october 2008 - owens community college · created viewbook – shortage of time and resources to...

October 2008

Strategic Plan Implementation Activities, Timetable, and Locus of Responsibility

As of October 2008

1

1) Strategy: Focus on Student Success A) Objective: Establish a strong student connection with the college that begins prior to the first day of class, and continues beyond completion.

Action Step/Activity

Implementation Timeframe

Locus of Responsibility Status AQIP

Category 1A1 Identify pertinent data variables to be tracked,

relative to future analysis • AQIP #3 • Title III • Learning Outcomes

February – May 2004

Bill Ivoska

Progressing on AQIP #3 Title III Research Associate hired Learning Outcomes measures identified

#1 Helping Students Learn

1A2 Develop Data Warehouse 2009-2010 Technology Committee, Information Technology, and Institutional Research

Phase I Initiated #1 Helping Students Learn

1A3 Investigate an institutional tracking system February – May 2004

Deb Rathke

Completed – Student tracking available through Banner


1A4 Identify, develop and implement a structured student life cycle

May - October 2004

Bill Ivoska


1A5 Develop and utilize a student needs assessment tool and procedures to proactively match student needs to college resources

February 2004 – January 2005

Bill Ivoska


1A6 Define the advising/mentoring process and the role of faculty (both full-time and part-time) in advising and mentoring.

Spring 2006/ Fall 2006

Process Management Faculty Advising & Mentoring Team

Report completed and presented to Provost with suggestions forwarded to the mutual interest forum for voluntary program advising



As of October 2008

2

1) Strategy: Focus on Student Success A) Objective: Establish a strong student connection with the college that begins prior to the first day of class, and continues beyond completion.




Category 1A7 Enhance methods of communicating with

students (including student kiosks) Fall 2004/Spring 2005

Leadership Academy Student Communication

Completed – Kiosks installed # 3 Understanding Students’ and Other Stakeholders’ Needs

1A8 Identify and improve avenues of communication to students regarding activities and resources that are available to them on campus and at satellite locations including The Source, Penta, and Arrowhead


Gary Corrigan

Red Bulletin boards installed

# 3 Understanding Students’ and Other Stakeholders’ Needs

1A9 Conduct a survey to ascertain how students currently get information regarding campus resources and activities and how satisfied they are with that communication.

Fall 2007 Student Services Completed and results reported

# 3 Understanding Students’ and Other Stakeholders’ Needs

1A10 Develop and implement a required student orientation

February – August 2004

Bill Ivoska

aborted #1 Helping Students Learn

1A11 Improve student orientation process

Fall 2005/Spring 2006

Bill Ivoska Completed – CSI program developed and piloted


1A12 Develop, market, & offer a comprehensive orientation program to be offered each semester for all new students. Design an ongoing evaluation process. Maintain a database of students who attend to provide research data for success rate.

On-going Spring 2008-Spring 2009

Bill Ivoska Reorganization of Student Services focusing on orientation, advising, and enrollment management



As of October 2008

3




Category 1A13 Provide advanced phone training, make

changes to contact section of the Web site, move suggestion box to a more visible location on site, and make a short guide or FAQ sheet for employees

Fall 2007/Fall 2008 Process Management First Impressions team

Implementing #1 Helping Students Learn


As of October 2008

4

1) Strategy: Focus on Student Success B) Objective: Establish a comprehensive process for assessing student learning outcomes.




Category 1B1 Assess student learning outcomes in general

education and in academic programs

Gen-Ed transfer module – ongoing

Student Learning Assessment Committee

Gen Ed learning outcomes for math, oral and written communication defined. Proposal ready for computer literacy outcomes.


1B2 Use results from data collection and analysis to identify and implement improvements in instruction and/or infrastructure.

Ongoing – Annual Report


Achieved in most but not all programs


1B3 Communicate results with constituencies.

July 2004 – March 2007


OBR Student Success Website - up with data available


1B4 Link the assessment of student learning process to institutional decision-making and planning.

July 2004 – March 2007


Goals built. Link student learning outcomes to budget review.


1B5 Evaluate and improve assessment processes on a regular basis.

Ongoing Student Learning Assessment Committee

Progress made, energy diverted to tags & transfer module initiatives – staggering amt. of time spent


1B6 Develop, implement, and monitor a comprehensive, efficient and effective institution-wide process for assessing student learning.

On-going Outcomes Assessment/ Student Learning Committee

Dept. level achieved, more to do at division level

#1 Helping Students Learn #7 Measuring Effectiveness

1B7 Participate in the development of transfer assurance guides at the state level.

2005-2007 Faculty representatives and Bruce Busby

TAGS developed for transfer from Associate to Baccalaureate level


1B8 Participate in the development of career technical credit transfer at the state level

2007-2008 Faculty representatives and Bruce Busby

Transfer credit criteria & policies for nursing, engineering tech, medical assisting, information tech and automotive tech are being developed from secondary to post-secondary.



As of October 2008

5

1) Strategy: Focus on Student Success C) Objective: Ensure that student services are aligned with the needs of our diverse student population.




Category 1C1 Improve opportunities for veterans to be

awarded credit for skills learned in the armed forces.

