Formal emails

Informal emails

Use colloquial Language: gonna, ‘cause.Contractions are frequent: don’t, hasn’t.Abbreviations or short forms: asap, TV.Use active forms: They delivered the goods

last Tuesday.Use emoticons and smileys

Formal and Informal LanguageFormal words Informal wordsTo requestRequirementsFurther To verifyTo contact To postponeTo regretTo assistTo receive

To ask forNeedsMore To check To get in touch withTo put offTo be sorryTo helpTo get