ilearn help manual for training managersilearn.ipa.gov.bn/help/pdf/ilearn_managerguide.pdf ·...

iLearn is a cost effective, easy to implement, scalable and robust Learning Management System (LMS) that is designed to help clients enjoy the benefits of having an LMS without enduring the prohibitive implementation costs and overheads that comes with most LMS projects.

iLearn Help Manual for

Training Managers

iLearn Help Manual for Training Managers

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Table of Contents

1 Introduction to iLearn .......................................................................... 4 1.1 What is iLearn? ..................................................................................... 4 1.2 ILearn Users ........................................................................................ 4 1.3 System requirements ............................................................................ 5

2 Accessing the Application ................................................................... 6 2.1 Login ................................................................................................... 6 2.2 Change Password.................................................................................. 6 2.3 Logout ................................................................................................. 6

3 Organization Management ................................................................... 8 3.1 Modify an Organization .......................................................................... 8 3.2 Delete an Organization .......................................................................... 8

4 User Management ................................................................................. 9 4.1 Add User ............................................................................................. 9 4.2 Add/Import Users in Bulk ..................................................................... 11 4.3 Modify a User ..................................................................................... 13 4.4 Change User Hierarchy ........................................................................ 13 4.5 Delete a User ..................................................................................... 14 4.6 Disable User Account ........................................................................... 14 4.7 Search a User ..................................................................................... 14 4.8 Assign course to a Learner ................................................................... 15 4.9 View Learner Reports .......................................................................... 15 4.10 Mass Operations Mode ......................................................................... 16

5 Course Administration ....................................................................... 17 5.1 Add Course ........................................................................................ 17 5.2 Modify Course Properties ..................................................................... 19 5.3 Manage Sessions ................................................................................ 19 5.4 Define Structure ................................................................................. 20 5.5 Assign Course to Learners .................................................................... 22 5.6 Define Course Structure ...................................................................... 23 5.7 Search Course .................................................................................... 24 5.8 Define Pre-requisites ........................................................................... 24 5.9 Training Records ................................................................................. 25 5.10 Course Glossary ................................................................................. 26 5.11 Course Glossary Categories .................................................................. 27 5.12 Course Forum ..................................................................................... 28 5.13 Course Certificates .............................................................................. 29 5.14 Preview Course ................................................................................... 30 5.15 Manage Notifications ........................................................................... 30 5.16 Custom Approval List .......................................................................... 32 5.17 Nominate Users .................................................................................. 33 5.18 Subscribe Learners ............................................................................. 34 5.19 Unsubscribe Learners .......................................................................... 34 5.20 Training Providers ............................................................................... 35 5.21 Training Providers ............................................................................... 36 5.22 Course Catalog ................................................................................... 37 5.23 Module Categories .............................................................................. 37

6 Assessment Management ................................................................. 39 6.1 Import Global Questions ...................................................................... 39 6.2 Add Assessment ................................................................................. 39


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6.3 Assessment Builder ............................................................................. 42 6.4 Assessment Learning Gaps ................................................................... 42 6.5 Edit Assessment ................................................................................. 42 6.6 Disable Assessment ............................................................................ 43 6.7 Delete Assessment .............................................................................. 43 6.8 Linking Assessment to a Course ............................................................ 43 6.9 Preview Assessments .......................................................................... 43

7 Surveys ................................................................................................ 44 7.1 Add Survey ........................................................................................ 44 7.2 Edit Survey ........................................................................................ 45 7.3 Delete Survey .................................................................................... 45 7.4 Import Questions ................................................................................ 46 7.5 Delete Questions ................................................................................ 46 7.6 Linking Survey to Course ..................................................................... 46 7.7 Disable Survey ................................................................................... 47 7.8 Auto-link to Courses ............................................................................ 47

8 Certificates .......................................................................................... 48 8.1 Grading Essay Type Questions .............................................................. 48

9 Grading ................................................................................................ 48 9.1 Grading Essay Type Questions .............................................................. 48

10 Progress Reports ............................................................................... 49 10.1 Types of Reports ................................................................................. 49 10.2 Run Reports ....................................................................................... 50 10.3 Criteria Builder ................................................................................... 51 10.4 Export Reports ................................................................................... 51 10.5 Print Reports ...................................................................................... 52

11 Settings ................................................................................................ 52 11.1 Error Log ........................................................................................... 52 11.2 Frequently Asked Questions ................................................................. 52

12 Preferences ......................................................................................... 53 12.1 Change Password................................................................................ 53


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1 Introduction to iLearn

1.1 What is iLearn?

iLearn is Knowledge Platform‟s proprietary Learning Management System, designed exclusively to organize, deploy

and track web-based learning with an easy to use interface. It is targeted for small to medium size organizations.

iLearn provides an organization with opportunity to enhance their workforce with easily accessible e-learning by

providing following features:

1. Learners are managed in organization hierarchy. This makes it easy to track performance of different departments

or regions of an organization. 2. E-learning is decentralized with help of different types of managers. Super Training Managers can upload and

manage courses/assessments whereas other Managers can manage and track progress of learners and also upload/administer users.

3. Learners launch their assigned courses over the Internet or intranet. The system tracks their progress and performance.

4. It provides a comprehensive set of reports for Learners and Managers. Reports may be customized to analyze results at different organization hierarchy levels.

1.2 ILearn Users iLearn supports distributive administration. In addition to system administrator, it provides following user roles to administer and monitor E-Learning courses:

5. Super Training Manager

6. Training Manager

7. Progress Manager 8. Admin 9. HR 10. Reports Manager 11. Learner

All roles have their own set of responsibilities. The user who has fewer rights for example 'Training Manager' is not able to add a 'Super Training Manager' to the system because 'Super Training Manager' has greater rights on the system as compared to a 'Training Manager'.

ILearn supports the use of distributed administration. 'Super Training manager' role has maximum rights in the system. It is

responsible for organization management (creation and updates), learner management (learner creation, deletion, and monitoring

progress) and course management (course creation, deletion, and assignment), Grading of learners, Certifications for his

organization hierarchy. A 'Training Manager' has fewer rights on the system as compared to 'Super Training Manager'. Training

managers only have read only rights on the course management activities.

'Report Managers' are dedicated for tracking the performance of learners. Their responsibilities include generating different reports

and analyzing the progress of learners.

A learner is concerned with taking the course and assessments and view his progress on courses approved for him by the

management.

The rights and privileges of a user role are configurable and customizable. They depend on your organization and the setup

configured for you.


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Note:

This help is created with generic features of iLearn. It is not compulsory that you have the rights of all features listed

in this Help.

1.3 System requirements

The recommended system requirements for iLearn Client side are as following: 1. Internet Explorer: 5.5 or higher 2. Flash Player: 6 or higher 3. Operating System: Windows 2000/XP/Vista Windows 2003 4. Preferred Screen Resolution: 1024*768


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2 Accessing the Application

2.1 Login

You need to log on to iLearn web site, before you can access any of its features. Follow below steps to login:

1. Go to the specified application URL. Before you login, please check if your system meets the requirements for using iLearn. You can do so by clicking the link: 'System Requirements' on login page.

2. Enter your User ID and Password. 3. Click on the 'Login' button. 4. If your user ID and password is valid, you will be allowed to log on to the iLearn application.

Forgot User ID or Password

If you have forgotten your account details, click 'Forgot Password' from login page. Enter your account User ID and click on “Submit” button. Your account details will be emailed at your email address, stored in the system at time of your registration. If your email address is not mentioned in the system, you will be prompted with a message. If you still have problems in logging on, click on the link: 'if you are facing problems please click here to contact support' on

login page.

Note:

If your User ID or Password is invalid, you will be prompted to re-enter these fields.

2.2 Change Password

Observe following steps to change your login password:

1. From the main menu, go to 'Preferences'. 2. Click 'Change Password'. 3. Fill in the fields for old password, new password and confirm new password. Please note that your password

cannot exceed 10 characters. 4. Press 'Save' button to store new password into the system. If you do not wish to change password at this

stage, press 'Cancel' button to revert back.

5. If the information provided in the fields is valid, your account password will be changed and you will be directed to the 'Preferences' main page. Use new password when you try to access the system again.

2.3 Logout

Figure 2.2: Change Password


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Please observe the following steps in order to properly log off the system:

1. Click 'Logout' from the main menu. 2. You will be directed to the Login screen, indicating that system has successfully logged you out of the iLearn

application. All your settings and profile information will remain unchanged.

EN/log_Login.htm


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3 Organization Management

Access Rights: Super Training Manager

ILearn allows a manager to maintain learners under organizations. This hierarchy makes it easier to track large groups of learners. It also allows for decentralized administration. You can visit home page for organizations by clicking „Organizations‟ link from the top menu. This page displays all organizations present in the system. ILearn has following options for organization management: 1. Modify/Edit an organization

2. Delete an Organization

3.1 Modify an Organization

You can edit an organization by the following steps:

1. After logging on to iLearn, click 'Organizations' from top menu. 2. From the left hierarchy tree, click parent node of the organization that you want to modify. Clicking this node

displays a list of all its child organizations in right pane. You can also search an organization on basis of

organization title from the search bar on top. The search criteria that can be used are 'Title' and 'Fiscal Year'. 3. Click on 'Edit Organization' button for the organization, which you want to modify. 4. Modify the name of the organization and click on 'Save' button.

3.2 Delete an Organization

You can delete an organization by the following steps:

1. After logging to iLearn, click 'Organizations' from top menu. 2. From the left hierarchy tree, click parent node of the organization that you want to modify. Clicking this node

displays a list of all its child organizations in right pane. You can also search an organization on basis of organization title from the search bar on top. The search criteria that can be used are 'Title' and 'Fiscal Year'.

3. Click on the 'Delete Organization' button against the organization that you want to delete. 4. Click Ok to confirmation message for deletion to permanently remove the organization from system.

Note:

You can only delete an organization if it doesn't contain any learners and it doesn't have any child organizations. If

you try to delete an organization that does not fulfill these 2 conditions, system will not be able to complete the

deletion and you will view an error message.


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4 User Management


ILearn distributes its access rights among different user roles. ILearn users can be Super Training Managers, Training Managers, Progress Managers, HR and Learners. This access right distribution helps in decentralizing the administration, resulting in efficient implementation. You can visit home page for Users by clicking „Users‟ link from top menu. This page will display all users who are assigned to you with their names, organizations, UserID, and date created. Top portion of the page consists of a search bar. On right side of each user there are buttons to perform different operations on each user like „Edit User‟, „Change user hierarchy‟, „Disable‟ and „Delete‟.

Managers can perform the following operations for managing users in the system:

1. Add a User

2. Import Users in Bulk

3. Edit a User 4. Delete a User 5. Disable a User 6. Search for a User in the system 7. Assign course to User

8. View learner Reports 9. Mass Operations Mode

4.1 Add User

Figure 4: Users Main Page


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You can add a new user in an organization hierarchy node by the following steps:

1. After logging to iLearn, click 'Users' from top menu.

2. Users are managed in organization hierarchy. From the hierarchy tree on left side, click the organization under which you want to add the user. Selecting an organization displays a list of all its existing users on right side

page. The displayed users include users existing at the level of selected organization. In addition, it contains users from all of its sub-tree or child organizations.

3. Click on the Add button. 4. Enter the information about the user in the user addition form. The mandatory fields are indicated with red

start at the end. The table below mentions all user properties that you can configure with their description. 5. Click the 'Save' button to create user in the system. In order to exit from user creation form, press Cancel

button.

6. If you want an alert-email to be sent to the user after its creation click the 'Save and Email' button. It will only work if you have specified an e-mail address in the E-mail Address field of user addition form.

Property Description

1 Organization The user's organization is shown as a read only field. This is the organization that you selected, before clicking on the Add User button and shows level at which the user will be created.

2 Role

iLearn manages its access rights with help of user roles like Learners, Training Managers and Report Managers. A Training Manager has rights to create users of roles as Learners and Report Manager. Select your desired role or multiple roles from the list. You can select and assign multiple roles to a single user by selecting multiple roles from this list. Hold down the Ctrl key and select multiple roles from this list.

3 Manager

The Manager field appears only if you select 'Learner' from role. Using this field, you can link learner to a Progress Manager. Click on browse button for manager field. This opens a new window in which a list of all Progress Managers will be displayed. Select a Manager for the learner and click on Save button.

4 User ID* User ID is the login ID that a user will enter to access his account at iLearn. User ID should be meaningful so that user can easily remember it. Avoid spaces or special characters while creating it. User ID should be unique throughout the system.

5 Password* Enter password in this text box, which will validate user's access while logging to iLearn.

6 Confirm Password* Confirm the password again in this text box. It will ensure that you remember the password and it is entered correctly. In order to create a user, password and confirm password fields should be the same.

7 Send Auto-Alerts Its a check box field. Selecting the check box will enable all auto-alerts for this user. Auto-alerts will only be sent to users if the auto alert property is checked while adding a user. The no. of days for auto-alerts can also be specified at user creation time in the below field.

8 Auto-Alerts - No. Of Days This field will be enabled if Send Auto-Alerts box is checked in the above field. You can specify the no. of days for auto-alerts in this text box field.

Figure 4.1: Add/Edit User


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9 First Name* The First Name field contains user's first/given name.

10 Middle Name Mention user's middle name in this field.

11 Last Name* Mention user's surname (second/family) in this field.

12 E-mail Address Mentions user's e-mail address in this text field.

13 Job Title Mention the employee's job title in the company in this field.

14 Address (Max Chars: 200) Mention the user's address in this text box. The maximum length for Address field is 200 characters.

15 City For easy reference of user's location, you may mention his city information in this field.

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State You may want to keep record of user's state/province, this field can help you in doing so.

