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The ramifications of reform, earlybird fares explained, adventure bounces back, European encounters, ski big in Japan and much more

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  • THE RAMIFICATIONSOF REFORM

    OCTOBER 2014

    WIN a luxurious

    THAI escape

    EARLYBIRD FARES EXPLAINED

    ADVENTURE BOUNCES BACK

    EUROPEAN ENCOUNTERS

    SKI BIG IN JAPAN

  • Replenish your soul in the heart of Arabia. A holiday to Oman is a sensory journey. The fragrance of frankincense and oudh follows you around town. Sparkling vistas abound and, at the end of the day, pamper yourself with a massage on your private beach.

    TOTAL INDULGENCE

    Oman is a natural wonderland, and a haven for enthusi

    asts of the great outdoors. Hikers delight

    in its canyons, mountains, oases and coastal walks. Wat

    er-sports enthusiasts appreciate the unspoiled

    coastline of islands and beaches, and seas brimming w

    ith a rich marine life. And the golden sand

    dunes are perfect for adventurers and romantics wholl

    love the mesmerising sunsets.

    GRAND ADVENTURE

  • The landscapes are stunning and the weather is beautiful all year-round. Combine that with the historical capitals of Nizwa, Muscat and Sur bustling with museums, galleries and restaurants and there is always something around every corner to capture the imagination. Whatever youre seeking, youll nd it in Oman.

    WILD AT HEART

    Witness age-old traditions such as clay po

    ttery, carpet weaving and the indigenous

    rock rose harvest

    perfectly preserved and passed down thro

    ugh generations. Feel the energy and exci

    tement

    of the weekend souks, where locals conve

    rge to display their best merchandise and

    haggle

    for others. In Oman, the traditions of the

    bygone era are still being practiced today.

    ANCIENT PATHS

  • * 1. Airfares listed are based on the Etihad Airways and Virgin Australia Early Bird to Europe and are per person return economy fares and must be purchased in conjunction with a Trafalgar Guided Holiday. 2. *Full air payment (incl. taxes) must be made within 4 days of reservations or by 24 October 2014, whichever is earlier. Bookings made between 24 October 2014 and 31 October 2014 requires immediate payment. Etihad Airways and Virgin Australia reserve the right to advise an earlier airfare TTL date, subject to booking conditions and restrictions. All air bookings are to be created and owned by Trafalgar. 3. Fares are valid for departures 01 Feb 2015 to 31 Oct 2015 inclusive, subject to booking class availability. Blackout period applies on the rst inbound sector departing between 04 Jul 2015 to 03 Aug 2015, 01 Oct 2015 to 16 Oct 2015, 9 Dec 15 23 Dec 15 2015. 4. The prime booking code for Etihad long-haul is E class. The prime booking code for Virgin Australia long-haul is T class. Flight and code share restrictions apply. 5. Stopovers are permitted at transfer points. Additional taxes and fees may apply for stopovers. 6. One change permitted free of charge when inbound date is out of system range. Before departure, re-booking / re-routing permitted at AUD75 per change. Bookings may also incur additional fare, tax and surcharges, subject to fare reassessment. All amendments will incur a (insert company name here) fee of $35, local fees may apply. After ticketing and before departure, cancellations and refunds are permitted subject to an AUD550 cancellation penalty. After departure ticket is nonrefundable. Please quote promo code APDUBLIN15 at time of booking. ~ $979 saving per couple ($489.50 per person) based on maximum 10% Early Payment Discount saving on Britain & Ireland Grandeur departing 25 July 15 August 2015 when paid in full by 18 December 2014. Early Payment Discount is subject to availability at time of booking and may be withdrawn at any time. For full terms and conditions see Trafalgars Europe and Britain 2015 brochure or visit www.trafalgar.com. Trafalgar is a participant of the AFTA Travel Accreditation Scheme. ATAS number: A10534 TT3076

    Simply book your Dublin airfare with your Trafalgar Guided Holiday to Ireland by *31 October 2014 for this great value Virgin Australia and Etihad Airways air deal.

    To get this exclusive airfare for your clients call 1300 78 78 78

    Plus when you book and pay your guided holiday before 18 December

    2014, you will save up to $979~ per couple on your

    trip with Trafalgars 10%Early Payment Discount.

    Fly to Dublin from $1,299*

    $

    Hurry SAVE UP TO $979~Per couple

    until 18DEC 14

  • travelBulletin OCTOBER 2014 1

    CONTENTS

    COVER STORYThe rami cations of reform

    This months contributorsSteve Jones, Peter Baily, Matt Lennon, Jayson Westbury, Brett Jardine, Lee Mylne, Peter Watson, Gary Walsh, Rachael Oakes-Ashe

    From the managing editor

    FIRST and foremost, thank you to the hundreds of readers who gave us their feedback on the rst new look travelBulletin last month. Our team is truly humbled at the huge response and we hope you enjoy this issue just as much please let us know what you think by sending an email to info@travelbulletin.com.au.

