OVERVIEWPMAX@ASME COURSE 6 - 8 OCTOBER 2015MAXIMISE YOUR POTENTIAL

PRESENTED BY: RENA NG SME SOFTWARE SOLUTIONS, 30 OCTOBER 2015

TABLE OF CONTENTS• Personal Profiling

• Professional Image

• Managing Workplace Relationships

• Goal Setting

• Appraisal

•Performance Management

• Strategic Planning

• Leadership Skills

1. PERSONAL PROFILING

LEARNING OBJECTIVES :• Understand our personal strengths and acquired skills

• Understand the relevancy of our profile to our job role

• Discover values and beliefs that can value add to our job role

• Identify improvement areas in our current role

APPLICATION OF PERSONAL PROFILING :• Useful in helping to understand oneself better through self-reflection

• Leads to better awareness about our personal characteristics or personality traits

• Correlation to our current job role

• What makes us unique and differentiated as an employee

1. PERSONAL PROFILING

EXAMPLES OF STRENGTHS ARE COMPILED IN THE FOLLOWING LIST

Action-Oriented Adventurous Analytical Artistic

Athletic Authentic Caring Clever

Compassionate Charming Communicative Confident

Courageous Creative Curious Determined

Disciplined Educated Empathetic Emotional Intelligence

Energetic Entertaining Fast Flexible

Focused Good-Looking Helping Inspiring

Intelligent Leadership Learning Motivated

Optimistic Open-Minded Organized Outgoing

Patient Precise Responsible Self-Controlled

Speaking Spontaneous Social/People Skills Strategic Thinking

Team-Oriented Thoughtful Trustworthy Visionary

Warm Will Wise

SKILLS

Active Listening IT skill

Analytical skill Interpersonal skill

Behavioral skill Leadership

Business Management

Communication Negotiation

Conflict Resolution Organization

Creative Thinking Personal skill

Critical Thinking Presentation

Customer Service Problem Solving

Decision Making Research

Entrepreneurial skill Social Media

Financial skill Team Building

Health Care Teamwork

Hospitality Technical skill

Writing

TELL US WHAT ARE YOUR STRENGTHS AND SKILLS

1. Who I am2. What I do3. My expertise4. How I do it5. My unique skills6. Closing

ELEVATOR SPEECH

2. PROFESSIONAL IMAGELEARNING OBJECTIVES :

• Project a professional image and understand its importance in business

• Know and apply the principles of personal branding

• Assess and critique your own professional image

• Deliver appropriate corporate etiquette in business and personal environment

What is professional image?Professional image is not just about our appearanceor what we wear. It is also about whom we are, our values,beliefs and behaviors. Example: show respect, punctuality,confidentiality, focus, and active listening etc.

First Impression

2. PROFESSIONAL IMAGEActivity:Build My Personal Branding

I’m a

2. PROFESSIONAL IMAGEWhat is professional image?• Corporate Ettiquette

Activity:How do we introduce ourselves?

Hand-shake

When we introduce others

Introduction

Eye Contact

2. PROFESSIONAL IMAGESummary of Corporate Etiquette• Eyes : T-zone

• Firm Handshake

• Introduce ourselves:Introduce our name and our company clearly when meeting people in abusiness event.

Eg. “I’m very pleased to meet you, Mr Tan. Look forward to working with you.”

• How we introduce others:introduce younger to olderintroduce junior ranking to senior rankingintroduce staff to clientsintroduce guests to their hosts in a business function

3. MANAGING WORKPLACE RELATIONSHIPS

LEARNING OBJECTIVES :• Recognize the importance of effective listening

• Learn questioning techniques that improves decision-making

• Understand the roles of Social Awareness in interpersonal relationships

• Understand the roles of Emotional Intelligence in workplace relationships

3. MANAGING WORKPLACE RELATIONSHIPSMy mind map:

IntrapersonalInterpersonal

Behavior

Emotions

Attitude

10 Principles

3. MANAGING WORKPLACE RELATIONSHIPS10 Principles of Effective Listening:

• Stop talking start listening• Relax to focus on the speaker• Help speaker feel at ease to speak• Avoid distractions and focus on what is being said• Empathise and understand the issue from speaker’s perspective• Be patient and let speaker continue after a pause• Be impartial and avoid personal prejudice• Mirror the volume, tonality even body language of speaker• Listen for ideas to form the whole picture, not just words in bits and pieces• Watch out for non-verbal communication gestures, facial expressions or eye-movements etc.

3. MANAGING WORKPLACE RELATIONSHIPSDEVELOPING SELF AWARENESS:

3. MANAGING WORKPLACE RELATIONSHIPSWhat is Emotional Intelligence?

EI is defined as the perception, use, understanding and management of one’s ownand others’ emotional states to solve problems and regulate behavior.