17 Postal Code The postal code is required as part of user's postal address.

18 Telephone Fill in this field with user's contact telephone number.

19 Fax User's fax information can be placed in this text box.

20 Comments (Max Chars: 1000) You can write any comments about the user in this field. The maximum length of Comments field is 1000 characters.

21 Search Tags Write down a value that you can remember in Search Tag field. This value will serve as a hint for searching the learner while enrolling him/her to a course.

4.2 Add/Import Users in Bulk You can import users in bulk by the following steps:

1. The first step is to create an excel file with user data in the standard format which is acceptable to iLearn. To

download a sample of this standard format, login to iLearn, click Users from top menu and press the Import Users button. This will open the Import Users Wizard and you can download the sample file on step 1.

2. After you have downloaded the excel format, you need to fill in user data in this file. Data for each user is to

be filled in a separate row. The mandatory fields for defining a user in batch upload are the same as the ones in the addition of user form Interface. Below table lists the different user profile fields available with their description.

3. To upload the excel user file, go again to Import Users Wizard. This wizard uploads users in the system in 3 steps. On first step browse to locate the excel file and press Import button.

4. Step 2 allows you to validate the format of your imported file. It is advised that you perform a check on your user list file at this stage, as this will help identify any errors or problems with the file. Press Validate button.

If the file has any errors they will be listed in red color. You must correct the reported problems, and then upload the file again. In case the file contains no errors you will be taken to step 3.

5. On step 3, click on 'Import' button to finally upload the learners in iLearn. Upon successful import, a message with number of imported users will be displayed.

Property Allowed Characters

Description

1 UserID* 100 This is the User ID that a learner will use to log on to iLearn. Avoid any special characters or spaces in User ID, so that it is easy for the user to remember.

2 Password* 10 A learner needs password to validate his access to iLearn. It is advised to specify a password of at least six characters.

3 FirstName* 30 Use this column to mention user's second/family name. In the reports and iLearn interface a user's full name is displayed as Given Name and Surname concatenated with a space in between.


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4 LastName* 30 Specify user's firstname/givenname in this column.

5 Email 100

Specify user's email address in this field. This email is important because all automatic emails from the system to the user will be sent on this email address. Manager can send these emails at time of learner creation with his login details and notifications to complete courses. In addition, if the user needs to request his login details, system will send email on this address.

6 JobTitle 50 Mention the employee's designation in the company in this field.

7 Role Learner, TM, RM, HR, PM

iLearn manages access rights with different user roles like Learners, Training Managers and Report Managers. To create a user with learner role mention 'Learner' in this field, to create a user with Report Manager role write down 'RM' in this field. You can also enter multiple roles separated by a , between the roles such as Learner, TM,....etc.

8 CourseCode 20 You can assign learners to a course with help of this batch file. To know a Course Code for a desired course go to Courses, Click 'Manage Course' button for the desired course, go to General Settings. On this page you can see the course code.

9 SessionCode 20 You can specify a session for the course through this field. To know a Session Code for a desired course go to Courses, Click 'Manage Course' button for the desired course, go to Sessions. On this page you can view the session code for the desired session.

10 Level0 50 iLearn maintains users in organization hierarchy levels. This is the root or top most level.

11 Level1 50 Second level of organization hierarchy.

12 Level2 50 Third level of organization hierarchy.

13 Level3 50 Fourth level of organization hierarchy.

14 Level4 50 Fifth level of organization hierarchy.

15 Level5 50 Sixth level of organization hierarchy.

16 Level6 50 Seventh level of organization hierarchy.

17 Skin Write down the skin code.

SkinCode is provided, if there are different skins for different users. Keep it blank, if you don't have multiple skins for your system Skin code of the format Skin_01, Skin_02, Skin_03 etc. If specified, this skin will be applied to the: - New organizations that are created during import - New Users that are created during import - Existing Users that are updated during import

18 SearchTag Yes/No

This shows the 'Search Tag' value for each user. It can be used for tag based searching in the system. Multiple tags should be separated by @ symbol. Sample values can be: - Finance@HR@Local Office - Database@IT@Software

19 Manager UserID of Progress Manager

A valid UserID for Progress Manager of the learner. It is important to note that the Progress Manager whose UserID you provide in this field should already exist in the system.

Sending Bulk Emails

After the user import process is completed, the managers are shown a message under the number of imported users

saying 'If you want to send an email to the newly added users, please click here'. Clicking on this link takes you to

bulk e-mail form. Using this form, managers are able to select an e-mail template and click on the send button to

send it to all users added during the import process. Bulk e-mail is different from notifications. Notifications are


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specific to a course and are sent to learners enrolled in that course only. Whereas bulk e-mail can be sent to system

wide users irrespective of the courses they are enrolled in.

Follow below steps to send bulk e-mails to imported learners.

1. Select the template of the e-mail from the drop-down list of the bulk e-mail form. 2. Click the 'Send' button to send bulk e-mails. 3. Click to 'Cancel' to close the bulk e-mail form without sending bulk e-mails.

The templates available in the drop-down list can be modified through the e-mail configuration page.

Note:

You can only import users in the format specified by iLearn. If a User ID already exists in the system and you upload

its data again through the excel file, user's data will be over written. The user's old profile will be lost. While creating

new learners, you must make sure that the User IDs that you mention don't already exist in the system. Otherwise

the profile of existing users will be over written.

Password is set by Excel import only if a new user is created. The password cannot be updated by using import file.

After a user is created, his/her password can only be modified by user interface.

4.3 Modify a User You can edit a user's profile by the following steps:

1. After logging to iLearn, click 'Users' from top menu. 2. Learner's are managed in organization hierarchy. You will need to select the organization from left hierarchy

tree in which the desired user exists. If you are not sure about learner's organization, you can also search the

learner by his name or user name. 3. Once you have located the learner, click the Edit User button in front of him. 4. Modify information about the user on the form, as desired. If you need to update the password, first check the

box for 'Check to change password'. 5. Click the 'Save' button to modify user's properties in the system. In order to exit from learner modification

form, press Cancel button.

Note:

You can easily edit a user's organization hierarchy in iLearn. Follow the first two steps above and then press the Edit

User Organization Hierarchy button for the user. Modify the hierarchy levels, as desired and press Save.

4.4 Change User Hierarchy

You can change user hierarchy in the system by the following steps:

1. After logging to ILearn, click 'Users' from top menu. 2. Learners are managed in organization hierarchy. You will need to select the organization from left hierarchy tree

in which the desired user exists. If you are not sure about learner's organization, you can also search the learner by his name or User ID. You can narrow your search with status filter and user role filter.

3. Once you have located the learner, click the Edit User Organization Hierarchy button.

4. The current hierarchy levels will be shown in drop downs. To change a level select the new hierarchy level from the drop down. The sub levels will be populated in the lower drop downs.

5. Click 'Save' button to modify user's hierarchy in the system. In order to exit from learner Edit Organization Hierarchy page, press 'Cancel' button.


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4.5 Delete a User You can delete a user by below steps:

1. After logging on to iLearn, click 'Users' from top menu.

2. Learner's are managed in organization hierarchy tree. Select the learner's organization from left hierarchy tree in which the desired user exists. If you are not sure about learner's organization, you can also search the learner by his name or user name.

3. Once you have located the learner, click on the 'Delete User' button in front of him. 4. You will be displayed with an alert message to confirm the deletion. Press Ok on this alert box to complete

deletion of the user.

Note:

Once a learner is deleted, all tracking and progress data associated with his courses will be removed from the system.

This data will not be available for access after user deletion. In case you want to keep a record of user results, run

and save his reports before processing the deletion. You can view details on report generation in the 'Reports' section

of this help.

4.6 Disable User Account

Disabling a user means that he/she will no more be able to log on to the system. You can disable a user by below steps:

1. After logging to iLearn, click 'Users' from top menu. 2. Learner's are managed in organization hierarchy tree. Select the learner's organization from left hierarchy tree

in which the desired user exists. If you are not sure about learner's organization, you can also search the learner by his name or user name.

3. Once you have located the learner, click on the 'Disable User' button in front of him. 4. The user will be disabled and his/her entry in the Users list will be grayed out.

Note:

If a learner is disabled, his/her tracking and progress data will remain in the system. After a user has been disabled,

the 'Disable User' button will change to 'Enable User' button which can be used for enabling him/her.

4.7 Search a User

You can search a user by the following steps:

1. After logging to iLearn, click 'Users' from top menu. 2. You can search a user based on following four criterions:


1 Name Enter user's first name or last name in this text box to perform search on basis of user's name.

2 User ID This is the name through which a user accesses iLearn. Mention the User ID in this text box to perform search on User IDs in the system.

3 Role iLearn manages its users in different roles with different access rights. If you need to perform search on a user from a particular role, select the role from drop down.


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Status Users can have different access status like Active (iLearn access is enabled) and Inactive (iLearn access is blocked). Select the desired user status from drop down menu, to perform search on a particular user status.

5 Manager Users can be searched on the basis of their progress managers. From the Manager drop down, select the manager whose learners you want to see.

3. After selecting the search criterion, press 'Search' button. 4. To reset the search criterion at any time, press Clear button.

Note:

Pressing the „Clear‟ button can clear out any previous search.

4.8 Assign course to a Learner

To enable a learner's access to a course, you will need to assign or enroll him to that course. Courses are assigned on

a per learner basis. Course can be assigned to learners by below steps.

1. After logging to iLearn, click 'Users' from top menu. 2. Learner's are managed in organization hierarchy tree. Select the learner's organization from left hierarchy tree

in which the desired user exists. If you are not sure about learner's organization, you can also search the learner by his name or user name.

3. Once you have located the learner, click on the Enroll User button in front of him.

4. The Enroll page displays a list of all available courses in the system. To assign a course to the learner, select the check box next to the course name. You can also assign multiple courses to a user by selecting multiple courses.

5. After course selection, you need to select the session for the selected course. Sessions can be selected by using the drop down list in the Session column against each course.

6. Press Subscribe button to assign the selected courses with the selected sessions to the learners. To exit from Enroll page, click Back button.

4.9 View Learner Reports

ILearn provides reports to monitor learner‟s progress on the e-learning courses. The reports are available in Reports section. To view all reports go to Report section from main menu. The reports on per learner bases can be viewed from Users Section. To access the learner reports follow below steps:

1. After logging on to iLearn, click 'Users' from top menu. 2. Learner's are managed in organization hierarchy. You will need to select the organization from left hierarchy

tree in which the desired user exists. If you are not sure about learner's organization, you can also search the learner by his name or user name.

3. Once you have located the learner, click the 'View Learner Reports' button in front of him.

Figure 4.8: Assign Course to Learner


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4. You can either check the course and module wise details of learner's performance by clicking on Learner

Grade Book link or view the question wise details of learner's performance by going to the Assessment Details

Report link. 5. For any of these reports, select the desired course/module. 6. Click on Finish button to launch the report.

4.10 Mass Operations Mode

iLearn provides you a mass operations mode to perform actions on multiple learners at the same time. These actions include enable, disable, delete and verify learners. You can use the mass operations mode by following steps:

1. After logging to iLearn, click 'Users' from top menu.

2. Press the button for 'Mass Operations Mode'. 3. You will see that user list will now be displayed with a check box on right side of each learner. There will be a

menu bar displayed on top right side of user list table with options to Enable Selection, Disable Selection and Delete Selection. This menu will contain option for 'Verify Selection' if there is any unverified learner assigned

to you. 4. Select the desired learners by clicking their respective check boxes.

5. Press the desired action to be taken on selected learners from Enable Selection, Disable Selection and Delete Selection menu bar. This will perform the desired action on all the selected learners.

6. For returning to the ordinary mode again, press the 'Back to list mode' button.

Note:

You can select/unselect all learners at a time by clicking the check box at left most column of user list table header.


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5 Course Administration

Access Rights: Super Training Manager A course is a learning object, that can be assigned to learners to access the required E-Learning content. Learners login their accounts and go through the learning material in courses and their progress is tracked. You can upload

files, save URL links, save Surveys and assign modules/assessments to a course.

5.1 Add Course

You can add a course in ILearn by below steps:

1. After logging on to iLearn, go to 'Courses' from top menu.

2. Courses are managed in organization hierarchy. From the hierarchy tree on left side, click the organization under which you want to add the course. Selecting an organization displays a list of all its courses in the right pane. The displayed courses include those existing at the level of selected organization; in addition, it contains courses from all of its sub-tree or child organizations.

3. Click on 'Add Native Course' icon with a plus sign. 4. Fill in fields in the course creation form. The mandatory fields are indicated by a red star in front of the field

name. Below table gives a list of all course properties with their description.

5. Click on 'Save' button to create the course. In order to exit the course creation form at anytime, click on 'Cancel' button.


1 Catalog Courses can be grouped on the basis of catalogs when they are displayed to learners. The 'Catalog' drop down displays a list of available course catalogs in the system. Select a catalog from this drop down to add the course to a specific group. You can add new catalogs or edit the existing categories by clicking on 'Manage Catalogs' link.

2 Organization The course organization is shown as a read only field. This is the organization that you selected, before clicking on the 'Add Native Course' button and shows level at which the course will be created.

3 Code*

Course code is an identifier, which is internally used in iLearn, for referring to the course. When a new course is created, the system creates a folder by name of its code. All files related to a course are managed inside this folder. This is why course code remains constant and cannot be changed after a course is created. The course files are stored on the path LMSSpace/Courses/[COURSECODE]/ inside iLearn's folder structure. It is advised that you do not use any space or special character in the course code field. Characters such as comma, brackets, / and ? are not allowed in course code. The maximum allowed character length for course code is 50.

4 Title* Course title is the name which is used to refer the course throughout iLearn like reports, learner access and grade book etc. You should choose a title that is meaningful and related to the course content. The maximum allowed character length for course title is 100.

