swimming pool and spa association of nsw & act (spasa · pdf file1 . swimming pool and spa...

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Swimming Pool and Spa Association of NSW & ACT (SPASA)

speaks with ACCREDITED PRIVATE POOL CERTIFIERS …and provides feedback through their eyes

May 2016

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CONTENTS

RECIPIENTS .................................................................................................................................. 3

ABOUT SPASA .............................................................................................................................. 4

INTRODUCTION ........................................................................................................................... 4

INDUSTRY STAKEHOLDER CONSULTATION .................................................................................... 5

POOL AND SPA CERTIFICATION MEETING ..................................................................................... 6

POOL AND SPA CERTIFICATION SURVEY ........................................................................................ 7

SURVEY KEY FINDINGS ................................................................................................................. 7

SWIMMING POOL BARRIER INSPECTIONS – A NEW INDUSTRY ...................................................... 9

COMMUNICATION AND EDUCATION ON POOL SAFETY ................................................................. 9

CONCLUSION ............................................................................................................................. 10

"APPENDIX A" - POOL AND SPA CERTIFICATION SURVEY ............................................................. 11

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RECIPIENTS The following individuals, organisations and government departments are being provided with a copy of this paper due to their involvement and interest in pool and spa safety: The Hon. Paul Toole MP - Minister for Local Government

Tim Hurst - Office of Local Government

The Hon. Victor Dominello - Minister for Innovation and Better Regulation

Rod Stowe - NSW Fair Trading NSW

George Maltabarow - Building Professionals Board

Dr Gabrielle Wallace - Building Professionals Board

Brian Seidler - Master Builders Association

David Bare - Housing Industry Association

Joanne Aquilina - Landscape Contracting Association

Ruth Czermak - Australian Institute of Landscape Designers and Managers

Erin Collimore - Swimming Pool Safety Working Group

Christine Erskine - Kidsafe

David Macallister - Royal Life Saving Society – NSW

Justin Scarr - Royal Life Saving Society - Australia

Michael Morris - Samuel Morris Foundation

Andrew Plint - Hannah’s Foundation

Jacqui Pasco - Traxion Training

Allan Harriman - CPD Training

Leslie Mackee - AssentTECS Training

Individuals - Accredited Pool Certifiers

Tim Wheeler - Standards Australia

Brett Bassett - Queensland Building and Construction Commission

Lindsay McGrath - SPASA Australia

Adrian Hart - SPASA Queensland

Bryce Steel - SPASA Western Australia

Suzie Kent - SPASA South Australia

Brendan Watkins - SPASA Victoria

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ABOUT SPASA The Swimming Pool and Spa Association of NSW & ACT (SPASA) was established in 1966 as the peak industry body of the pool and spa industry. As a Not-For-Profit organisation, SPASA’s members include leading pool builders, manufacturers, suppliers, retailers, technical servicemen, subcontractors, installers, consultants, certifiers and other allied trades, all of whom set themselves apart from the rest of the industry by setting standards of skill, workmanship and ethical business behaviour in the best interests of pool and spa owners. SPASA is also a Registered Training Organisation (RTO) that provides training and assessment to the swimming pool and spa industry. The swimming pool and spa industry is a major driver of the NSW and ACT economies and employs 16,000 people, contributes in excess of $650 million in construction with another $350 million associated from sectors such as spa, pool shops, and other pool service and product providers.

INTRODUCTION The Swimming Pool and Spa Industry takes the role of swimming pool safety very seriously. Since February 2012, SPASA has frequently written to government at great length regarding significant concerns we have held with the barrier inspection program. Whilst we acknowledge that Government is genuinely looking to improve swimming pool and spa safety, we remain frustrated at the lack of understanding displayed for such an important reform. SPASA believes that only through our combined efforts can our objectives around pool safety be realised through investing in appropriate consultation, planning, policy, education and support. In this regard, SPASA is committed to working with government to ensure that the Pool Barrier Inspection program is improved………..and works! SPASA has taken a leadership position and invested a great deal in time and resources in engaging with Accredited Pool Certifiers so that we can obtain real data from the very people charged with inspecting and assessing swimming pool and spa barriers in NSW. SPASA is hopeful that the information enclosed will resonate with government and key industry stakeholders and that positive change will follow.

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INDUSTRY STAKEHOLDER CONSULTATION Effective industry consultation and engagement is central to the development of “good governance and policy”. To enable “good governance and policy” it is encumbered on government and regulators to inform industry, seek input, listen and stimulate debate. When done right this process helps achieve effective and responsive decision-making and assists government to meet policy, planning, leadership and advocacy objectives and outcomes. In the last four (4) years there have been numerous reviews undertaken which directly affected the swimming pool and spa industry and the safety of users of pools. With so many reviews in such a short amount of time it is reasonable to ask whether the consultation processes have been “Effective”, “Transparent”, “Proportional” and “Inclusive” or had “Accountability” associated with them?

REVIEWS SPASA RESPONSE

Jan 2012 Swimming Pools Act Review Discussion Paper

SPASA response to the Discussion Paper

Aug 2014 BPB Amendment (Accredited Certifiers) Regulation 2014 (E1)

SPASA response to BPB Regulation

Sep 2014 BPB E1 Certifier Swimming Pool Certification Training Course

SPASA response to Training Course

Sep 2015 Independent Review into Backyard Swimming Pools (Lambert Report)

SPASA response to the Lambert Report

Nov 2015 Amendment to BPB Regulation 2007 (Minor Works & Reduction of Fees)

SPASA response to BPB Amendment

Dec 2015 BPB consultation expanded (E1 Certifiers)

SPASA response to BPB Expanded Consultation

http://www.spasa.org.au/images/stories/SPASA/Submissions/SWIM_Pools_%20Act_%20Review%20-%20SPASA%20NSW%20Respnse%200212.pdf

http://www.spasa.org.au/images/stories/SPASA/Submissions/SPASA_Submission_BPB_-_Pool_Inspector_Accreditation_2.pdf

http://www.spasa.org.au/images/stories/SPASA/Submissions/SPASA_Submission_BPB_-_Pool_Inspector_Accreditation_2.pdf

http://www.spasa.org.au/images/stories/SPASA/Submissions/SPASA_RESPONSE_-_2015_Swimming_Pool_Barrier_Review.pdf

http://www.spasa.org.au/images/sub_pics/2015_Submissions/SPASA_Response_to_BPB_Proposed_Amendments.pdf

http://www.spasa.org.au/images/sub_pics/2015_Submissions/BPB_Prop_and_Expanded_Amendments_dec2015.pdf

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POOL AND SPA CERTIFICATION MEETING Over the last twelve (12) months, Accredited Pool Certifiers have sought advice and guidance from SPASA in relation to Australian Standards and Swimming Pool Regulations in NSW. Due to overwhelming requests from this newly created sector, SPASA held a “Pool and Spa Certification Meeting” on the 24th May 2016 at Rydges Hotel in Parramatta.

“85 Accredited Private Pool Certifiers attended the three (3) hour meeting followed by a networking session”

The purpose of the meeting was to provide an open platform for Accredited Private Pool Certifiers to raise concerns alongside practical solutions and allow SPASA to better represent this expanding and important new certification sector to government. The Agenda for the meeting included:

1. Clarity of pool safety standards and legislation

2. Swimming pool register

3. E1 Training

4. Certification requirements

5. Compliance and enforcement

6. Supervision, education and training of pool owners and users

7. The Swimming Pool Barrier Review 2015 (Lambert Report)

8. Proposed amendments to the Building Professionals Regulation 2007

9. Pool and Spa Certification Survey

10. Obtaining Advise

11. Q & A

What became clear from this gathering was that Accredited Pool Certifiers felt a deep sense of frustration and confusion when performing pool and spa barrier safety inspections. Attendees strongly believed that the establishment of an independent governing body such as a “Pool Safety Council" was urgently needed to address many of the issues that are being faced in the field. The above views were reflected in the “Pool and Spa Certification Survey” conducted prior to the meeting. A copy of the Survey can be found at “Appendix A”.