Fall 2006 / Spring 2007

Process Management Armed Forces Credits team (cross reference with Institutional Advancement)

Completed


1C2 Implement an Honors Program that fosters an educational environment in which students can excel to their fullest potential.

Honors Committee & Honors Track

Completed – move into maintenance mode.



As of October 2008

6

1) Strategy: Focus on Student Success D) Objective: Ensure student learning outcomes are aligned with employer expectations.



Locus of Responsibility Status AQIP Category

1D1 Improve the co-op and technical field experience processes

Summer 2008- On-going

Process Management Career Placements/ Internships Team (cross reference with Delivery Strategy; Responsiveness & Collaboration)

Not Completed. Student Services reorganization to focus on career services. Search for Director of Career Services started.


1D2 Ensure that proposed curriculum changes meet the needs of the community served by the College. Available in catalog

On-going Curriculum Committee Advisory Committees in place. Moving to Web based format. Now in maintenance mode.



As of October 2008

7

1) Strategy: Focus on Student Success E) Objective: Recruit, engage and retain a diverse student population.




1E1 Review, limit and revise college practice of late registration

February – May 2004

Academic Standards Committee

Completed - Revised policy implemented 3-2006


1E2 Improve retention of students who have not earned a high school diploma or GED, by coordinating efforts between ABLE and Enrollment Services to ensure proper placement, as measured by the successful completion of Transition to College Program.

Fall 2005/Spring 2006

Process Management Student Retention team

Bridge built, but need to assess impact on success


1E3 Create an enrollment management plan to attract and register students from the Baby Boomer generation.


Process Management Student Recruitment Team (cross reference with Institutional Advancement)

Created Viewbook – shortage of time and resources to complete other recommendations

# 3 Understanding Students’ and other Stakeholders’ Needs

1E4 Implement a first year experience program

Fall 2006 – Fall 2007

Title III Executive Committee

FYE classes offered Spring 2007


1E5 Conduct a Foundations of Excellence (FOE) Assessment

Fall 2007 & Spring 2008

Foundations of Excellence Steering Committee

Assessment Report being compiled – target submission July 2008


1E6 Implement recommendations for improvement from the FOE Assessment

August 2008 To be assigned through new leadership structure


1E7 Expand our International Education programming and support services

Academic Year 2007 – On-going

Provost’s Office International Nursing EU-USA Atlantis Program Membership in Community College of International Development

#1 Helping Students Learn # 3 Understanding Students’ and other Stakeholders’ Needs


As of October 2008

8

1) Strategy: Focus on Student Success

F) Objective: Build our resource base to sustain our student needs.




1F1 Establish a college-wide grants process that will identify pre-application, authorization and post-administration procedures.

Summer 2007/Fall 2007

Process Management Grant Administration Team

Implementing.

#6 Support Inst. Operations #7 Measuring Effectiveness #8 Planning Continuous Improvement

1F2 Raise $200,000 for Endowment Challenge as part of Title III Strengthening Institutions Grant

2006-2011

Owens Foundation President

Implementing - $100000 raised to date

#6 Supporting Institutional Operations

1F3 Adopt a High School and pilot a scholarship project with Toledo Public Schools


Woodward High School adopted –scholarship program launched

#2 Accomplishing Other Distinctive Objectives

1F4 Adopt a High School and pilot a scholarship project with Findlay Area Schools


Findlay High School adopted – scholarship program launched


1F5 Cultivate funding through the pursuit of grants and federal appropriations

College Community Grants Dept Government Relations



As of October 2008

9

2) Strategy: Enhance Organizational Vitality A) Objective: Enculturate the College’s Mission, Vision and Values Statements and develop operational definitions




2A1 Develop and promote the College’s Vision Statement

College Planning Council

Completed #5 Leading & Communicating #9 Building Collaborative Relationships

2A2 Develop and promote the College’s Mission Statement


Completed #5 Leading & Communicating #9 Building Collaborative Relationships

2A3 Develop and promote the College’s Core Values


Completed

#5 Leading & Communicating #9 Building Collaborative Relationships

2A4 Define Core Values

Fall 2006


Need operational definitions to clarify meaning


2A5 Further infuse the core values into the College’s culture via

• Performance Management • Compensation Structure • Recognition • Hiring

On going

Subcommittee of CPC Communicate examples of “living core values” through the Annual report and Story examples in Exchange articles



As of October 2008

10

2) Strategy: Enhance Organizational Vitality B) Objective: Develop and implement an integrated human resources plan that also includes addressing the needs of part-time

faculty and staff

Action Step/Activity Implementation

Timeframe Locus of

Responsibility Status AQIP Category

2B1 Develop an integrated, strategic human resources plan for administrative, professional and support staff that addresses the areas of hiring, orientation, professional development, compensation, staffing levels

September 2004 – January 2006

Human Resources, Unions, Teaching & Learning Center

#4 Valuing People

2B2 Recommend that the Owens Faculty Association and Owens Administration negotiating committees address issues in support of the Organizational Vitality strategy

September 2004 – April 2005

Bargaining units & Administration

OFA entertaining using IBB bargaining (going through training)

#4 Valuing People

2B3 Develop a separate operations plan for part-time faculty and staff that addresses the areas of hiring, orientation, professional development, compensation, staffing levels

September 2004 – January 2006

Adjunct faculty orientation

Increased compensation for adjuncts. Teaching & Learning Center established part-time staff orientation – implemented as part of new employee orientation.

