kanban cadences & information flow

61
@lki_jlr Copyright Lean Kanban Inc. [email protected] Kanban Cadences & Information Flow

Upload: david-anderson

Post on 21-Apr-2017

3.968 views

Category:

Leadership & Management


2 download

TRANSCRIPT

Page 1: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Kanban Cadences & Information Flow

Page 2: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Introduction

Page 3: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Kanban is a way to organize and manage work

Page 4: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

How does Kanban work?

Techniques to apply includeWIP limitsClass of serviceCapacity allocationDecoupled commitmentReversible commitment System LiquidityFlow EfficiencyBottleneck managementDependency managementVariability type managementmore++

Page 5: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

ESP Management System

ESP coordinates strategic initiatives with current capability to deliver

Page 6: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Elements of Enterprise Services Planning

Page 7: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

What are the activities of ESP Cadences Information Flow?

Page 8: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Treat each service separatelyDe

man

d

ObservedCapability

Dem

and

Dem

and

ObservedCapability

ObservedCapability

Page 9: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

ESP Feedback Loops

Page 10: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Scaling Principles

1. Scale out in a service-oriented fashion one service at a time2. Design each kanban system from first principles using STATIK, do not

attempt to design a grand solution at enterprise scale

3. Use the Kanban Cadences as the management system that enables balance, leading to better enterprise services delivery.

Page 11: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

StrategyReview

RiskReview

Monthly

ServiceDeliveryReview

Bi-WeeklyQuarterly

KanbanMeeting

Daily

OperationsReview

Monthly

Replenishment/Commitment

Meeting

Weekly

DeliveryPlanningMeeting

Per delivery cadence

change change

change

change

change

change

change change

change

info

info

info

info

info

infoinfo

info

info

change info

Kanban CadencesDoing things better

Focus on Service Delivery

Doing the

right things

Getting things done!

Page 12: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

StrategyReview

RiskReview

Monthly

ServiceDeliveryReview

Bi-WeeklyQuarterly

KanbanMeeting

Daily

OperationsReview

Monthly

Replenishment/Commitment

Meeting

Weekly

DeliveryPlanningMeeting

Per delivery cadence

change change

change

change

change

change

change change

change

info

info

info

info

info

infoinfo

info

info

change info

Kanban Cadences

Focus on Service Delivery

Improvement/Evolutionary Set

Service Delivery Set

Page 13: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Flow of Information and Change

changeinfo

Page 14: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Roles

Page 15: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Roles Are Emerging In Kanban & ESPReady

forEngin-eering

F

H

I

Comm-itted

D

4 Ongoing

Development

Done3

JK

12

Testing

Verification3

L

Commitment point

4 -

Requi-rementsAnalysis

2412 -

RiskAnalysis

4824 -

Poolof

Ideas

Service Delivery ManagerService Request Manager

Discarded

OReject

P Q

Marshals Options Manages Flow

Done

Page 16: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

The 7 Kanban Cadences

Page 17: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Caution!

Page 18: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Getting Things Done:The Service Delivery Meetings

Page 19: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Replenishment Meeting

Page 20: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Replenishment Meeting

Page 21: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Replenishment Meeting

Page 22: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Replenishment Meeting

Page 23: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

[Daily] Kanban Meeting

Page 24: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Kanban Meeting

Page 25: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Kanban Meeting

Page 26: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Kanban Meeting

Page 27: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Delivery Planning Meeting

Page 28: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Delivery Planning Meeting

Page 29: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Delivery Planning Meeting

Page 30: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

TestReady

FNK

M

L J

F

Forecast tickets completed for delivery

HE

C

A

IG

D

Discarded

I

IdeasDev

Ready5

Ongoing

Development Testing

Done3 35

UATDeliveryReady

∞ ∞

100% confidence

70+% confidence

Page 31: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

TestReady

FNK

M

L J

F

Boost class of service on marginal tickets to ensure delivery

HE

C

A

G

D

Discarded

I

IdeasDev

Ready5

Ongoing

Development Testing

Done3 35

UATDeliveryReady

∞ ∞

100% confidence

Fixed date CoS provides 100%

confidence

I

Page 32: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Delivery Planning Daily Kanban Meeting

Page 33: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Doing the Right Things andDoing Things Right:

The Improvement Set

Page 34: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Strategy Review

Page 35: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Strategy Review

Page 36: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Strategy Review, example

Page 37: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Service Delivery Review

Page 38: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Service Delivery Review

Page 39: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Service Delivery Review

Page 40: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Service Delivery Review

Page 41: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Service Delivery Review, example

Page 42: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Operations Review

Page 43: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Operations Review

Page 44: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Operations Review

Page 45: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Operations Review

Page 46: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review

Page 47: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review

Page 48: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review

Page 49: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review

Page 50: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review example

Page 51: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review

Page 52: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review, continued

Page 53: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Risk Review, continued

Page 54: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

What do you do with the insights from Kanban Cadences?

Page 55: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Pain point identified: Do you know what to do?

Page 56: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Do you know techniques to improve?

Page 57: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Enterprise Services Planning 5-day Class https://improuv.com/kanban/schulung/enterprise-services-planning-program

Page 58: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

ESP 5-Day Training Class – class at your location-- [email protected] --

Page 59: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Enterprise Services Planning Executive Summitesp.leankanban.com

Page 60: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Kanban Leadership Retreatconf.leankanban.com/retreat

Page 61: Kanban Cadences & Information Flow

@lki_jlrCopyright Lean Kanban [email protected]

Thank you!