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POOL AND SPA CERTIFICATION SURVEY In the lead up to the “Pool and Spa Certification Meeting”, SPASA invited 225 Accredited Pool Certifiers to participate in a “Pool and Spa Certification Survey” regarding their experience with inspecting pool barriers.

“123 Accredited Private Pool Certifiers completed the Survey” A summary of the Survey Group Results was presented at the “SPASA Pool and Spa Certification Meeting” on Tuesday, 24th May 2016. A copy of the Pool and Spa Certification Survey conducted by SPASA can be found at “Appendix A”.

SURVEY KEY FINDINGS

45% of E1 respondents were accredited under Pathway 1 (Qualification & Completion of E1 Course)

35% of Respondents were accredited as E1 Certifiers under Mutual

Recognition 95% of respondents agree that the Lambert Report should be released

immediately to all stakeholders 65% of E1 respondents who completed the E1 Course agreed that it

provided them with the necessary knowledge to competently assess swimming pools and spas using the standards and NSW Regulations

81% of respondents believe the E1 Course should be recognised by the

national training regulator - Australian Skills Quality Authority (ASQA) 63% of respondents did not believe they we receiving sufficient guidance

from the BPB and OLG 70% of respondents felt that BPB Accreditation Fees did not reflect value for

the service and guidance they received 74% of respondents supported the introduction of “Pool Specific” Continual

Professional Development

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28% of eligible respondents would consider undertaking “Minor Works” as

part of their certification services 85% of respondents support the establishment of an independent governing

body such as a “Pool Safety Council" 94% of respondents want access to a Pool Certifier Help Line (Pool Safety

Council) as well as a Guide covering Standards, Regulations and the Act 96% of respondents felt that Council Inspectors should complete the E1

Course before they are able to inspect pools and spas 94% of respondents wish to see greater functionality on the Swimming Pool

Register website 51% of respondents are not satisfied with the quality of communication

from the BPB and OLG 66% of respondents have been provided with different interpretations of

standards, regulations and the Act when speaking to the BPB and OLG 31% of respondents who made enquiries with the BPB or OLG heard back

within 1 to 3 days whilst 21% did not hear back at all 68% of respondents had inspected pools and found that a previous council

inspector or certifier had referred to the wrong Standard, Regulation and Act or incorrectly interpreted or applied clauses

72% of respondents believe enough was being done to educate pool

owners, purchasers, lawyers and real estate agents on the newly introduced pool and spa inspection program

55% of respondents did not believe that government had listened to

industry stakeholders over the last 4 years

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SWIMMING POOL BARRIER INSPECTIONS – A NEW INDUSTRY

Whilst the Swimming Pool and Spa Inspection Program commenced on the 29th April 2016, the E1 Accredited Certifier Industry started to emerge in early 2015.

There have been early warning signs from industry stakeholders and certifiers regarding E1 Certifiers not receiving proper guidance and support post their accreditation. In fact, many E1 Certifiers remain very concerned at the subjective way they are expected to assess pool barriers.

The ability for this new industry to have access to guidance via a dedicated and independent “Pool Safety Council” is fundamental to it achieving a consistent and practical safety compliance framework. SPASA maintains that a dedicated “Pool Safety Council” should be urgently established as an independent body to oversee swimming pool safety. Such a body would provide a forum to bring together all relevant stakeholders to discuss and seek to progress the issues associated with pool safety.

COMMUNICATION AND EDUCATION ON POOL SAFETY SPASA considers it critical that there is an active and committed program of communication and education on pool safety and child supervision which includes the engagement of key stakeholders in the consultation, design and delivery of pool safety initiatives. Key elements should include:

The establishment of a Pool Safety Council, comprising of relevant stakeholders with the function of advising the Government on pool safety policy and practice

Meaningful and active engagement of the swimming pool and spa industry and other respected organisations

A dynamic education program on pool safety and active child supervision

A comprehensive Pool and Spa Legislation, Regulation and Standards Guideline

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CONCLUSION SPASA shares the government’s aim to protect the safety of young children around private swimming pools; however, when you look at the survey data, it is difficult not to form the view that there are significant and dangerous gaps that need to be urgently addressed. The Independent Review of the Swimming Pool Barrier Requirements for Backyard Swimming Pools in NSW undertaken by Mr Michael Lambert was finalised and provided to government in December 2015. SPASA has urged the government to release the Lambert Report as soon as possible to all stakeholders so that we may properly analyse and understand any recommendations that have been made. SPASA’s view has always been that government has not heeded good advice on pool and spa safety provided by key industry stakeholders since 2012. As a result, SPASA has now connected with this new industry sector in the hope that government will now listen to the very people that have been approved as Accredited Pool Certifiers to inspect pool barriers in NSW. The Pool and Spa Certification Survey provides a unique and valuable insight into this newly created sector which SPASA hopes will assist government to ensure the goal of pool safety brought about by good policy; education and consistency remain the number one objective. In the interests of improving pool and spa safety, SPASA remains available to meet with all of government at the earliest possible opportunity to discuss the outcomes from the Pool and Spa Certification Meeting and the associated Pool and Spa Certification Survey.

Yours Sincerely Spiros Dassakis Chief Executive Officer Enclosed: “APPENDIX A” - Pool and Spa Certification Survey

8% 9

5% 6

8% 10

43% 51

35% 42

2% 2

Q1 Please advise which category ofaccreditation you hold with the Building

Professionals Board:Answered: 120 Skipped: 3

Total 120

# Other (please specify) Date

1 in the process of completing the course work to become an E1 5/23/2016 10:32 PM

2 A4 Certifier unrestricted 5/22/2016 7:11 PM

3 None yet. Qld Pool Safety Inspector. 5/19/2016 1:46 PM

4 A4, C1 C2 C3 C4 C6 C12 5/14/2016 12:50 AM

5 I have completed the NSW E1 course but had to be registered via mutual recognition because of the BPB cock up 5/10/2016 7:52 PM

6 A4 5/10/2016 11:31 AM

7 Training provider 5/10/2016 10:35 AM

8 Qld Pool Inspectors licence 5/10/2016 9:15 AM

A1Certifier

A2Certifier

A3Certifier

E1Certifier -NSWTraining...

E1Certifier -MutualRecognit...

CompletedE1 Course &chosen notto apply...

0%

20%

40%

60%

80%

100%

8% 5% 8%

43%35%

2%

Answer Choices Responses

A1 Certifier

A2 Certifier

A3 Certifier

E1 Certifier - NSW Training Pathway

E1 Certifier - Mutual Recognition Pathway

Completed E1 Course & chosen not to apply for accrediattion

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Pool and Spa Certification Survey - conducted by SPASA

Spiros

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"APPENDIX A"

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57% 67

38% 45

3% 3

2% 2

Q2 Should the 2015 Swimming Pool BarrierReview (Lambert Report)

be released immediately to allstakeholders?Answered: 117 Skipped: 6

Total 117

# Additional Comments: Date

1 I what space is it ok not to 5/19/2016 10:11 AM

2 Accountability is lacking. 5/14/2016 8:49 AM

3 How do you get a copy? 5/12/2016 2:46 PM

4 Unsure 5/11/2016 1:02 PM

5 There is enough changes at the moment we don't need more to be added to the mix. 5/11/2016 12:21 PM

6 Imam unfamiliar with this document ,but generally speaking documents should be made public. 5/11/2016 8:34 AM

7 Way overdue 5/10/2016 7:52 PM

8 Transparency is in question here.............What is there to hide? 5/10/2016 4:37 PM

9 For the sake of transparency, the report should be released. 5/10/2016 2:42 PM

10 Subject to all items having been considered by Govt. 5/10/2016 12:55 PM

11 We were asked to participate in a public consultation and as such this document should be released for publicviewing. This matter relates to child safety which is an issue for the entire community, therefore members of thepublic are entitled to know what the NSW Government is planning for this important industry relating to pool safety.

