student kit - oct 2011_12 semester

Student Kit: - Managing Small & Medium Enterprises (MngSME)

TEMASEK POLYTECHNICSCHOOL OF BUSINESSDIPLOMA IN BUSINESS

AY 2011/2012October Semester

MANAGING SMALL AND MEDIUM ENTERPRISES (BBS2009)

STUDENT KIT

Property of TP, Copyright 1

NAME : __________________________________

TUTORIAL GROUP: __________________________________


Table of Contents

1. OVERVIEW......................................................................................................32. SUBJECT AIMS AND SYNOPSIS...................................................................33. ACADEMIC CALENDAR..................................................................................34. ASSESSMENT STRUCTURE..........................................................................45. DESCRIPTION OF ASSESSMENT COMPONENTS.......................................46. SCHEDULE FOR STUDENT SUBMISSIONS..................................................57. MARKS ALLOCATION FOR ASSESSMENT COMPONENTS........................68. INDIVIDUAL REPORT.....................................................................................79. PBL PROBLEM................................................................................................810. SYNOPSIS OF HOW PROBLEM IS LINKED TO SUBJECT...........................811. SUMMARY/SYNOPSIS OF LECTURE RESOURCE NOTES.........................812. RESOURCE REFERENCES..........................................................................1213. REPORT FORMAT........................................................................................14

Appendices

Appendix I - Temasek Polytechnic’s Policy on Plagiarism....................................15Appendix II - Declaration on Plagiarism Form (Individual Submission)................15Appendix III - Declaration on Plagiarism Form (Group Submission)...................157Appendix IV - Academic Calendar........................................................................18



1. OVERVIEW

This student kit introduces you to the subject, Managing Small and Medium Enterprises (MngSME), a diploma elective subject. We are using the Problem Based Learning (PBL) approach. You are required to produce an individual report, a group report and other assessment component deliverables that will demonstrate your understanding of the subject, learning process and problem solving skills.

Besides the resource sessions (lectures) and tutorial sessions scheduled, you may also contact your tutor in person or via phone or e-mail on matters pertaining to the subject.

Subject Leader, Lecturer & Tutor:

Name Office Contact No Email address

Christopher Lim BS26-06-11 6780 5914 [email protected]

2. SUBJECT AIMS AND SYNOPSIS

The subject aims to equip students with an understanding and basic skills to manage the operations and challenges of small and medium-sized enterprises. Through the understanding of issues on growth factors, market strategies, resource and operations management, it will enable students to further understand how an organisation manages the growth of business, and then ensures the organisation can sustain growth as the market and competitive environment changes.

Using the Problem-Based Learning (PBL) approach on a guided basis, students will have the opportunity to work in small groups to solve a PBL problem. In doing so, they will integrate key concepts learnt and develop skills to handle issues in managing small and medium-sized enterprises. They will also develop their process, problem-solving, communication and interpersonal skills.

3. ACADEMIC CALENDAR

Refer to Appendix III for the academic calendar.



4. ASSESSMENT STRUCTURE

Coursework 100%- Group Report 30%- Presentation 15%

- Mid-Semestral Test 25%- Individual Report 15%- Self & Peer Assessment 5%- Class Participation 10%

Examination NILTotal 100%

Individual Weightage 70%Group Weightage 30%Total 100%

5. DESCRIPTION OF ASSESSMENT COMPONENTS

Group ReportStudents will be required to work collectively as a team to develop a written report based on the given business scenario in the PBL problem.

Students are given a “real life” scenario in the PBL problem. Students are to work in groups of 5 to 6 persons per group.

Individual ReportThe Individual Report is a written report and is application-based relating to small and medium-sized business issues. The report will assess the depth of knowledge, application and understanding of students in the key concepts learnt in the subject.

Mid-Semestral TestThis is a one-hour test. The test is designed to assess students’ understanding and application of concepts learnt.

Self & Peer AssessmentThis component enables students to assess themselves and their group members on criteria which include attitude, sense of responsibility, resourcefulness and un-derstanding of the concepts learnt in the subject. Team work and positive group dynamics are essential as students are required to work in small groups through-out the semester to solve the PBL problem.



Class ParticipationStudents will be assessed on their level of participation in class. This will provide students with the motivation to be adequately prepared for class, to contribute to class discussions and to learn during tutorial.

