qcl -14-v3 best practices_banasthali university_ankita gupta

Ankita GuptaAnkita PandeyAkanksha Rajput

Presented by

Students of Banasthali University

B.Tech II year

BEST PRACTICES OF PIZZA HUT

BENCHMARKING FOR BEST PRACTICES

Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.

THE 10 STEPS OF BENCHMARKING

1. Determine processes to be benchmarked.2. Determine organizations to be benchmarked.3. Gather data.4. Locate deficiencies.5. Determine future trends.6. Reveal results and sell the process.7. Achieve consensus on revised goals.8. Establish procedures.9. Implement procedures and monitor results.10. Recalibrate benchmarks.

BANK OF BEST PRACTICES

RESIDENT IN PIZZA HUT

Quality ingredients

Hospitality

Cleanliness

Personalized customer interaction Analysis of purchase tendencies

Friendly and efficient service

Vibrant ambience Efficient storage

Quality training Regular evaluation

Use of modern technology for versatile delivery services

5 INNOVATIVE BEST PRACTICES ADAPTED

FOR COLLEGE

Use of modern technology Quality training

Vibrant ambience Personalized teacher student interaction

Regular evaluation

LESSONS LEARNT BY THE TEAM

The team learned about the benefits of benchmarking for best practices which helps to :

Gain an independent perspective about how well they perform compared to other institutions;Clearly identify specific areas of opportunity;Validate assumptions;Prioritize improvement opportunities;Set performance expectations;Monitor institute’s performance and manage changes.

THANK YOU