5/10/2016 10:35 AM

12 I have had a quick look at the review but am not completly sure on which section of it you are referring to. Do youmean council contracting out inspections to certifiers?

5/10/2016 9:40 AM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

57%

38%

3%

2%


Strongly Agree

Agree

Disagree

Strongly Disagree

12


13 Why has government not released it yet ? 5/10/2016 9:28 AM

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20% 24

45% 55

12% 15

5% 6

17% 21

Q3 Do you feel that the E1 Course providedyou with the necessary knowledge to

competently assess swimming pools andspas under the relevant editions of

legislation, Building Code and AustralianStandards?

Answered: 121 Skipped: 2

Total 121


1 Although clarification on why out of ground and wet edge pools were ever certified as it has been clearly pointedout that they should never of been in NSW. The comment that they were to a compliance standard at one stageneeds to be clarified. Both A1 certifiers and clients who have had their pools of this nature certified over the lastdecade want us to clarify if it was certified on its completion date why does it not comply now.

5/23/2016 9:11 PM

2 NA 5/19/2016 1:46 PM

3 But changes and variations after are not updated quick enough or to enough people. Also there seem to bechanges every few weeks not good enough

5/19/2016 10:11 AM

4 Partly due to the complexity of the legislation. 5/18/2016 7:38 PM

5 Because I did the course over a year ago, changes and particularly fence testing concerns have only come to lightsince. I felt the course glossed over some topics and it should be longer. It's been a learning curve that I had towork through after the course.

5/16/2016 11:31 AM

6 The syllabus is only requires a basic knowledge. 5/10/2016 2:42 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

I am an A1, A2or A3 Certif...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20%

45%

12%

5%

17%


Strongly Agree

Agree

Disagree

Strongly Disagree

I am an A1, A2 or A3 Certifier and not required to do the course

14


7 Having to comply with 3 diffrent standards makes this very complex and difficult to absorb. There should only be 1standard. (Like Qld). The objective is to save lives not mitigate owners expence. Too much un-nessesary content.Ie statistical data

5/10/2016 2:01 PM

8 I can't answer this question. 5/10/2016 1:55 PM

9 I did not have to do the E1 Course. This is wrong as I would have certainly benefited by doing the training as wouldmy colleagues.

5/10/2016 12:29 PM

10 There was a lot to absorb in a few days if you did not come from a legal or previous certification background. Thereis no resource after the course for advice, clarification or consultation which would be of enormous benefit

5/10/2016 10:34 AM

11 However I have had a good look at the course and feel that the knowledge you need to insepct a pool propoerlycomes from experience and I dont think that enough experience it attained throug doing the course. I would like tosee random testing of the completed works to ensure the requirements are being met.

5/10/2016 9:40 AM

15


42% 50

39% 47

6% 7

2% 2

12% 14

Q4 Do you believe there is merit in havingthe E1 Course recognised by the nationalvocational training regulator - Australian

Skills Quality Authority (ASQA)?Answered: 120 Skipped: 3

Total 120


1 Not sure as I am unaware of this 5/16/2016 11:31 AM

2 Another bloody training course i am over them 5/11/2016 8:34 AM

3 This provides credibility to the training especially as it is safety related. 5/10/2016 12:29 PM

4 If all states were using the same legislation it would be benificial however they are not so I don't believe it iseffective to have a state writing a course where they do not have experience with the legislation.

5/10/2016 9:40 AM

5 Yes absolutely. Gotta be better than what we have now. 5/10/2016 9:28 AM

Strongly Agree

Agree

Disagree

StronglyDisagree

I am an A1, A2or A3 Certif...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

42%

39%

6%

2%

12%


Strongly Agree

Agree

Disagree

Strongly Disagree

I am an A1, A2 or A3 Certifier and not required to do the course

16


4% 5

33% 39

34% 41

29% 35

Q5 Do you believe there is sufficientguidance provided by the Building

Professionals Board and the Office of LocalGovernment to assist Pool Certifiers?


Total 120


1 Not sure, as haven't started to certify pool in NSW yet. 5/24/2016 5:47 PM

2 It has improved over the last two years. 5/23/2016 9:11 PM

3 There is literally nowhere you can safely ask a question. Everyone must be asking similar questions a space isrequired to disseminate these answers

5/19/2016 10:11 AM

4 For reasons stated in Question 3. 5/18/2016 7:38 PM

5 I do agree but there when many updates and changes given out when we were on the E1 training course. Maybethings have changed again and the people who were on past courses do not know of the updates.

5/18/2016 1:27 PM

6 There could be a lot more guidance. They could be more responsive to queries - emails still remain unanswered.Even finding out what was deemed to be high risk pool was discovered by talking to Council, not BPB. They needmore staff to deal with this aspect and should be more open. We are left to fend for ourselves in the main, whichleads to decisions being made on how to deal with issues we are presented with and we need consistency in ourdaily activities. Being told to use your own judgement is not a lot of help.

5/16/2016 11:31 AM

7 More guidance from spasa 5/14/2016 9:14 AM

8 I do believe it is improving though. 5/11/2016 7:14 PM

9 There is NO support and NO guidance that I can see 5/10/2016 7:52 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

4%

33%

34%

29%


Strongly Agree

Agree

Disagree

Strongly Disagree

17


10 When asking for advice and guidance on interpretation of relevant legislation the answer is always 'seek your ownlegal advice'.

5/10/2016 5:55 PM

11 I think they need to take a look at what the QBCC have done, they have had this running for 5yrs now. 5/10/2016 4:57 PM

12 Needs more info and clarity with explanations with certain topics, such as time extensions and exemptions andcontinual support.

5/10/2016 1:37 PM

13 Better guidance/practice guide type succulent required. Councils are currently providing advice to E1 Certifierswithin their LGA.

5/10/2016 12:55 PM

14 There has been no guidance released for E1 Certifiers. There is no specific area that an E1 can go to to receiveconsistent advice regarding the application of the legislation or interpretation of the standards. A Pool SafetyCouncil or similar to that of QLD must be introduced so this industry can receive the support and guidance itdeserves.

5/10/2016 10:35 AM

15 There is very little guidance provided, most updates on rule changes ect come first vis the pool spa association orby CPD training

5/10/2016 10:34 AM

16 Guidance comes from OLG but PBP should realise the definition associated with its name - to date they areunprofessional

5/10/2016 9:52 AM

17 Who. Yeah Right. 5/10/2016 9:28 AM

18 The bpb give no assistance, nore do they follow up in dangerous complied pools that they have been informedabout in writing.

5/10/2016 9:21 AM

18


4% 5

26% 31

30% 36

40% 48

Q6 Do you consider the BuildingProfessionals Board accreditation fees of$1,500 and $750 fair value for the service

and guidance they provide?Answered: 120 Skipped: 3

Total 120


1 I paid $1,500 just 6 weeks ago (as a penalty it would assume) for being a Queensland Registered Pool Inspector!Now I find out that they are now only charging $750!!! I am now feeling really ripped off and angry.

5/25/2016 11:22 AM

2 They need to increase the local Councils inspection fees in line with private certitiers, which will free them to subcontract out to private certifiers and or tell pool owners to seek private certifiers. As we don't want the fees to droplike QLD $70 inspections etc...

5/24/2016 5:47 PM

3 It is extremely hard to understand why a E1 licence is nearly double the cost of a builders licence. Also if a E1certifier in NSW has to also hold similar licences mainly builders licence why can't it be a discount for those whohave to carry both licences.

5/23/2016 9:11 PM

4 What guidance 5/19/2016 10:11 AM

5 This is a lot of money. How can this be justified when QLD is so much cheaper. QLD have been doing this forlonger and have a better handle on costs , so why cant NSW follow their example.