PresentationThe presentation will assess students on their communication and presentation of the contents of the Group Report and knowledge of the subject. All students within the group will have to be prepared for the Presentation.

6. SCHEDULE FOR STUDENT SUBMISSIONS

IMPORTANT DATES

COMPONENT DATE %1 Individual Report

(3 to 5 pages)(Refer to Pg 13 – Report Format)

Week 5 beginning 21 Nov 2011To submit by MON. 21 NOV 2011, 5pm.

15%

2 Mid-Semestral TestAbsence Due to Illness (MCs)

You must submit the MC within 48 hours of the last day of the medical leave, or of the last day of the test period, whichever is earlier.

Note: It is your responsibility to keep your tutor informed if you are on medical leave.

Week 8 (12 to 16 Dec 2011)

Final Date, Time and Venue to be advised by lecturer and tutor.

25%

3 Group ReportReport should consist a minimum of 10 pages to a maximum of 14 pages excluding content page and appendices (Refer to Pg 13 – Report Format).

Week 15 beginning 13 Feb 2012To submit by WED. 01 FEB 2012, 5 pm.

30%

4 Presentation Time allowed: maximum 20 minutes, use PowerPoint on your laptops. Dress code is Business attire with neck tie and all students must present.

Week 17 beginning 13 Feb 2012 Will be conducted during tutorial

15%

5 Self & Peer Assessment

Week 17 beginning 13 Feb 2012.Will be conducted during tutorial

5%

6 Tutor Assessment Ongoing throughout the semester by Tutor

10%

7 Total 100%



7. MARKS ALLOCATION FOR ASSESSMENT COMPONENTS

Individual Report (15%)

INDIVIDUAL REPORT MarksEntrepreneurial Initiatives (Identification of SME, description of core business and industry, source of references etc)

3

Analytical and Evaluation Abilities(Analysis and evaluation of the business and industry chosen)

5

Reflection(Quality and depth of the identified key resources)

7

TOTAL FOR INDIVIDUAL REPORT 15

Group Report (30%)

GROUP REPORT MarksContent(quality, relevant and useful information, layout, flow of report )

20

Analytical Ability(choice of the business option, analysis of the industry trends, growth factors, business environment, strengths, weaknesses, opportunities, threats, market size, market segments, sources of finance, resource development system, operations system, assessment of risk management, understanding of relevant government regulations, recommendations, problem solving skills etc.)

30

Entrepreneurial Initiatives and Creative Thinking(novel ways in expanding the business, overcoming barriers and difficulties in the identified business option, obtaining relevant information about industry, suppliers and customers, creative ways to counter direct and indirect competitors, interview with market leaders, novel ideas etc.)

20

Convincing Power and Persuasiveness of the Group Report(Highlighting the growth opportunities of the identified business option, evaluation of business option, marketing plan, funding plan and source of finance, operational plan, management plan etc.)

30

TOTAL FOR GROUP REPORT 100



Presentation (15%)

PRESENTATION Marks

Content(Highlights of main points, knowledge of the business and industry)

Use of Visual Aids(relevance, quality of visuals)

3

3Impact of Presentation(Is listener sold on the proposed business option? Viability of business option? Realistic proposal? Evidences of fieldwork and research on the business etc.)

Sub-Total Group Marks 6

Individual Performance

(Knowledge of the proposed business option and industry, fluency, ability to answer questions, convincing power, ability to think on feet etc, evidences of individual fieldwork and research on the business and industry etc.)

6

3Delivery & Appearance

(mode of dressing, facial expressions, confidence, fluency, poise, language)

TOTAL FOR PRESENTATION 15

8. INDIVIDUAL REPORT – 15%

Identify a small and medium enterprise (SME) in Singapore and give a brief description about its core business and the type of industry it is in. Conduct an analysis on the selected SME and prepare a report on the key resources that led to the success of its business. Students from the same tutorial group are NOT allowed to write on a same company.

You are to submit the report by MONDAY, 21 Nov 2011, 5pm.



9. PBL PROBLEM – 30%

Your company has decided to grow the company’s business operations locally. You and your team have been tasked by the company’s management team to do a detailed analysis (excluding detailed financial projection) of the business environment and to access the feasibility of expanding the business. Your team is also required to provide recommendations on the market expansion plan. Finally, you and your team are required to submit a report by WEDNESDAY, 1 FEB. 2012, 5pm.

