Title: Twenty Ways to Manage Your Operation Like Benjamin Franklin

Day/Date: Sunday, May 17, 2015Round/Time: Round Four, 1:30 PM - 2:30 PM

Presented By: Marlene O’Hare, CMDSM, MDPLinde North America, Inc.

James P. Mullan, CMDSM, EMCM, MDC, MDP, LSSGBConsultant @ JPM Consultants 

Please be courteous to others and turn all communication devices to silent mode

Who Was Benjamin Franklin?

• Born in Boston MA, January 17, 1706• Youngest of 10 sons (15th) of 17 children• Died in Philadelphia PA, April 17, 1790• “Ordinary Citizen”• “Jack of All Trades”

Who Was Benjamin Franklin?

• Founding Father• Revolutionary of Fiery Passion• Scientist• Business Strategist• Librarian -- Started 1st circulating library• Abolitionist – Started Society to Abolish Slavery• Philanthropist – Started American Philosophical Society• Diplomat to Foreign Nations• Writer & Humorist – Patron Saint of Printing• Musician – Invented Glass Armonica• Inventor of Ingenious Devices• Governor, Ambassador, Alderman, J.P., Postmaster, Clerk• Statesman

Who Was Benjamin Franklin?• INVENTOR - Stove, lightning rod, bifocals and many others... • MEDICINE - Founded 1st U.S. Hospital • BANKING - Well known for maxims on thrift • AGRICULTURE - Introduced several crops to U.S. • ELECTRICAL - Experiments and theories - Kite & Key • INSURANCE - Started 1st insurance company • HEATING - Franklin stove • COOLING - Had three methods of cooling • EDUCATOR - Involved in founding two colleges • OPTOMETRIC - Bifocal glasses • LIBRARIES - Started 1st circulating library • JOURNALISM - Wrote for several early newspapers • PUBLIC SAFETY - Started 1st police department • PUBLIC SAFETY II - Started 1st fire department • RELIGION - Introduced idea of prayer in Congress • MILITARY - Colonel in Militia • MASONIC - Grand Master of Pennsylvania • DIPLOMAT - Ambassador to England Minister to France • COMMUNITY SERVICE - Street lighting, paving and cleaning

• UNIONS - Started Leather Apron Club * • BUSINESSMAN - Owned/operated several businesses • SALESMAN - Expert at marketing and sales • MERCHANT - Operated store as part of print shop • HUMORIST - Considered America's 1st writer of

humor • TRAVELER - Traveled extensively throughout U.S. • FORECASTER - Published Poor Richards "Almanack" • FUND RAISER - Originated matching contributions

idea • SAILING - Designed "sea anchors" • CARTOONIST - Drew 1st cartoon in an American

newspaper • LINGUIST - Studied several languages and designed a

phonetic alphabet • CARTOGRAPHER - Mapped the Gulf Stream and

Routes for the post office • PHILANTHROPIST - Organized fund raising and

contributed to many worthwhile causes • MENTOR - Acted as a counselor and guide to many of

his contemporaries

*The Junto was a club for mutual improvement established in 1727 by Benjamin Franklin in Philadelphia. Also known as the Leather Apron Club, its purpose was to debate questions of morals, politics, and natural philosophy, and to exchange knowledge of

business affairs. They also were a charitable organization who made a subscription public library of their own books.

Less Talk, More ActionWell done is better than well said.

• Talk is cheap.

• Talking about a project won’t get it completed.

• Eventually people begin to question your credibility.

• Taking action and seeing the task through is the only way to get the job done.

Don’t ProcrastinateNever leave till tomorrow what you can do today.

• Don’t get hung up on procrastination. • Develop clear measureable goals. • What are you putting off until tomorrow that could make a

difference in your life today?

Be PreparedBy failing to prepare, you prepare to fail.

• A plan is needed charging in without any thought to the end result and how to achieve it, is a sure way to fall flat on your face.

• Think like a Boy or Girl Scout. Have a realistic plan of attack and a systematic approach for where you need to be.

Don’t Fight Change

When you are finished changing,you are finished.

• Change is inevitable. • The stronger we fight against it, the more time and

energy it consumes. Give up the fight. • Focus on proactively making positive changes,

instead of having change merely thrust upon you. • Wherever possible, try to view change as a positive

instead of a negative.

Avoid Busywork

Never confuse motion with action.

• Do you run around doing things, rushing from one meeting or event to the next, without achieving a great deal ?

• How much busy work are you proud of? • How much of that running around improves

anyone’s life for the better? • Make your motion mean something.

Give yourself permission to make mistakes

Don’t fear mistakes. You will know failure. Continue to reach out.

