citizen.nxt
TRANSCRIPT
Digital innovations and changing demographics areredefining government by the people, for the people.
Shifting service modelsWill the public sector survive?
An always-connected citizenry expects consumer experiences
Data generation is growing exponentially
Cross-agency integration is the new normal
Public and private partnerships fuel innovation
Citizensat the focal point of
all key decisions
Meet the new citizensUnderstanding the pieces that make up the whole
More people More generations More movement
60% will live in cities of 10M+
600of the fastest growing cities will account for 60% of the economic growth
9.7 billion people on the planet by 2050 5 generations at once will be
served by the public sector
more people 65+ than <142xMillennials and digital nativesgain influence
Dissatisfied citizens have more freedom to relocate to find a better quality of life
Millions more still move in search of safe haven for survival
Crowdsourcing the governmentOpen data is a never-ending virtual suggestion box
Mobile traffic will multiply
2020127 exabytes
20103.8 exabytes
Need to determine best uses for the information collected
Personal data is currency
More mobile
Data overload
Objects are more connected than ever
IoT is making citiessmarter and more livable
Citizens can be better watchdogs and organizers
Trust
Citizens can be directly informed and involved in decision making
Increased transparency for citizens
Citizen disruptorsPublic policy is no longer a monopoly as an always-connected citizenry finds its voice
Public-private partnerships maximize citizens’ ingenuity
Wearables and embeddables give governments a way to glean more
data without adding resources
Services of the sharing economy build trust and sense of community
few enterprises can replicate
Citizen sensors Change agents
Hackathons
“Life hacks” turned into efficiencies
Sharing economy
Increasing prevalence of peer-to-peer services has the potential to
disrupt government agencies
Government goes multichannelThe breaking down of agency silos to improve government services
– Convergence of government databases would make it easier for citizens to interact at every level
– Interagency cooperation can more quickly solve citizen problems with many causes
Government concierge “Tell me once”
– Once-only data collection initiatives improve government services
– Centralized repository of citizen information / “citizen locker”
– Bi-directional communication
Changing infrastructure from handling systems of record to developing systems of engagement
The correct mix of traditional IT, cloud, security and mobility will enable the sharing of data between public and private sectors
Innovations enable public sector to be more efficient, agile, and resilient
Drive economic growth, improve quality of life, and create sustainable communities
Revolution starts from withinThe public sector and its processes must become citizen-driven to flourish in the future
Changing infrastructure from handling systems of record to developing systems of engagement
The correct mix of traditional IT, cloud, security and mobility will enable the sharing of data between public and private sectors
Innovations enable public sector to be more efficient, agile, and resilient
Drive economic growth, improve quality of life, and create sustainable communities
Revolution starts from withinThe public sector and its processes must become citizen-driven to flourish in the future