Natalie Joy Pierce414 Summer Crossing, Sandy Springs, GA 30350

piercejoynatalie@gmail.com 404.556.3959

Professional Summary

Extremely motivated individual ready to start my career in sports. I am interested in photography, media, all recruiting aspects for football, working directly with the players in football as well as any other

aspect or opportunity available. I have been working alone in connection with several top contacts to learn all aspects of college football and early recruiting from rising 8th graders on. I have volunteered at

most every event at The University of Georgia or attended and ended up helping when needed since season end of 2014, which includes photographing events, helping out with registration of candidates for

the events and camps at The University of Georgia. I also have volunteered photographing a 7 on 7 camp with FSS and several camps put on by Everett’s Sports Marketing in Georgia.

Past Expericence in Healthcare

Highly experienced Administrative Assistant & Senior Medical Secretary within the medical community, experienced in Orthopedic Surgery, Plastic and Reconstructive Surgery, Surgical Oncology involving

multiple forms of cancer related diagnosis’s, Neurosurgical experience, Dermatology, OBGYN, workers compensation patients, legal matters as well as outpatient ambulatory surgical centers with 23 hour

overnight stay. Knowledgeable with prosthetics’, amputee assistance, cancer assistance, patient satisfaction and care involving patient needs and much more.

Well versed in anatomy, physiology, and medical terminology, maxillofacial plastic surgery, oral and orbital cancers, sarcomas with all anatomy as well as breast, melanoma, angiosarcoma, squamous cell

carcinoma, Moh’s procedures, and other cancer specialties. Extensive knowledge in hospital and physician billing. Excellent telephone manner and patient service skills. Very effective in developing solid professional working relationships with staff, nurses, physicians, and patients. Knowledgeable in Lifeport placements for patients prior to chemotherapy, records management, and general office skills, including

style typing and letter formatting.

Additional Talents includes working directly with athletes and injuries , patient care post op as well as aspects of college football programs and rehab.

Areas of Expertise

Office Management Customer/Patient Service Patient SchedulingEmployee Training Patient Records Management MarketingBilling and Coding Surgical Inventory Management Safety and Compliance

EducationMedical Terminology Customer Loyalty and Satisfaction Problem Solving

Planning and Organizing Physician Reimbursements Travel Arrangements

Procedures with State License

Ambulatory Surgery Centers Private Practice Revenue

Technical Skills

Microsoft Office Suite Medical Manager Practice Point ManagerNextech/Advantix/Sourcemed

10-Key Calculator ECP Billing

QuickBooks Adobe Software MedTech IDX systemPower Chart Lotus Notes Millenium SurginetEEMR GPR Scheduling Software Kronos; Time & Attendance

Natalie Joy Pierce piercejoynatalie@gmail.com 404.556.3959

Sports Related Experience

2014 Designed The Best of The Best Bulldawgs Players & Fans on Facebook only for UGA athletes, coaches, family of our athletes especially the football program, as well as Instagram named The Best of the Best UGA & on Twitter I am @BULLDAWGNATIVE

2014 The purpose of designing this group was mostly for UGA football Players, coaches, family & all positive fans to have somewhere they can read all the positive posts about our football team and the players and coaches skills and not have to see any negative information on themselves

I started this in 2014 and since then I’ve attended several Everett’s Marketing Football Camps

with UGA players, mini camps, 7 on 7 camps, signing day for 2015 and Dawg Night 2015 at The University of Georgia, all as volunteering for the experience to move forward with

my dream in sports

Attended and photographed Ray Drew’s Everett’s Sports Marketing Camp in Roswell Ga. Aaron Murray, Ray Drew and several others were involved in this event.

February 28, 2015 Attended Todd Gurley Signing at Dave n Busters in Duluth Ga. (observed only, I do not participate in having anything signed)

March 21, 2015 Attended and photographed Hudson Mason and Michael Bennett’s Everett Sports Marketing Camp in Roswell Ga and Photographed camp

April 11, 2015 Photography of Game Day at UGA 2015, as well as being introduced to our football players and families and coaches

May 31, 2015 Attended, photographed as well as involved with Tony Ballard with Fundamentally Sports Inc. Roswell, Ga. Participants including Rivals Football. Met many 5-star and 4-star football players. This is a non-profit organization.

