Recruitment Marketing Inside-OutAmi Price-Gagnon, ATB Financial

Core position: We are THE place to work for hungry, innovative connectors who believe they can create happiness through exceptional customer service. We will support your personal equity as you grow into the whole you, including your wellness, personal, professional, experiential, and spiritual development.

To  make  a  difference  through  exceptional  customer  service

Growth,  recognition,  wellness,  workplace  2.0,  community,  etc

We  all  connect  and  collaborate  to  reach  

common  goals

Hunger,  more  than  a  bank,  innovate,  

challenge,  current

The  ATBs The  Whole You Team  ATBTransform  Banking

The stories

The tools

The result

Screening Onboarding Infusions Recognition Growth

Of course we all know you“An elderly man who regularly visited his ATB branch was losing mobility in his

hands. Every time he made his signature it was long and painful, but he was proud to be independent. I wanted to offer help, but knew it would embarrass or offend him, so instead I told him that his initials would also work. He responded, “it’s because you all know me, right?”. Now he is even more proud to be a regular and he can sign papers quickly on his own.”

You’re a pioneer!“When we first got our U.S. MasterCards I knew a customer who would want one

immediately, and they were one of the first. However, after I sold it and looked for answers to their many questions, I realized that we didn’t have the answers to every scenario yet. They had a trip to Vegas coming up immediately, so I decided to make them the pioneers of the MasterCard. They tried a variety of charges and scenarios, and I waived any fees that came from it. I recorded the results to understand how the new U.S. MasterCard worked for the next customers who wanted one.”

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Ami Price-Gagnonon LinkedIn