B-HAG HoursB-HAG Hours

CHANGE IS OUR FRIENDCHANGE IS OUR FRIEND(But sometimes it can be hard!)(But sometimes it can be hard!)

CHANGE IS OUR FRIENDCHANGE IS OUR FRIEND(But sometimes it can be hard!)(But sometimes it can be hard!)

Big Hairy Audacious GoalBig Hairy Audacious Goal

Animal Emergency Care Centers will be the role model for all other emergency centers in the U.S.

Measures -- Waiting list for employmentWaiting list for employment

-- Waiting list for training servicesWaiting list for training services

-- People visit our facilities to see our People visit our facilities to see our operationsoperations

-- National media recognitionNational media recognition

-- We have enough cash flow/access to We have enough cash flow/access to capital to open a new facility anywherecapital to open a new facility anywhere

Animal Emergency Care Centers will be the role model for all other emergency centers in the U.S.

Measures -- Waiting list for employmentWaiting list for employment

-- Waiting list for training servicesWaiting list for training services

-- People visit our facilities to see our People visit our facilities to see our operationsoperations

-- National media recognitionNational media recognition

-- We have enough cash flow/access to We have enough cash flow/access to capital to open a new facility anywherecapital to open a new facility anywhere

CHANGE IS OUR FRIEND(Please discuss)CHANGE IS OUR FRIEND(Please discuss)

Why do organizations need to change?Why do organizations need to change?

Why does AECC need to change?Why does AECC need to change?

What are some changes you’ve noticed What are some changes you’ve noticed at AECC recently?at AECC recently?

Why do organizations need to change?Why do organizations need to change?

Why does AECC need to change?Why does AECC need to change?

What are some changes you’ve noticed What are some changes you’ve noticed at AECC recently?at AECC recently?

CHANGE IS OUR FRIEND (Please discuss)CHANGE IS OUR FRIEND (Please discuss)

What changes does AECC need to What changes does AECC need to make to reach our B-HAG?make to reach our B-HAG?

What changes does AECC need to What changes does AECC need to make to reach our B-HAG?make to reach our B-HAG?

B-HAG HoursB-HAG Hours

A series of approximately 20 A series of approximately 20 presentations to help us accomplish presentations to help us accomplish these changes, and…these changes, and… Fulfill our MissionFulfill our Mission Consistently practice our Core ValuesConsistently practice our Core Values Use our Ladder of PrioritiesUse our Ladder of Priorities

And finally, reach our B-HAGAnd finally, reach our B-HAG

A series of approximately 20 A series of approximately 20 presentations to help us accomplish presentations to help us accomplish these changes, and…these changes, and… Fulfill our MissionFulfill our Mission Consistently practice our Core ValuesConsistently practice our Core Values Use our Ladder of PrioritiesUse our Ladder of Priorities

And finally, reach our B-HAGAnd finally, reach our B-HAG

THIS WILL ALL RESULT IN,

(you guessed it….)

CHANGE!

THIS WILL ALL RESULT IN,

(you guessed it….)

CHANGE!

Why is change hard sometimes?Why is change hard sometimes?

NewNewDifferentDifferentUnfamiliarUnfamiliarUntestedUntestedCan therefore be Can therefore be

ScaryScary ThreateningThreatening

NewNewDifferentDifferentUnfamiliarUnfamiliarUntestedUntestedCan therefore be Can therefore be

ScaryScary ThreateningThreatening

Understanding how people in general react to change can help us understand our own reactions, and those of our team-mates. It can help us better move through and

accept change.

Understanding how people in general react to change can help us understand our own reactions, and those of our team-mates. It can help us better move through and

accept change.

