THE SINGAPORE AIRLINES GUIDE FOR TRAVEL AGENTS

• Network covering over 60 destinations in more than 30 countries and territories • A modern fleet of over 100 aircraft, including Airbus A380 and A350 as well as the Boeing 787-10 Dreamliner • Thoughtfully designed and innovative cabin products

ABOUT SINGAPORE AIRLINESThe history of Singapore Airlines – the world’s most awarded airline – dates back to 1947, with the establishment of Singapore Airlines and creation of the Singapore Girl in 1972. In her distinctive sarong kebaya, the Singapore Girl epitomises Singapore Airlines’ tradition of attentive service and hospitality.

Please visit singaporeair.com for more information.

Features of the new KrisWorld

• Receive personalised recommendations based on preferred genres and viewing history.*

• The bookmark feature allows passengers to continue watching their movie on the next flight from where they left off.*

KRISWORLD – THE PERFECT INFLIGHT COMPANIONKrisWorld, Singapore Airlines’ inflight entertainment system, provides passengers with more than 1’800 entertainment options. Passengers can build their own playlist right up till take-off via the SingaporeAir mobile app.

Please visit a380.singaporeair.com for more information.

• KrisFlyer members and passengers flying in Suites and Business Class enjoy a richer viewing experience with additional content.

*Available on selected aircraft upon logging into myKrisWorld

using a KrisFlyer account.

ONBOARD DINING EXPERIENCESingapore Airlines offers the finest inflight meals with local and international influencesin every cabin class.

Book the Cook – With the exclusive “Book the Cook” service, passengers can pre-order their main course from a wide selection of meals, including creations inspired by our International Culinary Panel, up to 24 hours before departure. “Book the Cook” service is available in Suites, First Class and Business Class, while the “Premium Economy Book the Cook” service is offered in Premium Economy Class.

Special Meals – Whether it’s for religious, dietary or allergy reasons, passengers can pre-order from our list of special meals that suit their needs.

YUMMY! Meals – Children aged between 2 and 11 years, travelling in Suites, First Class and Business Class can choose from meals that are specially created for the little ones, up to 24 hours before departure.

Please visit singaporeair.com/dining for more information.

KRISFLYER FREQUENT FLYER PROGRAMME KrisFlyer is designed to reward everyone who loves to travel with Singapore Airlinesand its partners.

Please visit krisflyer.com for more information.

• Earn KrisFlyer miles when flying on Singapore Airlines, SilkAir or any of the 30 world-class airline partners, including Star Alliance airlines, or when using one of the 200 non-airline partners such as AccorHotels and Avis.

• Use KrisFlyer miles to redeem award tickets and flight upgrades. It is also possible to mix miles and cash to pay for an airfare.

• Depending on the membership tier, KrisFlyer members enjoy additional benefits such as lounge access or discounts on advanced seat-selection and pre-purchased additional baggage.

• With Singapore Airlines being a Star Alliance member, passengers earn miles with loyalty programmes of other Star Alliance partners such as “Miles and More” when flying Singapore Airlines.

SINGAPORE AIRLINES STOPOVER PACKAGESThe best way to explore Singapore is with Singapore Airlines’ various stopover products.

Singapore Stopover Holiday – Discover the best of Singapore with a stay at our selection of 3- to 5-star hotels, free entry to over 20 top attractions and complimentary rides on the SIA Hop-on Bus. The Singapore Stopover Holiday is also available without attractions. Find out more at singaporeair.com/ssh

Singapore Explorer Pass – The Singapore Explorer Pass provides one-time access to more than 20 top attractions and benefits in Singapore over the duration of the pass. The pass is available for 1, 2 or 3 days. Find out more at singaporeair.com/sep

Singapore Airlines Boarding Pass Privileges – By presenting their Singapore Airlines or SilkAir boarding pass within one month from date of travel or the PPS Club/KrisFlyer membership card anytime, passengers can enjoy exclusive discounts in restaurants, boutiques, shopping malls and tourist attractions as well as on hotel stays and car rentals in Singapore and selected destinations. Find out more at singaporeair.com/bpp

TRANSIT AT SINGAPORE CHANGI AIRPORTSingapore Changi Airport provides a hassle-free transit experience. It was voted ‘World’s Best Airport’ at the Skytrax 2018 World Airport Awards for the 6th consecutive year.

Changi Airport attractions – A variety of shopping and dining experiences along with a cinema, an outdoor pool as well as a butterfly garden await passengers at the airport.