June 6, 2015 Attended and participated in MRFC15 (Mark Richt Football Camp) as well as connected with most of UGA coaches as well as players assisting camp. Knowledge of playing and positions from each coach

June 13, 2015 Attended and assisted with The 7 on 7 mini camp at UGA, along with Byron De’Vinner whom is a Mentor, Offensive Line Coach, Former College Athlete and Motivational Speaker. At this event I was honored to be able to help out in the registration process as well as a many others. Interacted with the media as well as coaches of University of Georgia.

I have been active as well with the director of the Army Bowl, Erik Richards in communication and events.

Honored to have people with all football programs have faith in me, truly an honor

Photographed all aspects of Dawg Night 2015 at The University of Georgia as well as assisted in helping candidates and players from Woodward Academy and various other schools.

Natalie Joy Pierce piercejoynatalie@gmail.com 404.556.3959

Medical Professional Experience

The Hand & Upper Extremity Center of Ga October 22,2013-July 2015Administrative Assistant/Billing/Workers Comp advocate to Dr. Joshua Ratner

All Administrative Assistant duties for Dr. Joshua Ratner All credentialing duties, renewal of license, updating CAQH and maintaining all renewals Handling all Legal matters pertaining to workers compensation patient’s as well as any other

attorney matters, Depositions and expert witness for Dr. Joshua Ratner Main contact between Concentra (Advanced Medical Specialists) and Dr. Joshua Ratner for all

patients seen at Concentra or Children’s Healthcare Travel to several offices for clinic per week All billing matters referring to Dr. Joshua Ratner’s patients, A/R, Insurance verification, Workers

Compensation approvals, Charge Entry for all surgeries and clinic patients for Dr. Joshua Ratner As well as covering (On call) for other physicians in our practice when needed for Administrative

Coverage including Dr. Gary Lourie and Dr. Jeffery Klugman

Peachtree Buckhead Surgery Center Sept 9, 2013- Oct 3, 2013Secretary

PRN work for new surgery center, assisted with all duties getting the Surgery Center established as well as state licensed procedures.

Worked with all areas of the surgery center involving details on starting up an Ambulatory Surgery Center

Helped with each step, contractors, venders, rep's, accounts created, services needed, obtaining contracts or consignment options and more

Experienced in surgical forms for all areas, preop, operating room, anesthesia, pacu, discharge, etc

Worked along with the practice that owns the surgery to uniform procedures and protocols Talent in editing forms and implementing them into the practice

Plastic Cosmetic & Laser Surgical Practice June 4, 2013- July 19, 2013(PRN/ Temp Work)Patient Care Coordinator to Triple Board Certified Facial Plastic Surgeon

Worked alongside of a Triple Board Certified Plastic Surgeon Assisted in all consultations with patient’s and upcoming surgery candidates Scheduled all surgeries with affiliated facility locations Assisted in clinic with post op and follow up care, assisting nursing staff as well as surgeon Worked back log of lost patient’s Brought back lost revenue towards practice affiliated with patients Served as main contact for surgeon’s practice involving patient’s, surgeries, executive

connections and travel arrangements

Emory Hospital Clinic Midtown Campus; Atlanta, Ga. June 22, 2009 - Aug 1, 2012DEPARTMENT OF PLASTIC SURGERY AND SURGICAL ONCOLOGYSenior Medical Secretary/ Admin to multiple surgeons listed below Dr. Erica Anderson, Board Certified Plastic Surgeon Dr. Mark Walsh, Assistant Professor and Board Certified Plastic Surgeon, specializes in microsurgery

and plastic and reconstructive procedures Dr. Monica Rizzo, Associate Professor, Department of Surgical Oncology with Emory, Winship Cancer

Institute, and Grady Memorial HospitalSupported two physicians in two separate specialties with a third physician overlapping. Scheduled surgeries for multiple doctors in multiple locations, including Egleston Children’s Hospital, and all Emory campuses and in coordination with Paces Plastic Surgery. Entered prior authorizations to insurance