#4 Valuing People

2B4 Improve the search committee portion of the hiring process


Process Management Search Committee Hiring Process Team

Will Present Final Report to Steering Committee 11/15/07

#4 Valuing People

2B5 Improve search committee training through consistent and comprehensive procedures


Process Management Search Committee Training Team

Presented Final Report to Steering Committee 11/15/07

#4 Valuing People


As of October 2008

11

2) Strategy: Enhance Organizational Vitality B) Objective: Develop and implement an integrated human resources plan that also includes addressing the needs of part-time

faculty and staff


Timeframe Locus of


2B6 Improve the automated hiring process Spring 2006/ Fall 2006

Human Resources Completed & now in maintenance mode Implemented People Admin. Oct. 2006 Added functionality to People Admin system

#4 Valuing People

2B7 Research/develop needed components of an orientation program for new employees


Human Resources Completed – HR used report to implement new training, Spring 2007

#4 Valuing People

2B8 Improve the new employee orientation process at all levels


Human Resources Completed #4 Valuing People

2B9 Improve the overall performance evaluation process for full-time, non-union employees


Human Resources First round implemented issues to be resolved.

#4 Valuing People

2B10 Improve distribution of information to adjunct faculty members.


Human Resources Completed – ½ time position in Teaching & Learning added.

#4 Valuing People


As of October 2008

12

2) Strategy: Enhance Organizational Vitality B) Objective: Develop and implement an integrated human resources plan that includes addressing the needs of part-time

faculty and staff


Timeframe Locus of


2B11 Research/develop a part-time faculty handbook


Owens Leadership Academy Part-time Faculty Handbook Team

Completed - HR using report to finalize electronic handbook

#4 Valuing People

2B12 Develop an effective job contingency preparedness process – Measure & adjust Create survey to review completion results. Tie performance evaluation completion – with job description update.


Process Management Personnel Contingency Planning Team

Form on Intranet, piggybacked with Safety & Security survey questions.

#4 Valuing People #8 Planning Continuous Improvement

2B13 Ensure continuity of quality service to students by developing and implementing a succession planning process


Process Management Succession Planning Team (cross reference with Collaborative Culture)

Not Completed Handed off to HR for further development

#4 Valuing People #5 Leading & Communicating

2B14 Improve the part-time faculty training process Fall 2005 / Spring 2006

Director of Teaching & Learning Center

Completed Integrated into Faculty Development Committee

#4 Valuing People

2B15 Provide professional development and training opportunities to full and part-time faculty on both campuses

On-Going

Faculty Development Committee

On going Integrate into Faculty Development Committee

#4 Valuing People


As of October 2008

13

2) Strategy: Enhance Organizational Vitality B) Objective: Develop and implement an integrated human resources plan that includes addressing the needs of part-time

faculty and staff




2B16 Adopt the term “ADJUNCT” college wide Spring 2008 Process Management Recruiting & Retaining Adjunct Faculty team Human Resources

Completed #3 Understanding Students and Other Stakeholders’ Needs

2B17 Provide benefits/incentives to Adjunct faculty Spring 2008 Process Management Recruiting & Retaining Adjunct Faculty team Human Resources

Proposal submitted to HR by PM team

#3 Understanding Students and Other Stakeholders’ Needs

2B18 Create Informational Packet for Adjunct faculty

Spring 2008 Process Management Recruiting & Retaining Adjunct Faculty team Human Resources

Proposal submitted to Chair’s Council by PM team

#3 Understanding Students and Other Stakeholders’ Needs


As of October 2008

14

2) Strategy: Enhance Organizational Vitality B) Objective: Develop and implement a training program that includes addressing the needs of part-time faculty and staff




2B19 Provide Advanced Blackboard Training Spring 2008 Process Management Educating Faculty Team and Mark Karamol

Implementing #4 Valuing People

2B20 Provide support systems for faculty in the classrooms

Spring 2008 Buildings and Grounds Telephones in each classroom suggestion dropped due to cost to install.

#4 Valuing People

2B21 Centralize non-specific technology training Fall 2008 Process Management Educating Faculty Team and the Teaching and Learning Center

Implementing #4 Valuing People


As of October 2008

15

2) Strategy: Enhance Organizational Vitality C) Objective: Communicate and implement the newly created organizational diversity plan.




2C1 Implement and continuously update the comprehensive diversity plan. Addressing students, staff and faculty.

On-Going

College Diversity Enhancement Team & Human Resources

Student objectives met faculty and staff components not completed


2C2 Work with the CPC to review and monitor progress as outlined in the College’s diversity plan; plan and implement diversity-related programming.

On-Going Need clarification

College Diversity Enhancement Team & Human Resources

CDET has published a calendar of diversity events for Fall 2007.


