/10/2011 18/10/2011 Completed and included in the TT minutes

20

Request will be made to the SG to invite Second Vice-President to the QM Co-ordination meeting at the WMO Secretariat to be conducted in Geneva to avoid the duplication of effort by other groups.

WMO Secretariat Completed

21 Helen and Bryan to develop a specific Task Team web page within the WMO QM website. The page will be password protected and this information to be provided to only Task Team members.

Helen and Bryan 28/10/2011 Completed

This action was included post the TT meeting. The TT page will provide copies of the minutes, presentations, photos and this action log. Access will only be to Task Team Members.

SECOND MEETING OF THE WMO TASK TEAM ON QUALITY MANAGEMENT SYSTEMS (MARRAKECH, MOROCCO, 29 FEBRUARY - 02 MARCH 2012)

Action Item No.:


Target Date for Completion: Completed: Comments on Status of Outstanding

Action Items:

22 Investigate the possibility of conducting Ministerial meetings in all Regions to lift profile and engage Ministers.

WMO Secretariat Ongoing NA

This issue will continue to be progressed as logistical and resource challenges allow. Finances allocated for RAV.

23

Ongoing need to identify and clearly establish the QM status of all Members in the WMO Regions and share their information on work within developing nations. The level of training, numbers trained etc. Note: Members for each region are available at: http://www.wmo.int/pages/members/index_en.html

QMTT Region Reps and All TT

Members Ongoing NA

Discussed and addressed in Agenda Item 4. Standing agenda item.

24

Draft a letter to the PR, Met Authority and Director/ Head of the Aviation Meteorological Service Provider to confirm the status of their adoption of a QM approach to the delivery of aviation weather services.


A copy of the final communication on this issue will be provided to the QMTT in the fullness of time by the WMO Secretariat.

http://www.wmo.int/pages/members/index_en.html


25 Within the next 2 years the team to provide recommendations for EC as to a proposed priority for assisting Members, for EC to present to Cg.

TT Members January 2014 A draft recommendation on QMTT for the 2014 EC, will be provided to the next QMTT meeting for discussion.

26 Any offers for translation of the new QM Guide would be greatly appreciated and please contact the WMO Secretariat - Herbert.


The UK Met Office has completed translations in Spanish, Arabic and Russian. These plus the French and Chinese versions have not been published at this time (Carried over from Innsbruck Action Log - No.13)

27 Include on the WMO QM web page - "Publications" the cover of the ISO 19011:2002 Guidelines for auditing quality management systems.

Helen 15/03/2012 15/3/2012

28 Investigate the feasibility of creating topic themes within the Yammer Forum that align with the ISO 9001 clauses and other related QM topics.

Helen 01/05/2012 19/4/2012

29 Develop an "open" WMO QM web page portal to attract new members. Helen 01/05/2012 28/3/2012

30 Investigate the legal implications of posting the contact details of all registered users on the "closed" WMO QM web page.

Helen 01/05/2012 Completed The BoM legal team advised that contact details could not be posted on the website unless authorised by those individuals.

31 Investigate if the WMO QM web site can host an FTP facility for sharing large documents between members.

Helen 01/05/2012 Completed www.govdex.gov.au has been set up but not tested. There may not be a need to facilitate this.

32

Post the reviewed Risk Analysis on the WMO QM website in the WMO French, English and Spanish. The Risk Analysis to be forwarded to Olga, Alain and Rodrigo for translation. The post is to be accompanied by a disclaimer pertinent to the validity of the assumptions made during the risk analysis process.

Helen and Bryan Olga, Alain and

Rodrigo 01/05/2012 Completed

33 Respond to the JCOMM request to advise on the WMO QM TT's activities on identifying competencies as per 6.2 of the ISO 9001.

Bryan 31/03/2012 Completed Bryan is now leader of the JCOMM Marine Competency Requirements Task Team

http://www.govdex.gov.au/


34 QMTT members to provide QM implementation success stories for posting on Yammer. TT Members NA 11/3/2012

Geofrid advised he would post a success story relevant to Tanzania as soon as possible.

35 All WMO QMTT to update their profiles to ensure that the country is stated. TT members NA Closed

36 All WMO QMTT members to ensure that the WMO QMTT URL is articulated on all QMTT correspondence.

TT Members NA WMO Secretariat, Helen and Bryan will develop a correspondence template for distribution to the QMTT.

