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Operations

Human

resources

All functions use processes to provide service

Any organization

OperationsMarketing

SalesFinance

Information

systems

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Flow between operations

The level of the supply network

The level of the operation

Flow between processes

Operations can be analyzed at three levels

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

The level of the operation

The level of the process

Flow between resources

Operations management is concerned with the flow of transformed resources between operations, processes, where….

External operations interact with internal processes to form the external supply network

Operations can be analyzed at three levels

Flow between operations

Flow between processes

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

Processes form an internal “supply network” and become each others customers and suppliers

external supply network

Flow between resources

The supply network - Flow between operations

Broadcasting company

Promotion agency

Studios

Casting agency

Creative agency

A programme and video supply

networkProgram /

video maker

Example of analysis at three levels

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

agency

The programme and video operation

The operation - Flow between processes

The supply network - Flow between operations

Programme and video maker

Example of analysis at three levels

The operation - Flow between processes

Engineer-ing

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

The programme and video operation

Production unit

Set and props manufacture

ing

Marketing and sales

Finance and accounting

Post production

The supply network - Flow between operations

Programme and video maker

Example of analysis at three levels

The operation - Flow between processes

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

Set and props manufacture

Set design Props

acquisition

Set construction

Set finishing

The ‘Set and props

manufacturing’ process

Operation (an activity that directly adds value)

Inspection (a check of some sort)

Process mapping symbols derived from “Scientific

Management”

Process mapping symbols derived from Systems

Analysis

Activity

Beginning or end of process

Process mapping symbols

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

Delay (a wait, e.g. For materials)

Transport (a movement of some thing)

Storage ( deliberate storage, as opposed to a delay)

Decision (exercising discretion)

Direction of flow

Input or Output from the process

Programme and video maker

End-to-end process for programme production

Programme set and props manufacture

Engineering

Programme marketing and

salesProgramme

production unit

Programme finance and accounting

Programme post production

The television and video company divided into two ‘end-to-end’ business processes,

Slack, Brandon-Jones and Johnston, Essentials of Operations Management, 1st Edition, © Slack, Brandon-Jones and Johnston, 2011

video maker End-to-end process for music video production

Music video set and props

manufacture

Music video marketing and

salesMusic video

production unit

Music video finance and accounting

Music video post production