2C3 Develop a College and Community Based Minority Affairs Advisory Council

Human Resources & Community Relations


2C4 Create greater emphasis on diversity for position openings and searches

Human Resources #2 Accomplishing Other Distinctive Objectives

2C5 Solidify the College’s definition of diversity and track progress. Curricular initiative on social responsibility.

Human Resources & Culture Committee


2C6 Develop and revise curriculum that incorporates diversity

Fall 2007 – Fall 2008

Curriculum Committee Curricular initiative implementing social responsibility progressing


As of October 2008

16

2) Strategy: Enhance Organizational Vitality D) Objective: Enhance Business Operations




2D1 Improve the tuition payment process and the financial drop process so that students are more likely to maintain a sound financial and academic credit history.


Process Management Student Drops & Accounts Receivable Expectations Team

Team continuing its work. Data being collected – needs to be revisited

#3 Understanding Students’ and other Stakeholders’ Needs Revisit

2D2 Improve budget allocation of resources as measured by 1) alignment with strategic planning; 2) efficient access; 3) clear input from constituents; 4) satisfaction of process.

Fall 2005/ Spring 2006

Process Management Budget Team (cross reference with Collaborative Culture)

Completed – 7 items recommended

#6 Supporting Institutional Operations #4 Valuing People

2D3 Develop an open/transparent, comprehensive budget system that provides/allows for direct communications and implementation of all College financial operations

Spring 2006/Spring 2007

Budget Process Review Committee (cross reference with Collaborative Culture)

Budget Advisory Council formed and meeting (operational budgets). Other recommendations remain incomplete


2D4 Improve the purchasing process as measured by shortening acquisition time and increasing employee knowledge and success in the process.


Purchasing department Training shortened time Purchasing cards being implemented



As of October 2008

17

2) Strategy: Enhance Organizational Vitality E) Objective: Communicate and implement the newly created IT strategic plan.




2E1 Update the technology strategy plan. Evaluation of plan and implementation will be completed by the Technology Committee

February 2004 – August 2004

Owens Planning & Technology Committee (OPAT)

Completed January 2005.


2E2 Improve the College’s current information support system by assessing organizational structure, stability, efficiency, including future capabilities and needs by setting the parameters for an independent audit, designed with the intention of utilizing an auditor’s expertise to provide a meaningful vision of the College’s future


Process Management Independent Audit (ITS) Team/ AQIP Action Project #3

Implementing.

#3 Understanding Students’ and Other Stakeholders’ Needs #7 Measuring Effectiveness #8 Planning Continuous Improvement

2E3 Research technology committees at other colleges, to review our technology committee membership and purpose and offer recommendations for committee redesign as measured by improved information flow and satisfaction of stakeholders.


Process Management Technology Committee Redesign Team/ AQIP Action Project #3

Technology Committee and Subcommittees formed and oriented to their purpose. Committee and Sub-committee meetings taking place.

#3 Understanding Students’ and Other Stakeholders’ Needs #5 Leading & Communicating #6 Supporting Institutional Operations #8 Planning Continuous Improvement #9 Building Collaborative Relationships


As of October 2008

18

2) Strategy: Enhance Organizational Vitality E) Objective: Communicate and implement the newly created IT strategic plan.




2E4 Review, evaluate and make decisions about strategies, plans, priorities & policies regarding college information technology systems.

Fall 2007 & On-Going

Technology Committee Technology Committee and Subcommittees now meeting


2E5 Improve academic information processing through automating the course inventory, course schedule and faculty load forms


Process Management Course Inventory Process Team

Not completed Automated course inventory form in prototype. Automated course schedule sheet to follow.

#7 Measuring Effectiveness #3 Understanding Students’ & Other Stakeholders’ Needs

2E6 Develop infrastructure to accommodate wireless capability within the classroom

2005 On-going Information Systems Services

Money allocated to make computer access wireless on Toledo campus, Findlay campus already wireless.



As of October 2008

19

2) Strategy: Enhance Organizational Vitality

F) Objective: Define the roles of the Web portal (internet and intranet).


Timeframe Locus of


2F1 Improve web management by establishing rules, regulations and procedural guidelines as measured by improved understanding of the web management process, efficient implementation of changes and overall customer satisfaction (internal and external) with the Owens Internet website.


Marketing (cross reference with Institutional Advancement & Collaborative Culture)

On going. RFP process for Web improvement not completed.

#3 Understanding Students’ and Other Stakeholders’ Needs #6 Supporting Institutional Operations


As of October 2008

20

2) Strategy: Enhance Organizational Vitality G) Objective: Integrate the information technology, master facility, and strategic human resources planning processes.




2G1 Develop and implement a master facilities and capital plan for Toledo and Findlay


Business Affairs Elevated to an Objective #8 Planning Continuous Improvement

2G2 Hire a Capital Planner February 2004 – January 2005

Business Affairs Completed – Director of Capital Planning hired

#8 Planning Continuous Improvement

2G3 Coordinate the integration of the strategic plan, marketing plan, master facilities plan, technology strategy plan, human resources plan and any other future plan development

Ongoing College Planning Council


2G4 Audit, streamline and integrate processes of College operations through integration of quality improvement initiatives

February 2007 – March 2007 Ongoing

AQIP Liaison Process Management Teams

Over 35 Process Management projects undertaken

#8 Planning Continuous Improvement #7 Measuring Effectiveness

2G5 Evaluate quality improvement implementations based on outcome measurements derived through system and process review.