37 All QMTT members to provide the URL of "parent" organizations that oversee the activities of certification bodies and auditors in their region. For example: IFA, IRCA.

Helen 31/03/2013

Helen to provide the URL to certification bodies that are provided on the ISO web site. The URL will be provided on the WMO QM website.

38

All TT members to review the strategies they are responsible for under Appendix 6 "Strategies to engage and enhance the development and implementation of QM for WMO members" and report back to the TT accordingly.

TT Members As per Appendix 6 Closed

THIRD MEETING OF THE WMO TASK TEAM ON QUALITY MANAGEMENT SYSTEMS (MELBOURNE, AUSTRALIA, 05 – 08 MARCH 2013)

Action Item No.:


Target Date for Completion: Completed: Comments on Status of Outstanding

Action Items:

39

Helen to facilitate the removal of the password protection from the WMO QM website. However, a message on the opening page will strongly encourage people to register so as to ensure they are notified of updates.

Helen 31/03/2013

40 Convert the BoM Conformity Assessment Tool into a generic template for use by WMO Members. Its existence will be notified on the WMO QM Forum and website.

Helen and Bryan 30/05/2013


41 Raise the WMO QMTT's concern at the lack of formal qualification requirements underpinning the competence framework for aeronautical met observers.

WMO Secretariat ASAP

42 Create a link to the cost recovery expert team on governance and partnership from the WMO QM website.

Helen and WMO Secretariat Ongoing Helen will post the link on the WMO QM

web site.

43 Post a link to the ICAO Safety Management System documentation on the WMO QM web site. For example: ICAO Safety Management System Manual.

Helen 30/05/2013

44 Source/write a document that identifies the links between the various ISO standards that impact on the delivery of weather and ocean services. For example: risk management, OH&S and QM.

Helen, Bryan and Gerold December 2013

45

Identify additional guidance material to be included as appendices to the QM Guide for specific application areas such as "defining user requirements"; "verification" and "competence". Identification of the additional guidance will be sourced from the Technical Commission QM focal points.

WMO Secretariat Ongoing WMO QMTT is currently awaiting nominations and terms of reference from these groups.

46

Expand the availability of guidance material on ISO 19011 to enhance auditor skills. Mario Lentiz from Austro Control has published a guidance document in German – investigate the possible translation of this into the 6 WMO working languages for publication.

Gerold 30/06/2013

47 WMO QMTT to broaden the scope of its focus and activities to include other areas apart from aviation in its deliberations. For example: marine, disaster mitigation, public, agriculture, etc.

QMTT Members Ongoing

48 Confirm date and location for next QMTT Meeting. WMO Secretariat 30/06/2013 Proposed date 2014


49 QMTT and WMO Secretariat to investigate QMS status of Group A Members (refer Table **) by correspondence with an offer to provide on-site evaluation.


50 Investigate the establishment of evaluation teams in terms of membership, expertise and terms of reference.


51 A two page report to be submitted to EC after the completion of stage 2 of the AusAID QM Project. Bryan and Helen September

2013

52

Although the aeronautical competency framework is recognised there is now the need to develop a generic assessment tool to fully assess competence. A recommendation to be forwarded to the Training Task Team on this issue.


53 Provide a brief paper (one page) on the status of the WMO Quality Management Task Team for EC. Provide dot points for Prof. Ostojski together with the WMO QMTT Action log.

Bryan 30/04/2013

LLIISSTT OOFF PPAARRTTIICCIIPPAANNTTSS

NO.:

COUNTRY: NAME AND TITLE: ADDRESS:

1. Australia Mr Bryan BOASE Chairperson of the WMO QMS Task Team and National Manager Weather Services (Quality), Australian Bureau of Meteorology

Australian Bureau of Meteorology 1100 Hay Street WESTERN PERTH, WA 6872, Australia Tel.: +61 8 9263 2206 Fax: +61 8 9263 2211 E-mail: [email protected]

2. Australia Ms Helen TSEROS Coordinator Quality Management, Australian Bureau of Meteorology

Australian Bureau of Meteorology 700 Collins Street MELBOURNE, VIC 3001, Australia Tel.: +61 3 9669 4541 Fax: +61 3 9669 4695 E-mail: [email protected]

3. Austria Mr Gerold FLETZER Member of the WMO QMS Task Team and Auditor and Met Operational Staff at Austro Control GmbH

