How to engage with customers on social media?
Post on 26-Jan-2017
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How To Engage with Your Customers on Social Media for Best Results?MOBILE APP DEVELOPMENTPPC
Ranked as the Seventh Best Search Engine Optimization Reseller Service in India by www.topseos.comSEOSMMWEB DESIGNWEB APP DEVELOPMENT
My name is John!
Im a working professional!
I use both, a phone and a computer.
.to access my favorite social media sites.
See how it happens
Im active on social sites all day long
Using my smartphone mostly...
Its so enriching and engaging experience...
I interact with brands
Constant interactionIn fact there is
Sometimes this conversation goes viral
Hi!I am a brand representative..
And I need to engage with my followers /customers on social media
This is extremely important for you to survive as a business..
First, you need to grab my(Johns) attention. You can ask me to like your FB page, follow your Twitter account and subscribe to your newsletter.
Then you need to publish interesting, entertaining and informative posts about your products and things that interest your social followers like me.
And you would have to do it several times a day at regular intervals but without spamming or bothering your followers
To schedule your posts, you can use a social media tool such as Hootsuite or Buffer. So, they will work for you, even when youre sleeping.
Now, lets have a look at some other things you need to do to engage with your followers on social media!
To engage with my customers and improve my products, I need their feedback
They are a customer-friendly brandMonitor their conversations and use it as a feedback...
Lets improve our products and services in accordance with the feedback received on social media
Wow ! They understand their buyers and their needs
You can also engage with your customers by
Announcing new products
Or giving freebies
Or something that adds value
Or featuring your customers in a company video
Or asking them to share their own videos
Or something that
makes them feel important! or delighted!!!
counter negative rumorsRumors are mere rumors
And dont forget to..
And dont forget to..and handle grievances.
Being a busy bee
through social media
& Pinterest etc.
The brand seems to be authentic & reliable
An engaged customer
In fact your brand appears more powerful now!
TacticsAction plansSocial media helps you enormously in achieving your organizational goals through engagement .
Its time to answer the queries of your customers
There is a human touchThey accept my suggestions/feedbackThey educate me about their productsThey have constant interactions with me..
So, when I think about companies offering the product I require, this companys name appears on top of my mind
BRANDHe makes the first visit to your store and buys your products
If you engage your customer properly, he comes back to you again and again.
Awarenessspreads throughword of mouth
and their friends and relatives are also likely to buy your products..
These are a few ways to engage your customers on social mediaBe innovative and discover more such ways
BRANDAnd do it consistently.
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