20141203 ecommerce event v2
TRANSCRIPT
Ecommerce presentation
Amsterdam December 3, 2014
Reverse Logistics Group
2December 9, 2014© Reverse Logistics Group 2014
We help to close material loops.
The Reverse Logistics Group
facilitates closed material
loops by providing next-
generation returns and recycling
management solutions.
3December 9, 2014© Reverse Logistics Group 2014
Service and Spare Parts Returns
Product Recalls – Electronics
Warranty Extension
Home Care Products Management
Medical Gas Distribution
Value Return Services
We support throughout the entire product lifecycle.
Compliance
Sustainability
Value-Add
Integrated Returns Management
Warranty/ Out of Warranty
Try & Buy Returns
Buy Back Programs
E-Commerce/ Retail Returns
Disposal Solutions
Tack-back Schemes
Secondary Raw Material Supply
International Trading Channels
Toner Cartridge Recycling
Recycling Returns Management
International Compliance Management
Battery Return Systems
WEEE Returns Systems
Packaging Return Systems
Deposit Schemes
Environmental Compliance Services
© Reverse Logistics Group 2014 4
The RLG Group organization
Reverse Logistics Group
290 employees (2013)
120 mil. EUR revenues (FY 2013)
CCR LS AG Cycleon B.V. RLG Recare
GmbH
RLG Health
Care GmbHRLG Trade
GmbH
The complexity of reverse logistics
Impact on your organization
© Reverse Logistics Group 2014 5
© Reverse Logistics Group 2014 6
European network and return centresValue added services locally
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Reverse Logistics: Volume Flow
Sa
les
Pic
ku
pR
ecyclin
g
Re
pa
ir
Re-U
se
Secondary Raw Materials
Products
Ma
il-b
ack
Pic
ku
p
Collection
Point
Remarketing
Consumer
Sa
les
Sorting
Consolidation
Refurbishment
Recycling
Producer
Retail
Integrated
Management
System
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CollectionOrder
Reverse Logistics System
Sa
les
Pic
ku
pR
ecyclin
g
Re
pa
ir
Re-U
se
Secondary Raw Materials
Products
Ma
il-b
ack
Pic
ku
p
Collection
Point
Remarketing
Consumer
Sa
les
Sorting
Consolidation
Refurbishment
Recycling
Producer
Retail
CollectionOrder
Reporting
Reporting
Coordination
Volume
Reporting
Coordination
Volume Reporting
VolumeReporting
%
%%
Discount Payout
%Discount Budget
Discount Budget%
Loyalty &
Purchase
€
Integrated
Management
System
Extended Producer Responsibility
© Reverse Logistics Group 2014 9
Electronic Equipment
EC Directive 2002/96/EC
BatteriesEC Directive 2006/66/EC
PackagingEC Directive
94/62/EC
Ecommerce: Authorised Representative (AR)
© Reverse Logistics Group 2014 10
(Member) State 1 Member State 2
Producer* Importer
End
-user
Retailer
Authorised
Representative
National
Register
* Article 17(1)
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Integrated after-sales returns management
tailored international end-to-end solutions
for commercial returns, buy back
programs, try & buy schemes etc.
for operators of e-business platforms and
manufacturers or importers
including e.g. content check, advanced
sorting, product evaluation/ screening,
repair and downstream processing
Streamlined, cost-efficient processes.
Enhanced customer loyalty.
Ernst Hoestra
Reverse Logistics Group
Karl-Hammerschmidt-Str. 36
D 85609 Dornach
Tel +49 89 49049 100
www.rev-log.com
www.return-to-value.com
Thank you for your attention.
13December 9, 2014© Reverse Logistics Group 2014
Our global reach.
Offices on 3 continents, in > 30 countries.
Operations in > 50 countries.