Your group would also need to give a presentation on the week 17 beginning 13 FEB. 2012, during tutorial.

10. SYNOPSIS OF HOW PROBLEM IS LINKED TO SUBJECT

The PBL problem requires you to understand the needs and the types of re-sources required for small and medium-sized companies when considering grow-ing their businesses. Extensive research and a detailed analysis on the business and the relevant industry will lead you to propose a feasible and realistic business option to grow the business successfully.

11. SUMMARY/SYNOPSIS OF LECTURE RESOURCE NOTES

The following table shows you what to expect in the resource sessions and how subject content is addressed in this subject. These sessions are scheduled in a progressive manner to guide you in solving your problem.

The resource notes are organised in such a way as to take you through an overview of small & medium-sized business, fundamental concepts and subject knowledge on small and medium-sized business that will serve as a starting point for problem solving.



SUBJECT CONTENT AND GENERAL LEARNING OUTCOMES

General Learning Outcome

Specific Learning Outcome Topic/Theme(as applicable)

1. Understand the development of small and medium-sized enterprises in Singapore.

1.1 Define small and medium-sized enterprises.1.2 Describe different forms of ownership of a

business.1.3 Explain the roles of small and medium-sized

enterprises to Singapore’s growth.1.4 Explain the roles of government in promoting

small and medium-sized enterprises in Singapore.

Overview of the Development of Small and Medium Enterprises in Singapore

2 Evaluate the entrepreneurial growth factors for small and medium-sized enterprises.

2.1 Explain the threats and challenges facing the small and medium-sized enterprises.

2.2 Identify factors affecting future trends of an industry and a business.

2.3 Assess distinctive growth competencies for a business.

Growth FactorAnalysis

3 Develop marketing strategies for small and medium-sized enterprises.

3.1 Interpret environment scanning at country and industry level.

3.2 Describe a suitable marketing approach for small and medium-sized enterprises.

3.3 Identify market segments. 3.4 Analyse major competitors in the similar

industry to obtain the edge.3.5 Perform market research to get timely

information. 3.6 Create successful company image and

branding to enhance business success.3.7 Describe the optimum marketing – mix

strategy (4P’s – Product, Promotion, Price & Place) for a business.

3.8 Devise a promotional mix plan that achieves maximum results.

3.9 Identify information technology to leverage the growth of business.

Marketing Strategies for Growing Business

4 Assess the importance of financial planning and sources of finance.

4.1 Describe the role of financial planning.4.2 Interpret projected revenues and profits.4.3 Interpret key financial ratios (return on

equity, debt-equity ratio, turnover ratio, net present value) and its implications.

4.4 Describe good cash management practice. 4.5 Explain the impact of foreign exchange for a

business. 4.6 Describe the various sources and types of

financing available. 4.7 Identify the most appropriate financing for a

business.

Managing Funds and Sources of Finance





5 Develop an effective resource management system.

5.1 Distinguish between entrepreneurial management and leadership management.

5.2 Describe the importance of having the right culture structure for an organisation.

5.3 Describe the types of human resource professionals needed as the business grows.

5.4 Distinguish between employing professionals and outside management assistance.

5.5 Describe ways to motivate staff to achieve better performance.

5.6 Describe ways to managing time effectively.

Resource Management

6 Develop an effective operations management system.

6.1 Identify the right location to operate a business.

6.2 Explain the implications of productivity on a growing business.

6.3 Describe ways to manage inventory control effectively and reduce inventory costs.

6.4 Conduct vendor analysis to reduce operations costs.

6.5 Establish long term working relationship with all business partners.

6.6 Develop effective credit management polices with suppliers and customers.

Operations Management

7 Understand government regulations and practice of business ethics.

7.1 Interpret government regulations and guidelines in operating a business.

7.2 Explain the benefits of free trade agreements among countries.

7.3 Explain the benefits of registering intellectual property rights for a business.

7.4 Define business ethics.7.5 Describe the challenges and social

responsibility of business ethics on a business.