Emotional Intelligence is:• the capacity to recognize own feelings and those of others• instrumentality to motivate ourselves• to manage emotions in ourselves and in our relationships with others

5 Components of Emotional Intelligence:1.Self-awareness2.Self-regulation3.Empathy4.Social Skill5.Motivation

4. GOAL SETTING

LEARNING OBJECTIVES :• Understand that goal setting is a critical part of performance management

• Identify and set SMART goals

• The importance of re-calibrating ineffective goals

• Identify vital areas to succeed in reaching their goal

• Adopt an effective work plan with their supervisor

4. GOAL SETTINGWhat is a goal?Definition:On a personal level, setting goals helps people work towards their own objectives. Goal setting features as a major component of personal development literature. The word goal is also one of the most recent recognizable words in management for motivational endeavors.

The concept of SMART goals/ KPIs• Specific

• Measurable

• Achievable

• Realistic

• Time-limit to achieve the goal/KPI

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5. APPRAISAL

LEARNING OBJECTIVES :• Align employee’s operative duties with strategic business objectives

• Interpret employee’s competencies into validated performance ratings

• Discuss performance gaps with right attitude and focus

• Understand importance of KPIs parallel to job role

5. APPRAISALOVERVIEW OF APPRAISAL PROCESS

5. APPRAISAL

Benefits of Appraisal being carried out objectively in transparent approach:

• Employees understand their performance status well

• Communication between employee and superior is healthy

• Employee knows what to do next

• Organizational can obtain value from the employee’s contribution

• Calm and cool working environment

6. PERFORMANCE MANAGEMENT

LEARNING OBJECTIVES :• Understand how to set and communicate performance expectations to achieve effective and efficient ratings

• Know how performance is assessed to justify compensation and career progression

• Know how to establish learning and development opportunities

• Understand good practice of performance management positively impacts job satisfaction, employee retention and loyalty

6. PERFORMANCE MANAGEMENT

Strategic Purposes:• Help organization meets its strategic (long term) goals• Linking employee behavior to organizational goals• Prepare organization for future growth and future market

Administrative Purposes:• Collect evidence for management decision making• Driving factor for salary increment

Development Purposes:• Serve as a basis for developing employees’ skills & competencies• Employees are more aware of their own strengths and weaknesses• For future and current job fit

Purpose of Performance Management Cycle:

6. PERFORMANCE MANAGEMENT

Employer / SME Supervisor:• Make organizational goals simple and easy to understand• Defines clearly the performance level expected from the employees• Provide resources for the employees to meet these goals• Design a measurement system that is fair and applicable

Employee / Subordinate:• Internalize and subscribe the organization goals as one’s own• Applies his energy and competencies to achieve the goals set for him• Obtain resources from the management to facilitate achieving his/her goals

The Role of Employer and Subordinate inPerformance Management Process:

6. PERFORMANCE MANAGEMENT

• Provide evidence for every appraisal interview period

• Provide trend on each employee’s performance over the years

• Overcome “recency errors”

• Overcome halo and horn effects

• Retention of history due to dynamic movement of people within and in/out of the company

The importance of documentation:

7. STRATEGIC PLANNING

LEARNING OBJECTIVES :• Understand what strategy and strategic planning mean to an organization

• Understanding why mission, vision and core values of a company are critical

• Learn essential steps in a strategic planning process

• Recognize techniques companies use to assess the market

• Identify specific ways the participants can contribute to their organization’s strategic success

7. STRATEGIC PLANNING

What is a strategy:

Strategy includes choosing to do and choosing not to do. Several quotes from Michael Porter sums up what strategy is:

1. Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.

2. The essence of strategy is choosing what not to do.3. If all you’re trying to do is essentially the same thing as your

rivals, then it’s unlikely that you’ll be very successful.4. Strategy 101 is about choices: You can’t be all things to all

people.

7. STRATEGIC PLANNINGWhat is the difference betweenVision & Mission :

VisionWhere you want to be in 10 years

MissionWhat you do to reach

7. STRATEGIC PLANNINGThe Strategic Planning Process:

Develop a strategic vision and

business missions

Set objectives(Milestones)

Formulate a strategy to fulfill its

objectives

Implement and execute the

strategy

Steer the business(Plan/Do/Check/Act

8. LEADERSHIP SKILLS

LEARNING OBJECTIVES :• Identify the types of leadership and working styles

• Access their personal leadership style

• Learn to use situation leadership to create a win-win situation

8. LEADERSHIP SKILLS

Think of someone whom you think/feel, is a good leader.

The Leader

Name some traits of that leader. Eg. Creative, Knowledgeable etc.

8. LEADERSHIP SKILLS

What’s your leadership style?

• Telling (Directing)• Selling (Coaching)• Participating (Facilitating)• Delegating (Observing)

Know your leadership style: Self-assessment questions

Video

THANK YOU!