introverts & extroverts in user experience

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Mike Townson talks about the difference between introverts and extroverts and how it effects the UX community. Raises questions about how a community of empathetic designers and developers can not only keep in mind these personality differences when building software, but when interacting with co-workers.

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  • Introverts & Extroverts

    Mike Townson

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E

    in User Experience

  • Who is this guy?

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E

  • Mike TownsonUX Designer

    I work at projekt202 and focus on software research and design

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • AUSTIN DALLAS SEATTLE

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I am an Extrovert!

    I&E

    I am married to an introvert

    I work with introverts

    There are introverts in my family

    I used to think they were just wEiRd.

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Whats an extrovert?

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    FERRIS BUELLERmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    BIGBIRD

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    STEVEJOBS

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Extroverts according to Myers-BriggsI like getting my energy from active

    involvement in events and having a lot of dierent activities. Im excited when Im

    around people and I like to energize other people. I like moving into action and making things happen. I generally feel at

    home in the world.

    http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Whats an introvert?

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    CAMERON FRYE

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    BURTmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    STEVEWOZNIACKmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Introverts according to Myers-BriggsI like getting my energy from dealing with

    the ideas, pictures, memories, and reactions that are inside my head, in my inner world. I often prefer doing things alone or with one or two people I feel

    comfortable with.

    http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Can you be a little of both?

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    YUPmiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Not everyone is just one or the other.Most of us are a little bit of both.

    By now you probably know what you are.

    But if not...

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Find your personality: bit.ly/1hVmWth

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Why is this important?

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • This is the core of who we design for and the people we work with.

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • In Our Work Space

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Extroverts work well in an energetic environment.

    I&E

    Introverts work well in a quiet & comfortable space.

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Extroverts work well in an energetic environment.

    I&E

    Introverts work well in a quiet & comfortable space.

    But, we all work in the same space...

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • How can we have a more friendly work environment for all personality types?

    I&E

    Quiet time blocksCheck with someone over IM/email

    before coming over to talk with them.

    Huddle rooms for quick conversations

    Phone booths for conference calls

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Quiet Time Blocks (suggestions)

    I&E

    Allows heads-down work to be done from 8am-lunch time:No large gathering in main room No NERF gun shootingNo victory yellsNo distractions from getting some

    serious shit done.

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Check with someone before disturbing them

    I&E

    Contacting someone over a non-disruptive media (that can be ignored if need be) is a way to see if someone is deep in thought/work and needs that time to not be disturbed.

    Pro tip: Obviously if there is a fire you should let them know too...

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Use huddle rooms

    I&E

    Moving your conversations to a room is always better than crowding your team members desk.

    It also keeps you from doing the awkward chair-scoot or getting your picture posted on:hoveringartdirectors.tumblr.com

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Dont be them: HoveringArtDirectors.tumblr.com

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Phone calls in the oce

    I&E

    Nothing is more distracting than a phone call in the middle of a work area.

    I know, because I used to do it to my introvert co-workers all the time...

    ...so I got shot in the head a lot.

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • How To Manage

    I&E

    the I & E

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Extroverts will most likely let you know when something is wrong, or if something is bothering them. Being vocal and open is just part of being an extrovert.

    I&E

    Managing a mixed teamWorkspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Introverts sometimes need to be asked about issues. Managers should be more aware of issues and check in with introverts to gather intel on how projects and general work-life is going.

    I&E

    Managing a mixed teamWorkspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Extroverts can overpower a room so make sure everyone gets the time to have input on a problem or help with a solution.

    Not everyone will want to speak at that time, especially an introvert. Make some time to circle back with the ones that didnt give input at the time.

    I&E

    Hey! Over here!!

    Managing a large mixed teamWorkspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Planning project schedules

    Make an eort to build in project time to take into account the dierences in need of an extrovert vs. introvert.*

    Think about what an introvert might need and what an extrovert might need in order to do the job to the best of their abilities.

    *This is not easy...duh. Thats why youre a bad ass.

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Lets not alienate the ideas from people who need more time.

    I&E

    In an industry that relies on fast ideas, sometimes those are not the best.

    Our introvert co-workers need time to compile data and make an educated decision before submitting an idea.

    TL;DRBrainstorms are great, just leave time afterwards for refinement.

    Workspaces

    Managing

    Designing

    Networking

    Q/A

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    NOT EVERYONE

    ANYONEIS DATA

    miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • Designing For Them

    I&Emiketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014

  • I&E

    Lets do some User

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