Austro Control GmbH Schnirchgasse 11 A-1030 VIENNA, Austria Tel.: +43 5 1703 1045 Fax: +43 5 1703 1046 E-mail: [email protected]

4. Chile Mr Arnaldo Omar ZUÑIGA ABARCA Member of the WMO QMS Task Team and Chief AMB Meteorological Center, Chilean Meteorological Office

Chilean Meteorological Office Av. Portales 3450, Estación Central SAN BERNARDO, SANTIAGO, Chile Tel.: +56 2 436 3234 Fax: +56 2 437 8212 E-mails: [email protected] [email protected]

5. Hong Kong, China

Mr Boon Leung CHOY Member of the WMO QMS Task Team and Acting Senior Scientific Officer, Hong Kong Observatory

Hong Kong Observatory 134A Nathan Road, Tsim Sha Tsui KOWLOON, HONG KONG Hong Kong, China Tel.: +852 2926 8350 Fax: +852 2375 2645 E-mail: [email protected]

6. Malaysia Mr LIM, Zhe Hui Member of the WMO QMS Task Team and Meteorologist, Malaysian Meteorological Department

Malaysian Meteorological Department Peti Surat 81413 87008 WP LUBUAN, Malaysia Tel.: +608 742 3112 Fax: +608 741 2109 E-mail: [email protected]

7. Morocco Mrs Fatima Zahra BENSAID Member of the WMO QMS Task Team and Quality Manager, Direction de la Météorologie Nationale Morocco

Direction de la Météorologie Nationale Aéroport casa Anfa B.P. 8108 casa Oasis CASABLANCA, Morocco Tel.: +212 522 65 4871 Fax: +212 522 91 3797 E-mail: [email protected]

mailto:[email protected]









8. Poland Professor Mieczyslaw Stefan OSTOJSKI Second Vice-President of WMO, Permanent Representative of Poland with WMO, Quality Management Focal Point and Director-General, Institute of Meteorology and Water Management (IMGW)

Institute of Meteorology and Water Management - National Research Institute (IMGW-PIB) 61, Podlesna Street 01-673 WARSAW, Poland Tel.: +48 22 569 4301 Fax: +48 22 834 1801 E-mails: [email protected] [email protected]

9. Russian Federation

Ms Olga PETROVA Member of the WMO QMS Task Team and Expert in International Issues, ROSHYDROMET

Aviamettelecom of ROSHYDROMET 2/12 Prokudinsky Lane, Building 1 Postale Box 51 123242 MOSCOW, Russian Federation Tel.: +7 499 252 5500 Fax: +7 499 252 5500 E-mail: [email protected]

10. Samoa Mr Neville KOOP Meteorology and Climate Adviser (MeCA), Secretariat of the Pacific Regional Environment Programme

Secretariat of the Pacific Regional Environment Programme (SPREP) P.O. Box 240 APIA, Samoa E-mail: [email protected]

11. South Africa Mr Chuene Albert MOLOTO Member of the WMO QMS Task Team and Compliance Officer, Aviation, South African Weather Service

South African Weather Service P.O. Box 1194 NL 61, 3rd Floor, O.R. Tambo Intl. JOHANNESBURG, South Africa, 1627 Tel.: +27 11 390 9333 Fax: +27 11 390 9332 E-mails: [email protected] [email protected]

12. United Republic of Tanzania

Mr Geofrid Evarist CHIKOJO Member of the WMO QMS Task Team and Manager Quality Assurance & Network Planning (MQAN), Tanzania Meteorological Agency

Tanzania Meteorological Agency Morogoro Road, Ubungo Plaza Building 3rd Floor, Room No. 312, P.O. Box 3056 DAR ES SALAAM, United Republic of Tanzania Tel.: +255 22 246 0706-8 Fax: +255 22 246 0735 E-mails: [email protected] [email protected]

WMO SECRETARIAT

7 bis, avenue de la Paix, Case Postale No. 2300 CH-1211 GENEVA 2, Switzerland

QMS Website: http://www.bom.gov.au/wmo/quality_management/index.shtml

13. WMO HQ, Switzerland

Dr Herbert PUEMPEL Officer in Charge, Quality Management Framework (OiC/QMF) and Chief, Aeronautical Meteorology Division

Aeronautical Meteorology Division Weather and Disaster Risk Reduction Services Department (WDS) Tel.: +41 22 730 8283 Fax: +41 22 730 8128 E-mail: [email protected]









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