Portfolio of Services

The Full Spectrum of Strategic Resourcing Solutions

DOCS Services & Delivery Platform

Permanent Hiring

• Matching talent skills to the needs of your organisation

• Solutions range from entry level to executive leadership

• Focus on employee profile (cultural fit, soft skills)

• Over 1200 permanent employees placed in 2014

• Flexible pricing models available (retained search, % salary, volume discounts)

The identification and permanent placement of talent into your team

Contingent Resourcing

• Examples: illness, parental leave, unforeseen peaks in activity (mandated studies, quality issues)

• DOCS’ employees work across all clinical development functions, covering all major therapeutic areas and phases of development

• Over 90% of DOCS employees are in-sourced across our sponsors’ organisations

• Dedicated line management structure ensures appropriate appraisal, performance management and oversight of staff and rapid on-boarding from point of selection

The deployment of contingent resources to meet unforeseen or short-term needs

Contingent Resourcing

DOCSLM

Sponsor FunctionOwner

PM - USA CRA CTA PM - China

CRA CRA CRA CRA CRA CRA

Program In-Sourcing

• Team insourced to resolve a deficit of internal resources necessary for execution

• Team work exclusively on particular program and operate as an extension of the sponsor’s project management team

• All the benefits of contingent resourcing with added advantages: • Efficient management of resources, through fixed-term, transparent

models • Recruitment of specific skillsets to enhance customer’s development

team

• DOCS has successfully deployed Program In-sourcing teams in clinical monitoring, pharmacovigilance, statistical programming, medical writing and a range of other disciplines

The deployment of project or program-specific teams for a defined period and scope of work

Program In-Sourcing

DOCSLM

Sponsor FunctionOwner

PM - Study A CTA CTA PM - Study B

CRA CRA CRA CRA CRA CRA

Strategic Capacity Management

• Applies where sponsor proactively maintains a cohort of flexible resources, e.g. 70/30 permanent/flexible

• Supplements in-house development team

• Bridges gap between minimum needs and peak activity

• Requires proactive forecasting of demand more strategic approach

• Typically deployed through limited number of providers (one or two), over significant scale and volume

• Drives preferential pricing and contracting flexibility

Provision of a strategic, large-scale, resourcing solution to support fluctuating business needs

Functional Service Provision (FSP)

• Closer to the full service SOW for sponsor function oversight (training, process, systems, locations)

• Flexible pricing options reflect different models (FTE, Unit-Based, Outcomes based)

• Contracts reflect minimum quality standards and KPI expectations• DOCS’ currently have 25 active FSP’s which includes Site

Management, Study-start-up, Stats & Programming, Data Management and Pharmacovigilance.

The management and execution of an entire function on behalf of the sponsor

Project Out-sourcing vs. FSP

Hybrid Service Delivery

Evolving from sponsors’ desire to combine the benefits of traditional outsourcing models and the flexibility of functional models

Success based on the ability of DOCS to deliver: • Tailored Strategic Resourcing models (sponsor control, cost-

efficiency, delivery)• Leverage ICON’s full service infrastructure and capabilities

(information systems, SOPs, SLAs, scientific expertise and best practice models)

The combination of elements of functional and programmatic outsourcing models to create a customised “hybrid” solution

Variable Benefit Profile

Why Use Strategic Resourcing?

• Reduce total costs

• Reduce Balance Sheet risk (fixed costs)

• Integrate Governance of insourced & outsourced functions

• Seamless migration of resources between models

• Leverage sponsor core competencies and CRO expertise

• Mitigate co-employment risk

Evolving Sourcing Models To Support Growth

Next Generation Sourcing Model: Optimise interfaces for mutual advantage