ufone human resource management

8/11/2019 Ufone Human Resource Management

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Presented By M.REHHAN SARWAR

Presented To Prof. Mubshir Husain

Topic HR Policies of UfoneProgram M.COM

Semester II

Section EA2

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Introduction

Pakistan Telecommunication Company Limited(PTCL) that started its operations in January2001 under the brand name Ufone. As a result

of PTCLsprivatization, Ufone became a part ofthe Emirates Telecommunication CorporationGroup (Etisalat) in 2006.

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http://www.ptcl.com.pk/http://www.etisalat.ae/http://www.etisalat.ae/http://www.ptcl.com.pk/


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Vision Statement

To be the leading telecommunication service provided

in Pakistan by offering innovative communicationsolutions for our customers while exceeding

shareholders value & employee expectations.

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MISSION STATEMENT

To be the best cellular option for U.

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Management hierarchy of ufone

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Our Brand

BRANDS TARGET MARKET REASON FORTARGETTING

Post Pay Corporate class High usage for business &working people

Prepaid Youth Night dwellers

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STRUCTURE OF THEORGANIZATION

In general the whole setup is Centralized

At department level the structure isDecentralized

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Functional Departments

Technical

Customer operations

FinanceAdministration & Procurement

Human Resource

Co-ordination (Govt. relations)Marketing

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SERVICES

Internal Excess

Online Billing Payment

Power SIM

International Roaming

Voice Mail

Call Management

Messaging

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COMPETITORS

Ufone considers the following as itscompetitors:-

a. JAZZ

b. WARID

c. TELENOR

d. ZONG

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Human Resource Department

Human Resource Department of UFONEHuman Resource department is being headed by the HRexecutive designated as Chief of Human resourcedepartment. The department is working for the

personnel in the organization.There are 3 main sub-heads in the department

Recruitment and Compensation Benefits

HR Operations

Recruitment & Selection

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Recruitment and Compensation Benefits

Ufone has this policy of not mentioning the name of the company in

a job advertisement. Usually hiring takes place through outsourcingwith a help of a third party. Final selection takes place after thecandidate has been interviewed by the Manager of the departmentwho requires the new employee and then the HR Manager. A very

effective way to retain an employee is to give him compensationand benefits.

At Ufone following benefits are given:

Medical facility

Gratuity

Provident fund

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Orientation

Human Resource Planning

HR hiring / recruitment

Selection Process

Compensation and benefits

Human ResourceInformation system

Leave Policy

Working Hours Policy

Retirement Policy

Performance Evaluation

Career Counseling

Training andDevelopment

HR Operations

HR operations at Ufone include the working over all Human resource

Functions that are as follows:

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Recruitment Recruitment is the process of gathering a pool of

candidates for an organizational vacancy.

Ufone policy of recruitment is very simple, if at any

time there is a vacancy, due to retirement, resignation, ifemployees takes the golden handshake or the death ofan employee, the management of the branch will informthe head office about the vacancy.

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Selection Selection is the process of short listing only the qualified

candidates who are fit for the job.

Ufone has this policy of not mentioning the name of the

company in a job advertisement. Usually hiring takes place through outsourcing with a

help of a third party.

Ufone mostly hires employees through

Pioneer ServicesSydiat Haider Associates.

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Selection Final selection takes place after the candidate has been

interviewed by the Manager of the department whorequires the new employee and then the HR Manager.

On the joining day, the employee has to submit the

following documents to the HR Department:

Joining Report

Copies of educational and professionaldegrees/certificates

Reference Letter

Three copies of recent passport size photographs

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Job Analysis

There are mostly following methods used to conduct jobanalysis:

Interviews

Direct Observations

Job Description Industry Patterns For Benchmark Jobs

Job title

Duties to be performed

Distinguishing characteristics of the job

Authorities and responsibilities of jobholder

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Job Description form of Ufone

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Performance Evaluation form of Ufone

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Performance Evaluation:At Ufone performance is evaluated on the basis offollowing:

Goals

Objectives

Benchmark

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Rewards:Ufone is offering following types of rewards:

Financial Rewards

Non-financial rewards

Financial Reward:

There are different types of financial rewardsoffered by Ufone it includes

Bonuses

Salary increments

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Promotion Policy

Sometimes it becomes a big issue that a junior is supersededover a senior.

That might be the case here at Ufone because they promotetheir employees on performance basis. But according to themas the selection criteria is clear about the selection of anemployee so that problem can be generated only in case ofwrong hiring. Otherwise they took the best from the marketthat has knowledge about their field.

The bottom line is there promotion policy is simply based on

the performance of the employees so there is a pretty toughcompetition among the employees and this thing is doingfavor for the organization.

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Compensation SystemCompensation and benefits are very impotant,They areoffering:

Minimum wage

Overtime Equal employment opportunities (in terms of equal

pay without discriminating against sex or race)

Merit pay (payment based on performance)

Profit sharing (focuses on individual employee)

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Training MethodsUfone is also using different method of training which

are as following

In house training program

On the job training program

Distance Learning

Classroom Instruction

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Why Training and Developmental Program?

To improve three types of skills

Technical skills

Interpersonal skills

Problem solving skills

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Human Resource Analysis Currently there are over 1500 permanent employees

working in Ufone nationwide.

On the entry level the HR Department is mostly taking

MBA graduates. According to Ufone their belief is that "Their people are

their greatest asset.

The HR team takes great pride in acknowledging the

contribution of each employee. Ufone focuses a lot on HR Development and for that the

HR team ensures:

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ufone human resource management

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