lviv pmday 2016 s vladimir ivanov: clash of agile project and waterfall organisation: case of...

29
Clash of Agile project and Waterfall organisation Telco Case: Nearshore Service Desk development story Vladimirs Ivanovs, IPMA-B, Assessor, Consultant Presented for: Lviv Project Management Day 2016

Upload: lviv-startup-club

Post on 11-Apr-2017

123 views

Category:

Business


1 download

TRANSCRIPT

Page 1: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Clash of Agile project and Waterfall organisation

Telco Case: Nearshore Service Desk development story

Vladimirs Ivanovs,IPMA-B, Assessor,

Consultant

Presented for:Lviv Project Management Day 2016

Page 2: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Source: http://www.flickr.com/photos/visualpunch/8746306184/

Page 3: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Source: https://plus.google.com/+Interestingengineeringofficial/posts/aNA1bYy4SgE

Page 4: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Waterfall vs Agile

Source: http://3.bp.blogspot.com/-K3ngAtwrwkc/TfeC0pOfFjI/AAAAAAAAHng/4IIBeneRPvc/s1600/bigendianlittleendian.jpg

Page 5: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Source: http://www.slideshare.net/gamsjo/agile-transitionsmidig2012

Page 6: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco
Page 7: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

1. MVP

Page 8: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Project setup

Source: http://www.daleolsonconsulting.com/blog/2009/05/03/waterfall-project-management-vs-agile-project-management-the-paradigm-shift/

Page 9: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

2. Double-standard

Page 10: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Gate model

Source: Gate model overview

Project Closure and Commercial Launch

Project Implementation

Start

Project/Feasibility Start

Project Implementation Completed

ProjectChange

Project Inception Start

Feasibility Phase

Inception Phase

ImplementationPhase

HandoverPhase

Page 11: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

3. Ortodox PMOProject documentation review:• QA is 'not recommending approval of Gate 2

remains by similar reasons - mainly due to ambiguities concerning scope and time plan‘

• PM expressed project group's view on necessity to use more agile approach and put more energy into action instead of digging into plan&scope definitions infinitely, what have ended in:

• '...Reviewer and Project Manager have different views on- level of detail and clarity which should expressed in these documents and - the way of describing deliverables...'

Page 12: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

“Live” the manifesto

Page 13: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

4. Working process

Page 14: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

5. Automate

Page 15: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

6. Goal pitch

Page 16: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

7. Identity

Page 17: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

8. Toolset

Page 18: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

9. Skills

Page 19: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

10. Value stream

Page 20: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Business results

Time Cost

Scope

Page 21: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco
Page 22: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

What worked & What didn’t

• MVP, Pull• Frequent Deliveries• Physical Kanban board• Weekly video conf.• War-room• Fixed time & budget• Focus on value-to-

business, cost

• Passing QA criteria• Schedules, estimates• LeanKit tool• Daily stand-ups / telco• Cross-cultural aspects• Fixed scope• Integration, dependencies

on other projects

Page 23: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Source: http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/

Page 24: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Source: http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/

Page 25: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Picture: http://www.agile42.com/en/blog/2012/08/16/ericsson-agile-transformation/

Page 26: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Are telco & Agile

oxymorons?

http://wikimapia.org/110181/ru/%D0%93%D0%BB%D0%B0%D0%B2%D0%BD%D1%8B%D0%B9-%D0%BE%D1%84%D0%B8%D1%81-%D0%BA%D0%BE%D0%BC%D0%BF%D0%B0%D0%BD%D0%B8%D0%B8-%C2%AB%D0%9A%D0%B8%D0%B5%D0%B2%D1%81%D1%82%D0%B0%D1%80%C2%BB

Page 27: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Credits1. Andrea Tomasini, Agile42, Ericsson Agile Transformation, http://www.agile42.com/en/blog/2012/08/16/ericsson-agile-transformation/2. Crystal Vitelli, Agile vs Waterfall Project Management, http://www.venveo.com/articles/agile-vs-waterfall-project-management3. Dale Olson Consulting, Waterfall Project Management vs. Agile Project Management: The Paradigm Shift,

http://www.daleolsonconsulting.com/blog/2009/05/03/waterfall-project-management-vs-agile-project-management-the-paradigm-shift/4. Geir Amsjo, Agile42, Agile Transitions, http://www.slideshare.net/gamsjo/agile-transitionsmidig20125. LeanKit.com, http://leankit.com/6. LiquidPlanner inforgaphic, http://www.liquidplanner.com/blog/agile-v-waterfall-which-project-management-style-is-right-for-you/7. Murray Robinson, Agileinsights blog, http://agileinsights.wordpress.com/2013/08/11/what-evidence-is-there-that-agile-works/8. MVP diagram, http://blogs.nature.com/tradesecrets/2011/12/20/minimum_viable_products_in_biotech9. Picture, http://3.bp.blogspot.com/-K3ngAtwrwkc/TfeC0pOfFjI/AAAAAAAAHng/4IIBeneRPvc/s1600/bigendianlittleendian.jpg10. Picture, http://www.tech-wd.com/wd/wp-content/uploads/2013/10/product_donuts-copy.jpg11. Picture, http://sd.keepcalm-o-matic.co.uk/i/say-no-to-scope-creep.png12. Picture, http://www.hachisvertas.net/blog/01/2013/09/09/testing-process-in-software-development13. Picture, http://www.nnybizmag.com/index.php/2012/05/19/bringing-ag-to-life/14. Picture, http://sport.delfi.ee/news/suusatamine/maailm/voimas-kristina-smigun-vahi-voitis-eestile-hobemedali-fotod.d?id=2917785915. Picture, http://russellchapman.wordpress.com/2014/03/03/russia-crimea-and-the-eastern-orthodox-church-lead-way-to-war/16. Picture, http://www.angelamaiers.com/2010/01/a-peek-inside-my-toolkit-online-toolset.html17. Picture, http://www.skillsconverged.com/TrainingMaterials/SalesMarketing/TrainingMaterialCustomerServiceSkills.aspx18. Picture, http://www.tracktrainingservices.co.uk/developing-your-customer-service-skills/19. Picture, http://www.financiallywisewomen.com/do-you-feel-like-you-are-swimming-up-stream/swimming-up-stream/20. Picture, http://anakegoodall.wordpress.com/2012/0/page/17/21. Philipp Schroder, http://www.flickr.com/photos/visualpunch/8746306184/22. Schulman, Shared Services : Adding Value to the Business Units, http://www.amazon.com/Shared-Services-Adding-Value-Business/dp/047131621023. Standish Group, Chaos Manifesto 2013, http://versionone.com/assets/img/files/ChaosManifesto2013.pdf24. Picture, http://wikimapia.org/110181/ru/%D0%93%D0%BB%D0%B0%D0%B2%D0%BD%D1%8B%D0%B9-%D0%BE%D1%84%D0%B8%D1%81-%D0%BA%D0%BE%D0%BC%D0%BF%D0%B0%D0%BD%D0%B8%D0%B8-%C2%AB%D0%9A%D0%B8%D0%B5%D0%B2%D1%81%D1%82%D0%B0%D1%80%C2%BB /25. Picture, http://www.gettyimages.com/detail/news-photo/summer-olympics-ukraine-olena-khomrova-olga-kharlan-halyna-news-photo/82546313

Page 29: Lviv PMDay 2016 S Vladimir Ivanov: Clash of agile project and waterfall organisation: case of implementing nearshore service desk for telco

Gift – PM Memo gameLearning Project Management through memory game.

Download Android app & try!

Tell what you think? http://ej.uz/PMMemo