• Fear of making mistakes, we become scared to try new things. • Fear leaves us nestled in our comfort zone.• Staying in your comfort zone rarely leads to greatness. • Taking risks and giving yourself permission to make mistakes, will ultimately lead you to whatever your version of success may be.

Get MovingAll mankind is divided into three classes:

Those that are immovable, those that are moveable,

and those that move.

• There is a reason we use the expression, movers and shakers.

• Movers are the ones who take action, the people that get things done, while the immoveable are sitting around scratching their heads wondering how others could be so successful.

• Which group do you belong to?

Act Quickly on Opportunities

To succeed, jump as quickly at oportunities as you do at conclusions.

• Opportunities are everywhere. The trick is being quick enough and smart enough to seize them when they arise.

• Instead of jumping to the conclusion that something won’t work or can’t be done, allow yourself the freedom to ask, what if?

Continue to GrowBe at war with your vices, at peace with your

neighbors, and let every new year

find you a better man.

• We all have vices of some description. The key is to keep them under control or preferably eradicate them entirely.

• Be kind to those around you whether they are neighbors, family, co-workers or friends.

• Never accept that you have finished growing as a person.

Know YourselfThere are three extremely hard things:

steel, a diamond, and to know one’s self.

• Understanding ourselves is not easy.• We may not want to see ourselves for

who we really are.• Start by being brutally honest with yourself. It’s easier

to hold onto a romanticized version of our selves or to simply view ourselves through other people’s eyes.

• Follow through with understanding, compassion and acceptance.

Don’t Self-SabotageWho had deceived thee so often as thyself.

• We spend so much time worrying about other people hurting us, yet fail to comprehend the damage we

inflict on ourselves.• Using negative self-talk, lying to yourself or indulging in addictive behavior you are self-sabotaging.• Life can dish up enough challenges without adding to the mix.• Be kind to yourself.• Treat yourself like you would a best friend.

Don’t Give UpEnergy and persistence conquer all things.

• Achieving our goals can be downright exhausting. • There will be days when you want to give up.• There will be times when your energy levels flat line and you

wonder why you bother getting out of bed.• Yet you push forward, day after day because you believe in

yourself and you have the determination and strength to back up that belief.

Wise UpLife’s tragedy is that we get

old too soon and wise too late.

• Who hasn’t had the thought – I wish I could know then, what I know now?

• Unfortunately there is no time machine; there is no going back.

• The key is to wise up as early as you can to

start forging a life of purpose, achievement

and happiness.

Invest In YourselfAn investment in knowledge always pays the best interest.

• Finish better than your beginnings.• Create your own set of values to guide your actions.• Create solutions for seemingly impossible problems.• Become revolutionary for experimentation and change.

Keep Trying

• Break your goals into small units of work, and think only about one unit at a time.

• Spend most of your time working on the task in front of you, and avoid dreaming too much about the big goal.

• Finish what’s important and stop doing what’s no longer worthwhile.

• Don’t stop doing what you considered worth starting unless there’s a good reason to give

it up.

Diligence is the mother of good luck.

Keep Your Options OpenCreditors have better memories than debtors.

• Work hard to watch your costs• Deliberately cultivate your reputation and legacy.• Put your efforts into building relationships with people you can

trust and count on, and make sure those same people can trust and count on you.

Be SmartWise men don’t need advise.

Fools won’t take it.

• Put your efforts into building relationships with people you can trust.

• Get good at saying “no” to other people.

Actions Are Louder Than Words

Well done is better than well said.• Strive to be authentic.• Be as honest with yourself as you can about what

you want and why you do what you do.• Always look for ways of doing things better and faster. • Be on the lookout for tasks you do over and over again,

and look for ways of improving how you do them.• Build solid processes that last and run without your

attention.

Engage Your Staff ActivelyTell me and I forget

Teach me and I remember

Involve me and I learn.

• All education is self-education• Seek first to educate/manage yourself, then to

educate/manage others.• Influence is more important that victory.• Incentive is everything.

Knowledge and WisdomThe doorstep to the temple of wisdom is a

knowledge of our own ignorance.

If a man empties his purse into his head,

no one can take it from him.

The doors of wisdom are never shut.

Do you have any questions?

Thank You

James P. Mullan, CMDSM, EMCM, MDC, MDP, LSSGBConsultant @ JPM Consultants746 County AvenueSecaucus, NJ 07094Cell 201-325-1961jmullan1@Prodigy.Net

Marlene O’Hare, CMDSM, MDP

Linde North America, Inc.575 Mountain Ave Murray Hill NJ 07974908-771-1275 W908-906-4961 Cmarlene.o’hare@linde.comwww.linde.com