responding to covid-19: leading in uncertain times · virtual executive coaching for a video...

© 2020 Performance Consultants International

Responding to COVID-19:Leading in uncertain times

Virtual services

Performance Consultants International

2020


We are living in highly uncertain times. The COVID-19 pandemic means our world is

changing daily, even hourly. Leaders will face their toughest challenges yet. While adrenalin

might help with the initial ‘firefighting’ response, leaders must find a way to increase their

resilience and ultimately lead in a different way.

Did you know that the Mandarin word for “threat” also translates as “opportunity”? This

unprecedented challenge creates a reason for leaders to drastically change how they lead. The threat of isolation and disengagement creates the opportunity for everyone to learn

how to build strong, human relationships in a virtual environment.

Our focus now is on supporting leaders to rise to the challenge and lead in uncertain times

and in a virtual environment. High-level details of what we can do to help are in the

following pages. To find out more, please talk to our team.

We look forward to working with you to create the world beyond COVID-19 with you.

Wishing you and your loved ones good health,

David Brown

Co-Founder & CEO

A message from our Chief Executive

2


Enabling a collaborative response is now criticalWe help leaders evolve corporate culture along The Performance Curve

Culture

InterdependentImpulsive Dependent Independent

“Whatever happens, happens”

“I follow the rules and do what I am told”

“I am a high performer”

“We are truly successful together”

Perfo

rman

ceSystems support individual goals

Leaders that empower

Lack of systems& structure

Leaders that are inconsistent

Rules & hierarchy

Leaders that control

Collaborative culture

Meaning & purpose unite

© 2017 The Estate of Sir John Whitmore and Performance Consultants International

Each incremental move to the right yields increased productivity, innovation and agility

3


How to lead in a virtual world

4


Executive Coaching

Individual coaching

Team coaching

Group coaching

Coach certification*

Evaluation & AssessmentsImpact 360s

Return on Investment

Bespoke impact measurement

Virtualdelivery

• World-leading IP• 800% ROI• Multi-language• Global• Transformational

Our virtual services

Leadership & CultureCoaching for Performance*

Licensed to Lead*

GROW Digital*

Bespoke programmes

Consulting

Performance Coaching from the Pioneers

*Public & in-house cohorts

5

https://www.performanceconsultants.com/executive-coaching

https://www.performanceconsultants.com/team-development-team-coaching

https://www.performanceconsultants.com/team-development-team-coaching

https://www.performanceconsultants.com/distance-learning-coach-training-certification

https://www.performanceconsultants.com/distance-learning-coach-training-certification

https://www.performanceconsultants.com/coaching-training-managers

https://www.performanceconsultants.com/coaching-training-managers

https://www.performanceconsultants.com/coaching-for-performance-leadership-program

https://www.performanceconsultants.com/product/online-grow-training-for-leaders-and-managers

© 2020 Performance Consultants International 6

Feedback from leaders on our virtual services

“Is there a number higher than 10? This was a

transformative experience for me and one that I will never

forget. I did not want to participate in the process at the

start and over the year, not only has it surpassed my

expectations but I have also become an outspoken

advocate for coaching in general. The process helped me to shift my perspective at work and in my personal life.”

“Grateful to have had the

perspective and guidance from

my coach over the past year. I

cannot say how much he has

enabled me to really ‘show up’

during what has been probably one of the most challenging

work environments I’ve had the

opportunity to learn from!”

Virtual Executive Coaching

For a video testimonial,

follow this link

“Staying together in a virtual cohort over a

longer period certainly helped to forge stronger

relationship and deeper sense of community”

“Despite not being physically

in the same room, connecting

via video and audio call if

done right still provides

meaningful connection with

others, and practicing virtually was a real bonus in today's

workplace context as more

and more people are working

remotely.”

“One surprising benefit for me

coming out of the longer

virtual programme was the

deeper engagement and trust

developed with fellow

participants.”