Natalie Joy Pierce piercejoynatalie@gmail.com 404.556.3959

companies. Scheduled all surgeries for both specialties and posted all three surgeons for co-surgeries with other specialties. Maintained all administrative duties for all surgeons

Dr. Mark Walsh and Dr. Erica Anderson (Board Certified Plastic Surgeons) Supported and assisted one of the plastic surgeons in a highly detailed process of becoming board

certified in plastic and reconstructive surgery with ASPS, entailing over 8 months of logging all cases and all coding; ensured all operative notes were completed and accurate for one year

Managed all referrals and consults for Orthopedic, Maxillary ENT Department, Neurosurgical Department, Cardiothoracic Surgery Department, Infectious Disease, as well as other departments involving co-surgeries with the plastic surgeons I supported

Served as main contact with sales reps on orders for custom made or regular molds for implantable devices with outside distributors including Stryker (MedPor, Biomaterials and Surgical Instruments); KLS Martin USA for craniomaxillofacial, ceurosurgical, ENT, oral and otolaryngology plastic surgery implantable devices with CT 3-D Imaging protocol for custom made molds; Mentor Corp, Allergan and Sientra breast implants; Spectrum Designs facial implants; Lorenz Surgical; wound vacs with KCI and Alloderm and spy equipment by Lifecell for plastic surgical procedures

Recognized for administrative and patient satisfaction by Department of Surgery Administrative Professionals Symposium, April 2011

Help coordinate each year with the selected plastic surgery residents’ schedules for cases within campuses, ensuring consistency in rotation, appropriate surgical coverage, and no overlap for our department surgeons

Performed brief orientation for students, interns, and residents; assisted in tracking vacations, conferences, and symposiums for all plastic surgeons; and ensured coverage on plastic surgery call schedule

Participated on Department of Surgery Patient Satisfaction Committee in 2011 Very familiar with athletic injuries for the practice I work for treats various colleges and pro teams for

orthopedic injuries

Dr. Monica Rizzo, Associate Professor of Surgical Oncology Supported Surgical Oncologist at Emory Hospital Midtown Campus in achieving National Breast

Cancer Accreditation, effective October 2010. Assisted surgical oncologist I supported becoming Associate Professor of Surgical Oncology, effective

date September 2011 specializing in dermal and skin malignancies Received top recognition within Department of Surgery for Administration and Senior Secretary with

Emory Midtown Clinic involving patient care relations Assisted with breast cancer study programs at Emory Hospital and Emory Midtown Hospital for my

practice load of patients and performed as main contact for surgeons and other surgeons involving direct patient care

Performed as primary contact for Winship Cancer Institute and Radiation and Medical Oncology Departments involving our practice for cancer treatment consultations

Received Certificate of Appreciation for Exceeding Patient Expectations twice from Emory patient relations and physician and numerous Press Ganey accolades

Additional Duties at The Emory Clinic Assisted where necessary in clinic setting when nursing staff was short-handed, including turning

over patient rooms, rooming patients, escorting physicians and residents for patient exams, informing patients of waits and delays, and fielding basic nursing calls

Directed patient phone inquiries from Emory’s Surgery call center to the appropriate physicians for questions involving diagnoses and specialties

Spectrum Neurosurgical Associates; Roswell, Ga. November 12, 2008 –March 26, 2009 Rotated from check in, check out, surgery scheduling and assisting RN medical calls End of day balance adding up copays to balance revenue for the day

Aesthetic Specialty Centre & Dermatology; Roswell, Ga.February 4, 2007 – March 17, 2008

Dr. Marc Yune, Double (Board Certified Facial and Plastic Surgeon)Dr. Stephanie Gardner( Dermatologist)

