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http://archive.ala.org/library/fact21.html%20Viewed%209/2004http://www.libraryjournal.com/index.asp?layout=articlePrint&articleID=CA407260http://www.libraryjournal.com/index.asp?layout=articlePrint&articleID=CA407260http://www.fcla.edu/FCLAinfo/lms/rfpilsjune18.pdf