9 minutes unleash the users

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Unleash The Users Aarhus Main Library 2007 – 2009 “To develop, test and qualify methods and tools for user involvement that matches current issues.”

Author: mainlibrary-aarhus

Post on 28-Jan-2015

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  • 1. Unleash The Users
    • Aarhus Main Library
  • 2007 2009
    • To develop, test and
    • qualify methods and
    • tools for user
    • involvement that
    • matches current
    • issues.

2. Of course ..its simple! 3. Whatis it all about ?

  • understanding and developing solutions that respond to the users needs
  • uncovering new potential
    • How .
    • Participatory design
    • Observations
    • Workshops
    • Cooperation
    • Traffic census
    • Personas
    • Social technologies
    • Questionnaires
    • User generated contents
    • Co-creation

4. Whatdo the users think ?

  • The citizens are
  • unaccustomed to being
  • invited to provide ideas
  • and opinions.
  • The citizens show great
  • interest, demonstrate a
  • high level of involvement
  • and commitment, when invited
  • to participate.

5. What can we obtain ?

  • The users become involved in developing the future library.
  • Acknowledgement of needs, known as well as unknown.
  • Challenging the users to new approaches.
  • BUT
  • it isnotthe users thatdrivethe process - they area part of it.
  • REMEMBER
  • to show yourrespectfor the hourscontributedto the process by theparticipants.

6. Howis it done ?

  • planning planning planning - planning
  • before planning it is
  • essentialtoground
  • That everyone participates in the whole process all meetings etc.
  • That you all are clear on each other and the assignment.
  • That you are clear on the role of each member of the team.
  • That everyone is committed to project.
  • That you establish a meeting culture, so that all are clear on status and what is next.

7. beforeduringafter

  • Tasks:
        • before:Identify the need and find the team
        • Grounding : Create a common ground
        • Exploration:Explore!
        • Design:Designthe workshop,the interview, the survey
        • Manifestation:Hold the workshop, the interview , the survey
        • Review the results
        • Evolution:Evaluate focusing on the future

8. Thetoolbox .. your overview 9. methods 10. What did we becomeaware of?

  • It only makes sense toimplicate those who are willing.
  • When we involve, we mustlisten and act.
  • The Organization mustbe inclusive.
  • User innovation canopen up the library.
  • Involving canopen up the users.
  • Users donotget involvedfor your sake , butfor issues they burn for it must haverelevance.
  • Personal relationsare more valued than we have been aware of.
  • It takes time devote the time that is necessary.

11. alwaysremember

  • Rome wasnotbuiltinone day !
  • Begin on a scale, that you feel comfortable with.

12. read, listen, see and learn more

  • www.aakb.dk/brugerne......... downloads

13. WhatsNEXT? .. uncovering new potential in co-creation with the users is the challenge ..bear in mind thatthe citizens want to contribute. .. and..everyonecan benefit from the participation of the citizens . .