Stages of ChangeStages of Change

Stage 1 - AcknowledgingStage 1 - Acknowledging

May feel shocked, threatenedMay feel shocked, threatenedMay deny change has happenedMay deny change has happenedMay appear slower in thinkingMay appear slower in thinkingMay appear distracted or forgetfulMay appear distracted or forgetful

May feel shocked, threatenedMay feel shocked, threatenedMay deny change has happenedMay deny change has happenedMay appear slower in thinkingMay appear slower in thinkingMay appear distracted or forgetfulMay appear distracted or forgetful

Stage 2 - ReactingStage 2 - Reacting

May experience and express various May experience and express various reactionsreactions AngerAnger DepressionDepression WithdrawalWithdrawal

May try to bargain to get old way backMay try to bargain to get old way back May believe “old way” will eventually returnMay believe “old way” will eventually return May recycle back to Stage 1 if emotions May recycle back to Stage 1 if emotions

denied or ignoreddenied or ignored

May experience and express various May experience and express various reactionsreactions AngerAnger DepressionDepression WithdrawalWithdrawal

May try to bargain to get old way backMay try to bargain to get old way back May believe “old way” will eventually returnMay believe “old way” will eventually return May recycle back to Stage 1 if emotions May recycle back to Stage 1 if emotions

denied or ignoreddenied or ignored

Stage 3 - InvestigatingStage 3 - Investigating

May show interest in new options and May show interest in new options and possibilitiespossibilities

May explore the benefits of moving onMay explore the benefits of moving onMay shift attention from the past to the May shift attention from the past to the

future.future.May show increasing excitement and May show increasing excitement and

enthusiasm for the futureenthusiasm for the future

May show interest in new options and May show interest in new options and possibilitiespossibilities

May explore the benefits of moving onMay explore the benefits of moving onMay shift attention from the past to the May shift attention from the past to the

future.future.May show increasing excitement and May show increasing excitement and

enthusiasm for the futureenthusiasm for the future

Stage 4 - ImplementingStage 4 - Implementing

May establish new routines, systems, May establish new routines, systems, and help others to do soand help others to do so

May be more flexible, creativeMay be more flexible, creativeMay start to view change as “the way May start to view change as “the way

we do things around here”we do things around here”May become comfortable with the May become comfortable with the

procedures and policiesprocedures and policies

May establish new routines, systems, May establish new routines, systems, and help others to do soand help others to do so

May be more flexible, creativeMay be more flexible, creativeMay start to view change as “the way May start to view change as “the way

we do things around here”we do things around here”May become comfortable with the May become comfortable with the

procedures and policiesprocedures and policies

Where are you? (Please discuss)Where are you? (Please discuss)

Each person should tell the group one Each person should tell the group one change they’ve noticed at AECC, and change they’ve noticed at AECC, and what stage they’re in regarding that what stage they’re in regarding that change.change. Example: “When Drs. Hancock and Irk left, Example: “When Drs. Hancock and Irk left,

I was in Stage 1 and felt threatened, not I was in Stage 1 and felt threatened, not knowing who would replace them. Now I’m knowing who would replace them. Now I’m in Stage 3 as I look forward to the new in Stage 3 as I look forward to the new possibilities the new doctors bring.”possibilities the new doctors bring.”

Each person should tell the group one Each person should tell the group one change they’ve noticed at AECC, and change they’ve noticed at AECC, and what stage they’re in regarding that what stage they’re in regarding that change.change. Example: “When Drs. Hancock and Irk left, Example: “When Drs. Hancock and Irk left,

I was in Stage 1 and felt threatened, not I was in Stage 1 and felt threatened, not knowing who would replace them. Now I’m knowing who would replace them. Now I’m in Stage 3 as I look forward to the new in Stage 3 as I look forward to the new possibilities the new doctors bring.”possibilities the new doctors bring.”

What is your Change Style?What is your Change Style?

ConserverConserver Pragmatist Pragmatist Originator Originator

______________________________________________________________ ConserverConserver Pragmatist Pragmatist Originator Originator

______________________________________________________________

ConserversConservers

Like things the way they areLike things the way they are ““Why fix it if it ain’t broke”Why fix it if it ain’t broke” Add stability to organizationsAdd stability to organizations Prefer setp-by-step changesPrefer setp-by-step changes Take care of completion of projectsTake care of completion of projects

Like things the way they areLike things the way they are ““Why fix it if it ain’t broke”Why fix it if it ain’t broke” Add stability to organizationsAdd stability to organizations Prefer setp-by-step changesPrefer setp-by-step changes Take care of completion of projectsTake care of completion of projects