June 2004 – March 2007 Ongoing

AQIP Liaison

Measurement part of Process Management projects – more post completion monitoring to come.

#8 Planning Continuous Improvement #7 Measuring Effectiveness


As of October 2008

21

2) Strategy: Enhance Organizational Vitality H) Objective: Evaluate performance outcomes with appropriately objective measures.




2H1 Develop and implement college-wide performance measures and benchmarks subsequent to delineation by Chancellor (data warehouse).

Fall 2008-Fall 2009 IR & Key stakeholders Revision of benchmarks in process to align with new Ohio University System measures

#7 Measuring Effectiveness

2H2 Monitor and report college performance measures.

On-going IR Data submitted to OBR/HEI system for inclusion in state performance and condition of education reports

#5 Leading & Communicating #7 Measuring Effectiveness


As of October 2008

22

2) Strategy: Enhance Organizational Vitality I) Objective: Develop and implement a strategic energy/environment plan.




2I1 Review and develop an energy management program in order to identify energy & cost savings

On-Going

Energy Management Committee

Completed


2I2 Formalize the function of the Owens Energy Management Committee. The committee should review energy utilization patterns as well as utility expenditures.

On-Going Business Affairs On-going #6 Supporting Institutional Operations

2I3 Conduct a comprehensive energy audit and offer guidance in the development of a Strategic Energy Plan.

On-Going Business Affairs Completed


2I4 Solicit and secure a group purchasing agreement for the purchase of natural gas.


2I5 Purchase necessary equipment and infrastructure as to allow the College to secure a more favorable electric rate.



As of October 2008

23

2) Strategy: Enhance Organizational Vitality I) Objective: Develop and implement a strategic energy/environment plan.


Timeframe Locus of


2I6 Engage support and participation from the College student population in the adopted energy plan


2I7 Implement a program of strategic room utilization, wherein room usage would be focused to the most cost effective building.


2I8 Link mechanical systems between buildings to create a more efficient design.



As of October 2008

24

2) Strategy: Enhance Organizational Vitality J) Objective: Develop and implement a master facility plan.




2J1 Improve the process of space management by establishing procedures to assign, move and renovate space through qualitative facility measures and development of control measures.


Process Management Space Management Team

Completed #6 Supporting Institutional Operations

2J2 Resolve the space shortage on the Toledo Campus:

Conclude Penta explorations Expand Lucas County

Locations/services (The Source, others)

Fall 2006 On-going

Business & Academic Services leadership

The Source – operational Fall 2006 Purchased Penta July 2008


2J3 Empanel a task force to investigate the need and possible recommendations for campus expansion.

On-Going Business Affairs Completed #6 Supporting Institutional Operations

2J4 Create and fill the position of CAD Technician to develop and maintain CAD drawings of all campus buildings and assets.

On-Going Business Affairs #6 Supporting Institutional Operations


As of October 2008

25

2) Strategy: Enhance Organizational Vitality J) Objective: Develop and implement a master facility plan.




2J5 Review and recommend off-campus expansion opportunities based upon market and demographic analysis.


2J6 Maintain the function and service of the Space Planning and Management Committee.


2J7 Review and analyze the use of campus signage along with expected traffic flow patterns.

On-Going Business Affairs & Marketing


2J8 Create a facility resource database for use on the web.



As of October 2008

26

2) Strategy: Enhance Organizational Vitality

K) Objective: Integrate a Continuous Quality Improvement Program


Timeframe Locus of


2K1 Implement the AQIP model to adopt a continuous quality improvement philosophy as a basis for organizational change

Fall 2006 – On-going

AQIP Liaison & AQIP Steering Committee

OCC Team Attended Strategy Forum – Fall 2006 AQIP Liaison assigned Action Projects posted – March 2007 Conducted informational presentations for constituencies about AQIP AQIP Steering Committee activated Action Project Teams assigned

#6 Supporting Institutional Operations #8 Planning Continuous Improvement

L) Objective: Improve general health of employees


Timeframe Locus of


2L1 Sponsor a Get Health day with outside vendors and tours of the SHAC. Sponsor a Get Walking contest.

Implementing Process Management Wellness Team

Get Health day was held 4/24/08 and the walking contest was held April/May 2008

4 Valuing People


As of October 2008

27

3) Strategy: Promote Institutional Advancement A) Objective: Establish a strong, recognizable brand for the College.




3A1 Develop a brand identify plan February 2004 – August 2004

Marketing Completed #5 Leading and Communicating

3A2 Implement brand identify plan November 2004 – April 2006


3A3 Analyze and redefine brand identify plan April 2006 – September 2006


3A4 Provide a central point of communications for college visitors and those contacting the college by telephone.


Owens Leadership Academy Call Center/Welcome Center Team

Aborted


3A5 Formulate a plan to document the College’s history, 1965 – present.