    Among all the other activity in the industry, this month we have coverage on the continuing travel agent conference season, with many groups holding their annual gatherings during October and November.

    travelBulletin and Travel Daily have already attended the TravelManagers conference in Singapore, and in the coming weeks we are at out, heading off to conferences to be held by Travellers Choice, Travel Partners, Magellan and the Independent Travel Group, among others.

    However one notable exception to our calendar has been the much-touted Helloworld Owner Managers Conference, which took place earlier this month in Los Angeles. Some years ago Helloworlds predecessor JTG welcomed coverage of its events, but with the major makeover of the company and the attempted axing of its various brands it appears somewhat of a siege mentality has developed.

    So much so that when travelBulletin posted a Facebook photo of the Helloworld management team after bumping into them at the airport when they were en route to Los Angeles for the conference, we were asked to remove the image in short order because apparently its not a good look.

    Its all very well to receive sanitised photos and press releases after the fact, but in this day of instant updates and social media this type of manufactured news is easily seen through as evidenced by the plethora of industry newsletters and magazines which basically regurgitate media releases.

    With hundreds of agents having already departed the Helloworld ranks, the groups publicity-shyness is telling, particularly given that transparency of overrides and head of ce costs are some of the key factors being touted by competitors to attract new members.

    After all the changes, goodness knows Helloworld needs some positive coverage, and having a more open policy would be a rst step otherwise theres constant speculation about whats being hidden.

    However, this non-transparent policy may be changing, with an invitation now received to attend the Helloworld Frontliners conference in Adelaide next month. For Helloworlds sake we can only hope that this heralds a new era of openness for the company.

    18

    www.travelbulletin.com.au

    Travel Bulletin is part of the Travel Daily family of publications

    FEATURES27 Earlybirds

    32 Adventure

    38 Europe

    46 Northern hemisphere ski

    53 Careers

    MONTHLY 02 State of the industry

    06 Issues and trends

    17 Travel management

    21 Cruising report

    24 Industry in focus

    26 Brochures

    58 The last word

    COLUMNS02 Ian McMahon

    06 Steve Jones

    08 AFTA View

    14 CATO View

    23 CLIA View

    EDITORIALManaging Editor Bruce Piperbruce.piper@travelbulletin.com.au

    Co-ordinating Editor Louise WallacePh: 02 8090 3125louise.wallace@travelbulletin.com.au

    Editor at Large Ian McMahonPh: 03 9568 4464 or 0414 320 321imcmahon@travelbulletin.com.au

    ADVERTISINGNational Sales ManagerLisa MarounPh: 0405 132 575 or 02 8007 6760lisa.maroun@travelbulletin.com.au

    Production Co-ordinatorSarah PiperPh: 1300 799 220 or 02 8007 6760sarah.piper@travelbulletin.com.au

    www.travelbulletin.com.au

    DESIGNWendy St Georgewstgeorge@travelbulletin.com.au

    FINANCEJenny Piperjenny.piper@travelbulletin.com.au

    4/41 Rawson Street Epping NSW 2121PO Box 1010 Epping NSW 1710 AustraliaTel: 1300 799 220 (+61 2 8007 6760)Fax: 1300 799 221 (+61 2 8007 6769)

    Bruce Piper

  • STATE OF THE INDUSTRY

    Ian McMahons perspective

    DESPITE Barry Mayos trenchant criticisms of ATAS, it should have come as no real surprise when the TravelManagers chair-man ultimately decided his growing band of home-based travel agents would be better off joining the scheme (Travel Daily, 30 Sept).

    Although some have gleefully character-ised this as a back ip, the fact is that Mayo has all along insisted: We want ATAS to succeed (travelBulletin, May).

    While he continues to have deep res-ervations about the schemes lack of a mandatory client protection insurance requirement, Mayo believes it is better to sign up and work for change.

    The old phrase about being inside the tent peeing out rather than outside peeing in springs to mind.

    Mayos decision is a tribute to his maturity and his ability to argue a case rationally and without rancour a welcome change from the ego-driven petulance that has often in the past characterised internal travel indus-try debate and shattered industry unity.

    Most importantly, Mayos decision to sign with ATAS is an emphatic endorsement of the relevance of a robust, voluntary, industry-run accreditation scheme in Australias newly deregulated travel agency environment.

    Take a bow Jayson Westbury and your team at A