7.6 Describe ethical leadership management for a business.

Government Regulations and Business Ethics

8 Assess the importance of risk management.

8.1 Distinguish between pure risk and speculative risk.

8.2 Describe ways to cope with risk for a business.

8.3 Describe different types of insurance available for a business.

8.4 Identify the appropriate types of insurance for a business.

Risk Management





9 Evaluate sources of business opportunities.

9.1 Identify the enterprise networks for the relevant industry.

9.2 Identify and participate in relevant local and overseas trade exhibitions.

9.3 Describe the role of trade missions organised by government agencies or trade associations.

Sources of Business Opportunities

10 Evaluate the options for business expansion.

10.1 Explain the various options available for business expansion.

10.2 Evaluate possible business options for expansion for a business.

Overview of Options for Business Expansion



12. RESOURCE REFERENCES

1. *Megginson, Leon & Byrd, Mary Jane & Megginson, William L. (2009). Small Business Management: An Entrepreneur’s Guidebook. (6th ed.). New York: McGraw Hill. *(MAIN REFERENCE)

2. Schaper, Volery, Weber, Lewis (2011). Entrepreneurship and Small Business. (3rd Asia-Pacific ed). Australia : Wiley.

3. Zimmerer, Thomas W & Scarborough, Norman M. (2009). Effective Small Business Management: An Entrepreneurial Approach. (9th ed.). New Jersey: Prentice Hall.

4. Jerome A. Katz & Richard P. Green. (2009) Entrepreneurial Small Business. (2nd ed.) New York : McGraw Hill.

5. Adelman, Philip J & Marks, Alan M. (2004). Entrepreneurial Finance – Finance for Small Business. (3rd ed.). New Jersey: Prentice Hall.

6. Hisrich, Robert D. & Peters, Michael. P. (2005). Entrepreneurship. (6th ed.). New York: McGraw Hill.

7. Kirby, David A. (2005). Entrepreneurship. (2nd ed.). Berkshire: McGraw Hill.8. Kuratko, Donald F & Welsch, Harold P. (2004). Strategic Entrepreneurial

Growth (2nd ed.). Ohio: Thomson South-Western. 9. Lambing, Peggy A. & Kuehl, Charles R. (2003). Entrepreneurship. (3rd ed.).

New Jersey: Prentice Hall.10.Sim, H C M. (2009). Entrepreneurship Success and Strategy. Singapore:

Prentice Hall.11.Zimmerer, Thomas W & Scarborough, Norman M. (2005). Essentials of

Entrepreneurship and Small Business Management. (4th ed.). New Jersey: Prentice Hall.

12.Moore, Petty, Palich & Longenecker. Managing (2010) Managing Small Busines: An Entrepreneurial Emphasis. (15th ed.). South-Western: Cengage Learning.



On-Line Resources:

Ministry of Trade and Industry

o http://www.mti.gov.sg

Action Community for Entrepreneurship

o http://www.ace.org.sg

Accounting and Corporate Regulatory Authority

o http://www.acra.gov.sg

The Association of Small & Medium Enterprises

o http://www.asme.org.sg

EnterpriseOne

o http://www.business.gov.sg/

Entrepreneur.com

o http://www.entrepreneur.com

International Enterprise (IE) Singapore

o http://www.iesingapore.com

Singapore Business Federation

o http://www.sbf.org.sg/

SPRING Singapore

o http://www.spring.gov.sg

About.com: Small Business: Canada

o http://sbinfocanada.about.com/od/startup/a/bizopp2005.htm



13. REPORT FORMAT

Double-spaced, font size 12, font type Arial

Part 1: Individual report (minimum of 3 pages and a maximum of 5 pages)

Part 2: Group Report (minimum 10 pages to maximum 14 pages excluding cover page, contents page, reference list and *appendices)

All students are to read “Temasek Polytechnic’s Policy on Plagiarism” (Appendix I).

Students are to sign and include “Declaration on Plagiarism Form” (Appendix II) in the submission of the ALL reports.

*Include only relevant and appropriate appendices.*Reference list (including electronic source of information) need to be quoted. All listed references must be cross-referenced in your report.



Appendix I - Temasek Polytechnic’s Policy on Plagiarism

Temasek Polytechnic’s Policy on Plagiarism

Academic integrity is expected of all students at Temasek Polytechnic. The Polytechnic requires all students to be assessed for their own work only. All students are required to give proper acknowledgement of all original sources of work used in their assignments, projects or other assessed work.

Disciplinary Action Against Students who Plagiarise

Plagiarism is a serious academic offence. Disciplinary action taken for students caught for plagiarism will depend on the severity and includes failing the subject, suspension and removal from course.

Definition of Plagiarism

Plagiarism is the act of taking and using the whole or any part of another person’s work and presenting it as your own without proper acknowledgement.