Owens Leadership Academy Timekeepers Team

Completed #4 Valuing People #5 Leading and Communicating

3A6 Improve the management of Owens Community College’s historical archives process


Process Management Documenting & Archiving the College’s History Team

Implementing. #4 Valuing People #5 Leading and Communicating #6 Supporting Institutional Operations #8 Planning Continuous Improvement


As of October 2008

28

3) Strategy: Promote Institutional Advancement A) Objective: Establish a strong, recognizable brand for the College.




3A7 Move the Findlay ID station to a more visible location

Spring 2007 Process Management Employee ID System Team

Completed

3A8 Add the OCID number on the back of ID cards. Redesign the Employee ID card- logo change only.

Spring 2007 Process Management Employee ID System Team

Canceled adding the OCID on back of ID card. Implementing the logo change.

3A9 Improve web management by establishing rules, regulations and procedural guidelines as measured by improved understanding of the web management process, efficient implementation of changes and overall customer satisfaction (internal and external) with the Owens Internet website.


Process Management Website Team (cross reference with Organizational Vitality and Collaborative Culture)

Completed #3 Understanding Students’ and Other Stakeholders’ Needs #6 Supporting Institutional Operations

3A10 Develop a data-driven, decision-making process to objectively determine which academic programs the College will support through marketing and communications.


Process Management Program Marketing Team (cross reference with Increase Responsiveness & Collaboration)

Completed



As of October 2008

29

3) Strategy: Promote Institutional Advancement B) Objective: To increase awareness among the K-12 student audience.




3B1 Create and implement an on-campus visitation program

March 2005 – August 2005

Marketing

On-going #3 Understanding Students’ and Other Stakeholders’ Needs #9 Building Collaborative Relationships

3B2 Create and distribute collateral materials for K-12 niche markets


Marketing

Completed #3 Understanding Students’ and Other Stakeholders’ Needs #9 Building Collaborative Relationships

3B3 Establish a third-party, on-campus activities program


Marketing, Enrollment Services, Auxiliary Services

On-going Third party events

#3 Understanding Students’ and Other Stakeholders’ Needs #9 Building Collaborative Relationships

3B4 Maximize recruitment efforts among students whose ACT scores are sent to the College.


Owens Leadership Academy Student Recruitment Team

Completed #3 Understanding

Students’ and Other Stakeholders’ Needs


As of October 2008

30

3) Strategy: Promote Institutional Advancement C) Objective: Increase awareness among community organizations




3C1 Identify key community organizations February 2004 – August 2004

Was Advancement Now ???

#9 Building Collaborative Relationships

3C2 Develop new sponsorships and public relations strategies and evaluate existing strategies


Public Relations #9 Building Collaborative Relationships

3C3 Develop an event matrix and create a strategy to determine Owens’ event participation

April 2004 – September 2004

Was Sarah Metzger Now Chris Baldwin- Govt Rel/Community Outreach?


3C4 Develop a strategy to place Owens representatives on community board and committees

August 2004 – July 2005

Was Advancement Now ???


3C5 Improve opportunities for veterans to be awarded credit for skills learned in the armed forces,


Process Management Armed Forces Credit Team (cross reference with Focus on Student Success)

Completed

#1 Helping Students Learn #3 Understanding Students’ and Other Stakeholders’ Needs

3C6 Backpack to the Future Campaign – providing school supplies to needy kindergarten students.

Annually – August/September

Alumni Association On-Going #9 Building Collaborative Relationships


As of October 2008

31

3) Strategy: Promote Institutional Advancement D) Objective: To increase awareness among Owens’ internal audience.




3D1 Increase the size and frequency of student media

February 2004 – June 2004

Marketing On-going #5 Leading & Communicating

3D2 Develop an overall internal communications plan


Marketing Completed #5 Leading & Communicating

3D3 Continue to enhance the intranet for internal communication

February 2004 – November 2006


3D4 Implement overall internal communications plan

January 2005 – December 2005


3D5 Improve internal communication processes at Owens by examining our current policies as measured by improved communication policies, improved methods of communications and improved timeliness/clarity of communications.


Process Management Communications Team

Completed

#5 Leading and Communicating #4 Valuing People

3D6 Enhance internal communications across the College


Owens Leadership Academy Communications team

On-Going



As of October 2008

32

3) Strategy: Promote Institutional Advancement E) Objective: Develop an overall fund development plan to increase revenue. (some completed action steps deleted)




3E1 Develop and implement a major/capital gift campaign

3-5 years Ann Savage & Foundation Board of Trustees

An internal committee is formed and a feasibility study will be conducted within the next 18 months

#2 Accomplishing other Distinctive Objectives #6 Supporting Institutional Operations

3E2 Develop and implement an annual giving campaign

Ann Savage & Foundation Board of Trustees

Annual giving is ongoing. Increased by 66% last year. Implemented


3E3 Develop mission, vision and value statements for the OCC Foundation

Ann Savage & Foundation Board of Trustees

Completed May 2007 #2 Accomplishing other Distinctive Objectives #6 Supporting Institutional Operations

3E4 Develop a strategic plan for the Foundation Ann Savage, Foundation CEO

Completed May 2007


3E5 Communicate the Foundation’s mission and heighten awareness of the Foundation’s activities

2007 & 2008 Ann Savage, Foundation CEO

On-going. We have increased our PR efforts both on campus and in the community.



