B2B e-Commerce: What Are The Expectations And Opportunities?

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ad:tech London 2012 B2B e-Commerce: What Are The Expectations And Opportunities? Will Burns, Global Head of Conversion, Premier Farnell

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<ul><li> 1. B2B e-Commerce: What Are TheExpectations And Opportunities?</li></ul> <p> 2. Who are we? How did we transform to eCommerce fromcatalogue? How do we engage our customers? Page 2 3. Who Am I Page 3 4. Page 4 5. Raspberry Pi Page 5 6. Page 6 7. ABOUT OUR CUSTOMER Page 7 8. Multi-Channel JourneyPage 8 9. Transformation to Online BusinessPage 9 10. People managementPage 10 11. Customers Only Want To Know 4 ThingsDelivered On Time?Is It In Stock?Is It At The Right Price?Can I Find It Easily? Page 11 12. InventoryPage 12 13. Distribution IssuesPage 13 14. Pricing in a commoditised worldPage 14 15. Improvements to our websitePage 15 16. Think Beyond Facebook/Twitter To GalvaniseYour Customers Page 16 17. Provide tools &amp; supportPage 17 18. Allow them to engage with you and each other Page 18 19. How-to-videos drive further engagement Page 19 20. Webinars and other training createstickiness Page 20 21. Mobile behaviours have been increasing aswellPage 21 22. Sophisticated Search Page 22 23. Page 23 </p>