5 Description This field contains 1-2 line of text describing the course. Course description is visible on “ My Courses” page of

Figure 5: Courses Main Page


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learner login in the course list table. In addition, description is displayed below course title on modules list page, when a learner launches the course. Description field cannot exceed 2000 characters.

6 Keywords

This field contains 1-2 line of text related to the course. Course Keywords is visible on “My Courses” page of learner login in the course list table. At creation time the manager can specify related keywords for a course. Learners will be able to search the course from the list displayed to them based on these keywords. For example the keywords for a course on Training and Personal Development could be communication skills, active listening, time management etc. Keywords field cannot exceed 1500 characters.

7 Scoring Type

Scoring Type is used to define the scoring criterion when an assessment's score can be submitted more than once by a learner. You can select from the following two scoring types: a. Latest: The latest scoring type means that out of multiple attempts, the score of last/latest attempt of assessments will be saved as final score in the system. b. Highest: The highest type means that if latest attempt score is higher than the score already saved in system, it will be saved as final score. Otherwise, it will be discarded and no score update will be performed. So in this scoring type the highest score will always be saved in the system. Let's consider an example for scoring type set as highest. If first attempt score = 50 and second attempt score = 70. When learner will complete second attempt, score of 50 will be overridden and 70 will be stored in the system as final score. However, if score on second attempt = 40. After completion of second attempt, score of learner will remain as 50 and the score of second attempt will be discarded.

8 Training Provider The 'Training Provider' drop down displays a list of available training providers in the system. You can select a training provider from this drop down for the new course.

9 Self Enrollment

If you check 'Self Enrollment' check box, the learners will be able to enroll themselves to the course. Enabling self enrollment for a course will show three more fields to you. a. Last Enrollment Date: This field describes the last date until which the learners can enroll themselves to this course. After the 'Last Enrollment Date', the learners will no more be able to enroll themselves to the course. b. Allowed Enrollments*: Write down the number of allowed enrollments for this course. The value of this field can only be a positive integer. c. Approval Required: If you check this option, the approval of course 'Self Enrollment' will be granted by the progress manager of the learner.

10 Restrict Enrollment Checking this option, restricts enrollment to the course on budget expiry.

11 Net Price (USD)* Write down the Net Price of course in this field. The value of net price should be in US Dollars.

12 Training Grant (USD) Write down the Training Grant in this field. The value of training grant should be in US Dollars.

13 Cost Per Enrollment (USD)*

The 'Cost Per Enrollment' value determines the cost that will be induced on per enrollment. It is a read-only field, calculated by formula Net Price - Training Grant. The resulted value is in US Dollars.

14 Penalty Per Cancellation (USD)*

Write down the a value in US Dollars for penalty that should be induced on cancellation of a learner from the course.

15 Send Auto-Alerts The send auto-alerts checkbox will impact the notifications sent to learners enrolled in the course. If it is checked then notifications defined at course level will be sent (this will be the default setting). If unchecked, no notification will be sent even if it is defined for the course.

16 Manager Access

You can choose any of the following scoring types based on your requirement: 1. Public: The course of type 'Public' will be visible to all managers. 2. Private: The course of type 'Private' will be accessible only to the manager who created the course. 3. Hierarchy: The course of type 'Hierarchy' will be shown to only those learners who exist in the course's hierarchy. Course hierarchy is selected at time of course creation.

17 Glossary Check the course glossary checkbox if you want to show glossary of course related terminologies to the users. The glossary will be visible to all learners assigned to the course. To learn how to add items to the glossary, go to Glossary section below.

18 Certificate Check the course certificate check box if you want the certificates to be generated for the course.


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19 Forum Check the course forum checkbox if you want to show a discussion forum along with your course. The discussion forum will be visible to all learners assigned to the course.

20 Module Category The modules/assessments in a course can be grouped into categories if we check the 'Module Category' option in course settings.

21 Training Hours The time taken to complete all learning content inside a course is defined as 'Training Hours'. The training hours are displayed below course description on page that opens when a learner launches the course.

Note:

If Course Title and Code fields provided already exist in the system, they are not accepted and a red line displaying the error on top of the page will prompt you. While creating a course profile, the mandatory fields are marked by a star at their end (For Example: Course Title*, Course Code*).

5.2 Modify Course Properties

You can edit properties of a course by following steps.

1. After logging on to iLearn, click 'Courses' from top menu. 2. The 'Courses' page will display a list of all available courses in form of a table. Each row displays data for a

seperate course, with information like course title, type and creation date. Find your desired course from this list. You can also search a course, based on its title or keywords. Simply type course title or keywords in

corresponding fields on top of the page and click on 'Search' button. In order to clear a search criterion, press 'Clear' button.

3. After you have located the course, click on 'Manage Course' icon against it. 4. Go to 'General Settings' section. 5. Modify the desired course properties on this form and click 'Save' button. You can click on Cancel button in

order to exit from the course general properties form at any time.

Note:

You can not edit the 'Define Structure' settings of a course once it is assigned to any learner. If you need to edit the

Define Structure settings of a course that is assigned to a learner, first un-assign course from the learner. You will be

allowed to edit the Define Structure settings of a course only if it is not assigned to any learner. Note that un-

assigning a course means that you will loose all tracking data associated with the learner. So it is advised that you

assign a course to learners only when it is final and ready to launch. You can simply preview a course from your own

login in order to test it.

5.3 Manage Sessions

Learners are enrolled to courses using sessions. You can define the start date and expiry date for a course with the

help of its sessions. The course will not be available to a learner before the start date and after the end date specified

in session using which the course is assigned to him/her. So sessions help to define duration of the course. Moreover;

sessions help to send notifications to only a group of learners assigned to the course. When a course is added, a

default session is automatically created for it. This default session has no start and expiry date.

The 'Default' session is created at time of course creation. To edit a session, follow below steps:

1. Log on to iLearn and click 'Courses' from top menu. 2. This page displays all the available courses in form of a table. Each row displays data for a course, with

information on course title, type, status and creation date. You can also search a course, based on its title or keywords. Simply type course title or keywords in corresponding fields on top of the page and press 'Search' button. In order to clear a search criterion, press 'Clear' button.

3. Click on the 'Manage Course' button for the course.

4. Go to Sessions section.


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5. The sessions page displays a list of sessions available for a course. To edit a session, click the Edit icon in

front of required session.

6. You can change the Title, Start Date, and End Date of a session. Please note that these changes will be applied only to those employees who are assigned to the course using this session.

7. Click 'Save' button after you have completed the changes.

To Add a new session, follow below steps:

1. Go to Sessions section of the required course. 2. Click the 'Add Session' button at top. 3. Write down the Title and Code of the new session. Please note that the code of session should always be

unique. These are the mandatory fields of session. 4. Select the Start and End Date of the session from the available calendars. The learners enrolled to the course

using this session will only be able to access the course during this time period. 5. You can also define the duration of session in terms of number of days for which the session should remain

active. This can be done by writing a positive integer value in 'Period' field.

6. Select the 'Default' checkbox if you want to make this session as default session of the course. 7. Click 'Save' button.

To delete a session, apply below steps:

1. Go to Sessions section of the required course. 2. Search the session that you want to delete. 3. Click Delete Session button next to the required session.

4. Click on 'OK' button on the confirmation box. A message saying 'Session deleted successfully.' will be displayed.

5. Please note that the Default session cannot be deleted. To delete the Default session you have to first choose another session as default.

Sessions help to send notifications to only a group of learners assigned to the course. This helps to avoid sending a

reminder email to all users assigned to a course. Follow below steps to link a Notification to Session:

1. Go to session section of the required course. 2. Search the required session. 3. Click 'Link Notification' icon next to the required session. 4. Check the checkbox against the notification, which you want to link to the session and click on 'Link' button.

When you send email notifications for the course by clicking the 'Send Email' button with notifications, the learners of only this session will be sent an email.

5.4 Define Structure

iLearn allows you to define structure for your course. A course can contain uploaded files, URLs, assessments or

surveys. You can arrange all these components in a layout with following steps:

1. After logging on to iLearn, click 'Courses' from top menu.

2. Locate your desired course from this list. You can also search a course, based on its title, keyword or catalog. In order to clear a search criterion, click on 'Clear' button.

3. Click on the 'Manage Course' icon for the desired course. 4. Go to 'Define Structure' section. 5. You can assign following type of content to a course:

Upload File: Select ' Upload File' radio button at bottom of the page. Click on 'Browse' button and locate your file. In

case of zip files, you can select the check box for 'Extract contents of zip file' to upload a zip file and also unzip its

contents on the server. To download a file, you have to click on 'Download' button against the file entry in 'Define

Structure' table.


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Save URL: If you need users to view any web page when they click on module title, you can define its URL with the

course. To do so select the 'Save URL' option at bottom of the page. Specify your URL text in the text box that appears

and click on 'Save' button.

Save Assessment: If you want to link an assessment to the course, select the 'Save Assessment' radio button. All

assessments in the application will be listed in a drop down menu. Select desired assessment from the dropdown list

that appears and click on 'Save' button.

Save Survey: If you want to link a survey to the course, select the 'Save Survey' radio button. All surveys in the

application will be listed in a drop down menu. Select the survey from the drop down list that appears and click on

'Save' button.

6. As you upload a file or assign a module, its information appears in the file table on define structure page. Note that only files on root of a course folder will be visible in the files table. If you select the extract option (for zip files only), the files inside sub-folders will not be displayed on interface. But these files will be present in the folder for the course. If you need to define path for accessing any file inside a course's sub-folder, you will need to define a relative path using save URL as following:

LMSSpace/Courses/[COURSECODE]/[YOURFOLDERNAME]/[YOURFILENAME]

7. The first two sections (Lmsspace/Courses/) of this link will remain constant for all links. Below table shows description for three variables that will be required to declare this relative path.

8. Once you have uploaded all components for the course, they appear in a table where each row defines properties for a file. Below table lists all these properties and their description. You can define its course structure and its module launch files through this table.


1 Coursecode This is course code, declared when a course is created. You can find this displayed on top of “Define Structure” page. Simple copy this code and place in the relative path.

2 Foldername This is your module folder name. You can use your offline course files to get the module‟s folder name.

3 Filename It is the launch file name inside module folder. Simply mention the file name with extension in this variable.

9. Below table lists all properties that you can configure and their description for files or modules assigned to a

course. You can define course structure and module launch files through this table. 10. Click the ' Save' button to update your course structure in the system. 11. Click the Back button to return to the 'Manage Course' page.


1 File Name This is name of the uploaded file. For any physically uploaded file it is the name of the actual file uploaded. In case of assessments, this name is always displayed as launchassessment.asp, which is used internally by iLearn.

2 Title

The text filled in this box appears as name of the link displayed to launch the module, assessment or survey. This is usually defined as module name. In case of assessments this field is automatically set as the title of assessment that you want to link to the course. The title for an assessment cannot be updated in 'Define Structure' link. You will need to edit the assessment properties in order to change its title.

3 Subscribe

A course can contain many files, assessments or surveys. Some of these files are only for reference and others need to be launched as modules/assessments with in the course. Check subscribe field in front of a file if you need to launch it from course layout. This is used to differentiate between launch able files and other files which are to be directly launched from course main page. Once subscribe option is checked for a file, only then can you define its title, order, disable tracking, master score, width and height.

3 Disable Tracking This option will not be shown for assessments as tracking is a trivial . Check 'Disable Tracking' check box in front of a file if you do not want the system to track user progress on this module. If this option is checked for any file, then user status, time spent and score values for it will not be tracked by the


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system. The module will not appear in any report including the grade book.

4 Pre-Assessment This option will only be displayed for assessments that are linked to the course. Check 'Pre-Assessment' check box in front of the assessment that you want to be displayed in the 'Pre-Assessment' catalog.

5 Order This field can only accept positive numbers. It is useful to specify when there is more than one module for a course. The multiple modules are displayed in vertical order, starting from the file with lowest order visible on top and the file with highest order displayed on the bottom.

6 Width Specify the module window width in this field. For uploaded files and URLs default width is 800 and for assessment/survey it is defined in its template.

7 Height Specify the module window height in this field. For uploaded files and URLs default height is 600 and for assessment/survey it is defined in its template.

5.5 Assign Course to Learners

In order to enroll a learner to a course, follow below steps:

12. Login ILearn and click Courses from top menu. 13. This page will display all available courses in form of a table. You can search a course, based on its title or

keywords. 14. Press Manage Course button for the course. 15. Go to Enroll Users section. 16. This will open a page with a list of learners. 17. There is a Session filter on the top. The session will define course start and end date for a learner. The course

sessions are managed by the Managers. The „None‟ value in sessions' filter displays learners that are not yet enrolled to a course. In order to enroll learners, select „None‟ from this drop down filter.

18. Select the check boxes corresponding to learners whom you want to enroll to the course. You can select user hierarchy from left organization tree to filter learners.

19. Select the desired session from drop down menu. 20. Press the Subscribe button.

Note:

There is a check box on left side of the user enrollment table. Selecting this check box selects all learners existing on

the displayed page. When you select this check box, choose the session and press Subscribe button, course is

assigned to all learners displayed on the page. Unselecting this check box and pressing the Unsubscribe button un-

assigns all users from the course. The following screen shot shows the „Enroll users‟ screen.

Figure 5.4: Assign Course to Learners


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5.6 Define Course Structure ILearn course features include facility to upload course files into the system, specify course URL and customization of course main page. Following steps can upload course files:

You can upload files or assign assessments to a course by following steps on define structure page:

1. After logging to ILearn, click Courses from top menu. 2. Locate your desired course from the list. You can also search a course, based on its title or keywords.