As of October 2008

33

3) Strategy: Promote Institutional Advancement F) Objective: Increase awareness among business & industry audiences




3F1 Improve existing collateral materials for business and industry and develop new pieces.

February 2004 – July 2004

Marketing On-going #9 Building Collaborative Relationships

3F2 Develop on-campus visitation program April 2004 – March 2005

Government Relations & Community Outreach?


3F3 Develop and implement a team to educate local HR staffs about Owens’ programs and graduates

February 2004 – May 2004

Jobs Office ? #9 Building Collaborative Relationships

3F4 Identify partners in business and industry and foster relationships


Government Relations & Community Outreach?


3F5 Owens’ senior management fosters relationships with senior management in business and industry


President’s Cabinet #9 Building Collaborative Relationships


As of October 2008

34

4) Strategy: Develop Creative Delivery Strategies for the Service Regions A) Objective: Develop business strategies for E-Owens.




4A1 e-Owens Funding Restructuring. We are working on proposing a revised cost structure that will redistribute the cost among a broader user base.

Spring 2010 Mark Karamol, Bruce Busby, Laurie Sabin / Business Office, Deb Rathke, Deans and Academic Dept Chairs

Researching funding formulas and acquiring usage data


4A2 Expand Educational Technology Infrastructure. Includes adding and implementing institutional assessment and student capabilities to the Blackboard Learning System.

Fall 2008 - Spring 2010

Mark Karamol, Rodney Hough, ITS, Raymond Crabtree, IT Subcommittee, Tech. Committee

Currently conducting costing analysis and early stages of infrastructure planning


4A3 Analyze, Improve and Expand Online Services and Resources.

Fall 2008 - Fall 2009

Mark Karamol, Rodney Hough, Rebecca Drayton, Tammy Dean, and Christine Shaal.

Applied for participation in the OLN-sponsored Center for Transforming Student Services audit and workshop for October 08.


4A4 Expand Human Resources to Support Educational Technology Infrastructure The e-Learning Office and the Teaching and Learning Center are collaborating and combining resources to expand professional development for new educational technologies that are being implemented. Continue to pursue additional departmental staffing.

Fall 2009 Mark Karamol, Cheryl Krakow

Recruit and schedule facilitators for the Essential Skills for Quality Online Education (ESQOI) course, FYE e-Portfolio Training, and Blackboard training session initiatives for fall 08 are under way.



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35




4A5 eOwens Online Program Improvement The e-Learning Office is collaborating with OFA members to establish Quality Matters (QM) Online Course standards for eOwens and to implement a faculty-based peer review process for web courses.

Fall 2008 Amanda Dominique, Mark Karamol, and members of the OFA

Core group of ten participants scheduled to participate in September and October 2008 QM training sessions.


B) Objective: Establish delivery models that meet the needs of the students.




4B1 Improve the student course evaluation process as measured by increased stakeholder satisfaction, increased student participation and enhanced value of resulting data.


Process Management Student Evaluations Team

Not Completed. Progress report expected 10/18/07.


4B2 Ensure that academic policies, procedures, and practices support learning excellence and the college mission.

On-going Academic Standards Committee


4B3 Examine alternative delivery methods and make recommendations to initiate policies and procedures that promote quality education and maximize educational access for Owens Community College students.

On-going Instructional Technology Subcommittee

On-Going



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36

4) Strategy: Develop Creative Delivery Strategies for the Service Regions C) Objective: Develop business strategies for Owens off-campus locations.




4C1 Public Library Sites

Spring 2007 Provost & V.P. Business Affairs

Classes being held in Lucas County Public Libraries

#2 Accomplishing other Distinctive Objectives

4C2 High School Satellites Ongoing Provost & V.P. Business Affairs

Classes being held in high schools. Re-evaluate need as The Source and Arrowhead develop.


4C3 The Source Fall 2007 Provost & V.P. Business Affairs

Classes being held at The Source. Enrollment at the Source is increasing


4C4 Western Lucas County Spring 2008-Spring 2009

Provost & V.P. Business Affairs

Location in Arrowhead Park leased. Planning for opening.


D) Objective: Develop business strategies for collaborating with local businesses.




4D1 Improve the co-op and technical field experience processes, as measured by staffing, data tools, clear, coordinated requirements, and increased student and industry involvement.


Process Management Career Placement/ Internships Team (cross reference with Focus on Student Success; Responsiveness & Collaboration)

Not Completed. Progress report expected 10/18/07.