5/18/2016 1:27 PM

6 At this time I feel it is a ok cost, my contractors license is a lot cheaper. It all depends on the services given, as Ihave just started getting active with the inspections, it's hard to say. Ask me in a year.

5/18/2016 8:08 AM

7 Far too expensive in my opinion, even at $750. Some say it keeps out rif-raf but thats not how I look at it. I do notknow how they can assign a charge of that amount when a Full Builders License costs less than that.

5/16/2016 11:31 AM

8 For E1 I think fees are too high for 1 year. Please see note at end of this survey 5/15/2016 5:14 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

4%

26%

30%

40%


Strongly Agree

Agree

Disagree

Strongly Disagree

19


9 This fee has now been reduced to $750. 5/11/2016 12:21 PM

10 The fee is worthless if it is dependent on their guidance. 5/10/2016 7:52 PM

11 There is no equality in the pricing and appears to be designed to disadavantage the mutual recognition Certifiers.Quality of information is substandard and positions / interpretations not explained

5/10/2016 2:42 PM

12 My Builders license cost $900 for 5 years 5/10/2016 2:01 PM

13 Should be lesser. 5/10/2016 1:37 PM

14 Apart from some FAQ information on the BPB website, there is little to no information for E1 Certifiers found ontheir website. The OLG has recently released some very basic Fact Sheet information. Considering the fees that anE1 Certifier are required to pay each year, I would like to know what these fees cover?

5/10/2016 10:35 AM

15 It should be an equal fee for both private sector and council certifiers 5/10/2016 9:53 AM

16 I think that the accreditation charges for everybody are too steep. If people were trained properly they would needto offer the levelof support that they do.

5/10/2016 9:40 AM

17 Steep price for nothing in return. 5/10/2016 9:28 AM

18 These prices are to much. 5/10/2016 9:21 AM

20


30% 36

44% 53

18% 22

8% 10

Q7 Do you believe Certifiers who areaccredited to inspect pools should berequired to undertake "pool specific"

Continuing Professional Development every12 months?


Total 121


1 There needs to be a 1/2 day interactive course to go over new legislation and any re occurring issues over the lasttwelve months. Then a basic multi choice questions in group format. This should be done through the BPB and partof the licensing cost.

5/24/2016 5:47 PM

2 This should also be under the CPD points needed to carry your builders licence it is just to many courses to expecta builder/E1 certifier to add to a year. The courses expense as well as the cost of loosing earnings while attendingthe courses can add up. Please think about combining the E1 points to the building licence points as they both areunder the same building umbrella.

5/23/2016 9:11 PM

3 Its all about saving kids lives!! 5/23/2016 6:15 PM

4 The education needs to pool specific and accessible 5/19/2016 10:11 AM

5 It is over the top . if it is needed then every 18 months or 2 years would be ok. 5/18/2016 1:27 PM

6 I think as long as the information nights and meetings keep coming that would be adequate. 5/18/2016 8:08 AM

7 It needs to be delivered on line though by way of information. Scenarios, information of fence testing etc.Fencetesting done at different times of day gives different results.. Owners are subjected to unnecessary when their fencefails the test yet the manufacturers says it passes.

5/16/2016 11:31 AM

8 Every two years. 5/12/2016 2:46 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

30%

44%

18%

8%


Strongly Agree

Agree

Disagree

Strongly Disagree

21


9 CPD is a positive and acceptances practice in most industries and professions 5/10/2016 7:52 PM

10 Only if they are issuing Certificates of Compliance. 5/10/2016 5:55 PM

11 But it should be a limited amount 5/10/2016 3:41 PM

12 It should also include business Mgt practices and client mgt practices. 5/10/2016 2:42 PM

13 Unless there is a change in regs. I dont see the point 5/10/2016 2:01 PM

14 As long as it was free or low cost. 5/10/2016 12:29 PM

15 They should be required to undertake pool specific courses when relevant substantial changes occur 5/10/2016 11:13 AM

16 Particularly in an evolving industry I do believe this is necessary. Whilst there is little to no information being sharedacross the E1 Industry by the BPB, it will be essential.

5/10/2016 10:35 AM

17 Yes I think it would be a good if there was means of clarifying and interpreting act, regulations and standardsfurther.

5/10/2016 10:34 AM

18 Folk from with no swimming pool experience especially as they have not had day to day experience 5/10/2016 9:52 AM

19 Yes otherwise they will be rusty. 5/10/2016 9:40 AM

20 As long as there were no cost opportunities. 5/10/2016 9:28 AM

21 Unless the Australian Standard changes. OLG do not know what the basic requirements are and they are nottested

5/10/2016 9:21 AM

22


28% 33

26% 31

47% 56

Q8 Will you be considering undertaking"Minor Building Works" as an Accredited

Pool Certifier now that it has beenapproved?


Total 120


1 Even though I am a qualified carpenter and have certificate 4 in Building & Construction (but just never got mybuilders licence) I would suggest that you could not do much, if any structural work, for $1,000 including material,labour (and GST) and fixing small things on a fence is not rocket science. In Queensland, if you are also acarpenter, you can do minor repairs (up to I think $3,500) My question is - why is this not mutually recognized inNSW?

5/25/2016 11:22 AM

2 There should be a course for minor repairs.Cert 3 structural landscaping....etc.... for those that want to do minorrepairs.

5/24/2016 5:47 PM

3 Under review 5/23/2016 9:11 PM

4 should not be allowed it is a conflict of interest and will encourage rorting 5/19/2016 7:43 PM

5 I am concerned about the bpb attempting to have yet another document required being signed 5/19/2016 10:11 AM

6 I believe it is unprofessional and leads to reducing reasonable fees by unscrupulous certifiers "back loading" fees,in some cases for unnecessary works.

5/18/2016 7:38 PM

7 I would like to as I am a Tradesman with 25 years experience working on large commercial projects in Sydney andLondon. But I am not a builder so I can not do the work. If you are a tradie and can prove competence via a whitecard or Trade Cert - you should be able to do the work. I can weld, do electrical wiring for 240v and 12v systemsand work on BMS (Building Managements Systems) computer programming. So I think I can fix a gate.

5/18/2016 1:27 PM

8 Not sure if I qualify with my carpenter license. 5/18/2016 8:08 AM

9 BPB contract requirements make it unattractive and to beauracratic 5/18/2016 12:18 AM

10 I will consider but later on. I can't see the point when the limit is $1000. I havent bought any CPR signs yet as Iexpect to be asked to install them as well, and its not worth my time for the profit that can be made. 99% of poolsinspected had so many other issues, the sign is only one.

5/16/2016 11:31 AM

11 Paperwork required is to bureaucratic. 5/15/2016 11:01 PM

12 I was initially but not now that I have seen the process I have to follow 5/14/2016 9:14 AM

Yes, as I am also a NSW Licensed Builder, Pool Builder or Structural Landscaper

No, even though I am also a NSW Licensed Builder, Pool Builder or Structural Landscaper

I do not qualify......

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

47%26%28%


Yes, as I am also a NSW Licensed Builder, Pool Builder or Structural Landscaper

No, even though I am also a NSW Licensed Builder, Pool Builder or Structural Landscaper

I do not qualify......

23


13 Being a licienced Fence and Balustrade Installer in both Qld Nsw and over 3 decades in the trade and installationof thousands of pool fences it saddens me that our trade has no recognition with NSW BPB what so ever when ourresponsability to install pool fencing becomes more of a liability than any other trade in the building game, theoption of becoming swimming pool certifier... would our trade not be first preference out of all trades with theknowledge and hands on pratical experience and the trade that is called on to rectify all non compliant swimmingpool fencing. E1 certifier was a venture toward semi retirement for many of us licienced fencing tradesman andextremely easy task because we have to know all the regulations and standards to perform swimming pool fenceinstallation All of our trade take this task of installing a pool fence or barrier very seriously as the last thing wewould want on our mind is some young infant drowning in swimming pool that we had installed fencing around . Itwould be so much easier if the legislation was the same as Qld those certifiers with the right trade licience canconduct an inspection fix the non complying issues and issue a compliance certificate in the one day without all theaddiitional paperwork and waiting period for that seller of the property.

