introducing your singapore airlines team · singapore airlines, your reliable partner singapore...
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Sy Yen ChenGeneral Manager Germany, Switzerland and Austria (based in Frankfurt)
Dear valued partner, Singapore Airlines has been operating flights to Zurich continuously for more than 45 years: our first flight from Zurich to Singapore took off on 2 August 1972. Switzerland continues to be a key market in Europe, and with our daily A380 service to Singapore, the Singapore Airlines Group connects Swiss travellers to 137 destinations in 37 countries.
We have recently made changes to our organisational structure in Switzerland and Germany with the aim of becoming more flexible and improving internal processes. We would like to introduce you to our staff members, our new setup and, at the same time, take the oppor-tunity to present our new A380 cabin products, available on our daily flight from Zurich.
Thank you for your ongoing support!
INTRODUCING YOUR SINGAPORE AIRLINES TEAM
SALES DEPARTMENT
AGENCY SALES
At Singapore Airlines, we highly value our relationship with travel agencies. By virtue of my 20 years of working experience in travel agencies prior to my current role, I know what customers expect and how we as an airline can support our trade partners. Our goal is thus to set a new industry standard for
Patrick Bucher
Corporate travel departments appreciate our professional and value-adding pro-positions. Our dedicated team members act as trusted advisors and always strive to implement solid and beneficial solu-tions for corporate and trade partners alike. In times of digitisation, merchan-dising platforms as well as alliances and joint ventures, personal exchange and focus on customer experience are beco-ming more relevant than ever.
With almost 40 years of service at Singapore Airlines, I have a lot of stories to tell, but I prefer to keep it brief: we want to give our trade partners the best service so that it is a pleasure for them to sell SQ. After such a long time, I’m proud to say that Singapore Airlines is – as Tina Turner would say – simply the best!Anirudha Nagrath
Daniel Fanconi
CORPORATE SALES
Sales Manager Switzerland & Austria
Agency Sales Manager
Corporate & Alliance Sales Manager
travel trade partnerships. As a company, we always strive for service excellence, and as a staff member I’m proud to be one of the puzzle pieces that eventually become “A Great Way to Fly”.
SALES OPERATIONS & ADMINISTRATION DEPARTMENT
F. l. t. r.: Martin Baur, Silke Kollek, Heidi Kraft (all based in Frankfurt)
F. l. t. r.: Maurizio Testino, Helena Höfliger, Albijon ElmaziF. l. t. r.: Manuela Blapp, Cory Sgier, Marcel Bachmann
Emmanuelle Morey (l.), Casey Suter-Lai (r.)
Together with my team, I take care of the well-being of travel agents, tour operators and industry partners in Switzerland, Austria and Ger many. What inspires me is my passion for aviation and the airline industry. The skills and knowledge I was able to acquire in various roles over the past
Reinhold TheilSales Administration & Operations Manager (based in Frankfurt)
20+ years with the company allow me to better understand the needs and wishes of you, our trade partners.
[email protected][email protected]
SALES OPERATIONS GROUPS Quotations and handling of group travel for Switzerland, Germany and Austria.
F. l. t. r.: Ali Hocaoğlu (management trainee), Elizabeth Pyatt, Isabel Muser, Evelina Fiolka, Wilfried Elsen (all based in Frankfurt)
SALES ADMINISTRATIONHandling of internal administrational matters.
SALES OPERATIONS Professional support for travel agents and corporate customers.
F. l. t. r.: Kok Lin Chong, Boram Koller, Siegfried Roller, Esther Eisenacher (management trainee), Su Hoe Soon (all based in Frankfurt)
SALES PLANNING DEPARTMENT
PASSENGER SERVICES DEPARTMENT
F. l. t. r.: Jennifer Famojuro, Christine Ecke, Julia Steiner, Heike Schueler (all based in Frankfurt)
F. l. t. r.: Chiraz Seeger, Hamidah Schäfli, Marcel Walther, Kelvin Kannekulathel, Urszula Zwicker, Ingrid Drenth (not pictured)
Peipei Chia-BertramPassenger Services Manager (based in Frankfurt)
Jennifer Beck
CUSTOMER RELATIONS
PASSENGER SERVICESProfessional support for direct customers.
Distribution planning and steering, business analytics, performance management, strategic and tactical pricing.
Handling of customer claims for Switzerland, Germany and Austria.
FINANCE, ADMINISTRATION & HUMAN RESOURCES DEPARTMENT
F. l. t. r.: Cathleen Landolt, Magda Sbriz, Aydin Erben, Romy Wessner (not pictured)
Finance services, human resources and administrational matters.
PUBLIC RELATIONS, MARKETING & E-COMMERCE DEPARTMENTMarketing communications and e-commerce activities. Media relations, corporate communications, social media, corporate social responsibility.
