volunteermatch solutions bpn webinar: exploring the convergence of cause marketing & csr
TRANSCRIPT
What’s the Difference? Exploring the Convergence of Cause Marketing & CSR
Craig Bida EVP, Cause Branding &
Nonprofit Marketing Cone Communications
Dave Stangis VP, Public Affairs &
Corporate Responsibility Campbell Soup Company
How To Ask Questions
• Type questions into the box on the right side of the your screen
• Submit via Twitter to @VM_Solutions using “#VMbpn”
• We will pose questions at the end of the presentation
• A copy of the sides will be circulated after the event
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Craig Bida EVP Cause Branding, Nonprofit Marketing [email protected] @craigbida
What’s the Difference? Exploring the Convergence of Cause Marketing & CSR
VolunteerMatch Best Practice Network Webinar
81% of consumers globally expect companies to do more than just
make money or support their local communities
Social Impact: A Groundswell of Interest
Growing Expectations, Declining Trust
2012 Harris Interactive 13th Annual Reputation Quotient 2010 Public Strategies Trust Monitor
Low Trust
20% Only 2 in 10 Americans have a
positive perception of corporate reputation
High Expectations
91% of the public wants to see corporations involved in
helping solve the problems our nation faces.
Consumers: A Passion for Cause
88% Find cause marketing acceptable (vs. 66% in 1993)
85%
80%
Have more positive image of a product/company when it supports a cause they care about
Would be likely to switch from one brand to another if associated with a good cause
2010 Cone Cause Evolution Study
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1. What do you CARE about? 2. What are you GOOD at? 3. What ASSETS do you have? 4. What will you uniquely DO? 5. How will you MEASURE success?
2. Unlock a Cycle of Change
3. Explore a Spectrum of Commitment
General Mills Box Tops for Education
Xylem Watermark
P&G Live, Learn and Thrive
Avon Breast Cancer Crusade
Cause Marketing
Cause Platform Shared Value Signature Program
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Poll #1
What are barriers to success that you have experienced in developing and executing programs?
• Money/budget • Senior level support • Lack of focus • Lack of internal alignment • N/A I haven’t experienced these barriers
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What’s the Difference? Exploring the Convergence of Cause Marketing & CSR
Dave Stangis Vice President Public Affairs and Corporate Responsibility VolunteerMatch Best Practice Network Webinar
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CONNECT WITH CONSUMERS
DRIVE INNOVATION
CREATE A HIGH- PERFORMANCE ORGANIZATION
DELIVERY LONG-TERM PROFITABLE GROWTH
Promoting global wellness and nutrition, helping to build a more sustainable environment, and honoring
our role in society from the farm to the family
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Cause is grounded in our Company mission, links to our Success Model…
…and will leverage our CSR & Sustainability strategy to better engage consumers
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CSR Corporate Imperative 2020 Destination Goals
Selected Sub-goals Reduce energy use by 35%
and source 40% of the energy used from renewable or alternative energy sources
Recycle 95% of waste generated globally
Eliminate 100 million pounds of packaging from Campbell products
Make a positive impact in the lives of 100 million youth through our volunteer, community and signature programs
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Internal Situation Assessment: Summary of Cause Activities (past)
HUNGER RELIEF EDUCATION / YOUTH DEVELOPMENT HEALTH COMMUNITY OTHER
PEPPERIDGE FARM
Cash Donations ~$30k Food Donations ~$12.7MM Cause Mktg ~$500k Cause Mktg ~$605k
Donations ~$820k Volunteer Programs ~720hrs Cause Mktg TBD
CAMPBELL CANADA
Cash Donations $X Food Donations $250k Cause Mktg ~$X Cause Mktg ~$X
Donations ~$X Volunteer Efforts $Xhrs Cause Mktg ~$X
CAMPBELL USA (Retail & NAFS)
Cash Donations $X Food Donations $ 12.9MM Cause Mktg ~$X Cause Mktg ~$X
Donations ~$X Volunteer Efforts $Xhrs Cause Mktg ~$X
US PLANTS Cash Donations $X
Food Donations $x x Cause Mktg ~$X Cause Mktg ~$X Donations ~$X
Volunteer Efforts $Xhrs Cause Mktg ~$X
CAMPBELL FOUNDATION Cash Donations $X
Food Donations $x Cause Mktg ~$X Cause Mktg ~$X Donations ~$X
Volunteer Efforts $Xhrs Cause Mktg ~$X
CAMPBELL’S CORPORATE
Cash Donations $X Food Donations $x Cash Donations $X Cash Donations $X
Donations ~$X Volunteer Efforts $Xhrs Cash Donations $1.2MM
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Best Practice Principles for establishing impactful Platforms and Cause Areas
Connection of Platform to Company Mission
Engagement Platform is consumer facing - connects to a consumer insight/desire
Platform is broad, encompassing without being too general
Platform is consistent, enduring (marketing programs are cyclical)
Executive ownership and consistent messaging around the platform
Focus where value can best be created both for society and shareholders
•areas where organization has the ability to have the biggest (social) influence
•areas that are critical to business activities & business sustainability
Focus on few (3-4) meaningful ‘causes’
Areas of focus cover range from ‘risk management’ to true ‘good citizenship’
Linkage/Integration/Consistency with corporate Foundation, leveraging multi-brand activation
PLA
TFO
RM
S
CA
US
E A
RE
AS
PRINCIPLES
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• CSR vs. Cause Marketing • CSR as Cause Marketing • CSR informing Cause Marketing • Campbell’s Strategic Communications
Council • Active partnership with Integrated Marketing • Breaking down marketing and brand silos • Leveraging business process
Working to build a better process
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• Persistence and Continuity • Action and Senses • Choice • Alignment • Proximity • Reward, Recognition, Gratitude • What’s next?
Characteristics we know work
Stay Informed
Blog: www.VolunteeringIsCSR.org
Twitter: @VM_Solutions
Newsletter: http://www.volunteermatch.org/corporations/resources/newsletter.jsp
Upcoming Session: Global Oct!
Pro Bono Service on Steroids: International Corporate Volunteering Tuesday October 4, 2012 10-11 a.m. PT (1-2 p.m. ET) Guest Speakers: Amanda MacArthur CDC Development Solutions Pascale Sejean PepsiCorps Register: https://www1.gotomeeting.com/register/748256360
Upcoming Session: Global Oct!
Planet Brands: Changing Behavior for Sustainable Social Good Tuesday October 30, 2012 10-11 a.m. PT (1-2 p.m. ET) Guest Speaker: Lucy Shea CEO, Futerra Register: https://www1.gotomeeting.com/register/249145272