3. Press Manage Course button for the desired course. 4. Go to 'Define Structure' Section. 5. You can assign following type of content to a course:

a) Upload File: Select the Upload File check box at bottom of the page. Press 'Browse' button and locate your file. In case of zip files, you may select the check box for 'Extract contents of zip file' to upload a zip file and also unzip its contents on the server. To download a file, press its download button.

b) Save URL: If you need users to view any internet website, you can define its hyperlink with the course. To do

so select the Save URL option from bottom of the page. Specify your URL text and press Save button. c) Save Assessment: If you want to link an assessment to the course, select the 'Save Assessment' radio

button. All assessments in the application will be listed in the drop down menu. Select desired assessment from the dropdown list and press the Save button.

d) Save Survey: If you want to link a survey to the course, enable the survey radio button. All surveys in the application will be listed in the drop down below. Select the survey from the dropdown list below and press the

'Save' button. 6. As you upload a file or assign a module, its information appears in the file table on define structure page. Note

that only files on root of a course folder will be visible in the files table. If you select the extract option (for zip files only), the files inside sub-folders will not be displayed on interface. But these files will be present in the folder for the course. If you need to define path for accessing any file inside a course's sub-folder, you will need to define a relative path using save URL as following:

lmsspace/courses/[coursecode]/[foldername]/[filename]

The first two sections (lmsspace/courses/) of this link will remain constant for all links. Below table mentions description for

three variables that will be required to declare this relative path.


1 Coursecode This is course code, declared when a course is created. You can find this displayed on top of Define Structure page. Simply copy this code and place in the relative path.

2 Foldername This is your module folder name which contains the launch file.

3 Filename It is the launch file name inside module folder. Simply mention the complete file name with extension in this variable.

7. Below table lists all properties that you can configure and their description for files or modules assigned to a course. You can define course structure and module launch files through this table.

8. Press Save button to update your defined course structure in the system.

9. Click the Back button to return to the Manage Courses page.


1 File Name This is name of the uploaded file. For any physically uploaded file it is the name of the actual file uploaded. In case of assessments, this name is always displayed as launchassessment.asp, which is used internally by ILearn.

2 Title

The text filled in this box appears as name of the link displayed to launch the module. This is usually defined as module name. In case of assessments this name is automatically updated by the title defined upon their creation. The assessment title can't be edited here in define structure. You will need to edit the assessment in order to change their title.


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3 Subscribe

A course can contain multiple files, and assessments. Some are only files for reference and others need to be launched as modules. Check subscribe field in front of a file if you need to launch it from course layout as a module. Once this option is checked for a file, only then can you define its title, order, disable tracking, width and height.

4 Disable Tracking Check disable tracking field in front of a file if you do not want the system to track user progress on this module. If this option is checked for any file, then user status, time spent and score values for it will not be tracked by the system. The module will not appear in any report including the grade book.

5 Order This field can only accept positive numbers. It is useful to specify when there is more than one module for a course. The multiple modules are displayed in vertical order, starting from the file with lowest order visible on top and the file with highest order displayed on the bottom.

6 Width Specify the module launch window width in this field. The default width for the pop up launch window is 800. The default width of an assessment is defined in its template.

7 Height This is the height of pop window that is launched once a module is clicked. For uploaded files and hyperlinks default height is 600.

5.7 Search Course iLearn provides feature to search a course based on its course title or keywords. Search requires the following steps: 1. Go to the main page for courses.

2. A search bar will be shown just above the courses list. 3. You can search courses by their title, keywords or catalog by following ways.

Title: Fill in the field for course title with complete or part of a course title and click on 'Search' button. Keywords: Fill in the field for keywords with required keywords and click on 'Search' button. Catalog: This drop down shows a list of available course catalogs in the system. Select the required 'Catalog'

and click on 'Search' button to see all courses, which fall in this catalog.

4. If the search criterion matches with any course in the system, it will be displayed on the page. If no such record is found, the page remains empty with 'Results 0' displayed.

5. Go to the main page for courses.

6. A search bar will be shown just above the „Search‟ button. 7. Fill in the fields for course title or keyword with the complete or part of a course title or search on the basis of the

keywords. Press Search button. 8. If the search criterion matches with any course in the system, it will be displayed on the page. If no such record is

found, the page remains empty with „0 records‟ displayed.

5.8 Define Pre-requisites iLearn provides you the facility to impose mandatory modules before a module. A module may have one or more pre-

requisite. In other words you can impose an order in which the course modules should be completed by a learner. The

Figure: Define Course Structure


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learner will not have access to a module in a course unless he/she has completed its pre-requisite modules. To define

pre-requisites in a course follow below steps.

1. After logging on to iLearn, click 'Courses' from top menu. 2. Search your desired course from the course list.

3. Click on 'Manage Course' button for the desired course. 4. Go to 'Prerequisites' section. All modules subscribed to a course will be displayed in the 'Module' drop down list. 5. Select a module from the 'Module' drop down for which you want to specify prerequisites. The module drop down

lists all modules of a course. 6. Rest of the modules, other than the one that you selected in 'Module' dropdown will be listed in the 'Module

Prerequisites' list. Select one or more modules from the 'Module Prerequisites' list. Hold down the 'Ctrl' key for multiple selections.

7. Click on 'Save Prerequisites' button, to set the prerequisites on the selected module. The learner will not be able to access the module you mentioned in the 'Module' drop down, unless he/she completes all the modules you select as prerequisite.

8. To define prerequisite for another module select the next module from the 'Module' drop down and repeat the process.

5.9 Training Records Training Records link is used to update the status of offline modules in courses for the learners. Once a learner has completed all the offline components of a training, you can update his status to complete by below steps.

1. Log on to the system. 2. Go to 'Courses' from top menu.

3. Press the 'Manage Course' button in front of the course. 4. Click on the 'Training Records' link. The 'Training Records' section is used to update offline module information like

status and score by the manager. 5. Select the desired user from the drop down menu. 6. Click on the 'Edit' button against the learner 7. Update the status of course for this learner as per your requirements. 8. You may also update attendance and score, if required.

9. Click on 'Save' button to save the changes.

Figure: Set Pre-Requisites


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5.10 Course Glossary For better understanding of a course, iLearn allows you to create a glossary for the course. Glossary of a course is used to define different terminologies related to the course. You can add items to the glossary only if you have enabled the course 'Glossary' feature while creating the course. You can enable the glossary option by going to 'General Settings' of required course and selecting the course 'Glossary' check box.

Add Course Glossary Term

To add an item to your course 'Glossary', follow below steps.

1. Log on to iLearn and click 'Courses' from top menu.

2. This page will display all available courses in form of a table with each row displaying information about a course. You can also search a course, based on its title or keywords. Simply type course title or keywords in corresponding fields on top of the page and click on 'Search' button. In order to clear a search criterion, click 'Clear' button.

3. Click on the 'Manage Course' button against the desired course.

4. Go to ' Glossary' section. 5. Click 'Add Glossary Term' button on top right corner of the page. 6. Fill in the fields in 'Add/Edit Glossary Term' page. The mandatory fields are indicated by a red star. Below table

gives a list of all glossary properties with their description. 7. Click on 'Save' button to create the category. In order to exit the category creation form at anytime, you can click

'Cancel' button.


1 Title* 'Title' is the glossary term that you want to add. The maximum allowed character length for title is 100.

2 Definition* This field contains text describing the meaning of glossary item. Definition field shouldn't exceed 2000 characters.

3 Keywords

This field contains 1-2 line of text related to the glossary term. Users will be able to search a term based on these keywords. For example the keywords for a course on 'Training and Personal Development' can be communication skills, active listening, time management etc. Keywords field should not exceed 500 characters.

4 Categories

Select the category to which you want to assign the new item. If you assign the item to a Global category, it will be visible in all the courses. If item is assigned to a category local to the course, the item will only be visible in this specific course. You can also assign an item to more than one category by holding Ctrl key on your keyboard and then click on desired categories.

Edit Course Glossary Term

To edit already existing item in course glossary, follow below steps.

1. Login iLearn and go to 'Courses' from top menu. 2. Click on the 'Manage Course' button for the desired course. 3. Go to 'Glossary' section. This page displays a list of already existing glossary terms. Search the term that you

want to edit.

4. After you find the required glossary term, click 'Edit Glossary Term' button against the term. 5. On page 'Add/Edit Glossary Term', update the content as per your requirements.

6. Click 'Save' button to save the updates. In order to exit category editing form at anytime, click 'Cancel' button.

Delete Course Glossary Term

To delete a term in course glossary, follow below steps.

1. Login iLearn and go to 'Courses' from top menu. 2. Click on the 'Manage Course' button for the desired course.


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3. Go to course 'Glossary' section. This page displays a list of already existing glossary terms. Search the term that

you want to delete.

4. After you find the required glossary term, click 'Delete Glossary Term' button against the term.

5. Click 'OK' button on the confirmation box to delete the glossary term. Click 'Cancel' button if you do not want to delete the term.

5.11 Course Glossary Categories For better understanding of a course, iLearn allows you to manage glossary with the course. Note a glossary is enabled with a course at time of its creation. You can enable the glossary option by going to 'General Settings' of required course and selecting the check box against 'Glossary'. The 'Glossary' items of a course are managed in different categories that you can select while adding an item. The glossary categories can be either global or local. A 'Global' category can be used to define glossary items in all available courses while a 'Local' category is course specific and can define glossary items of only the course for which

it is created.

Add Glossary Category

To add 'Glossary Categories' to your course, follow below steps.


2. This page will display all available courses in form of a table with each row displaying information about a course. You can also search a course, based on its title or keywords. Simply type course title or keywords in

corresponding fields on top of the page and click 'Search' button. In order to clear a search criterion, click 'Clear' button.

3. Click on the 'Manage Course' button for the desired course. 4. Go to 'Glossary Categories' section. This page displays a list of already existing glossary categories. 5. Click 'Add Glossary Category' button on top right corner of the page. 6. A form will be displayed at top of the page for entering specifications of new category. Enter the new category title

in provided text box. Select 'Global' check-box if you want to add a category that should be visible for all the

courses (Global Category).

7. Click 'Save' button to create the category. In order to exit the category creation form at anytime, you can press 'Cancel'.

Edit Glossary Category

To edit an already existing 'Glossary Category', follow below steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on the 'Manage Course' button for the desired course. 3. Go to 'Glossary Categories' section. This page displays a list of already existing glossary categories. 4. Click 'Edit Glossary Category' icon against the required category.

5. A form will be displayed at top of the page for editing the category. Update its properties according to your requirements.

6. Click on 'Save' button to save the changes done to category. In order to exit the category editing form at anytime,

you can click 'Cancel' button.

Delete Course Glossary Term

Follow below steps to delete a glossary category.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on the 'Manage Course' button for the desired course. 3. Go to 'Glossary Categories' section. This page displays a list of already existing glossary categories. 4. Click 'Delete Glossary Category' icon against the required category.

5. Click on 'OK' button of the confirmation box. Click 'Cancel' button if you do not want to delete the category.


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5.12 Course Forum

Forums provide a platform to learners to share ideas, opinions and information. You can add and manage different

discussion topics called 'Post' on the forum. You can enable the forum option by going to 'General Settings' of required

course and selecting the checkbox against 'Forum'.

Add New Post

You can create a new thread in global discussion forum by below steps.

1. After logging onto iLearn, click „Course‟ from top menu. 2. Click on the 'Manage Course' button for the desired course. 3. Go to 'Forum' section. This page displays a list of already existing forums. 4. Click „Add New Post‟ button on top right corner of the Forum window.

5. Fill in fields in the „Add/Edit Post‟ window. The mandatory fields are indicated by a red star at the end. Below table gives a list of all Post properties with their description.

6. Click Save button to create the new post. In order to exit the „Add/Edit Post ‟ window at anytime, you can press Cancel.


1 Title* Title is subject of the thread that you are creating.

2 Description* This field contains 1-2 line of text describing the thread. Description field shouldn't exceed 2000 characters.

3 Category Select 'Category' from the drop-down list in which the new thread should fall.

Edit Post

To edit a post that you created follow below steps.

1. After logging to iLearn, click „Course‟ from top menu. 2. Press the 'Manage Course' button for the desired course. 3. Go to 'Forum' section. This page displays a list of already existing Posts. 4. Click title of the post, which you want to edit. 5. Click on „Edit Post‟ icon on top right corner of this page.

6. Edit the fields that you want to update. Press Save button to save the changes that you made in your post. To exit without updating you can press Cancel at any time.

Delete Post

To delete a post that you created follow below steps.

1. After logging to iLearn, click „Course‟ from top menu.

2. Press the 'Manage Course' button for the desired course.

3. Go to 'Forum' section. This page displays a list of already existing Posts. 4. Click title of the post which you want to delete. 5. Click on „Delete Post‟ icon on top right corner of this page.

6. Click „OK‟ button on the confirmation dialogue box if you want to delete the thread. Press „Cancel‟ button on the confirmation dialogue box if you do not want to delete the post.

Reply to Post


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You can send a reply/comment to any post in Course Discussion Forum. To submit your comments to a post, follow below steps.

1. After logging to iLearn, click „Course‟ from top menu. 2. Press the 'Manage Course' button for the desired course.

3. Go to 'Forum' section. This page displays a list of already existing Posts. 4. Click title of the post for which you want to submit a comment. 5. The „Comments‟ page will show all the replies/comments that users have submitted in reply to the post. Click on

„Reply‟ button at bottom right corner of the page. 6. Write down your comments to the post.

7. Click „Submit‟ button to submit your comments.

Note:

You can only edit/delete a post if it is created by you. You cannot edit or delete a post that another user created.

Also, all the replies associated with a post will also be deleted from the system once the post is deleted.

5.13 Course Certificates

Learners might be awarded certificates on completion of the e-learning training. iLearn provides a feature to create

and generate certificates. You can customize the certificate text. You can enable the certificate option by going to

'General Settings' of required course and selecting the checkbox against 'Certificate'.