Peter TomaschRegional Public Relations Manager Europe & Communications Manager Germany, Switzerland and Austria (based in Frankfurt)
F. l. t. r.: Ruedi Zimmermann, Selina Misteli, Jessica Fabrizi
Sales Planning Manager (based in Frankfurt)
SINGAPORE AIRLINES, YOUR RELIABLE PARTNER Singapore Airlines – the world’s most awarded airline – can look back on a rich heritage of more than 70 years of history. Millions of travellers have got to know and appreciate the elegance and beauty of the Singapore Girl, the symbol of Asian hospitality recognised the world over. Thoughtful service and constant innovation have been at the core of everything we do from the start, and are what we live by everyday together with our partners. Whatever it is we can do for you, our staff members are here to help.
NEW A380 PRODUCT OVERVIEW
Suites Business Class
Premium Economy Class
Economy Class
Seat count 6 78 44 343
Configuration 1-1 1-2-1 2-4-2 3-4-3
Seat pitch – 1.27 m 96.5 cm 81 cm
Seat width 53 cm* 64 cm 47–49.5 cm 46 cm
Bed length 1.93 m* 1.98 m – –
Screen size 32” 18” 13.3” 11.1”
* Cabin with separate seat and bed.
NEW A380 PRODUCT INFOIn keeping with the theme “Space made personal, experience the difference”, Singapore Airlines’ new cabin facilities provide more space and privacy in all classes, featuring intimate and bespoke elements designed especially for Singapore Airlines customers. The new cabin products – exclusively onboard the Airbus A380 – are available on the daily service from Zurich to Singapore.
SUITESA world that revolves around yours
• Standalone bed with plush duvet, full-sized pillow and extra soft bedding
• Convert selected adjoining Suites into a space for two
• Separate swivel seat, upholstered in full-grain leather from Poltrona Frau
• Exquisite dishes served on bone china tableware from Wedgwood
BUSINESS CLASS Work and life, perfectly balanced
• Each seat reclines directly into a fully flat bed• Direct aisle access from every seat • Adjustable dividers in the middle seats provide
new levels of privacy • Dedicated stowage for cabin and laptop bags
PREMIUM ECONOMY CLASS Extra comfort, choices and privileges
• More legroom and recline, with built-in calf- and foot-rest in every seat
• Additional choices of inflight meals and beverages, including champagne
• Extra baggage allowance with priority check-in, boarding and baggage handling
ECONOMY CLASS Take comfort knowing you’re in good hands
• Extra comfort with ergonomic backrests and six-way adjustable headrests
• Seats with power outlet, USB ports and dedicated stowage compartments
• Child-friendly meals and specific dietary options for every need
KRISWORLD, YOUR PERFECT INFLIGHT COMPANION• Choose from over 1,000 movies, TV shows, songs
and games • Build a personalised playlist on the SingaporeAir
mobile app even before you take off• Set a bookmark to continue your movie where
you left off on your next flight
SINGAPORE AIRLINES FLIGHTS FROM SWITZERLAND Singapore Airlines, SilkAir and Scoot form the Singapore Airlines Group.
From Switzerland, Singapore Airlines operates a daily non-stop service from Zurich to Singapore, deploying the latest version of the popular Airbus A380. From Singapore, the Singapore Airlines Group connects passengers to 137 destinations in 37 countries. The daily Swiss International Air Lines flight from Zurich to Singapore is offered under a codeshare agreement. Feeder flights from Geneva, Basel or Lugano are offered in cooperation with the Lufthansa Group, via Zurich or other European gateways of Singapore Airlines. Our fleet comprises some of the most advanced and state-of-the-art aircraft types, such as the Airbus A350 – in regular and ultra-long-range versions – or the Boeing 787-10 Dreamliner, the newest version of Boeing’s popular high-tech aircraft.
Sales Operations – for travel trade partners and corporate clients Phone: +41 (0)44 218 61 00 (regular charges apply) Fax: +41 (0)44 218 61 61Email: [email protected] calls are supported by Sales Operations Germany in case the Swiss team’s phone lines are busy. Operating hours: 9am – 5pm Mondays to Fridays (closed Saturdays, Sundays and Swiss public holidays)
Group requests – for 10 passengers or more Group requests are handled by Singapore Airlines Germany. Email: [email protected] include group name, flight details (outbound and inbound dates, destination and flight numbers), cabin class, number of passengers (adults/children), your IATA number, agency name and contact details. Singapore Airlines Ltd.PO Box 2125 8021 Zurich 1 Switzerland
singaporeair.com/travelagent
WHAT CAN WE DO FOR YOU?We look forward to a great partnership. You can reach us as follows:
Information correct as per October 2018