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Croatian ICT Cluster Initiative Zagreb, September 22, 20093 Boris Krstanović

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  • Croatian ICT Cluster Initiative

    Zagreb, September 22, 20093

    Boris Krstanovi

  • Contents: 1. Introduction: ICT Industry

    2. ICT Cluster Initiative3. cro.ict Association of Croatian ICT

    Clusters4. Questions and Answers

    Radionica: Uloga inovacija, s naglaskom na sektore tekstila/odjee i informatikih tehnologija

  • Boris Krstanovi

    - CEO (1989. -)Multilink, ICT Solution Engineering and Consulting Inc.

    - President (Cluster Manager) (2005. -)GRIT ICT Cluster, Rijeka

    - President (2007. -)cro.ict Association of Croatian ICT Clusters, Rijeka

    - Vice-PresidentAffiliation of Croatian Clusters within CCE

  • Information and Commnucations Techology

    Information and Communications Technology (ICT) plays a key role in accelerating productivitiy and economic growth just as highways, railroadsand electrical energy once did!

    4 Basic Ways in Which ICT Promotes Economic Growth

    ICT promotes efficiency in every part of business, from development to marketing to accounting

    ICT promotes innovation, shortening the time needed for new product development

    ICT improves market conditions and access to information. ICT is a global technology ICT and the processes of globalization are directly

    related

    Information and communications technology has an important influenceon the development of business and fundamentally changes social life.

  • 1. Introduction: Croatian ICT Industry in 2007/2008Secondary Sources on Croatian ICT Industry

    Recent Studies:

  • SWOT Analysis: Weakness

    Low Image/Recognition of Croatia as an ICT location Expensive Location (compared to the SEE region) Perceived lack of Government Priority in ICT Sector Low Government Spending on Education (4.3% of GDP) Low Export Orientation

    SWOT Analysis: Strength Quality of Human Resources Quality of Technical Universities Quality of Infrastructure: Telecommunications Quality of Living ICT Environment

    Source: High Technology Study on Croatia, The World Bank, MIGA, 2005.

    1. Introduction: Croatian ICT Industry SWAT

  • 7,9%

    0,8% 1,2%

    15,2%

    26,5%

    10,2%

    0,0%

    5,0%

    10,0%

    15,0%

    20,0%

    25,0%

    30,0%

    2002 2003 2004 2005 2006 2007

    3.783,94.082,5 4.114,2 4.164,6

    4.799,0

    6.069,9

    6.648,0

    2001 2002 2003 2004 2005 2006 2007

    1. Introduction: Croatian ICT Industry in 2007/2008Croatia - IT Spending (in HRK) 2001 2007 Source: IDC

    Spending (M HRK) Growth in HRK

  • 30%

    14%29%

    2%

    11%

    14%

    IT ServicesSoftwarePCStoragePeripheral eq.Network eq.

    I

    Total = $1.24 Billion

    1. Introduction: Croatian ICT Industry in 2007/2008Croatia - IT Market Segmentation in 2007 Source: IDC, 2008

  • 24%

    15%

    13%13%

    8%

    5%

    5%

    4%

    13%Communications

    Combined Manufacturing

    Combined Goverment

    Banking

    Home

    Retail

    Business Services

    Utilities

    Others

    Total = $1.24 Billion

    1. Introduction: Croatian ICT Industry in 2007/2008Croatia - IT Market in 2007 - Industries Source: IDC, 2008

  • Number of Employed in ICT industry in Croatia 1999 - 2004

    Source : FINA, Prepared by IDC, 2006

    1. Introduction: Croatian ICT Industry: Human Resources GAP

  • List of facts which indicate GAP of ICT specialists- Costs of IT Engineers - Waiting time for employment from 0 to up to 27 months (!?)- Mobility of workforce:

    - from Regions to Zagreb- from Government to large companies and banks

    - Underdeveloped knowledge-intensive sector of the industry- No FDI in ICT industry- No significant ITO/BPO business developed - High drop-out rate from universities- Unemployment of ICT specialists does exist

    ICT Specialist GAP Depends on the:- Economy growth and development- Profile/occupation of ICT specialist: Regions: Zagreb v.s. rest of Croatia

    -25,6%

    -23,5%

    -22,8%

    -22,6%

    -21,6%

    -20,5%

    -19,1%

    -14,0%

    -12,4%

    -8,8%

    -5,4%

    -1,3%

    -0,5%

    1,3%

    1,4%

    1,9%

    9,9%

    11,3%

    14,7%

    16,7%

    Public administration

    Print/typographical worker

    Tourism and hospitality

    Agriculture, fishing and forestry

    Education (other)

    Civil engineering worker

    Transport

    Technician and similar

    Communication services

    Arts, design and architecture

    Humanities

    Food processing

    Law

    Higher education and science

    Health care

    Economics (other)

    Natural sciences

    Economics - finance

    Engineer - (others: mechanical, electrical ...)