Examples of ‘work’ include text, writings, computer program, web page, on-line discussions, video, music, sound recording, image, photograph, technical drawing, invention, research findings, diagram, chart, artwork or design.

If you knowingly allow another student to use the whole or part of your work and to present it as his or her own work, you could be liable for abetting plagiarism. The penalty for abetting plagiarism includes failing the subject, suspension and removal from course.

How to Avoid Plagiarism

To avoid plagiarism in your assignment, projects and other assessed work, you should

submit work for assessment comprising your original ideas, experience, observations and comments.

acknowledge the original source of work(s) that you use on the appropriate referencing format.

not use any part or the whole of the work of another student or graduate who has taken the subject previously.

not ask someone else to do your assignments, projects or other assessed work.

check with your lecturers, when in doubt and seek advice on the appropriate referencing format for the acknowledgement of all original sources of work used in your assignments, projects or other work.



Appendix II - Declaration on Plagiarism Form (Individual Submission)

SUBJECT NAME : International BusinessSUBJECT CODE : BBS2009ACADEMIC YEAR : AY 2011/2012, October Semester

“By submitting this work, I am the declaring that I am the originator of this work and that all other original sources used in this has been appropriately acknowledged. I understand that plagiarism is the act of taking and using the whole or any part of another person’s work and presenting it as my own without proper acknowledge. I also understand that plagiarism is an academic offence and that disciplinary action will be taken for plagiarism.”

Name of Student Matriculation No. Signature

___________________ _________________ ________________

Tutorial Class : ___________________

Tutor : ___________________

Diploma : ___________________

Date of Submission : ___________________



Appendix III - Declaration on Plagiarism Form (Group Submission)

SUBJECT NAME : Managing Small and Medium EnterprisesSUBJECT CODE : BBS2009ACADEMIC YEAR : AY 2011/2012, OCTOBER SEMESTER

“By submitting this work, we are the declaring that we are the originators of this work and that all other original sources used in this work have been appropriately acknowledged. We understand that plagiarism is the act of taking and using the whole or any part of another person’s work and presenting it as our own without proper acknowledgement. We also understand that plagiarism is an academic offence and that disciplinary action will be taken for plagiarism.”

Name of Student Matriculation No. Signature

Tutorial Class : ___________________

Tutor : ___________________

Diploma : ___________________

Date of Submission : ___________________



Appendix IV - Academic Calendar

TEMASEK BUSINESS SCHOOLBBS2009 MANAGING SMALL & MEDIUM ENTERPRISES (MngSME)ACADEMIC CALENDARAY 2010/2011 October Semester

WEEK RESOURCE SESSION / FIELDWORK TUTORIAL SESSION

Week 1

24 Oct 11

RESOURCE SESSION 1

Outline of the subject syllabus and the assessment requirements

Overview of the Development of Small & Medium Enterprises in Singapore

NO TUTORIAL

Week 2

31 Oct 11

RESOURCE SESSION 2

Growth factors analysis

Marketing strategies for growing business

PBL Facilitation Session (Big Group Tutorial) i) Tutor will brief students on the PBL problem.ii) Individual student will list down their personal choice of business ideas (Preparation of Individual Report).

Stage 1 Group SettingStudents will be organised into Problem Based Learning (PBL) Groups for independent learning and for problem solving.

Stage 2 Problem Identificationi) Students are to undertake independent learning on topics highlighted in lectures and group discussions in tutorials. Students will teach one another and apply learning to their group



WEEK RESOURCE SESSION / FIELDWORK TUTORIAL SESSIONdiscussion.ii) Students will discuss on the PBL problem and decide on the choice of business for the group report. iii) Students will start conceptualising and developing the group report.a) Screening personal business ideas.b) Screening of group business ideas.

Week 307 Nov 11

RESOURCE SESSION 3

Managing Funds and Sources of Finance

PBL Facilitation Session (Big Group Tutorial)

Stage 3 Idea Generation

i) Students are to undertake independent learning on topics highlighted in lectures and group discussions in tutorials. Students will teach one another and apply learning to their project ii) Students will continue on conceptualising and developing the group report.a) Screening group business ideas.