5/10/2016 8:01 PM

14 I believe certifying and rectification should be separate issues 5/10/2016 7:52 PM

15 I personally believe that allowing Certifiers to do minor works will lead to a race to the bottom in quality , as theyreduce the initial inspection fees to acquire a job and hope to gain extra funds by doing the ' minor' works.. that' swhat happened in Qld !

5/10/2016 6:24 PM

16 I wouldn't want to anyway as you mite get a few people drumming up work and ripping people off. 5/10/2016 4:57 PM

17 It's outrageous that as a licences balustrade and pool fence manufacturer and installer that I'm unable to have thatrecononition!

5/10/2016 4:53 PM

18 Im not infavour of a person that has the power to reject compliance yet able to price fior minor work to be done.IMO it dilutes the importance of Pool Certifiers

5/10/2016 3:56 PM

19 Other than a CPR chart or tightening gate hinges 5/10/2016 3:48 PM

20 I am a licensed NSW Fencing contractor However I do not qualify 5/10/2016 12:09 PM

21 No relevant to me 5/10/2016 10:35 AM

22 This is an unnecessary restriction as the works involved such as hinges, latches and minor repairs do not require abuilders licence. Pool owners will not contract licenced builders for small repairs. They will hire a handy man whohas NO qualifications (usually). Consequently why should E1 cerrtifiers with many years experience be excludedfrom this area of potential income but having said that the adjustment of tightening hinge tension or latch wouldprobably be done gratis at the time of inspection. This would allow for faster compliance and less cost to the poolowner.

5/10/2016 9:52 AM

23 However I would like to be legally able to offer advice to my clients and the fencers who have no idea. 5/10/2016 9:40 AM

24 I have no interest 5/10/2016 9:21 AM

24


58% 70

27% 33

11% 13

4% 5

Q9 Do you support the establishment of anindependent governing body such as a Pool

Safety Council" to: provide industry andconsumer guidance; and answer queries

on pool and spa barrier standards and howthey should be applied?


Total 121


1 Absolutely - we get little help from the BPB, although I must admit Melissa Savage does return my calls. The LocalCouncil tells me they are not permitted to give any advise (and nothing in writing)

5/25/2016 11:22 AM

2 Absolutely needed 5/19/2016 10:11 AM

3 A pool safety council is urgently needed 5/18/2016 12:18 AM

4 Not heard of this.... will need to consider 5/16/2016 11:31 AM

5 Current arrangements with BPB are all that is required. 5/12/2016 2:46 PM

6 The Building Professional Board already has this in place and they are the governing body. 5/11/2016 12:21 PM

7 Certifies and the public need a specific point or reference. They both need to access reliable advise in this space. 5/10/2016 7:52 PM

8 This is exactly what the industry needs - particularly certifiers and fencing contractors - provided a clear, conciseand unambiguous answer is given in lieu of the Board's standard response as previously stated.

5/10/2016 5:55 PM

9 A Pool Safety Council would be very helpful and well received by certifiers. 5/10/2016 12:29 PM

10 The controlling legislation needs to be dramatically improved in a way that eliminates the present confusion andlack of guidance

5/10/2016 11:13 AM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

58%

27%

11%

4%


Strongly Agree

Agree

Disagree

Strongly Disagree

25


11 Absolutely essential!!!! As per my previous comments the lack of communication coming out of the BPB and OLGis very concerning. Furthermore when information has been shared, often the information is non consistentbetween BPB, OLG and Council.

5/10/2016 10:35 AM

12 Absolutely essential 5/10/2016 10:34 AM

13 This works very well in Queensland and should be adopted in NSW. 5/10/2016 9:52 AM

14 It would be great for the fencing industry and the mums and dads. Just dont give them governance over thecertifiers or you risk creating mayham.

5/10/2016 9:40 AM

15 What we have now is a subjective group of people that have little or no idea and provide no assistance. 5/10/2016 9:28 AM

16 This is strongly needed. The bpb needs to be abolished 5/10/2016 9:21 AM

26


68% 84

26% 32

3% 4

2% 3

Q10 Do you believe the following would behelpful in assisting Private Pool Certifiers:

Pool Certifier Help line(Pool Safety Council) Swimming PoolGuidelines (covering the Standards,

Regulations and Act)Answered: 123 Skipped: 0

Total 123


1 As per Pool Safety Council 5/24/2016 5:47 PM

2 This is desperately needed 5/14/2016 9:14 AM

3 Should not be doing the job if you don't keep up to date. what wrong with BPB. 5/12/2016 2:46 PM

4 You can ring the BPB for this advice. 5/11/2016 12:21 PM

5 Both are needed 5/10/2016 7:52 PM

6 Pool Certifier Help Line - yes Guidelines - not so much 5/10/2016 5:55 PM

7 See comment at 9 above 5/10/2016 11:13 AM

8 Absolutely essential 5/10/2016 10:34 AM

9 I think the majority of A1, 2 & 3 certifiers who have had domestic experieince should have a good understanding ofthe legislation however there is no reference to swimming pool barriers in the Diploma of Building Surveying so itsprobably a good idea as experience can only be gained through the E1 course or the wrok place.

5/10/2016 9:40 AM

10 This is a must. 5/10/2016 9:28 AM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

68%

26%

3%

2%


Strongly Agree

Agree

Disagree

Strongly Disagree

27


11 This should be covered with a governing body 5/10/2016 9:21 AM

28


81% 100

15% 18

2% 3

2% 2

Q11 Do you agree that council poolinspectors should be required to undertake

the E1 course before they are able toinspect pools and spas?


Total 123


1 So far any council ones I have seen are not looking at the right areas or even standards 5/19/2016 10:11 AM

2 Having come from a Council where there was a good mentors and swimming pool fence practices, the need for'academic' training was not necessary. On the job training was the best form of education.

5/18/2016 6:23 PM

3 No Brainner and they must increase their prices. 5/18/2016 1:27 PM

4 Haven't they already? That's bizarre if not and might explain why they pass things we would not. 5/16/2016 11:31 AM

5 The government should quickly move to make sure Council Inspectors were trained if they were serious abouttraining.

5/14/2016 8:49 AM

6 Thy don't know what there doing in many cases. No standard approach between councils. 5/12/2016 2:46 PM

7 Some of the jobs I have been too where council inspectors have inspected the barrier and got it wrong. 5/11/2016 12:21 PM

8 The majority of barrier installs i have performed over the years i have found non compliant issues on nearly everyswimming pool that council certifiers have not recognised.

5/10/2016 8:01 PM

9 It is beyond absurd that they do not require training. 5/10/2016 7:52 PM

10 Most council inspectors are already qualified building Surveyors anyway .. 5/10/2016 6:24 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

81%

15%

2%

2%


Strongly Agree

Agree

Disagree

Strongly Disagree

29


11 Misinterpretation of the legislation by Council inspectors often leads to complaints to the Board against privatecertifiers (who have undertaken training and been given advice on how to interpret the provisions of the Act, Regand Standards).

5/10/2016 5:55 PM

12 AND how about they pay for it themselves 5/10/2016 4:53 PM

13 This should also include any person in council making a decision in relation to a pool. 5/10/2016 2:42 PM

14 Depends on level of experience the inspector has. Also they are under a chain of command so they aresupervised. E1 Certifiers may not be in the private sector.

5/10/2016 12:55 PM

15 As Council pool inspectors would have been dealing with and trained in the application of the legislation (usually forsome time) they should be well equipped to perform their role. If a Council engages someone without experience inthis area they should ensure that additional training is provided either in-house or externally.