Virtual Leadership Programmes

“This course gives you a 'real' learning environment with very

skilful facilitators and loads of practice in breakout-sessions”

“The programme

immediately helped me

with the conversations

I’ve held with my

colleagues and peers”

“Helped me to recognize my ‘Blind spots’, become more self-

aware and dismantle roadblocks. I have increased confidence

to make empowered decisions by removing distractions and

more clarity ensuring that actions are aligned with purpose,

vision and values. I am getting measurable results that have

led to personal development and organisational shifts.”

https://vimeo.com/369611416


Leadership & CultureLive virtual programmes

1.


Coaching for Performance* (intensive)Illustrative timeline

30-day cycle 30-day cycle

Live Facilitator-Led Workshops (virtual)

Month 1 Month 2 Month 3

30-day cycle

Follow-up Workshop

1 hour

Nudge Challenges with access to Digital Toolkit

Pre-Awareness & Nudge Challenges

On-going Buddy Support and Assignments

Leaders pair up and support each others’ learning

Full-time Workshop

2 days

Follow-up Workshop

1 hour

Pre-work

Optional Impact

360

8

*Licensed to Lead is a leadership certification programme that adds intermediate and advanced modules over 9 months


Live Facilitator-Led Workshops(virtual)

Month 1 Month 2 Month 3

Nudge Challenges with access to Digital Toolkit

Pre-Awareness & NudgeChallenges

On-going Buddy Support and Assignments

Leaders pair up and support each other’s learning

Pre-work

Impact 360

(Optional)

Workshop#1

2 hours

#23 hours

#33 hours

#43 hours

#53 hours

#63 hours

Virtual Coaching for Performance* (phased)Illustrative timeline

*Licensed to Lead is a leadership certification programme that adds intermediate and advanced modules over 9 months

9


Coaching for Performance – Syllabus

These skills are reinforced via on-the-job support, assignments and digital tools.

Specifically tailored to the critical leadership skills required to lead in uncertain times

• Trust and non-judgement

• GROW model

• Emotional intelligence

• Active listening

• Powerful questioning

• The Inner Game

• Awareness and responsibility

• Coaching potential

• Giving feedback

• Setting meaningful goals

• Action planning

• Creating alliances & accountability

• Managing people

• Skill-building

• Empowering people

• Increasing potential and reducing interferences

• Creating engagement

• Ethics & professional standards

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Leaders:

✓ Increased ability to work proactively

✓ Less process driven behaviours, greater adaptability

✓ Worked more effectively as a team

Reports:

✓ Increased ability to complete tasks

✓ Worked more effectively as a team

One of our missions is to raise awareness of the impact of developing coaching skills in managers. We partner with Henley Business School to measure outcomes. Below is an example of where we have done this before – we looked at the performance of leaders and that of their reports:

Coaching for Performance – Impact

Research conducted by Henley Business School

95%

Confidence level

© 2020 Performance Consultants International© 2020 Performance Consultants International 11


Facilitated GROW Digital

Live online sessions build community and commitment amongst participants

A fun introduction or brush up on coaching skills specifically for leaders and managers

12


FOCUS solutions

WEBINAR WEBCASTREFERENCE

GUIDEPODCASTS

< 2 hour live online interactive workshop

On-demand video Electronic document 3 x 15 mins on-demand audio

Expert facilitators Engaging working environment: Breakout rooms, polls and surveys, chat feedback and live practice demonstrationsCompelling visual material

Webinar edited and packaged into webcast format

Step by step guideincluding: • Sample agendas• How to’s • Examples & tips• Templates• Quick reference

guide

Example scenarios for managers

✓ world-class facilitation✓ quick demos✓ breakout practice✓ interactive polls and

activities

✓ webinar highlights✓ easy-to-digest✓ essential learning

points

✓ essential learning points

✓ examples✓ preparation

worksheets✓ top tips

✓ in-depth workplace demos

✓ based on real-life scenario

✓ excellent support to Reference Guide

Up to 100 attendees per Webinar

Accessible to entire population



We can work with you to create targeted and scalable solutions to build leader-coach expertise right now to respond to current challenges such as COVID-19

Examples:

• How to build virtual teams

• How to have

performance

management conversations

• How to create

effective

feedback

• How to have

difficult

conversations

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Consulting and bespoke products

As the experts in coaching globally with over 40 years’ experience, we have the best intellectual property in the coaching industry. We offer expert consultancy and advice on creating high performance cultures and on all things coaching.