PragmatistsPragmatists

Willing to change if change is neededWilling to change if change is neededPrefer change that is functionalPrefer change that is functionalFocus on common goalsFocus on common goalsExplore existing projectsExplore existing projects Implement plansImplement plans

Willing to change if change is neededWilling to change if change is neededPrefer change that is functionalPrefer change that is functionalFocus on common goalsFocus on common goalsExplore existing projectsExplore existing projects Implement plansImplement plans

OriginatorsOriginators

Always looking for new and better ways Always looking for new and better ways to do thingsto do things

Challenge existing structureChallenge existing structurePrefer extensive changePrefer extensive changeOften unsatisfied with status quoOften unsatisfied with status quoHelp organizations move forwardHelp organizations move forward

Always looking for new and better ways Always looking for new and better ways to do thingsto do things

Challenge existing structureChallenge existing structurePrefer extensive changePrefer extensive changeOften unsatisfied with status quoOften unsatisfied with status quoHelp organizations move forwardHelp organizations move forward

Benefit of mulitple stylesBenefit of mulitple styles

““If the different If the different perspectives are put together perspectives are put together and the other personand the other person’’ss opinion is respected, richer opinion is respected, richer and better results will be and better results will be achieved than by each achieved than by each approach separately”.approach separately”.

(Charlie Musselwhite, creator of the Change Style Indicator (Charlie Musselwhite, creator of the Change Style Indicator assessment)assessment)

““If the different If the different perspectives are put together perspectives are put together and the other personand the other person’’ss opinion is respected, richer opinion is respected, richer and better results will be and better results will be achieved than by each achieved than by each approach separately”.approach separately”.

(Charlie Musselwhite, creator of the Change Style Indicator (Charlie Musselwhite, creator of the Change Style Indicator assessment)assessment)

Where are you? ((Please discuss)Where are you? ((Please discuss)

No style is better than another - we’re No style is better than another - we’re just different. Each style has different just different. Each style has different gifts and challengesgifts and challenges

Where on the Change Style continuum Where on the Change Style continuum do you fit?do you fit?

How does your place on the continuum How does your place on the continuum make it easier or harder for you as make it easier or harder for you as AECC changes?AECC changes?

No style is better than another - we’re No style is better than another - we’re just different. Each style has different just different. Each style has different gifts and challengesgifts and challenges

Where on the Change Style continuum Where on the Change Style continuum do you fit?do you fit?

How does your place on the continuum How does your place on the continuum make it easier or harder for you as make it easier or harder for you as AECC changes?AECC changes?

Helping Ourselves and Our Teammates Through Change(Please fill out worksheet and discuss)

Helping Ourselves and Our Teammates Through Change(Please fill out worksheet and discuss)

What can you do more of, less of, or do What can you do more of, less of, or do differently to help yourself move through differently to help yourself move through changes at AECC better?changes at AECC better?

What can your teammates do more of, less What can your teammates do more of, less of, or do differently to help you move through of, or do differently to help you move through changes at AECC better?changes at AECC better?

What can you do more of, less of, or do What can you do more of, less of, or do differently to help yourself move through differently to help yourself move through changes at AECC better?changes at AECC better?

What can your teammates do more of, less What can your teammates do more of, less of, or do differently to help you move through of, or do differently to help you move through changes at AECC better?changes at AECC better?

Helping Ourselves and Our Teammates Through Change(Please discuss)

Helping Ourselves and Our Teammates Through Change(Please discuss)What can you do more of, less of, or do What can you do more of, less of, or do

differently to help your teammates move differently to help your teammates move through changes at AECC better?through changes at AECC better?

What can the leadership team do more What can the leadership team do more of, less of, or do differently to help you of, less of, or do differently to help you move through changes at AECC better? move through changes at AECC better?

What can you do more of, less of, or do What can you do more of, less of, or do differently to help your teammates move differently to help your teammates move through changes at AECC better?through changes at AECC better?

What can the leadership team do more What can the leadership team do more of, less of, or do differently to help you of, less of, or do differently to help you move through changes at AECC better? move through changes at AECC better?