Changi Transit Reward – Passengers flying on Singapore Airlines, SilkAir and selected Air New Zealand flights are eligible for a SGD 20 transit reward to spend on shopping, dining or lounge access during their transit in Changi Airport. The voucher can be collected at dedicated iShopChangi counters in the transit areas of Terminal 2 and 3. Find out more at singaporeair.com/ctr

Free Singapore Tour – Passengers with a layover of at least 5.5 hours can experience the sights and sounds of Singapore on a free 2.5 hours city tour. Singapore Airlines passengers may secure a seat prior to arrival or book their tour at Changi Airport (first come, first served). Find out more at singaporeair.com/fst

• Auto-price option in your GDS when booked as a SQ codeshare flight • Available in combination with a Singapore Airlines long haul ticket • 30 kg baggage allowance• Available in Economy Class only

VISIT AUSTRALIA AIRPASSThe Visit Australia Airpass (VAAP), offered jointly by Singapore Airlines and Virgin Australia, provides maximum convenience and flexibility at attractive fares. Passengers may customise their preferred itinerary from Virgin Australia’s extensive network of over 30 domestic destinations.

Please visit singaporeair.com/vaap for more information.

SILKAIRSilkAir, first established in 1989, is the regional wing of Singapore Airlines. It operates as a full-service premium carrier for short-to-medium haul flights to over 49 destinations in 16 countries.

• Leather-upholstered Business Class seats offer ample leg room while ergonomically designed Economy Class seats come with adjustable headrests.

• Passengers can enjoy a complimentary inflight meal accompanied by a glass of wine or a non-alcoholic beverage.

SilkAir will eventually be merged into Singapore Airlines. To ensure a closer product and service consistency across the Singapore Airlines Group’s full service network, SilkAir will be undergoing a significant investment programme to upgrade its cabin products, due to commence from 2020.

Please visit singaporeair.com/silkair for more information.

• SilkAir Studio, the complimentary wireless inflight entertainment system, allows passengers to stream over 450 movies, TV programmes and music, on their personal mobile device.

• “FlyBagEat” package including a complimentary meal and drink

• “Snooze Kit” including a neck pillow, a fleece blanket and an eye mask for flights above 4 hours

Singapore Airlines passengers connecting to a Scoot flight will enjoy the following:

SCOOTScoot is the low-cost airline of the Singapore Airlines Group, covering over 60 destinations in 18 countries and territories. It stands out with its unique attitude towards flying – or Scootitude – which makes each trip a memorable one.

Please visit flyscoot.com for more information.

• Through-check in to the final destination (not applicable on codeshare flights)

• 30 kg baggage allowance when booked together with a Singapore Airlines flight departing from Switzerland

Lufthansa Group

• For itineraries to Singapore and Australian destinations operated by Singapore Airlines, Singapore Airlines flights may be combined with flights operated by the Lufthansa Group at attractive fares.

• The daily Swiss International Air Lines flight from Zurich to Singapore is offered as a codeshare flight.

AIRLINE PARTNERSIn addition to being a member of Star Alliance, Singapore Airlines has also partnered withvarious airlines to offer more flight options. Customers in Switzerland can benefit especiallyfrom the co-operation with:

Please visit singaporeair.com/partnerairlines for more information.

• Feeder flights from Geneva, Basel or Lugano are offered in co-operation with the Lufthansa Group, via Zurich or other European points operated by Singapore Airlines.

Air New Zealand

• The partnership with Air New Zealand provides more options for passengers, with over 30 destinations within the Air New Zealand network.

Sales Operations (CH) – for travel trade partners and corporate clientsPhone: 044 218 61 00 (regular charges apply); Fax: 044 218 61 61Email: ch_salesops@singaporeair.com.sg

Group Requests – for 10 passengers or moreEmail: de_groups@singaporeair.com.sg

Operating hours09.00h – 17.00h Mondays to Fridays(closed on Saturdays, Sundays & Swiss public holidays)

YOUR PERSONAL CONTACTS AT SINGAPORE AIRLINESOur dedicated team for travel trade partners is here to provide support. For group travel, a specialised team takes care of requests from travel agents in Switzerland, Germany and Austria.

SQ INSIDE – STAY CONNECTEDSign up for SQ Inside, our newsletter designed for our trade partners, to receive regular updates on:

• Latest fare promotions• Agent PEPs• News on Singapore Airlines, SilkAir and Scoot

Visit eveni.to/sq-inside/registration or scan the QR code to sign up for SQ Inside.

Information is accurate as per December 2018