Culture transformation journey

We use our Performance Curve model to help you define your vision for your culture, understand where it is now and map the transformation journey.

Design thinking

We take a design thinking approach to analysis and design, whether to design a transformation journey or create a learning product. This is a user-centred approach which follows agile principles and takes us from understanding the current reality through an iterative design and testing process.

Content development and tailoring

We can offer our team of content specialists, designers and animators to create tailored learning focused on sustainable behavioural change.

Stakeholder communications and engagement

We help you understand your stakeholder landscape and plan how to engage and communicate with different groups to ensure sustainable changes.



Leadership & CultureDigital self-paced programmes

2.


Our digital programmes are designed to do three things

Embed and sustain learning

Rapidly scale knowledge

and awareness

Facilitate online

learning

16


GROW Digital

“[People] are viewing their smartphones more often than ever before, on average 52 times per day”

~ Deloitte, Global Mobile Consumer Survey (U.S Edition)



https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/global-mobile-consumer-survey-us-edition.html



GROW Digital – Modules

Our GROW Digital programme offers the opportunity to learn a leader-coach approach for

those who want to work at their own pace or perhaps can’t attend live workshops. It is also a highly scalable option for larger populations. The programme is made up of 12 modules:

1. Orientation

2. Coaching Leadership Mindset

3. Powerful Questions

4. Active Listening

5. The GROW Model

6. G is for Goal

We recommend people follow the course over 6–12 weeks, with a commitment per module of

approximately 30 minutes. You will receive access to the programme for 6 months.

7. R is for Reality

8. O is for Options

9. W is for Will

10. Conscious Agreements

11. GROW Feedback Framework

12. Being a Leader Coach

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Creating culture transformation with eLearning- Bespoke digital example

Impact

1. Record breaking year for Linde Construction – zero time lost due to injury

2. 73% reduction in safety incidents within 3 months

Key features

• A series of 6 modules with supporting materials

• Engaging story-based examples of taking a different approach to safety in context

• A proactive champion’s network which drove the adoption of new skills

“This training really is one of the most well thought out training programs I’ve been involved with”

~ James M. Suddarth, Manager, Linde, Construction Engineering



A modern learning approach to an intranet- Bespoke digital example

Impact

1. Most popular site in the company other than the intranet homepage

2. 85% reduction in induction programme costs

3. Paved the way for other digital products

Key features

• Designed for audience concerns and challenges

• Focus on user experience and graphic design

• Interviews were all unscripted and between 1-3 minutes in length

• Responsive website (i.e. could be accessed on mobile)

• Non-corporate tone of voice

• Colourful and informal visuals



Virtual learning in an app- Bespoke digital example

Impact

1. Speedy adoption by 3,000+ leaders

2. Demonstrated the effectiveness of mobile

solutions for learning

Key features

• Collated team engagement scores

(Gallup) compared with the rest of the

organization

• Content recommended to leaders

• ‘Mobile-first’ so leaders could access

useful guidance at point of need

• Practical materials e.g. checklists,

infographics, templates

• Modern marketing campaign to support

the launch and adoption of the app



Executive CoachingTransformational virtual coaching and coach certification

3.