    Engineering - IT

    Cost of ICT Specialists Average Net IncomeSource: MojPosao.hr, 2006, N=7203

    1. Introduction: Croatian ICT Industry: Human Resources GAP

  • Global Competitiveness Index 2008 - 2009: 61 (134)Networked Readiness Index 2008 - 2009: 49 (134)

    1. Introduction: Increasing Competitiveness of the Croatian ICT industry

  • Usage Component 49/134 ICT use and government efficiency 85 Extentof business Internet use 66 Firm-level technology absorptio 100 Availability of government online services 82 Government sucess in ICT promotion 73

    Rediness Component 47/134 Local Suplier Quantity 73 Local Suplier Quantity 90 Computer, comm., and other imports 2007 13 Buyer Sofistication 82 Importance of ICT to govt vision of the future 70 Government prioretization of ICT 72

    Environment Componennt 54/134 Property Rights 84 Quality of Scientific research institutions 2006 58 Time required to start a business 100 State of cluster development 114

    1. Introduction: Increasing Competitiveness of the Croatian ICT industry

  • Six recommendations to increase competitiveness of Croatian information and communications technology sector (National Competitiveness Council)

    Using ICT to transform Croatia into a society based on knowledge and innovation

    1. SCIENCE AND EDUCATION IN THE DEVELOPMENT OF A KNOWLEDGE SOCIETY

    The number of qualified ICT workers, specialized for the use anddevelopment of new technologies should be tripled within the next three years

    2. TECHNOLOGY ACCESSIBLE TO EVERYONEAccess to broadband Internet should be provided to everybody as soon as possible, as well as technological, social and regional inclusion

    1. Introduction: Increasing Competitiveness of the Croatian ICT industry

  • 3. E-ADMINISTRATION SHOULD BE DEVELOPED COMPLETELYIt is necessary to conduct a consistent and comprehensive reform of public administration as soon as possible, using the e-reengineering model, both on the national and on regional and local levels.

    4. MORE DECISIVE USE OF E-BUSINESSVarious measures should be taken to encourage companies to conduct e-business in their work, and all existing barriers to e-business should be eliminated. Development of business capacity must be connected to the application of e-business.

    5. PROMOTE FASTER DEVELOPMENT OF THE ICT INDUSTRYIt is necessary to design a development strategy for the domestic ICT industry with special emphasis on export capabilities. The institutional capacity of the ICT industry must be enhanced.

    6. INCREASE THE EFFICIENCY OF ADMINISTRATION AND LEGISLATIONIt is essential to increase the efficiency of the administration by decisive introduction of new technologies, knowledge and skills.

    1. Introduction: Increasing Competitiveness of the Croatian ICT industry

  • 2. ICT Cluster Initiative

  • Findings: Croatian SW companies should focus on new market niches and

    move from SW services (body-shopping) to SW products

    Croatian SW companies should invest in development of high-quality SW products and solutions for the global market

    Cluster formation is a key factor for Croatian SW companies in their SW export orientation

    Source: Croatian SW Sector Analysis, 2006 (CARDS 2002 Project)

    2. Cluster Initiative: Introduction: ICT/SW Industry Potentials in Croatia

  • Different starting points: Cluster programmers by industries

    2. Cluster Initiative: Introduction

  • Different starting points: Objectives of Cluster development programs

    2. Cluster Initiative: Introduction

  • 2. Cluster Initiative: Introduction: Field Research

    Source: Networking and Clustering in Transition Countries: The Case of IT Sector in Croatia,

    University in Bologna, Italy, 11/2006, N=962/81

  • Business Environment: TRUST Key Success Factor

    2. Cluster Initiative: Introduction

  • 2. Cluster Initiative: Introduction: Field Research

    Source: Networking and Clustering in Transition Countries: The Case of IT Sector in Croatia,

    University in Bologna, Italy, 11/2006, N=962/81

  • 2. Cluster Initiative: Introduction: Field Research

  • 2. Cluster Initiative: Introduction: Field Research

  • The nucleus of the ICT Cluster - founded in December 2004 as an initiative of 4 successful Croatian ICT companies:

    More than 50 years of joint experience in implementing and managing ICT projects

    References in vertical markets: Finances, Telecom, Tourism and Auto More than 90 ICT experts with more than 66 industry certificates

    (Microsoft, Cisco, Oracle, Linux, CA, ) Experience in international projects in German,

    Swiss, Slovenian, Qatar markets

    2. ICT Cluster Initiative: Incubation: BEAM (2004)

  • Target: Top management of the biggest Croatian hotel companiesGoal: To inform hoteliers about comprehensive BEAM solutions, consulting,