Create Certificate

Certificate link is available in the 'Manage Course' section of the course if the certificate option is enabled under course

properties. One certificate is can be created with each course with some default text. The text can be edited as

required. To change the text to be displayed on the certificate follow the below steps.

1. After logging on to iLearn, click 'Courses' from top menu. 2. Locate your desired course from the list. You can also search a course, based on its title or keywords. Simply type

course title or keywords in corresponding fields on top of the page and press Search button. In order to clear a search criterion, press 'Clear' button.

3. Press 'Manage Course' button in front of the desired course. 4. Go to 'Certificate' section. 5. A certificate is virtually divided into four sections based on the text that is to be displayed on the certificate.

Update the text that you want to display in each section. Below table describes each text section.


1 Award Text (Max Chars: 500)

This text will be displayed before the learner name. e.g. 'This Certificate is awarded to'.

2 Recognition Text (Max Chars: 500)

This text will be displayed before the course name for which the certificate is issued. e.g. 'In recognition of having successfully completed'.

3 Thanks Text (Max Chars: 500)

This text will be displayed after the course name, as thank you words. e.g. 'Thank you for your participation'. Some extra words related to the course may also be specified here.

4 Signature Text (Max Chars: 500)

This text is displayed in the right lower corner of the certificate. e.g. '<Company Name> E-learning'.

Generate and Print Certificates


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You can print certificates for learners who have completed a specific course or assessment. Moreover, you can

generate certificates for only those learners who have completed the course/assessment within a specific time period.

To generate certificates follow steps below. Press the desired course title. You will be displayed a page with course

structure and modules. To view any module, click on its link.

1. After logging on to iLearn, click 'Certificates' from top menu. 2. Specify the course/assessment completion time period, in the „From‟ and „To‟ fields. Click on the button in front of

these fields to open calendar. Leave the fields empty if you want to generate certificate for all learners who have completed the course/assessment till present.

3. A certificate may be attached to a course or an assessment. Select course or assessment in the Certification Type drop down menu.

4. Click 'Next' button. Based on your certification type selection, you will be taken to the certificates page. 5. Select 'Course' from the drop down list. 6. In case of assessments, you will also need to select desired assessment from the drop down menu. 7. A list of learners who have completed the course in the specified duration will be displayed. Select learners by

enabling the check boxes corresponding to learner's User ID. You can select all learners by pressing the check box

in the user list column header. Similarly un-checking this box will remove selection for all learners. 8. You have two options to print the certificate, one is to print on a blank paper and the other is to print on an

already printed paper. In order to print, you click the desired button from top right corner of learner list.

9. A pop-up window will display generated certificates in PDF format. You can use PDF tool bar to print, save, and search a any text on generated certificates.

5.14 Preview Course

Before launching course to learners, it is advised that you view it once to confirm its configuration. You can view the

course by 'Preview' function. In order to preview a course, follow below steps.

1. After logging onto iLearn, click 'Courses' from top menu. 2. Courses home page lists all available courses in form of a table with information about each course displayed in a

row. You can also search the desired course, based on its title and keywords.

3. Press the desired course title. You will be displayed a page with course structure and modules. To view any module, click on its link.

Note:

The preview function can‟t show features related to tracking like book marking, status, score tracking, pre-

requisites. In order to preview such functions, you can assign the course to your learner account and then test its

configuration.

5.15 Manage Notifications

You can send email alerts to learners based on certain criterion with the notification feature. A default notification is

automatically created at time of course creation. To add a notification, follow below steps.


2. This page will display all available courses in form of a table. You can search a course, based on its title or keywords.

3. Press Manage Course button for the desired course. 4. Go to notifications section. This will display the notifications home page. Click 'Add button' from the top. In case

you want to edit or delete a notification, you can press the corresponding buttons on this page. 5. The notification properties that you can set are defined in the table below.

6. When the notification properties are configured, click the 'Save' button.


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1 Culture Select the language in which you want to create a notification from 'Culture' drop down.

2 Title* Enter title for the notification. Please note that this is NOT the subject of the email. It is just a name which will be used to access the notification inside iLearn.

3 Sender Email* Mention email address of the sender from whom emails are to be sent.

4 BCC If you want all emails sent based on this notification to be blind copied to an address, enter the BCC email address in this field. This is an optional field and you can let it remain empty if it is not required.

5 Subject This field defines the actual subject of email.

6 Message*

Message shows the text content of email that a user will receive. You can see a list of tags enclosed in square brackets below message text box. These tags can be used in notifications to bring dynamic values from system database for each user. In order to send user access details you will need to send his User ID and password. These are included by the tags as [User ID] and [PASSWORD]. Note that the maximum character length of message field is 3500.

7 Email Digest

Emails can be triggered on an event and also they can be timed. Email digest works in combination

with the Auto-notify Criteria which is below this field.

1. Daily digest: This type of notification is sent manually by clicking the 'Send Email' button displayed with each notification on the notifications home page or on a preset scheduled time. 2. Event Based: This is an event based notification which is automatically sent to users on a defined event in the system like on course enrollment.

8 Auto-notify Criteria

Auto-notify Criteria can be set in following ways: 1. None: This type of notification is sent manually by clicking the 'Send Email' button displayed with each notification on the notifications home page. 2. Course Enrollment: This is an event based notification which is automatically sent to users when they are assigned to a course. Note that this notification is only sent to users who are assigned to a course from interface. It is NOT sent to users who are assigned a course by import of user excel file. To send email to users assigned by excel import, assign the course by excel sheet, select None on this auto-notify filter and press the Send Email button for the desired Notification to send email. This works when „Event based‟ is selected from the Email digest. 3. After Enrollment: This is a scheduled type (daily digest) of email notification which is sent when specified number of

days after course start date has passed. The course start date is defined in the session to which a learner is assigned. Course status maybe used to filter the status of learners to which the notification will be sent.

4. Before Expiry: This is a scheduled type (daily digest) of email notification which is sent when specified number of days

remaining before course expiry. In this notification, the number of days before course expiry date will be specified. The course expiry date is defined in the session to which a learner is assigned. Course Status maybe used to filter the status of learners to

which the notification will be sent.

9 Course Status

This field can be set when auto-criteria is set to None, 'After Enrollment' or 'Before Expiry'. This field provides a filter based on course status to select users who will be sent the email. For example if you need to send emails to learners who have not finished a course, you need to first send email to users with 'Not Attempted' status and then send email to users with 'Incomplete' status.

Email Notification Types

In summary, there are following three type of emails based on the value set in auto-notify criteria.

7. Sending emails manually on click of a button: This type of email is set with any of the two Email Digest values and 'None' option in auto-notify criteria. These emails will be sent to only those learners who are assigned to the session to which the notification is assigned. To view more details on sessions, see their section in this document.

8. Email Based on an Event: When an auto-notify criterion is set to Course Enrollment, emails are sent based on respective events. These emails are sent on all events and are independent of the session linked to the notification.

9. Email Scheduling: With auto-notify criteria chosen as 'After Enrollment' and 'Before Expiry', the emails are scheduled in the system. See below section on details for email scheduler.

Email Notification Scheduler


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iLearn provides an email scheduler utility to send the scheduled emails. The email scheduler utility automatically runs

at a specific time on daily basis. This time is set by your system administrator. If the auto-notify criterion mentioned

in an email notification matches for any user, he is sent the required email. Consider the following example to

understand the notifications.

1. Date of configuring the notification: 6 October 2009. 2. Email Criterion: Send email after 1 day of course enrollment.

3. Course Start Date: 9 October 2009.

Each day after 6th October when the scheduler utility runs, it checks if any user fulfills the criterion for 'Today = 1 +

Enrollment Day'. We know that the required learner's course has start date as 9th October. So when the scheduler

runs on 10th October, the learner will be sent this notification.

Email Notification Types

Summarizing, there are following three types of emails based on the value set in auto-notify criteria:

1. Sending emails manually on click of a button: This type of email is set with any of the two Email Digest values and 'None' option in auto-notify criteria. These emails will be sent to only those learners who are assigned to the session to which the notification is assigned. To view more details on sessions, see their section in this document.

2. Email based on an event: When an auto-notify criterion is set to Course Enrollment, emails are sent based on

respective events. These emails are sent on all events and are independent of the session linked to the notification.

3. Email Scheduling: With auto-notify criteria chosen as 'After Enrollment' and 'Before Expiry', the emails are scheduled in the

system. See below section on details for email scheduler.

Email Notification Scheduler

ILearn provides an email scheduler utility to send the scheduled emails. The email scheduler utility automatically runs

at a specific time on daily basis. This time is set by your system administrator. If the auto-notify criterion mentioned

in an email notification matches for any user, he is sent the required email. Consider the following example to

understand the notifications:

Date of configuring the notification: 6 October 2009

Email Criterion: Send email after 1 day of course enrollment.

Course Start Date: 9 October 2009

Each day after 6th October when the scheduler utility runs, it checks if any user fulfills the criterion for 'Today = 1 +

Enrollment Day'. We know that the required learner's course has start date as 9th October. So when the scheduler

runs on 10th October, the learner will be sent this notification.

5.16 Custom Approval List

Using 'Custom Approvals List', you can define the approval process of self-enrollment requests. Self Enrollment

Requests are the course enrollment requests of learners for those courses for which 'Self Enrollment' option is checked

in 'General Categories'. The 'Custom Approvals List' will only be available for a course if below conditions are met.

1. 'Self Enrollment' option is checked in the 'General Properties' of a course. 2. 'Approval Required' option is checked in the 'General Properties' of a course.

3. 'Custom Approval' is selected from the 'Course Type' drop down in 'General Properties' of course.


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You can set the 'Custom Approvals List' for learners by below steps.


2. This page will display all available courses in form of a table. You can search a course, based on its title, keywords or catalogs.

3. Click on 'Manage Course' button for the desired course. 4. Go to 'Custom Approvals List' section. 5. Click on 'Import Custom Approvals' icon to download the import sheet for approval hierarchy. 6. Go to 'click here' link on this page to download a sample import file for custom approvals. Save the file on your

hard disk.

7. Fill in the required values in file and save it. A description of the values that needs to be filled in the sample import file is listed in below table.

8. In iLearn, click on the 'Import Custom Approvals' again to import the saved file. 9. In the new dialogue box that opens up, browse the file that you saved on your system by clicking on 'Browse'

button. 10. When the file is imported, click on the 'Validate' button to validate the values that you listed in the file. If there

was any problem in the import file, it will be shown to you on this step.

11. After validation is completed, click on the 'Import' button to import the custom approval list for your learner in the system.

12. All entries that you mentioned in the import file will be saved in the system and displayed in a table on 'Custom Approval List' page.


1 UserID Write down the UserID/UPI of user whose approval list you want to import.

2 Approval1 This is the UserID of TM/PM who will approve the enrollment of user on first level.

3 Approval2 This is the UserID of TM/PM who will approve the enrollment of user on second level.

4 Approval3 This is the UserID of TM/PM who will approve the enrollment of user on third level.

5 Approval4 This is the UserID of TM/PM who will approve the enrollment of user on forth level.

6 Approval5 This is the UserID of TM/PM who will approve the enrollment of user on fifth level.

5.17 Nominate Users

Using 'Nominate Users' option, you can nominate users for a course. When you nominate a user, the approval of

nomination will be sent to a chain of PMs/TMs who were listed in the approval list of learner at the time of user

import. The Nominate Users' will only be available for a course if below conditions are met.

1. 'Self Enrollment' option is checked in the 'General Properties' of a course. 2. 'Approval Required' option is checked in the 'General Properties' of a course.

You can set the 'Custom Approvals List' for learners by below steps.


2. This page will display all the available courses in form of a table. Each row displays data for a course, with information on course title, type and creation date. You can search a course by its title. Simply type course title in the text box on top and press 'Search' button. In order to clear a search criterion, press 'Clear' button.

3. Press the 'Manage Course' button for your desired course. 4. Go to 'Nominate Users ' section. 5. The nominate page has 2 sections i.e. a hierarchy tree on left and learner list on left side. The right side displays a

list of all your learners by default. You can expand/collapse the tree to go to your desired node. If you need to view learners from a specific node, simply click on the node and learners from that node will be displayed in right pane. You can also search learners by using the Search box on top of the window.

6. There is a 'Session' filter on the top. iLearn manages a course start date and end date in form of sessions. You have an option to choose the desired session while nominating a learner to a course. The session will define


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course duration for the learner. The 'None' value in sessions filter, shows learners that are not yet enrolled to a

course. Select 'None' from this drop down filter, in order to nominate desired learners to your course.

7. Enable the check boxes corresponding to learners who you want to nominate to the course. 8. Select a session from the drop down list. 9. Click the 'Nominate' button. 10. Click 'Back' button to go to 'Manage Course' page again.

Once you nominate a learner, the approval request will be sent to the first approval authority of the learner and

the chain will continue unless all the approval authorities approve the nomination. When it is completed, the

learner will be enrolled to the course.

5.18 Subscribe Learners

In order to enable a learner to access course, you need to enroll him/her to that course. Course can be assigned to

multiple learners by the following steps:

1. Log on to iLearn and click 'Courses' from top menu. 2. This page will display all the available courses in form of a table. Each row displays data for a course, with

information on course title, type and creation date. You can search a course by its title. Simply type course title in the text box on top and press 'Search' button. In order to clear a search criterion, press 'Clear' button.

3. Press the 'Manage Course' button for your desired course. 4. Go to 'Enroll Learners' section.

5. The enroll page has 2 sections i.e. a hierarchy tree on left and learner list on left side. The right side displays a list of all your learners by default. You can expand/collapse the tree to go to your desired node. If you need to view learners from a specific node, simply click on the node and learners from that node will be displayed in right pane. You can also search learners by using the Search box on top of the window.

