knowledge sharing canvas

KSCKnowledge Sharing Canvas

20 slides introduction - Septembre 15 - Slideshare

This proposal aims at detecting the key forces in a Knowledge Sharing network. We made the design of the canvas to be memorable, easy to draw, recognizable and helpful regarding writing answers on it, within any kind of technological and cultural environment. We can’t wait on your feedback. We hope it will complete the tools you use to design, forecast, decide, excell.introduction

Our first tests on 15 new KP clients

Print or draw the canvas on the next slide, write down your thoughts, sketch forces

The Knowledge Sharing Canvas is an accessible, efficient and participatory toolkit for knowledge enthusiasts to succeed in analysing, designing, developing, implementing and evaluating a Knowledge Sharing Network. Describe your own key clients use cases (status, metrics, complication, resolution, aspiration). quick start

GIVERS

CHALLENGES OUTCOMES

FEEDBACKSTORIESCONTEXT

EXPERIENCE

TAKERSASSETS

RELATIONS ATTENTION

COMPANY NAME NETWORK NAME DATE AUTHORKnowledge Sharing Canvas

Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc

This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence

A4 FORMAT

http://www.knowledgeplaza.net/ksc

Challenges



What major issues our company is trying to tackle ?

What major issues do we personaly aspire to solve ?

How do we plan to react to our ever changing external environment ?

What do we already know, what do we need to know ?

What drives the change ?

How do we make people accountable ?

Examples of challengesCulture change, organisation as a whole

Guidance & Assistance

Distributed locations

Allocation of time, space and resources

Anticipation and resilience

Action Define assumptions and constraints


Experience



How do we reach people ?

How do we find out content and interact with ?

How would we describe the user experience ?

What are the weakness and strengths of the platforms?

What are the expectations of our users ?

How costly is it ?

Examples of experiencePlatforms

Weekly meetings

Notifications

Personalised digests

Self-service libraries

Activity streams

Action Define requirements


Outcomes



What kind of positive impacts do we see ?

How do we communicate them ?

Who benefit from them ?

How long do we plan to see them happen ?

How do we select and apply improvements ?

How do we build confidence ?

What future actions need to be done ?

Examples of outcomesPerformance, Insights, competitiveness

Coordination, decisions, accountability

Learning/innovation

higher work satisfaction

Support of individual members, adaptable teams

Action Make an impact


Context



How do we help mapping, identification and immediate understanding ?

What are the key groups ?

How much categories do we have ? (Entity, Location, Domain, etc)

How much tags do we have ?

How do we have a minimal context on any story ?

Examples of contextOrganisation of groups

Organisation of informations

Organisation model

Projects

Communities

Action Create a map


Relations



How do we invite people to make relations between stories, semantics, spaces and various assets ?

How do we filter informations ?

What are the common semantics ?

How critical is discovery, for which role?

How do we create shortcuts ?

Examples of relations

Association

Integration

Mandatory Dependencies

Folders

Action Design for the future


Stories



What kind of observations are shared ?

How collective are the inputs ?

How do we express our ideas, statuses, processes and results ?

How do we explain them in ways that are exciting to others ?

Examples of storiesPersuasive practice

Explanation, Curation

Procedure, Report

New experiences, talks

Concepts, Theories

Explicit Analysis

Action Make it inclusive


Attention



What kind of attention do we have ?

When do we ask for attention ?

How saturated and persevere are we ?

How do we generate equal attention ?

How do we know who’s listening ?

How do we communicate our attention to others ?

How do we measure attention ?

Examples of attentionUnderstanding and absorption

Learning and Immersion

Measurement and awareness

Acknowledgement

Action Mobilize


Feedback



What type of dialogues do we see ?

How do we capture the results of discussions in ways that are useful to others ?

How do we invite to take the leadership and drive for clarity and shared understanding ?

How do we create momentums ?

Which guidelines do we provide ?

Examples of feedbackIdentify positives and negatives

Options, Revision

Refined change, timeline, scopes

Deliberation, Co-decision, Partnership

Reward

Action Make work matter


Givers



Who is invited to contribute ?

Who needs explicit instruction and support to give feedback or contribute ?

Who’s autonomous ? Who’s supportive ?

Who has collaborative competence, including people with less or different knowledge than themselves ?

When do we want to engage distributed teams ?

Who’s an expert ?

Examples of giversHuman sensors, collectors

Facilitators, communicators

Change agents

Project managers

Push type learners

Action Believe in others


Assets



What’s valuable, re-usable, critical or relevant ?

What have we learned?

Why is it not shared?

What is the cost if we lose those assets?

How do we refine the Known and process the New ?

Examples of assetsFiles

Data

Archives

Conversations

Implicit Outputs

Research & Personal knowledge

Facts & Figures (Before, during, after)

Action Kill the drives


Takers



Who is invited to read ?

Who’s able to engage in and with unknown peers based on their own perspective, knowledge and experience ?

How do we balance focus ?

How do we create rendezvous ?

Examples of takersInformation consumersOnboarding

Pull type learners, critics

All employees

Action Reduce emails


Conclusion



Which box is empty and why ?

Where did we put too much focus ?

What are the next steps ?

Who should we invite to iterate with this toolkit ?

Example of conclusionNew experience

Reworked guidelines

Lead by example

Participatory classes

Onboarding rethinking

Action Be cooperative

Take the role of someone else in your company and write for that person


Social Knowledge. World leader in building materials, Lafarge develops products in five areas: cement, aggregates, concrete, plaster and asphalt. They started in 2005 a long-term KM program with a long list of objectives, including those

Improve individual & group performance

Create & uncover expert profiles

Accelerate the transfer of best practices

Identify local best practices that could become standard for the group.

Let’s see in details on the KSC… example

Use case Social Knowledge



Per countries Per function

Performance growth for finance, industrial ops,

HR, marketing

Health & Safety, Aggregates & Asphalt, Concretes, Supply Chain Performance, Innovation, R&D, Communication

Unified knowledge bases

9 languages, including taxonomy

Enrich thanks to operational experiences

500 monthly contributors

Disseminate top/down standards, guidelines, procedures Re-usable

Synergies

GIVERS

CHALLENGES OUTCOMES

FEEDBACKSTORIESCONTEXT

EXPERIENCE

TAKERSASSETS

RELATIONS ATTENTION

Change management program

Users are not afraid of commenting or asking questions

(self-confidence & collaboration)

5000 monthly users

1000 files downloaded per month

300’000 files

Consistent

20’000 activated profiles 36000 potential

Collections of knowledge

Group VPs as champions

SVP Performance, SVP IT, CEO as sponsors

One entry point

Cost reduction

Collective recognition

45 KM country managers

Previously 330 data bases (lotus notes)

Mandatory

Validation

1500 good practices

per month

Function managers as sponsors

Connector to Google Drive Jive

September 1st 2015


Raphaël Briner

CMO & Co-Founder at Knowledge Plaza

author

Guidance, alignment

Shared language

Impact

Raphaël Ecosystem

Supporting team

Calls

Questions

Maps

Fuzzy topic

Experience, clients, external stories

Manchester

Geneva

KP, Innovation

Nice printable design

Enthusiasm

Energy

New ideas

Ecosystem

Chapter 2. Patterns

Chapter 3. Dynamics

Appendixes.Purposes

There is more ! Join our sphere to download the full pdf booklet including

www.knowledgeplaza.net/sphere

http://www.knowledgeplaza.net/sphere

knowledge sharing canvas

Economy & Finance