stakeholder enterprise portal (sep) veterans relationship management (vrm)

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Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM) Chris Hluchyj, VRM, SEP Business Lead April 17, 2013 U.S. Department of Veterans Affairs Veterans Benefits Administratio U.S. Department of Veterans Affairs Veterans Benefits Administrati

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U.S. Department of Veterans Affairs Veterans Benefits Administration. U.S. Department of Veterans Affairs Veterans Benefits Administration. Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM) Chris Hluchyj, VRM, SEP Business Lead April 17, 2013. - PowerPoint PPT Presentation

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  • Stakeholder Enterprise Portal (SEP)

    Veterans Relationship Management (VRM)Chris Hluchyj, VRM, SEP Business Lead

    April 17, 2013U.S. Department of Veterans Affairs Veterans Benefits Administration

    U.S. Department of Veterans Affairs Veterans Benefits Administration

  • U.S. Department of Veterans Affairs Veterans Benefits Administration

    U.S. Department of Veterans Affairs Veterans Benefits Administration

    *What is the Stakeholder Enterprise Portal (SEP)?SecureSingle Access Point web-based portalURL: www.sep.va.gov Can be accessed anywhere internet connection is availableExternal business partners who support Veterans

    Veterans Service Organizations

    Clinicians

    Employers

    And more

  • U.S. Department of Veterans Affairs Veterans Benefits Administration

    Where are we?U.S. Department of Veterans Affairs Veterans Benefits Administration

    *

    SEP 2.1February 2013SEP 3.0Spring 2013Login with Personal Identity Verification (PIV) cardProvide additional search criteriaLogin with Remote Level 3 Identity ProofingUpload supporting documentsClaims StatusView DIC claimsPayment HistoryPersonal Contact information Update (PCIU)Email address, home address, DD_EFTAccess VONAPP Direct Connect (VDC)Access to Knowledge Management (KM)Manage Power of Attorney (POA) requestsCheck trace capability

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    The impacts of SEP for the Veteran and VSO Provides a secure way of doing business Offers real time acceptance of a 21-22 request The VSO is able to view the same information the Veteran does in eBenefitsVSOs can create a compensation 526 claim and preserve the initial date of claim for the Veteran The VSO and Veteran can work remotely and still provide assistance Less calls to the National Call Centers Claims are completed faster, more accurately and go directly into VBMS for processing

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    VSO SupportIf I have a question who do I contact? 1 2 3

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Backup Slides

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Veteran can check their POA in eBenefits

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Veteran can request VSO representation in eBenefitsVeteran submits electronic 21-22

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Remote Proof and PIV login Coming in Late February Release

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Remote Proof Level 3 Credential

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Manage Power of Attorney (POA) Requests

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Manage Power of Attorney (POA) Requests

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Search for Veterans Access VDC, Payment History , and Claims Status

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Claims Status through SEPDisplays what evidence is needed to complete the claim

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Payment History through SEP

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    Access VDC through SEPPreserve the initial date of claim

  • *U.S. Department of Veterans Affairs Veterans Benefits Administration

    QUESTIONS?

    *