6. There is a Session filter on the top. iLearn manages a course start date and end date in form of sessions. You have an option to choose the desired session while enrolling course to a learner. The session will define course duration for the learner. The 'None' value in sessions filter, shows learners that are not yet enrolled to a course.

Select 'None' from this drop down filter, in order to enroll desired learners to your course.

7. Enable the check boxes corresponding to learners who you want to assign to the course. 8. Select a session from the drop down list. 9. Click the Enroll button. 10. Click 'Back' button to go to 'Manage Course' page again.

Note:

All the learners can be selected or unselected by clicking a single box at the top left corner of table. When you select

this check box, choose the session and click 'Enroll' button, the course is assigned to all learners displayed on the

page or selecting this check box and clicking the 'Unenroll' button un-assigns all users on current page from the

course.

5.19 Unsubscribe Learners

You can remove course requirement a learner's account, if he doesn't need to do the course. This action is known as

unsubscribe course from learner's account. Note that when a course is unsubscribed all its tracking data like status,

time, score etc. for the learner is removed from the system. If you need to keep a record of learner results, you can

save the results in a report before unsubscribing. Course can be unsubscribed from multiple learners by the following

steps:

1. Login iLearn and click 'Courses' from top menu. 2. This page will display all available courses in form of a table. Each row displays data for a course, with information

on course title and type. You can search a course, based on its title. Simply type course title in the text box on top and press 'Search' button. In order to clear a search criterion, press 'Clear' button.


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3. Press the 'Manage Course' button for your desired course.

4. Go to 'Enroll Learners' section.

5. The enroll page has 2 sections i.e. a hierarchy tree on left and learner list on left side. You can expand/collapse the tree to go to your desired node. If you need to view learners from a specific node, simply press the node and learners from that node will be displayed on right side.

6. There is an Assignment filter on the top. iLearn manages a course start date and end date in form of assignments. The assignments for a course are created and managed by the system administrator. You have an option to choose from this assignments list. The None value in assignments filter, displays learners that are not yet subscribed to a course. Select the desired assignment from this drop down filter.

7. Enable the check boxes corresponding to learners whom you want to unsubscribe from the course. 8. Click the Unsubscribe button. 9. Press Back button to go to Manage Course page again.

Note:

All the learners can be selected or unselected by clicking a single checkbox at the top.

5.20 Training Providers

'Training Provider' is the trainer who conducts a course. You can add, edit or delete 'Training Providers' in the system.

These are shown in the drop down list of 'Training Providers' on 'General Settings' page of a course.

Add Training Provider

Training Providers can be added in the system by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Training Providers' button at top right corner of the page. It opens the 'Training Provider List'.

3. In this list, click on the 'Add Training Provider' icon on top right corner of the page.

4. Fill in the fields required for adding a training provider in the system. 5. Click on 'Save' button.

Edit Training Provider

Training Providers can be edited in the system by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Training Providers' button at top right corner of the page. It opens the 'Training Provider List'

which lists all training providers existing in the system. 3. In this list, click on the 'Edit Training Provider' icon against the training provider who you want to edit.

4. Update the required fields. 5. Click on 'Save' button to save the changes that you have made.

Delete Training Provider

Training Providers can be deleted by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Training Providers' button at top right corner of the page. It opens the 'Training Provider List‟,

which lists all training providers existing in the system. 3. In this list, click on the 'Delete Training Provider' icon against the training provider who you want to delete. 4. Click 'OK' button in the confirmation box to delete the training provider from system.


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5.21 Training Providers

'Course Type' defines the enrollment approval strategy when a learner enrolls to a course using 'Self Enrollment'. The

'Course Type' field is used in those courses for which 'Self Enrollment' is allowed and which requires approval from

managers. We can Add, Edit or Delete 'Course Types' as follows.

Add Course Type

'Course Type' can be added in the system by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Course Type' button on top right corner of the page. It opens the 'Course Type' list. 3. In this list, click on the 'Add Course Type' icon on top right corner of the page. 4. Fill in the fields required for adding a new course type in the system. A description of these fields is given in below

table. 5. Click on 'Save' button


1 Title* Write down the title of 'Course Type' in this field.

2 Description You can write a summary or outline of the Course Type in this text box.

3 E-learning Course

If you check this option, you will not be allowed to define offline modules in this course.

4 Approval Type

There are two types of course enrollment approvals in the system. A description of these 'Approval Types' are as follows: Hierarchical: In this type of approvals, the approval authority are the inline managers of learner. Custom: In this type of approvals, the manager himself defines the approval authorities of a user. That is he customize the default approval authorities of learner.

5 Approval Levels

This drop down will only show up if you select 'Hierarchical' from 'Approval Type'. Choose from the drop down options how many approval levels the learner will have to pass through before he/she gets enrolled to a course which has self-enrollment allowed.

6 HR Approval This check box will only be enabled if you select 'Hierarchical' from 'Approval Type'. Check this option if you want HR to approve the course before it gets enrolled to the learner.

Edit Course Type

'Course Type' can be edited by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Course Type' button on top right corner of the page. It opens the 'Course Type' list.

3. In this list, click on the 'Edit Course Type' icon against the required 'Course Type'. 4. Update the fields, which you want to change.

5. Click on 'Save' button.

Delete Course Type

'Course Type' can be deleted from system by following steps.


2. Click on 'Manage Course Type' button on top right corner of the page. It opens the 'Course Type' list. 3. In this list, click on the 'Edit Course Type' icon against the 'Course Type' which you want to delete.


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4. Click 'OK' on the confirmation box. 5. Click on 'Save' button

5.22 Course Catalog

'Course Catalogs' are categories on the basis of which courses can be categorized. Below is a description of how you

can Add, Edit or Delete a course catalog.

Add Course Catalog

'Course Catalog' can be added in the system by following steps.


2. Click on 'Manage Catalog' button on top right corner of the page. It opens the 'Catalog' page which lists all

catalogs present in the system. 3. Above the 'Catalog' list, you can see 'Add/Edit Catalog' form. 4. Write down the title of new catalog that you are going to add.


Edit Course Catalog

'Course Type' can be edited by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Catalog' button on top right corner of the page. It opens the 'Catalog' page which lists all

catalogs present in the system. 3. Search for the required category. 4. Click on the 'Edit' button against this assessment. 5. Above the 'Catalog' list, you can see 'Add/Edit Catalog' form. It is populated with the title of course catalog that

you want to delete.

6. Edit the title of catalog according to your requirements.


Delete Course Catalog

'Course Type' can be deleted from system by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Click on 'Manage Catalog' button on top right corner of the page. It opens the 'Catalog' page. 3. In this list, click on the 'Delete Course Category' icon against the 'Catalog' which you want to delete. 4. Click 'OK' on the confirmation box. 5. Click on 'Save' button

5.23 Module Categories

On basis of 'Module Categories', we can divide the modules into separate groups. For adding 'Module Categories' in a

course, it is necessary that you have enabled the 'Module Categories' option in 'General Settings' of the course. Below

is a description of how you can Add, Edit or Delete a module category.

Add Module Category

'Module Category' can be added in the system by following steps.


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2. Search the course for which you want to define module categories.

3. Click on 'Manage Course' button against the desired course. 4. Go to 'Define Structure' link of the course. 5. Click on 'Module Categories' link given at the top right corner of the page. It opens the 'Module Category' page,

which lists all module categories present in the system. 6. Click on 'Add Module Category' button on top right corner of the page. This button is displayed with a plus sign. 7. On 'Add/Edit Module Category' page, write down the 'Name' of new 'Module Category'. 8. Write down the 'Order' in which this module category should be displayed in the 'Category' list. 9. Click on 'Save' button to add a new module category with the name that you wrote in 'Name' text box.

Edit/Link Module Category

To link a 'Module' with their respective 'Module Category', the course must not be locked and some modules should be subscribed with the course. The name and order in which a 'Module Category' displays in a course and the module to category linkage can be edited by following steps.


2. Search the course whose module categories you want to edit. 3. Click on 'Manage Course' button against the desired course. 4. Go to 'Define Structure' link of the course. 5. Click on 'Module Categories' link given at the top right corner of the page. It opens the 'Module Category' page,

which lists all module categories present in the system.

6. Search the desired 'Module Category' by writing its name in the search box on the top and click 'Search' button. 7. Click on 'Edit Module Category' icon against the required module category. 8. On 'Add/Edit Module Category' page, update the 'Name' or 'Order' fields. 9. You can see a list of modules, which are subscribed to the course on this page. The modules are displayed with

check boxes against them. In 'Choose Modules' field, select the check box against modules which you want to link to the 'Module Category'.

10. Click on 'Save' button to save the changes in system.

Delete Module Category

'Module Category' can be deleted from system by following steps.

1. Log on to iLearn and click 'Courses' from top menu. 2. Search the course whose module categories you want to edit. 3. Click on 'Manage Course' button against the desired course. 4. Go to 'Define Structure' link of the course. 5. Click on 'Module Categories' link given at the top right corner of the page. It opens the 'Module Category' page,

which lists all module categories present in the system. 6. Search the desired 'Module Category' by writing its name in the search box on the top and click 'Search' button.

7. Click on 'Delete Module Category' icon against the required module category. 8. Click 'OK' button on the confirmation box to delete the 'Module Category' permanently from the system.

Note:

The 'Module Category' link can only be accessed when the course is not locked. When learners are assigned to a

course, its 'Define Structure' link is disabled, and you are no more able to change the 'Module Category' section.


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6 Assessment Management

Access rights: Super Training Manager

The ILearn native assessments are used evaluate learner on various topics. The advantage of native assessments over Flash assessments is that they are easier to create and give more detailed reports on question level. Assessment management offers following features:

1. Importing global questions

2. Add Assessment 3. Learning Gaps 4. Edit Assessment 5. Disable Assessment

6. Delete Assessment 7. Linking assessment to the course.

6.1 Import Global Questions iLearn allows you to use a global pool or bank of questions which can be linked to any assessment in the system. After creating an assessment, you can link any global question to it. Follow below steps to add global questions in the system. These global questions are easy to manage as they are assigned to different question banks.

1. Click 'Assessments' from top menu.

2. Press 'Manage Global Questions' button displayed on top right corner of the 'Assessments' page. 3. Click the 'Import Questions' button. This will open the wizard to import question in below two steps. 4. Step 1: Prepare your assessment questions in the standard excel format. To download this format, you can click

the link for 'Click here' on this step. iLearn will only import questions defined in this standard excel format. This excel file has a sheet named 'Help' which has detailed instructions to enter questions data in this file. Once the file

is created, press 'Browse' button to locate this question's excel file on import wizard. After you have selected the file, click 'Upload' button.

5. Step 2: Press the drop down menu to select language for your assessment and press Import button. If you need to add a new language to the system, contact your system administrator.

6. If your assessment format is correct, you will be displayed a message with number of Total Questions, Questions Added and Questions Updated.

7. You can press 'Cancel' button to exit from the Questions Import Wizard at any time.

6.2 Add Assessment You can add an assessment in iLearn by following steps:

1. After logging to iLearn, go to Assessments from top menu.

2. Click the Add Assessment button with a plus sign icon. 3. Fill in the Add/Edit Assessment form. Mandatory fields are highlighted with a red star. Below table gives an

overview of the assessment properties with their description. 4. After you have filled in the form, press Next button to go to the Assessment Builder section. This section helps to

select questions for the assessment and its details are provided in the below section. 5. Press Finish to save and exit from the assessment form and go to manage assessment's page. Press Save button

to save the configuration and stay on the same form. Press 'Cancel' to exit from the assessment form at any time.


1 Organization

This is a read only field which shows hierarchy of the assessment. Assessment will be available to learners under this hierarchy only if the assessment type is set to „hierarchy‟ in Assessment type field below on this form. This organization can be selected from the left organization hierarchy pane on Assessments page before clicking the Add icon.


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2 Languages Select language of the assessment from the drop down. You can mention introduction and completion text for each language of the assessment separately. In order to do this, select language, fill in the text and press Save button on this form.

3 Title* Assessment's title is the name by which an assessment is accessed throughout the system like inside reports, courses, learner grade book etc. The allowed numbers of characters in title field are 50.

4 Description Mention a 1-2 line summary or outline of the assessment in this text box. It may contain information like what the assessment is about and who are the targeted audience. The maximum allowed character length for this text is 2000.

5 Manager Access

You can choose any of the following assessment types based on your requirement: 1. Public: A 'public' assessment will be visible to all managers in the system. 2. Private: An assessment of type 'private' will be accessible to only the manager who created it. 3. Hierarchy Based: The assessment of type 'hierarchy' will be shown to only those learners who exist in the course's hierarchy and managers who exist at a higher level than the assessment‟s organization node. Assessment hierarchy is selected at time of Assessment creation before pressing Add button.

6 Assessment is timed

Checking this option will enable timer for the assessment. Learner will need to finish the assessment in a limited time. If you don't select this feature, learner will have unlimited time to complete the assessment.

8 Timer Type 1. Global timer: The set time will be given to a learner to complete the whole assessment. 2. Question Timer: The time mentioned in the timer Duration field will be applied on each question of the assessment

9 Timer Duration For a timed assessment, you need to specify the timer interval in this text box. The time is specified in seconds. In case of Global Timer, this duration is the time required to complete the whole assessment. For Question Timer, this time interval is the time given to respond to a single question.

10 Random Question Order

Check this option to randomize/shuffle assessment questions. The questions will be displayed in different order for each user.

11 Randomize Options Check this option to randomize/shuffle question options. The question options will be displayed in different order for each user.

12 Shuffle Questions Check this option to randomize/shuffle question pools that are linked with the assessment. The pools will be displayed in random order for each user.