Week 4

14 Nov 11

RESOURCE SESSION 4

Resource ManagementEffective Resource Management System

PBL Facilitation Session (Small Group Tutorial)

Stage 4 Learning Issues

Students continue to work on idea generation and learning issuesStudents to screen group business proposal and finalise the choice of business idea for the Group Report.

Improvement and Finalisation of Individual Reports. Submission due on MONDAY, 21 NOV 2012, 5pm.




Week 5

21 Nov 11

RESOURCE SESSION 5

Operations ManagementEffective Operations Management System

PBL Facilitation Session ( Big Group Tutorial ):

Stage 5 Self-Directed Learning (Research, Discovery & Analysis)

Students start doing detailed research work, revisit learning issues and do analysis on the chosen business.

Week 6

28 Nov 11

RESOURCE SESSION 6

Entrepreneur’s TALK: (During Lecture)

ATTENDANCE IS COMPULSORY

PBL Facilitation Session ( Small Group Tutorial ):

The groups will discuss the proposed group business concept write-up (½ to 1 page) with tutor.

Week 7

05 Dec 11

RESOURCE SESSION 7

Revision for Mid-Semestral Test


Stage 6 Synthesis and ApplicationSynthesis and Application into the group report of the group PBL problem.

Final Test Revision for topics from week 1 to week 6. To remind students on test date, time and venue.




Week 8

12 Dec 11MID-SEMESTRAL TEST

Week 9

19 Dec 11

BREAK

Week 10

26 Dec 11

BREAK

Week 11

02 Jan 12

RESOURCE SESSION 8 – FIELDWORK

Students will conduct fieldwork for the PBL problem.

Tutorial Fieldwork (NO TUTORIAL) : Student will conduct fieldwork and research for the group report.

Stage 6 Synthesis and Application

Synthesis and Application into the group report of the group PBL problem.

Week 12

09 Jan 12

RESOURCE SESSION 9

Government Regulations and Business Ethics


Stage 6 Synthesis and ApplicationSynthesis and Application into the group Report of the group PBL problem.

Mid-Semestral Test Review




Week 13

16 Jan 12

RESOURCE SESSION 10

Risk Management

PBL Facilitation Session (Small Group Tutorial):

Stage 6 Synthesis and ApplicationSynthesis and Application into the group report of the group PBL problem.Each PBL group will continue to prepare and refine its Group Report.

Week 14

23 Jan 12

RESOURCE SESSION 11

Sources of Business Opportunities

PBL Facilitation Session ( Small Group Tutorial )

Stage 6 Synthesis and ApplicationSynthesis and Application into the group report of the group PBL problem.Each PBL group to continue to prepare and refine its Group Report.

Finalise Group Report (group-by-group)

Week 15

30 Jan 12

RESOURCE SESSION 12

Options for Business Expansion

Group Report Improvement and Finalisation of Group Reports. Submission due on WEDNESDAY, 1 FEBRURARY 2012, 5pm.

Presentation Each group will be given 20 minutes to present their Group Report. Tutor will question individual student to ascertain



WEEK RESOURCE SESSION / FIELDWORK TUTORIAL SESSIONtheir understanding of their specific group reports.

Week 16

06 Feb 12

RESOURCE SESSION 13

Making Use of Information Technology & the Internet by Small Businesses

Presentation – For approved MC casesStudents with approved MC will be present their individual part.

Week 17

13 Feb 12

RESOURCE SESSION 14

PBL Debrief and Subject Debrief

All students are to be present for this final important tutorial.

Stage 7 Reflection and Feedback

Self & Peer Assessment FormStudents are to complete the Self & Peer Assessment and submit to tutor

Subject Review & Debrief:i) Students’ Subject Evaluation and other Surveys.ii) Review and Feedback of general performance.

Week 18

20 Feb 12

STUDY WEEK




Week 19

27 Feb 12

MAIN EXAMNo Examination for MngSME subject Exam for other subjects (24 Feb – 9 Mar 2012 – tentative dates)

Week 20

05 Mar 12

Exam Processing

Week 21

12 Mar 12

Exam Marking

Week 22

19 Mar 12

Supp Revision (19 to 23 Mar 2012 – tentative dates) (Date for MngSME to be confirmed)

Supp Exam (16 Mar – 30 Mar 2012 – tentative dates)

Week 23

26 Mar 11

Supp Exam (16 Mar – 30 Mar 2012 – tentative dates) (Date for MngSME to be confirmed)


student kit - oct 2011_12 semester

Documents