1. Unleash The Users

• Aarhus Main Library

2007 2009

• To develop, test and

• qualify methods and

• tools for user

• involvement that

• matches current

• issues.

2. Of course ..its simple! 3. Whatis it all about ?

understanding and developing solutions that respond to the users needs

uncovering new potential

• How .

• Participatory design

• Observations

• Workshops

• Cooperation

• Traffic census

• Personas

• Social technologies

• Questionnaires

• User generated contents

• Co-creation

4. Whatdo the users think ?

The citizens are

unaccustomed to being

invited to provide ideas

and opinions.

The citizens show great

interest, demonstrate a

high level of involvement

and commitment, when invited

to participate.

5. What can we obtain ?

The users become involved in developing the future library.

Acknowledgement of needs, known as well as unknown.

Challenging the users to new approaches.

BUT

it isnotthe users thatdrivethe process - they area part of it.

REMEMBER

to show yourrespectfor the hourscontributedto the process by theparticipants.

6. Howis it done ?

planning planning planning - planning

before planning it is

essentialtoground

That everyone participates in the whole process all meetings etc.

That you all are clear on each other and the assignment.

That you are clear on the role of each member of the team.

That everyone is committed to project.

That you establish a meeting culture, so that all are clear on status and what is next.

7. beforeduringafter

Tasks:

• • • before:Identify the need and find the team

• • • Grounding : Create a common ground

• • • Exploration:Explore!

• • • Design:Designthe workshop,the interview, the survey

• • • Manifestation:Hold the workshop, the interview , the survey

• • • Review the results

• • • Evolution:Evaluate focusing on the future

8. Thetoolbox .. your overview 9. methods 10. What did we becomeaware of?

It only makes sense toimplicate those who are willing.

When we involve, we mustlisten and act.

The Organization mustbe inclusive.

User innovation canopen up the library.

Involving canopen up the users.

Users donotget involvedfor your sake , butfor issues they burn for it must haverelevance.

Personal relationsare more valued than we have been aware of.

It takes time devote the time that is necessary.

11. alwaysremember

Rome wasnotbuiltinone day !

Begin on a scale, that you feel comfortable with.

12. read, listen, see and learn more

www.aakb.dk/brugerne......... downloads

13. WhatsNEXT? .. uncovering new potential in co-creation with the users is the challenge ..bear in mind thatthe citizens want to contribute. .. and..everyonecan benefit from the participation of the citizens . .