Tailor-made support for leaders in times of uncertainty – Executive Coaching

Coaching is the ultimate tailor-made leadership development journey and is as

transformational when delivered online as it is in person. We define coaching as:

Unlocking people’s potential to improve performance

We see huge benefits from coaching leaders in times of uncertainty and challenge:

• Increased resilience in the face of ambiguity

• Increased capability to deal with stress

• Greater agility and adaptability• Improved performance and productivity

• Better relationships and engagement

• Increased innovation and creativity• Benefits flowing through to the personal life of the coachee

We are closely associated with the only global coaching accreditation body, the

International Coach Federation (ICF) and the majority of our coaches are accredited with

the ICF. All our coaches have a robust business grounding through holding senior

corporate positions and/or having coached at senior levels for a number of years.23


Executive coaching is transformational in a virtual environment

Leaders experience the same coaching journey and depth of transformation

whether coached in a virtual environment or face to face

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Virtual coach certification: ICF ACC certification

1

2

3

5

COACH TRAINING & SELF STUDY

CLIENT COACHING HOURS

6

MENTOR COACHING

CCE

60 hours of coach specific trainingCoach training must align with ICF core competencies.

100 hours of client coaching hours - >75 hours paid with a minimum of 8 clients. Paid hours include any compensation including barter or as part of a job description. You CANNOT count as coachees individuals who report directly to you.

CERTIFICATION

10 hours of coaching (at least 3 should be 1:1 coaching) from an ICF Certified coach focused on core competencies. Should take place across >3 months.

Application to the ICF (Incl. electronic records of items 1–4) with application fee. Upon approval you will be required to take a multiple choice exam.

Continuing Coach Education

4 PERFORMANCE EVALUATION

To apply for certification, you must gain consent for and submit an audio recording of a real coaching session of 20-60 minutes long.

COMPLETION TIME

REQ

UIR

EMEN

TS

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*

*

* Provided by Performance Consultants International. Our standard Coaching for Performance programmes (foundation and intermediate levels) are aligned and approved by the International Coach Federation (ICF) as part of an ‘Approved Coach Specific Training Hours’ (ACSTH) route to obtaining their Associate Certified Coach (ACC) credential.


Democratising coaching‘Coach in your pocket’ chatbot

A truly scalable coaching solution. A chatbot is defined as ‘a computer programme designed to

simulate conversation with human users, especially over the Internet’. We are excited about using chatbots to provide nudges by automatically ‘speaking’ to leaders at regular intervals. Furthermore, a

chatbot is able to personalize individual experiences by capturing relevant data upfront and then

feeding answers or content based on that data.

eLearning Modules and

Virtual Classrooms

ChallengeGuidance is out of context and not easily accessible

Responsive websites and gamification

ChallengeAudience has to seek

content out, gamification has

limited effect over time

Apps with AI and digital experiences

The leading-edge solution to deliver

real behaviour change

Apps andVirtual Reality (1.0)

ChallengeAudience has to seek

content out, VR technology isn‘t

mature


Brought to you by the Pioneers of Performance Coaching


WILLWhat willyou do?

WOPTIONSWhat could

you do?

OREALITYWhere are you now?

RGOAL

What’s your goal?

G• Global and local

• Pioneers of coaching

• Leadership focus

• Transformational approach in a

virtual environment

• Bottom-line impact

Performance Consultants International

Experiential, transformational, sustainable

Creators of the GROW Model

World’s #1 coaching book Sir John Whitmore

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What drives us?

Performance Consultants International are the

pioneers of performance coaching. Our founder, Sir

John Whitmore, was the first to bring coaching into

business, saying that:

The capacity is there, crisis is the catalyst.

We believe that organizations are sitting on a great

untapped reservoir of potential – that of their people.

As we join together to face the threat of COVID-19, we

reflect that this is the perfect moment for leaders to

harness the power of their organizations to rise to the

challenge of creating the future together.


Pe

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We are proud to partner with global brands

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Get in touch

[email protected]

LDN: +44 (0)20 3903 0011

BER: +49 30 587 408 63

NYC: +1 917 580 3857

BEI: +86 186 1133 9597

performanceconsultants.com

mailto:[email protected]

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responding to covid-19: leading in uncertain times · virtual executive coaching for a video...

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