DUNICOP

Project is co-financed by European Union through Hungary-Croatia IPA Cross-border Co-operation Program

QUALITY ASSURANCE SYSTEM AT JOSIP JURAJ STROSSMAYER UNIVERSITY OF OSIJEK

HRN EN ISO 9001:2008

QUALITY ASSURANCE

STAGESDUNICOP DUNICOP

I. PHASE

Till year 2006

(Beginnings of quality assurance)

• Turning point in quality assurance system at University of Osijek – Project „Establishment of a quality improvement system of education at the Josip Juraj Strossmayer University of Osijek".

II. PHASE

From 2006 till 2012

(Establishing of quality assurance system)

• Implementation of the project „Establishment of a quality improvement system of education at the Josip Juraj Strossmayer University of Osijek".

• Establishment of Quality Assurance units at the University level (Committee for improvement and quality assurance, Quality Assurance office, Quality Assurance advisor) and at the constituents level (Commissions for the improvement and quality assurance and Quality Assurance offices).

• Documents that regulate quality assurance are defined (The Regulation on the organization and operation of a quality assurance system at the University).

• From 2006 till today the scope of quality assurance activities increased, therefore there was a need for quality assurance independence from the University management.

UNIOSQ

The upgrated system is based on ESG Standards and guidelines and is structured according to

ISO 9001:2008 standards regarding educational system, science activities and business procedures.

DUNICOP DUNICOP DUNICOP DUNICOP QUALITY

ASSURANCE STAGES

III. PHASE

From 2012….

(Upgrated quality assurance system)

• Upgrated system is defined by Guality Manual and by establishing Quality Assurance Center (till then – Quality Assurance Office).

UNIOSQ

DUNICOP

Josip Juraj Strossmayer University of Osijek needs ISO 9001:2008

As a tool to improve Universities educational system, science activities and business procedures

In order to have a quality assurance system that controls quality of services (meaning quality of services that University provides for its users – students)

To improve quality assurence system by having insight into things that need to be changed

WHY QUALITY SYSTEM BASED

ON ISO 9001?

DUNICOP

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

First steps towards implementing ISO 9001:2008

• Informing University management on ISO 9001:2008 standards

• Implementing documents

• Preparing documentation that describes quality assurance system according to ISO 9001:2008 standards

• Checking the effectiveness of quality assurance system, identifying disadvantages and initiating corrective measures to eliminate identified disadvantages

DUNICOP

What we have done (Year 2012)

√ Informed University management on ISO 9001:2008 standards – Seminar regarding ISO 9001:2008 requirements (April 25th, 2012)

√ Prepared documentation that describes quality assurance system according to ISO 9001:2008 standards

Quality manual - basic document that describes and defines quality assurance system (valid since September 3rd, 2012 - first edition)

Quality assurance system procedures – 20 procedures (valid since September 3rd, 2012)

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

DUNICOP

√ We checked the effectiveness of established system (Internal audit – September 25th, 2012) → eliminated identified disadvantages →prepared for the Certification audit (October 2nd, 2012)

- Documentation on quality assurance system is very well ranked (Quality manual, procedures)

- Compliments on Quality manual

- Established quality assurance system in great amount complies with ISO 9001:2008 standards as well as with Quality manual regulations

(approximately 90%)

- Quality assurance system at the Univesity is evaluated as effective

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

AUDITORS COMMENT

S

DUNICOP

Successfully implemented quality assurance system according

to ISO 9001:2008

standards

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

DUNICOP

What happened next (Year 2013)

√ Some disadvantages on Certification audit are identified

√ Requests for preventive/corrective action are written and acted upon

√ Identified disadvantages are corrected within offices responsible for identified disadvantage

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

QUALITY MANUAL (2.0)

July 15th, 2013

DUNICOP

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

DUNICOP

√ Conducted Internal audit – June 17th, 2013

↓

√ Eliminated identified disadvantages

↓Preparation for Monitoring audit (November 20th, 2013)

QUALITY ASSURANCE

SYSTEM BASED ON ISO 9001

DUNICOP

DUNICOP

Thank you for your attention!Thank you for your attention!

Quality Assurance Center

Tel:

031/224-183

031/224-184

Fax:

031/224-190