13 Feedback

The question's import excel file has a column where you can add feedback text to be displayed if a question is attempted correctly or wrongly by the learner. To display this text on assessment interface, check this option. Enabling this option will add a Submit button with each question. When Submit button is pressed, the feedback text will be displayed on screen. Learner can move to next question by pressing Next button.

14 Enable Book Marking

If you check this option, it will enable book marking feature for the assessment. By this feature if a learner is interrupted during an assessment he can close the assessment to book mark his location. Next time when he launches the assessment, he will start the assessment from this book marked question. This helps the learner in managing his time.

15 Attempts Allowed* Attempts Allowed is a positive integer value which determines the number of times a learner can take an assessment. If you wish to put no limit on the number of attempts, update this field as -1.

16 Overwrite Multiple Attempts

In case the number of allowed attempts on an assessment are greater than 1, you can either update learner's score with each attempt or keep the results unchanged after first time score is recorded. If you check this option, results will be updated and overwritten (regardless of the score achieved) each time the learner attempts the assessment.

17 Lock assessment on attempts elapsed

Check this box if you don't want learners to view the assessment after they have attempted the assessment for allowed number of times. If this field is selected, learner will be displayed with a text message when his attempts on the assessment expire. You can configure this text in the 'Attempts Expired Text' box on this page.


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18 Certificate Check this option if you want to give an option for print certificates of learners for the assessment.

19 Identify Learning Gaps

Check this option if you would like to configure the learning gaps section with this assessment. The learning gaps section appears with assessment builder after you have linked question. On learning gaps section you will be able to configure passing percentage for question topics and the number of questions to be picked from the learning gaps. These learning gaps are the topics on which learner has failed previously.

20 Status Tracking as Pass/Fail

You have two options to manage assessment's status. When a learner finishes an assessment, the status can either be tracked as passed/failed or simply as completed. The completed status is assigned irrespective of score to any learner who completes the assessment. If you check this option, status will be tracked as 'passed/failed', depending on learner's score and passing criterion for the assessment.

21 Minimum Pass Score

Minimum pass score specifies the score that a learner has to take in order to successfully pass the assessment. If a learner achieves a score lower than this figure his status will be tracked as failed.

22 Exclude failed status from course completion

If we check this option, the course will not be completed for a learner if he/she fails this assessment.

23 Attempts Update Criterion

You can select how an assessment's attempt is counted. If you select 'Attempts updated at start' an attempt will be counted when learner starts the assessment and views the first question. In case you select 'Attempts updated at finish', an assessment attempt will be counted when learner finishes all questions and his score is recorded.

24 Result's Display Template

This option controls the way results are displayed to a learner at end of the assessment. A description of these templates are as follows: None: If you select this option for Result Display Template, no score card will be shown to a learner when he/she completes the assessment. Score Card: If you select 'Score card', learner is displayed with a score card with his correct/incorrect questions pointed out. Score card with correct answers: Selecting option of 'Score card with correct answers' would mean that learner can not only view his score card but also click on any question to view the correct/incorrect answers. This gives a learner a better understanding of the correct answers.

25 Introduction Text

Introduction Text is displayed on assessment's first page. It contains guidelines for taking the assessment. Like what is the passing score? Is the assessment timed? Is book marking enabled? etc. The maximum allowed characters for introduction text are 2000. This number might vary with font size and line breaks in the text.

26 Completion Text Completion text appears on last page of an assessment, when a learner has answered all the questions. The maximum allowed character length for completion text is 2000. This number might vary with font size and line breaks in the text.

27 Attempts Expired Text

This text message is viewed by the learner when his number of allowed attempts on an assessment has expired. If you have set the number of attempts on an assessment to unlimited, you don't require configuring this text. The attempts expired message shouldn't exceed 500 characters. This number might vary with font size and line breaks in the text.

28 Result Pending Text

This text message is viewed by the learner when he/she takes an assessment which has essay type questions which are sent for review to his manager.

29 Start Button Caption*

A button is displayed on the introduction page to start the assessment. Specify here the text to be displayed on that button. For example you can update this text as 'Start' or 'Begin'.


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30 End Button Caption*

A button is displayed when a learner reaches the end of an assessment to submit assessment's score into the system. Specify here the text to be displayed on that button. For example you can keep this text as 'View Score' or 'Submit'.

6.3 Assessment Builder

To add questions to an assessment follow steps below.

1. Select the Question Pool from list displayed on the top. Hold down the Ctrl key for multiple selections. Total number of questions from selected pool will be shown in a read only field at bottom of this section.

2. Click on the Plus icon to add a questions filter. A new row will be added on the page. Under a filter you can define a criterion defining which questions should be picked from a particular topic, difficulty level, Metadata1, Metadata2 and Metadata3. All these five fields are set while importing the global questions.

3. Select the desired values for the five data fields. Mention the number of questions that you want to be picked from this filter in the Displayed Questions filed.

4. Press the Validate button. This will return the questions from your set filter. If the expected questions are greater than the Questions Returned, you will be displayed with an error in red text on the page.

5. After you have selected the questions, check the „User Country Filter‟ and set its percentage. This percentage of questions will be displayed from a learner‟s country. If this option is not checked the global questions which are not linked to any country will be displayed to the learner. Similarly, if questions from

6. Check „User Department Filter‟ to display all questions from a learner‟s department only. The department value for questions is set when they are imported.

7. Click on the Finish button when you are done with the setting questions filter. You will be taken to the „Assessment Manage‟ section. If you had enabled learning gaps section for the assessment, you will view a 'Next' button to configure this section. To view how you can configure learning gaps, check Learning Gaps' section of help.

6.4 Assessment Learning Gaps

On Assessment Builder, you can press 'Next' button to go to learning gaps section. The learning gaps section will

appear in assessment builder only if a manager has checked its corresponding option in the assessment general

settings. From learning gaps interface, a manager can specify number of questions and a threshold value for the weak

areas. The number of questions specified here will appear in addition to number of questions specified in the

assessment builder. These questions will be picked from areas on which learner has scored less than the specified

minimum pass score. However this section may not show the specified number of questions due to the following

reasons.

1. Some of weak area questions may already be selected by question filters and there may be no more questions left for the learning gaps section.

2. The weak areas for a particular user may not contain sufficient number of questions to be returned.

In case a learner doesn‟t have required number of questions for weak areas, there will be no compensation of

questions and learner will be shown fewer questions. So each learner may take different number of questions on an

assessment. In this scenario percentage score and not the total score will be useful.

6.5 Edit Assessment

You can edit an assessment by the following steps:

1. After logging to iLearn, go to Assessments from top menu. This page will display list of all assessments available to you.


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2. Click the Manage Assessment button for the required assessment.

3. Press the General Settings link.

4. Modify the assessment's properties and press Save button to update this information in the system. Note that you will not be able to modify an assessment once it is assigned to a course. Making such changes may confuse the learners and tracking requirements for the assessment. Press Cancel button to return to manage assessments page, without modifying the assessment.

6.6 Disable Assessment

If you disable an assessment, it will not be available for linking to a course. You can disable an assessment by

following steps.

1. After logging to iLearn, click Assessments from top menu. The assessments main page will display a list of existing assessments assigned to you.

2. Search required assessment.

3. Click Disable button against the assessment. 4. The assessment, which is disabled, will appear highlighted with gray color and the Disable button against it will

change to Enable button. A disabled assessment cannot be linked with a course.

6.7 Delete Assessment

You can delete an assessment by the following steps:

1. After logging to iLearn, click 'Assessments' from top menu. The assessments main page will display a list of existing assessments assigned to you.

2. Click Delete button for desired assessment.

3. A confirmation pop-up window will appear. Press Ok to proceed with the deletion.

Note:

You can only delete an assessment if it is not linked to a course. An assessment linked to a course can't be deleted,

as all tracking data is lost upon deletion. If you need to delete an assessment already assigned to a course, first

delete the assessment from the course and then you will be able to delete it

6.8 Linking Assessment to a Course

You can link an assessment to a course by the following steps:

1. Click 'Courses' from top menu. 2. Search the course with which you want to link an assessment. 3. Click the 'Manage Course' button for your desired course.

4. Go to 'Define Structure' link. 5. Select 'Save Assessment' option and press the drop down menu to select the desired assessment. A disabled

assessment will not appear in this drop down list. 6. Press 'Save' button. 7. After the assessment is linked, it will be displayed in the file table. In order to include the assessment module

inside course structure, 'Subscribe' its link and update the order for assessment. 8. When you have completed all changes, click 'Save' button to update values inside the system.

6.9 Preview Assessments

After you have created an assessment and uploaded its questions, you will need to preview it for testing purposes.

You can preview an assessment by following steps:


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1. After logging to iLearn, go to 'Assessments' from top menu.

2. The assessments home page will give you a list of all assessments existing in the system. Click on the desired

assessment and you will be able to view it in a pop up window. 3. The assessment is exactly shown, as it will be visible to the learner. You can browse through your introduction

text, questions and scorecard. Few features such as timer, book marking and attempts locking may not be viewed through your account. These tracking features are only available for learner role.

7 Surveys

Access rights: Super Training Manager

The courses may include surveys for getting feedback from a learner on the course. The following describe setting up an assessment and linking it to the course and other operations that can be performed on assessments.

1. Add Survey

2. Edit Survey 3. Delete Survey 4. Importing Questions 5. Delete Questions 6. Linking Survey to the course 7. Disable Survey 8. Auto-link to Courses

7.1 Add Survey

The courses may include surveys for getting feedback from learners. You can add an survey in iLearn by following

steps:

1. After logging on to iLearn, go to 'Surveys' from top menu.

2. Click the 'Add Survey' button with a plus sign.

3. Fill in the 'Add/Edit Survey' form. Mandatory fields are highlighted with a red star at the end. Below table gives an overview of the survey properties that you can configure with their description.

4. After you have filled in the form, press 'Save' button to create survey with your specified properties. Press Cancel to exit from the survey creation form at any time.

5. If all the specified fields are properly entered, new survey will be added and you will be directed to Manage Survey's page.


1 Organization

This is a read only field which shows hierarchy of the survey. Survey will be available to learners under this hierarchy only if the survey 'Manager Access' field is set to 'Hierarchy Based' (Manager Access field is decribed in this form). This organization can be selected from the left organization hierarchy pane on Surveys page before clicking the Add icon.

2 Languages Select language of the survey from the drop down. You can mention introduction and completion text for each language of the survey separately. In order to do this, select language, fill in the text and click 'Save' button on this form.

3 Title* Survey's title is the name by which an survey is accessed throughout the system like inside reports, courses, learner grade book etc. The allowed number of characters in title field are 50.

4 Description Mention a 1-2 line summary or outline of the survey in this text box. It may contain information like what the survey is about and who are the targeted audience. The maximum allowed character length for this text is 2000.

5 Survey is paged Check the option if you want each question to be displayed on a separate page. If the option is not checked all survey questions will appear on the same page.


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6 Attempts Allowed*

„Attempts Allowed is a positive integer value which determines the number of times a learner can take an survey. If you wish to put no limit on the number of attempts, update this field as -1.

7 Lock survey on attempts elapsed

Check this box if you don't want learners to view the survey after they have attempted the survey for allowed number of times. If this field is selected, learner will be displayed with a text message when his attempts on the survey expire. You can configure this text in the 'Attempts Expired Text' text box on this page.

8 Manager Access

You can choose any of the following survey types based on your requirement: 1. Public: A 'public' survey will be visible to all managers in the system. 2. Private: A survey of type 'private' will be accessible to only the manager who created it. 3. Hierarchy Based: Survey of type 'Hierarchy Based' will be shown to only those learners who exist in the course's hierarchy and managers who exist at a higher level than the survey‟s organization node. Survey hierarchy is selected at time of survey creation before clicking on 'Add' button.

9 Introduction Text

Introduction Text is displayed on survey's first page. It contains guidelines for taking the survey. Like what is the passing score?, Is the survey timed? Is book marking enabled? etc. The maximum allowed characters for introduction text are 2000. This number might vary with font size and line breaks in the text.

10 Completion Text Completion text appears on last page of an survey, when a learner has answered all the questions. This message can guide a learner The maximum allowed character length for completion text is 2000. This number might vary with font size and line breaks in the text.

11 Attempts Expired Text

This text message is viewed by the learner when his number of allowed attempts on an survey have expired. If you have set the number of attempts on an survey to unlimited, you don't require to configure this text. The Attempts Expired message shouldn't exceed 500 characters. This number might vary with font size and line breaks in the text.

12 Start Button Caption

You can specify the caption for Survey Start Button in this text box.

13 End Button Caption

You can specify the caption for Survey End Button in this text box.

7.2 Edit Survey

You can edit a survey by the following steps:

1. After logging on to iLearn, go to 'Surveys' from top menu. This will open a page where you can view a list of all surveys existing in the system.

2. Click the 'Manage Survey' button for the survey, which you want to modify.

3. Go to the 'General Settings' link. 4. Modify the desired properties of the survey and click on the 'Save' button to update this information in the

system. You should avoid modifying a survey once it has been assigned to learners. Making such changes may confuse the learners. Click the 'Cancel' button to return to 'Manage Survey' page, without modifying the survey.

7.3 Delete Survey

You can delete an assessment by the following steps:

1. After logging on to iLearn, click 'Surveys' from top menu. The Surveys main page displays a list of existing surveys in the system.

2. Click on 'Delete' button for the survey which you wish to remove from system.

3. Click 'OK' button on the confirmation box to complete deletion process. 4. When the survey is deleted successfully, a confirmation message is displayed on top of the page.

Note:


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You can only delete a survey if it not linked to a course. A survey linked to a course cannot be deleted, as all

tracking of data is lost upon deletion. You need to un-enroll the survey from the course to delete the survey.