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37

4) Strategy: Develop Creative Delivery Strategies for the Service Regions E) Objective: Develop business strategies for Student Resource Center (now Center for Teaching & Learning)




4E1 Consolidate Learning Center Services across academic areas to improve efficiency and access for students. Expand support to content areas with high risk factors: FY08-accounting, information systems technology, psychology. Develop study skills support for all students. Implement COMPASS preparation workshops for students who place below developmental level in math and writing Implement Supplemental Instruction program for at-risk courses in math, writing, science and psychology

July 1 2007- June 30 2008

Director, Center for Teaching & Learning

Completed On-going Completed On-going Completed and on-going

#1 Helping Students Learn #6 Supporting Institutional Operations

4E2 Offer professional development activities for faculty and staff that support learning:

• Spring and Fall Opening Week • Advising Professional

Development Retreat • Individual workshops for

departments Provide a Faculty Development Center with access to current and emerging instructional approaches and technologies

July 1 2007-present July 1 2007-present

Director, Center for Teaching & Learning Faculty Development Committee

On-going Center to open January 2009



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38

5) Strategy: Foster a Collaborative Culture A) Objective: Build a culture of mutual respect.




5A1 Improve our culture through assessment of increased communication and implementation of our Mission and Vision Statements and Core Values as measured by increased awareness, communication, and implementation of the Mission, Vision and Core Values into our daily practices.


Process Management Culture Team

Completed

#4 Valuing People

5A2 Develop avenues to enhance the concept of one College unique campuses


Owens Leadership Academy United but Unique Team/ President’s Cabinet

On-Going

#4 Valuing People #9 Building Collaborative Relationshiops

5A3 Develop an open/transparent, comprehensive budget system that provides/allows for direct communications and implementation of all College financial operations (including, but not limited to, the functions of Controller, Audit, Budget, Foundation, Cash Management, Grants, Financial Aid, Investments, and other budget-related activities).

Spring 2006/Spring 2007

Budget Process Review Committee (cross reference with Organizational Vitality)

Completed #6 Supporting Institutional Operations #4 Valuing People

5A4 Provide avenues for resolution of issues without having to wait for the next round of contract negotiations.

On-Going

Labor Management MIF & Committees

On-Going

#4 Valuing People


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39

5) Strategy: Foster a Collaborative Culture

B) Objective: Create a culture of shared decision making.


Timeframe Locus of


5B1 Develop a Leadership Council that integrates AQIP, College Planning Council, Process Management, Strategic Horizons, Program Review ad Evaluation and other collaborative initiatives

January – August 2008

Gretchen Carroll – facilitator

Guiding Coalition completed work and rolled out the model during the fall 2008 opening week.

#5 Leading and Communicating.

C) Objective: Define and enhance communication.


Timeframe Locus of


5D1 Improve internal communication processes at Owens by examining our current policies as measured by improved communication policies, improved methods of communications and improved timeliness/clarity of communications.


Process Management Communications Team

Completed


5D2 Improve web management by establishing rules, regulations and procedural guidelines


Process Management Website Team (cross reference with Organizational Vitality and Institutional Advancement)

Completed #3 Understanding Students’ and Other Stakeholders’ Needs #6 Supporting Institutional Operations


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40

5) Strategy: Foster a Collaborative Culture D) Objective: Continue & increase participation at all organizational levels.




5E1 Improve the part-time faculty training process Fall 2005 / Spring 2006

Process Management Part-time Faculty Training/Development Team (cross reference with Organizational Vitality)

Completed

#4 Valuing People

5E2 Ensure continuity of quality service to students by developing and implementing a succession planning process


Process Management Succession Planning Team (cross reference with Collaborative Culture)

Not Completed. Progress report due 10/18/07.

#4 Valuing People #5 Leading & Communicating


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41

6) Strategy: Improve Responsiveness and Increase Collaboration A) Objective: Develop and enhance strategic partnerships.




6A1 Each division/department will develop and/or enhance two strategic partnerships (one-internal, one-external)

February 2004 – September 2004


6A2 Improve the co-op and technical field experience processes, as measured by staffing, data tools, clear, coordinated requirements, and increased student and industry involvement.


Process Management Career Placement/Internships Team (cross reference with Delivery Strategy; Responsiveness & Collaboration)

Not Completed. Progress report due 10/18/07.


6A3 Relay for Life - partner with the Cancer Society to raise funds for cancer research

Spring - Annually

Student Activities/ Student Government

On-Going


6A4 Articulation Agreements Enter into articulation agreements to ease students movement from Owens to 4 year colleges/universities

On-going Provost’s Office 55 Agreements signed #9 Building Collaborative Relationships

6A5 Participate in consortia to enhance our programs

On-going Provost’s Office Research consortium of NW Ohio Computer Security Consortium



As of October 2008

42

6) Strategy: Improve Responsiveness and Increase Collaboration A) Objective: Develop and enhance strategic partnerships.




6A6 Participate in collaborations/partnerships with ongoing universities and community organizations

On-going Provost’s Office Lourdes College 60/60 U Toledo – Applied organizational technology degree Ohio Fire Academy Lucas Co. Public Library –classes in libraries Toledo Public Schools & Millstream Vocational – dual enrollment


B) Objective: Review and modify the Advisory Committee process and structure.




6B1 Overhaul Advisory Committee process February 2004 – January 2005

Completed 2004 – See Advisory Committee Guidelines


C) Objective: Determine student needs.




6C1 Survey students to determine student needs and expectations

Student Services CAEL survey administered spring 2006. FOE student survey administered fall 2007.

#3 Understanding Students’ and Other Stakeholders’ Needs

october 2008 - owens community college · created viewbook – shortage of time and resources to...

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