div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imagea href=https:reader043vdocumentsnetreader043viewer2022012502617c611ad4029c39034e95eehtml5page1jpg target=_blank img data-url=bmicustomer-journey-canvashtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: BMI•Customer journey canvas loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader043vdocumentsnetreader043viewer2022012502617c611ad4029c39034e95eehtml5thumbnails1jpg width=140 height=200 adivpCustomer journey canvasBMIp p© Business Models Incp p• Customer needsp p• Key momentsp p• Solutionsp pEmotp pionap pl imp ppactp pPersona _____________________________________________________pdiv