7.4 Import Questions

After creating a survey, you need to import its questions. Follow below steps to import questions inside the survey:

1. Prepare your survey questions in the standard excel format. To can download this format in step 5, given below. 2. After logging on to iLearn, click 'Surveys' from top menu. 3. Click on 'Manage Survey' button for the desired survey. 4. Go to 'Questions' link. 5. Click the 'Import Questions' button. This will open the 'Question Import Wizard' to import question in three steps. 6. Step 1: Prepare your survey questions in the standard excel format. To download this format, you can click the

link 'click here' in 'Question Import Wizard'. iLearn will only import questions defined in this standard excel format. This excel file has a sheet named 'Help' which has detailed instructions to enter questions data in this file. Once the file is created, click on 'Browse' button in 'Question Import Wizard' to locate this Excel file that you saved.

After you have selected the file, click 'Upload' button. 7. Step 2: Once the file is uploaded, click on the 'Validate' button to check for any errors in the file that you are

uploading. 8. Step 3: Click 'Import' button.

9. If your survey format is correct, a message will be shown about confirmation of the upload. The Number of Total Questions, Questions Added and Questions Updated will be shown to you in the 'Question Import Wizard'.

Note:

You can import questions to a survey only when it is not linked to a course. After the survey is linked with a course,

you will not be able to see 'Manage Survey' icon and survey will be locked.

7.5 Delete Questions

You can delete a survey's questions by the following steps:

1. After logging to iLearn, click 'Surveys' from top menu. The Surveys main page will display a list of existing surveys in the system.

2. Click the 'Manage Survey' button against a survey whose questions you want to delete.

3. Go to 'Questions' link. This will display all questions from the selected survey. 4. Click the 'Delete' button in front of the question that you wish to delete. 5. In order to delete all questions, click on 'Delete all Questions' button.

Note:

A survey that is linked to a course or assigned to learners will not be available for editing and deletion of question.

In order to edit or delete questions for such a survey, you will have to unlink and un-enroll it first. Hence, it is

advised to edit your survey before linking or assigning it.

7.6 Linking Survey to Course

You can link survey to a course by the following steps:

1. After logging on to iLearn, click 'Courses' from top menu.

2. If you need to create a new course, click on the 'Add Course' button. 3. Click the 'Manage Course' button for your desired course.


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4. Go to 'Define Structure' link.

5. Select the 'Save Survey' option at bottom of this page

6. From the drop down menu that appears, select the desired survey. 7. Click 'Save' button. 8. After the survey is selected, it will be displayed in the 'Define Structure' table. In order to include the survey

module inside course structure, click on 'Subscribe' link against the survey entry in 'Define Structure' table. 9. Update the order for survey. 10. When you have completed all the changes, click on 'Save' button to save the changes.

7.7 Disable Survey

If you disable a survey, it will not be available for linking to a course. You can disable a survey by following steps.

1. After logging on to iLearn, click 'Surveys' from top menu. The 'Surveys' main page shows the list of existing

surveys. 2. Search required survey.

3. Click 'Disable' button against the survey. 4. The survey which is disabled will be highlighted in gray color and the 'Disable' button against it will change to

'Enable' button. A disabled survey cannot be linked with a course.

7.8 Auto-link to Courses

Auto-linking a survey means that it will be auto-linked with any course that is created in iLearn and you will not have

to link this survey to a newly created survey. You can enable auto-link for a survey by the following steps:

1. After logging to iLearn, click 'Survey' from top menu. 2. Press the Auto-Link button of the survey that you want to be auto-linked. 3. If the survey is not already auto-linked then, it's auto-link feature will be enabled.

You can disable the auto-link feature for a survey by the following steps:

1. After logging to iLearn, click 'Survey' from top menu. 2. Press the Auto-Link button of the survey that you want to disabled. 3. If the survey is not already disabled, it's auto-link feature will be disabled.

Note:

Please make sure before enabling or disabling the auto-link feature of a survey that the auto-link feature for that

survey is not already enabled or disabled. Auto-link status of a survey will be displayed if you move the mouse over

the auto-link button of that survey.


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8 Certificates


Certificates can be generated for those learners who have completed a course or assessment. Using iLearn, you can generate certificates for courses or assessments.

8.1 Grading Essay Type Questions

You can generate certificates for desired users who have completed the course by below steps.

1. Log on to the system. 2. Go to 'Certificates' from the top menu.

3. Select the 'From' and 'To' dates. The certificates will be generated for those learners who have completed the course/assessment in this time duration. You may leave these fields empty if you want to generate certificate for

learners who have completed the course/assessment till present. 4. From the 'Certification Type' drop down, select whether you want to generate the certificate for a course or an

assessment. 5. Press 'Next' button. 6. A table will be displayed showing details of users based upon the 'From' and 'To' field in point 3. Select desired

users from the given table by clicking the check box against them. 7. Click on the 'Print Certificates' icon on top right corner of the window. A new window called 'Print Certificate'

opens. 8. On 'Print Certificate' window, write down text for 'Hijri Date' in relevant column. 9. Select the check box for 'Preview'. 10. Click on 'Print' button. 11. A new PDF file will open. Print it to get a print out of learner's certificate.

9 Grading


In the course assessments there are Essay type questions included which are not automatically marked by the system. For such questions, managers are facilitated with 'Grading' feature to score each essay type question.

9.1 Grading Essay Type Questions

In order to grade essay type questions follow below steps.

1. Log on to iLearn. 2. Go to „Grading‟ from the top menu. List of users who have responded to the essay type questions with details of

Course, Assessment, Question and Last Attempt Date appears on screen. 3. To grade a question for a learner, click on the 'Tick' sign in front of the user question record. This will open 'Grade

Card' beneath the record showing learner‟s answer to the question. 4. Mark a question, by filling in score in the 'Marks Obtained' field. 5. You may also provide your comments on the response if required. The maximum limit of 'Comments' field is 1500

characters. 6. Click on 'Save' button to rate the question.


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10 Progress Reports

Access Rights: Super Training Manager You can run various reports to monitor E-Learning progress of Learners. You can visit home page for reports by clicking Reports from the top menu. This page will display all reports present in the system. Reports can be exported

to excel format or you can generate printer friendly version for printing purposes.

Note:

ILearn provides feature to organize learners in organization hierarchy with different levels like Area, Region, Country and departments. Reports are assigned on basis of your hierarchy level. For example, if you are created on country

level, you will not be able to view reports for Region and Continent summary. In addition, you have rights to view the data for learners that are located at and below your hierarchy level.

10.1 Types of Reports ILearn provides different reports to help you monitor learner progress on different E-Learning courses. You can visit the report's home page by clicking Reports from the top menu. Below table gives you an account of all the available

reports:

Title Description

1 Organization Wise Summary

This report shows the average score of learners in modules.

2 Learner Enrollment Details This report provides the enrollment details of learners for a particular course.

3 Learner Course Summary This report provides a course wise summary of learner performance.

4 Learner Course Details This report provides course wise details of learner performance.

5 Learner Module Summary This report provides a course and module wise summary of learner performance.

6 Learner Module Details This report provides course and module wise details of learner performance.

7 Learner Module Performance

This report provides course wise details of learner performance.

8 Learner Module Attempt Details

This report provides course and module attempt wise details of learner performance.


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9 Quiz Detailed Report This report provides question wise details of your performance.

10 Assessment Benchmarking This report shows the percentage score of learners in assessments.

11 Learner Training Hours This report provides details of learner training hours.

12 Learner Performance Summary

This report provides an overall summary of learner performance across all courses and modules taken.

13 Learner Progress Summary This report provides course wise details of learner progress.

14 Assessment Scores This report provides country wise details of learner performance.

15 Assessment Questions Summary

This report summarizes score for each question of an assessment on country level.

16 Survey Details This report shows the detailed results of the survey for users falling under a particular organization hierarchy.

17 Question Category Summary Report

This report provides the questions topic wise summary.

18 Survey Summary This report shows the summarized results for the matrix type questions of the survey for all users who have taken it.

19 Incorrect Questions Summary

This report provides a summary of the questions attempted in a quiz by all learners.

20 User System Specifications This report provides the system specifications of users who have accessed iLearn.

21 User Access Log This report provides a log of the users accessing iLearn.

10.2 Run Reports

To run a report in iLearn, follow below steps:

1. Go to the home page of reports by clicking 'Reports' from top menu. 2. Click the desired report format (HTML or ActiveX) icon against the report name. You can find field columns and

description for all available reports, in the 'Types of Reports' section. 3. Depending on the report type, you may be able to select course, module, archive and organization hierarchy

through the criteria builder. 4. After the report is generated, it will be displayed in selected (HTML or ActiveX) format on the screen.


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Note:

iLearn provides feature to organize learners in organization hierarchy, with different levels like Area, Region, Country

and departments. Reports are assigned to you based on your hierarchy level. For example, if you are created on

country level, you will not be able to view reports for Region and Continent summary. In addition, you have rights to

view the data for learners that are located at and below your hierarchy level only.

10.3 Criteria Builder

iLearn lets an administrator manage learners in different organizations or departments. The “Criteria Builder” helps

you in selection of desired course, archive, module and organizations for running a report. It filters data in reports

and displays information for learners under the selected course, archive, module and organizations only. Selection of

module is only available Feedback Survey Summary and Feedback Survey Details reports. Selection of course,

archive and module is not available in User Access Log report.

1. First you need to select the report format i.e. HTML or ActiveX. You can select the report format by clicking on the

desired format icon (HTML or ActiveX) against each report name. 2. After selecting the format you will view Criteria Builder page. In the first page of Criteria Builder, you can select

various filters for the report such as course, module and archive. Different filters are available for different reports as mentioned above. Select the values for the available filters by using the drop down list against each filter and

press the 'Finish' button. You will be taken to the next page of Criteria Builder. 3. In the next page of Criteria Builder. The organizations assigned to you (by administrator) are displayed in the left

rectangular box of Criteria Builder. 4. To include any organization in your report, click the organization and press right arrow button '>'. You will observe

that selected organization moves to the right box. Similarly, you can choose all organizations to be included in the report.

5. If you need to de-select a certain organization. Just click on that organization in the right box and press the left

arrow button '<'. You will observe that the selected organization will move back to left box. 6. The organizations are arranged in a hierarchical (parent-child) manner. If there is a “Next” button in Criteria

Builder, it means that you can go further down in hierarchy to a lower level. You can press “Next” to view the child

nodes of the organizations you have selected. By using this facility, you can go to any desired level for running the report.

7. You can press the “Back” button to move to a higher level in organization hierarchy. 8. After selection of desired organizations, press “Finish” button. The generated report will only contain learners from

the organizations, selected through the Criteria Builder. 9. You can press “Cancel” to move out of Criteria Builder at any time and you will be taken to the reports main page.

10. You can see the organizations selected from the Criteria Builder on leaf most columns of each report.

Note:

The generated reports contain all users existing at level of selected organizations. In addition, reports include users

lying at all child nodes of selected organizations.

10.4 Export Reports

You can export reports in any text or other formats including Excel by following below steps:

1. Go to 'Reports' from top menu and run the desired report in ActiveX format. 2. The report will be displayed on the screen in ActiveX format. 3. Click the Export Report Icon, displayed on top left side of this page. 4. An Export Report dialog box will appear. Select the export format from the File Format drop down list. 5. Click the Browse button and go to the location where you would like to export the report. 6. Give a file name and press 'Save'.

7. Press 'OK'. An Exporting Report dialog box will appear on the screen. Wait until your report is exported.


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8. After the report is exported, a Report Viewer Export dialog box will appear. Press 'Yes' if you would like to open

the exported report. Press 'No' if you would like to open it later.

Note:

Report Export feature is only available in ActiveX format.

10.5 Print Reports

You can print a report on any printer configured on your computer. Follow below steps to print a report:

1. Go to 'Reports' from top menu and run the desired report in ActiveX format. 2. The report will be displayed on the screen in ActiveX format. 3. Once the report is displayed on the screen, Click the Printer Icon on the top left side of this page. A pop up

window will appear with a list of currently available printers on your machine.

4. Select the printer and press 'Print'. Report will be printed on the selected printer. If report is sent to a physical printer, a hard copy will be printed. If Adobe Acrobat is selected, file will be stored in PDF format.

5. The report will be successfully printed and viewed if the selected printer is functioning properly.

Note:

Report Export feature is only available in ActiveX format.

11 Settings


11.1 Error Log

Error log is used for identifying the problems that users can encounter. If you encounter an error in the system, its

entry goes to the error log. The entry of latest error that any of the users experience is shown as the last entry on

'Error Log' page. You can view it by following steps.

1. After logging on to iLearn, go to 'Settings' from top menu.

2. Click on 'Error Log' link.

3. It will open in a new window.

11.2 Frequently Asked Questions

System administrator can create a number of FAQs for each user role. You will be able to see only those Frequently

Asked Questions, which your system administration has assigned to your role.

1. After logging on to iLearn, go to 'Settings' from top menu.

2. Click on 'Manage FAQs' link. 3. This returns a list of FAQs that the administrator has assigned to you.


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12 Preferences

12.1 Change Password

Observe following steps to change your login password:

1. From the main menu, go to 'Preferences'.

2. Click 'Change Password'. 3. Fill in the fields for old password, new password and confirm new password. Please note that your password

cannot exceed 10 characters. 4. Press 'Save' button to store new password into the system. If you do not wish to change password at this stage,

press 'Cancel' button to revert back.

5. If the information provided in the fields is valid, your account password will be changed and you will be directed to the 'Preferences' main page. Use new password when you try to access the system again.

ilearn help manual for training managersilearn.ipa.gov.bn/help/pdf/ilearn_managerguide.pdf ·...

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