5/10/2016 11:13 AM

16 Absolutely essential!! At this time we have E1 Certifiers who have completed an accredited training course wiht themost up to date interpretations of the Standards. They complete the first inspection and issue a pool owner with aWritten Notice of Non Compliance, however 6 weeks later if the pool owner has not received a Certificate ofCompliance, they must pass their notice onto Council. Council are the enforcement agency. The MUST receive thesame training as E1 Certifiers so the same assessment model is used by both Certifiers to determine compliant/noncompliant pool barriers.

5/10/2016 10:35 AM

17 Why should they be any different to Certifiers. This would give everyone required training and move to moreconsistency between inspections regardless of the certifier

5/10/2016 9:52 AM

18 All learning increases the knowledge base. 5/10/2016 9:40 AM

19 Of course they should. Some of what is coming out of councils is scary, dangerous and negligent. 5/10/2016 9:28 AM

20 I have documented evidence of council passing pools that are dangerous 5/10/2016 9:21 AM

30


3% 3

26% 31

44% 51

23% 27

4% 5

Q12 As a user of the Swimming Pool andSpa Register how would you rate it's

functionality?Answered: 117 Skipped: 6

Total 117


1 No comment. have not used yet 5/24/2016 5:47 PM

2 NA 5/19/2016 1:46 PM

3 Not sure why comments are needed 5/19/2016 10:11 AM

4 Not used yet 5/18/2016 6:23 PM

5 OMG that site is amateurish and I have wasted so much time on it, prior to us being given exact instructions whichare extremely convoluted. If you do not follow exactly the many many steps prior to issuance, you get stuck in amaze. Can do it now, but it took a lot of effort and so many buttons should not be presented to us when they do nottake us to where we want to go. ie. pressing inspection in the wrong order.

5/16/2016 11:31 AM

6 Have not used it 5/12/2016 1:06 PM

7 It is not the most user friendly site to navigate. 5/11/2016 12:21 PM

8 It is extremely amateurish 5/10/2016 7:52 PM

9 Guidance notes incomplete 5/10/2016 2:42 PM

10 Property address search functionality could be slightly more user freindly 5/10/2016 11:13 AM

Excellent

Very Good

Satisfactory

Poor

Very Poor

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

3%

26%

44%

23%

4%


Excellent

Very Good

Satisfactory

Poor

Very Poor

31


11 It is extremely difficult to navigate. The requirement, of the Building Professionals Board, that the AccreditedCertifier be the sole person to update the register is archaic and counter productive (time spent updating theregister would be better spent carrying out more inspections). A third party (administrative/clerical person) shouldbe allowed to deal with this function with the certifier being emailed to confirm their agreement to substantivechanges to the register e.g. an email seeking confirmation that a Compliance Certificate can be issued,

5/10/2016 11:13 AM

12 Very cluncky!!! 5/10/2016 9:52 AM

13 I actually haven't used it yet, But have been inspecting pools for over ten years. I have had a look at the site and Ithink the concept is good.

5/10/2016 9:40 AM

14 My 9 year old son could do a better job designing a functional website. 5/10/2016 9:28 AM

15 Requires immediate improvement 5/10/2016 9:21 AM

32


53% 65

41% 50

7% 8

0% 0

Q13 Do you support greater functionality ofthe Swimming Pool Register such as:

Certifier to Council communication Pooland Spa Certfier newsletters, alerts, safety

messages, sharing of case studies andcompliance related information, surveys

and online CPD opportunities SynchronisedOLG and BPB communications Pool Ownerinteraction via newsletters, alerts and safety

messagesAnswered: 123 Skipped: 0

Total 123


1 Don't force council comms through this channel 5/19/2016 10:11 AM

2 Makes sense 5/12/2016 1:06 PM

3 Not needed. 5/11/2016 12:21 PM

4 This data base should be exploited to the maximum. 5/10/2016 7:52 PM

5 I believe this is the responsibility of organisations such as the AIBS and AAC. 5/10/2016 5:55 PM

6 Also, should be able to indicate who the owner of the pool is at the time of inspection, not just at time ofregistration.

5/10/2016 3:41 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

53%

41%

7%


Strongly Agree

Agree

Disagree

Strongly Disagree

33


7 This should not be the only medium to communicate with pool owners. Pool shops is a logical and appropriatemedium.

5/10/2016 2:42 PM

8 Such functionality could provide us all with a very powerful communication platform. 5/10/2016 9:28 AM

34


6% 7

43% 52

30% 36

21% 25

Q14 Are you satisfied with the quality andlevel of communication you are receivingfrom the Building Professional Board and

the Office of Local Government?Answered: 120 Skipped: 3

Total 120


1 Monthly email bulletin but 1 compulsory CPD course since 2010.. 5/24/2016 6:28 PM

2 NA 5/19/2016 1:46 PM

3 Too late, Spasa update is before they do 5/19/2016 10:11 AM

4 Slow and often only resulted after certifiers asked. Especially with the non compliance certificate, some directiveswere embarrassingly vague and time consuming to resolve. We should be receiving regular information and itshould always be accurate, full, unambiguous and timely.

5/16/2016 11:31 AM

5 I have called the pool and spa association for guidance. 5/14/2016 8:49 AM

6 Poor, poor and poor 5/12/2016 1:06 PM

7 Again, I think it is improving but it was extremely limited 5/11/2016 7:14 PM

8 When I have a question I ring them. 5/11/2016 12:21 PM

9 Communication is poor. 5/10/2016 7:52 PM

10 OLG have been found to be supportive and helpful at times but not the BPB. 5/10/2016 3:48 PM

11 Waiting fir a response to questions on the non- compliance certificate. This was raised over 4 weeks ago 5/10/2016 2:42 PM

12 There are many problems not being addressed 5/10/2016 11:13 AM

Very Satisfied

Satisfied

Unsatisfied

VeryUnsatisfied

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

6%

43%

30%

21%


Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

35


13 Ive had mixed results, sometimes good, sometimes not so great 5/10/2016 10:34 AM

14 OLG is good with communications but the BPB needs to move into the twenty first century! Not being able to sendout license renewal notices but advise that it is the responsibility of the certifier to renew before current licenseexpires or reapply if it does is plainly archaic! The BPB also needs to send out notices of CPD requirements andcourses / conferences available to gain necessary point requirements

5/10/2016 9:52 AM

15 There is information in regard to the legislative changes whoich is good. But that seems to be what the informationis limited to.

5/10/2016 9:40 AM

16 There was no option for me to choose "Disgraceful". 5/10/2016 9:28 AM

17 I'm receiving no communication. What I do receive is poor at best 5/10/2016 9:21 AM

36


13% 15

39% 46

14% 17

17% 20

17% 20

Q15 Have you been provided with differentinterpretations of Standards, Regulations

and the Act when speaking with theBuilding Professionals Board and the Office

of Local Government?Answered: 118 Skipped: 5

Total 118


1 Not yet started 5/24/2016 5:47 PM

2 NA 5/19/2016 1:46 PM

3 Individual council personnel are even worse giving incorrect information to general public 5/19/2016 10:11 AM

4 I have seen different interpretaion from private certifiers A2-A3 5/18/2016 9:01 PM

5 N/A at this stage 5/18/2016 6:23 PM

6 Homeowners are hugely exposed to wildly incorrect interpretations provided by certifiers and council inspectors. 5/14/2016 8:49 AM

7 I have not spoken about this subject to the BPB 5/11/2016 8:34 AM

8 I have only approached them on a couple of occasions. Their advise is scratchy to say the least. 5/10/2016 7:52 PM

9 Several requests for clarification have been ignored by the OLG and BPB 5/10/2016 6:24 PM

10 Both tend not to give advice at all. 5/10/2016 5:55 PM

11 I obtained written response from the OLG to which I took on good faith. The BPB has now issued a direction to meto interpret the standard in the same manners as the BPB.

5/10/2016 2:42 PM

Frequently

Sometimes

Rarely

Never

Not Applicable

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

13%

39%

14%

17%

17%


Frequently

Sometimes

Rarely

Never

Not Applicable

37


12 I received advice from the OLG which confirmed my opinion, then received a call retracting the opinion. If they dontknow, who does?