Natalie Joy Pierce piercejoynatalie@gmail.com 404.556.3959

Patient Coordinator/Billing and Coding Consulted with patients on fees and financial policies and provided written information and answers to questions for Dr. Yune and Dr. Gardner. Arranged surgeries at Lake Oconee Hospital, Healthsouth Outpatient Surgery Center, and Northside Hospital. Assisted surgeon and PA with daily schedules and provided patient liaison services to patients. Communicated with patients regarding insurance, patient responsibilities, and balances Assisted estheticians with various skin care products for patients Promoted Centre, Allergan, and Dr. Yune as spokesperson at Allergan’s Botox Conference in Atlanta Ensured timely and contractually agreed-upon reimbursements for and from insurance providers and

arranged mutually acceptable payment options Assisted in managing employees responsible for insurance verifications and pre-certifications and

approvals for surgeries Met monthly with physicians and staff to develop better ways to enhance practice, enforce policies,

market the Centre, and comply with CMS and State of Georgia procedures Resolved numerous errors dating back to 2004, including A/R insurance revenue outstanding, patient

balances, and coding Promoted local dentists in The Atlanta Smiles Foundation Aesthetic Specialty Centre, which provides

dental restoration and facial reconstruction for survivors of domestic abuse Worked directly with Pediatrics involving cleft lip and palate, otoplasty, congenital defects, microtia,

congenital nevus, and Poland’s syndrome

Atlanta Plastic Surgery/ Aesthetica Surgicenter; Atlanta, Ga. July 14, 1997 – Aug 20, 2006Medical Secretary assisting Nursing Supervisor Managed all front office duties including multi-line switchboard Answered all medical phone calls and routed to nurses; maintained all before/after patient photos Maintained cosmetic breast implant ordering, inventory, and audits with Mentor Corp. and Allergan Assisted in development of The Mentor Core Study on Silicone Memory Gel Breast Implants Assisted estheticians with Obagi medical products for patients for pre- and post-op facial proceduresBilling Manager and Front Office Manager for Aesthetica Surgery Center (privately owned by APS in cooperation with The Breast Care Specialists) Assisted administrator in accessing and negotiating new and established managed care contracts Managed and ordered all implantable devices including Mentor Corp. and Allergan breast implants

and facial implantable devices Assisted in developing and enforcing policies and procedures to comply with JCAHO and Georgia

State regulations for 23-hour ambulatory surgical centers Coordinated documentation for Aesthetica Surgicenter accreditation each year Posted all surgery charges, billed all surgeries to insurance involving UB-92s, and handled electronic

billing, collections, and cosmetic surgical payments Performed daily cash management reports and prepared bank deposits Assisted pediatric and adult surgical care within preop, PACU, and discharge of all patients and

overnight stays when necessary

Training and Professional Development

Emergency preparedness involving all safety codes within hospital and ambulatory surgical centers including quarterly mock drills

Attended Grand Rounds at Emory Hospital in 2011, presented by Dr. Mark Walsh Various skin care products including IS Clinical Products by Innovative Skincare, PHYTO-C by Phyto

Ceuticals, Obagi, Revision Skincare, Skin Ceutical Products, Gytone products and Nia 24 by Mentor Corp.

Treatments for body and facial rejuvenation with Sculpta, Radiesse, Juvederm, Restylane, Botox , Collagen and Fat Transfer techniques, as well as Candela laser hair removal systems, FotoFacial and FotoBody procedures, chemical peels, microdermabrasion procedures, sclerotherapy, UAL/SAL and Tumescent liposuction techniques and Latisse procedures

Familiar with typing and cross-typing blood units by individual case needed on file with blood bank prior to surgery and for post-surgical ICU procedures

Knowledge of:o Breast reconstruction procedures, such as Diep Flap, Pedicle Tram and Free Tram as well as

coordinating co-surgeries with Oncologists

Natalie Joy Pierce piercejoynatalie@gmail.com 404.556.3959

o Extensive knowledge with cranioplasties, free fibular procedures, mandibular procedures, micro-procedures in plastic surgery in conjunction with oral, ENT or neurosurgical specialists

EducationDuluth High School; Duluth Georgia; Graduated in 1991

Georgia Perimeter College; Dunwoody, Georgia 1991-1993

Personal InterestsMountain Biking, Road Cycling, Gymnastics, Running, Football, All Sports, Animals, Helping Patients and

Friends

AwardsCertificate of Appreciation for Exceeding Patient Expectations May 2012Certificate of Appreciation for Exceeding Patient Expectations June 2012

Much recognition for patient appreciation at The Emory Clinic on National Press Ganey from 2010 to 2012

www.pressganey.com Involvement with The Department of Surgery’s Patient Satisfaction committee 2010 at The Emory Clinic