5/10/2016 10:47 AM

13 There seemed to be some confusion about the changes to the non compliance certificates and how that would allwork

5/10/2016 10:34 AM

14 I haven't had the need to request the information as I know where to find it. Throughout my carrer I have found itdifficult to locate an original copy of AS1929.1986 eventhough it was the standard used in NSW at the time.

5/10/2016 9:40 AM

15 So much for every certifier being on the same page when government regulators are on different wave lengths. 5/10/2016 9:28 AM

16 Difficult to get to speak to anyone to ask a question. 5/10/2016 9:27 AM

38


8% 10

23% 27

10% 12

8% 10

4% 5

21% 25

25% 30

Q16 How long have you had to wait for aresponse when raising questions with the

Building Professionals Board and the Officeof Local Government?


Total 119


1 Melissa Savage does return my calls but any one else I would be lucky to get a call back at all? 5/25/2016 11:22 AM

2 NA 5/19/2016 1:46 PM

3 The guy on the pool register great at answering and helping 5/19/2016 10:11 AM

4 N/A 5/18/2016 6:23 PM

5 Gave up calling after the first time. BPB advice was casually vague. OLG were slightly more helpful but again theinformation provided was very unclear

5/18/2016 12:18 AM

6 Same day from OLG if you call right person. BPB... refused to speak to my wife as she is not a certifier they said.So I wrote an email and still nothing. I was warned at course of this, and I agree BPB just do not ever reply to anywritten query and phone calls result in having to leave a message. I have had one conversation and worked out therest of my issues myself.

5/16/2016 11:31 AM

7 Sent a couple of email...............the silence was deafening 5/15/2016 11:01 PM

8 When we seek guidance we need it then and there. When I did hear back I get confusing views from people thatdo not understand themselves the technical nature of the what is required.....Nothing is ever in writing which is aproblem because the advice is sometimes different between BPB and OLG. It is also dependent on who you aretalking too.

5/14/2016 9:14 AM

9 I just do not call the BPB any more and whilst the OLG is slightly better their communication is unclear andsometimes questionable.

5/14/2016 8:49 AM

10 Local Council - 2.5 weeks 5/11/2016 7:14 PM

Same Day 2 - 3Days

1 Week 2 Weeks 3 Weeks Did nothear back

NotApplicabl

0%

20%

40%

60%

80%

100%

8%

23%

10% 8%4%

21%25%


Same Day

2 - 3 Days

1 Week

2 Weeks

3 Weeks

Did not hear back

Not Applicabl

39


11 I have had to sent emails multiple times, sometimes I receive a response other times no acknowledgement at all. 5/10/2016 3:23 PM

12 Information sought was specific and information provided by BPB and OLG was amateur at best. 5/10/2016 12:29 PM

13 Various. Sometimes same day, sometimes no response. 5/10/2016 10:47 AM

14 OLG have provided vague advise to my questions when I call but the BPB seens to have little expertise and verrespond

5/10/2016 10:15 AM

15 Have not had to ask a question, yet 5/10/2016 9:34 AM

16 I just ring SPASA. 5/10/2016 9:28 AM

17 OLG same day BPB no calls back 5/10/2016 9:27 AM

18 Reported a in safe compliance by email. No response 5/10/2016 9:21 AM

40


27% 33

31% 37

10% 12

11% 13

21% 26

Q17 Have you inspected a swimming poolor spa and found that: a previous councilinspector or certifier has referred to thewrong Standard, Regulation and Act; or

they have incorrectly interpreted or appliedclauses


Total 121


1 NA 5/19/2016 1:46 PM

2 I have also been overruled in correctly by council 5/19/2016 10:11 AM

3 Once 5/18/2016 9:01 PM

4 Pool Barrier Inspections were brought in to improve safety. It is clear from the inspections I have come across thatthe safety of pools is being compromised by lack of education, subjective views and inability to read the standard,Regs and Act

5/18/2016 12:18 AM

5 None of the pools i have been inspecting have been previously inspected. One had approval under OccupationCertificate and had louvres of greater than 100mm opening directly onto pool, so I guess Warringah Council musthave allowed that. I failed that.

5/16/2016 11:31 AM

6 This happens 8 out of 10 times 5/14/2016 9:14 AM

7 I have been approached by a number of clients to review advise given by councils. It is often comfused and not inkeeping with the Standard or Regulation.

5/10/2016 7:52 PM

8 I have identified issues of noncompliance missed by council 5/10/2016 4:53 PM

Frequently

Sometimes

Rarely

Never

Not Applicable

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

27%

31%

10%

11%

21%


Frequently

Sometimes

Rarely

Never

Not Applicable

41


9 Wet edge and above ground pools 5/10/2016 3:23 PM

10 I have had an E1 certifier inspect a pool 2-4 months after my issue of an OC and issue a non-compliance noticeincorrectly.

5/10/2016 10:47 AM

11 Not personally however I receive this feedback on a regular basis from E1 Certifiers. In discussions with the BPBand OLG they recognise that this is happening too, however they have accepted that this is the way it is.

5/10/2016 10:35 AM

12 i looked at a pool the other day that had a notice from council that was requesting compliance with matters fromdifferent standards

5/10/2016 10:34 AM

13 I fould that private certifiers were worse than the council officers as they did not seem to take the time to investigatethe legislation whereas; the council officers would make the time as if their co-worker had to do the follow upinspection and it was wrong they would be chastised.

5/10/2016 9:40 AM

14 Its the wild wild west. So much for safety. Something has to be done to improve training and consistency. 5/10/2016 9:28 AM

42


2% 2

26% 32

35% 42

37% 45

Q18 Do you believe enough is being doneto educate pool owners, purchasers,

lawyers and real estate agents on the newlyintroduced pool and spa inspection

program?Answered: 121 Skipped: 2

Total 121


1 Haven't seen any advertising 5/19/2016 10:11 AM

2 They only know because of what I have written to them and told them of. Owners are clueless Everyone leaves tolast minute Things are improving now. They think major expense is the inspection, whereas its the rectification.North Shore rental properties are the worst and probably only complied 50 years ago, not now.

5/16/2016 11:31 AM

3 Education to professions working in this space has been almost invisible. That which has been provided has beenconfusing and often misleading.

5/10/2016 7:52 PM

4 There should be a mass marketing effort by all interested parties to ensure the community realise the need forCompliance for all pools

5/10/2016 6:24 PM

5 The confusion in the real world is amazing. There has been no marketing campaign targeting owners, purchasers,lawyers and real estate agents. Even Councils are not properly informing their residents.

5/10/2016 12:29 PM

6 I am not familiar with what is happening in these areas 5/10/2016 11:13 AM

7 There has been little to no media. There are some very basic Fact Sheets on the OLG website and nothing on theBPB website. Not good enough. How will pool owners ever understand pool safety laws, if no-one educates themabout it.

5/10/2016 10:35 AM

8 I have to explain to everyone i deal with 5/10/2016 10:34 AM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2%

26%

35%

37%


Strongly Agree

Agree

Disagree

Strongly Disagree

43


9 Most people registered their pool, so OLG and council has access to all their email addresses, yet NOT ONE pieceof info has been sent to home owners and others listed above

5/10/2016 9:43 AM

10 I think the current situation is much better than it ever has been. 5/10/2016 9:40 AM

11 There was no option for "Less than Zero Effort" 5/10/2016 9:28 AM

44


2% 2

43% 47

29% 32

26% 28

Q19 Do you believe that the BuildingProfessionals Board and the Office of Local

Government has really listened to theswimming pool and spa industry and other

respected stakeholders regarding theimplementation of the barrier inspection

program over the last 4 years?Answered: 109 Skipped: 14

Total 109


1 Na 5/24/2016 5:47 PM

2 not in a position to comment yet 5/23/2016 10:32 PM

3 maybe this could apply to the last year 5/23/2016 9:11 PM

4 Not sure. 5/18/2016 6:23 PM

5 No idea, have only been involved for 1 year. 5/16/2016 11:31 AM

6 It children safety not what an group wants. I sure the Politian's have listen too much the reason NSW is in a mess.One example is current Real Estate purchase issues.

5/12/2016 2:46 PM

7 New To NSW 5/11/2016 6:02 PM

8 I have no knowledge of the communication of the dialog on this matter . 5/11/2016 8:34 AM

9 Had they listened we would not have the mess we do 5/10/2016 7:52 PM

10 don't know 5/10/2016 7:17 PM

Strongly Agree

Agree

Disagree

StronglyDisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2%

43%

29%

26%


Strongly Agree

Agree

Disagree

Strongly Disagree

45


11 Mildly agree - the program should not have been deferred in its implementation. 5/10/2016 5:55 PM

12 1 Standard is what all need 5/10/2016 2:01 PM

13 Consultation seems to have been one way............Governments way! 5/10/2016 12:29 PM

14 Can't comment on this question. 5/10/2016 12:04 PM

15 I feel that the Office of L G has listened but little to improve the problems has happened 5/10/2016 11:13 AM

16 Every time they ask the public to participate in public consultation, absolutely NOTHING has changed from theiroriginal discussion paper. They ask us to comment on this discussion paper and then they ignore the advice theyreceive. Total disregard.

5/10/2016 10:35 AM

17 Not in a position to judge 5/10/2016 10:34 AM

18 I think so but I have not had much involvment. 5/10/2016 9:40 AM

19 They listened but did not hear what anyone was saying. Embarrassing management similar to UK comedy "YesMinister".

5/10/2016 9:28 AM

46


Q20 Please list other important points youfeel require a greater focus to improve the

Swimming Pool and Spa InspectionProgram.


# Responses Date

1 Not sure yet 5/24/2016 5:47 PM

2 one guide line for all pools better education for the public, real estate agents, solicitors & conveyance's. 5/24/2016 9:42 AM

3 n/a 5/23/2016 10:32 PM

4 I belive all persons who hold an E1 certifiers licence or work in this area of inspecting swimming pool barriers needto of passed the same course on the subject. I find it dangerous that we in NSW have persons like councilinspectors and A1 building certifiers inspecting pool and giving wrong advise and even passing pools that are not tothe appropriate standard. This is a direct problem of no training. I believe if a person holding a E1 Qld licence canapply under mutual recognition and be allowed to inspect pools in NSW with out doing the same 4day course wemust attend in NSW noting that they also have the advantage of not being required to carry a builders / poolbuilders licence. IS this a fair playing field! I don't think so! Who is going to be responsible when/if a untrainedcertifier gets it wrong and a young child suffers.

5/23/2016 9:11 PM

5 none at the moment as still relatively new to providing service 5/23/2016 5:53 PM

6 Fixed fee for inspection like council 5/22/2016 7:11 PM

7 one legislation should be introduced in NSW immediately 5/19/2016 7:43 PM

8 pool council is a must to support e1 Also council pricing is a killer and needs to be reviewed if they want to keep ane1 working

5/19/2016 10:11 AM

9 Get rid of the 1986 standard make all pools at least comply with 2007 standard. 5/18/2016 9:01 PM

10 More Practical and Scenarios that relevant to the real life. 5/18/2016 8:49 PM

11 I would like more publicity and education for pool owners letting them know that there is alternatives other thanusing council for pool inspections There are a lot of customers I believe that they assume that council are the onlygoverning body that can issue certificates

5/18/2016 6:38 PM

12 Compare all pools against one (the latest) standard. 5/18/2016 6:28 PM

13 Educate pool owners so they arent so shocked. Most pool owners think this is a massive expense for them and thatparents should better supervise their kids to not climb into neighbouring properties.

5/16/2016 11:31 AM

14 As a new business, I have found it impossible to compete with council fees when I take into account BPB yearlyfees, PI insurance etc

5/15/2016 5:14 PM

15 Council response time of 21 days to release date of pool build is a big problem for everyone involved. 5/15/2016 11:03 AM

16 1) 2.3.1 of the standard 2) Infinity pools 3) common sense 4) make sure everyone is trained the same 5/14/2016 9:14 AM

17 help line 5/14/2016 12:50 AM

18 It is essential that testing of fence and gates occur as per Appendix. a large number of fences by major suppliers tonot pass. I believe most certifiers do not conduct these test.

5/12/2016 2:46 PM

19 I have attempted to communicate with local council on several occasions in regards to compliance of properties.The staff I encountered had no idea of what I was taking about and I had to wait several weeks for someone whodid know what I required to call me back. Staff at councils should be also better educated to assist the public.

5/11/2016 7:14 PM

20 E1 accredited persons are Pool Certifiers not Pool Inspectors, this is not Queensland it is NSW 5/11/2016 3:59 PM

21 Do away with the various standards relating to pools built in various time periods. Just have one set of standardsapplicable to all pools, and the provision to serve notice to upgrade within a certain timeframe relative to thecircumstances. This procedure is used in upgrading buildings to comply with the present fire safety standards.

5/11/2016 2:51 PM

22 Provide photo ID reference as part of the inspection notice non compliance items. 5/11/2016 1:11 PM

23 There is no provision in the standards for us to exempt non climbable items (poles because they are round) thatencroach into the NCZ where council can exempt.

5/11/2016 12:21 PM

24 Change the Australian Standard to one Standard Only 5/10/2016 8:01 PM

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25 Emphasis to the purchaser/pool owner that the barrier should not be an afterthought when planning a pool. Mostnon-compliance issues tend to be the result of overspending on the pool and cutting corners on the barrier.

5/10/2016 5:55 PM

26 I have been certifier for over ten years and all of a sudden infinity edge pools are not allowed.....This is creatingmany issues as I have for many years approved such pools.

5/10/2016 4:37 PM

27 uniformed schedule of fees to make the the whole system fair and equatable between private certifiers and localcouncils

5/10/2016 3:56 PM

28 One Standard would reduce the confusion and misinterpretation of the legislation when inspecting a pool 5/10/2016 3:23 PM

29 500 mm setback rule (Cl 2.3.1) being applied to boundary barriers. Use of notices of direction from the outset bycouncils. This shows prejudice by the council against the pool owner. Councils not conducting comprehensiveinitial inspections, then finding more points of non-compliance on subsequent indpections Minor repairs- there willbe a small number that can meet the criteria. It does not look to be aligned with the intent of increasing remediationspeed.

5/10/2016 2:42 PM

30 Please regulate to 1 standard (2012) 5/10/2016 2:01 PM

31 i havent had enough experience to answer yet 5/10/2016 1:45 PM

32 Mutually agreed inpection charge and reinspection charges 5/10/2016 12:10 PM

33 One standardised checklist for for each standard. Clarity on the six week repair period and the 90 day buyer clause.Why is a certificate of non-compliance valid for 12 months?

5/10/2016 12:04 PM

34 simplify the rules for pool 5/10/2016 11:37 AM

35 Improved legislation particularly the Australian Standard. Consider permitting a 1.5 m high boundary fence as beingcompliant to the current standard (The Office of L G could legislate for this as an interim measure). I can see thatboundary fencing is going to be a big problem for people required to meet with the current standard (AS 1926-2012)

5/10/2016 11:13 AM

36 It would be good to have a resource where you can seek clarification on specific issues whether they be situationalor more broad interpretations of things like what objects in what situations are considered climbable

5/10/2016 10:34 AM

37 They may get the barrier inspection program right the fourth or fifth time around. Until then what we have is full offlaws.

5/10/2016 10:31 AM

38 Where do I start. There is not one aspect of the barrier inspection program that is not plagued with issues. 5/10/2016 9:28 AM

39 More support for accredited certifiers & greater public awareness. 5/10/2016 9:27 AM

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