BEST iGIP AWARD

NATIONAL R&R APPLICATION

PERFORMANCE MANAGEMENT

01.07.2013 - 30.06.2014 LC Goal Result % Goal Achieved

Raise 32 28 87,5%

Match 23 11 47,8%

Realize 12 10 83,3%

Average Matching time 61 days (677/11)

Matching Rate 40% (11/28)

CUSTOMER EXPERIENCE MANAGEMENT

A. Customer Loyalty for organization (CLO)1. TN Endorsement: We got 4 video endorsements* from current 6 partners (66,6%) (FPT, Infonam,

KMS, Toda Industry, Emerald, Vietbuzzad) here

2. Podio Sales activities update: we updated 100% all accounts that we approached and followed up3. Matching Portal update: 100% internship details updated4. TN event engagement***5. a. Working process with company: we built working process framework** including: clear

expectation, AIESEC interns profile, recruitment working timeline that help both of the parties committed to working timeline and remove miscommunication among company communication level (Director, HR, Interviewer)

b. Money collect: manage well deposit flow and the rest of the fee after realizing ( Approximately 60 million VND) c. Crisis management: we dont have any crisis ( except 1 intern from Vietbuzzad, but we did all the things reflected for Vietbuzzad and intern by the report**** and worked with LC home to handle this intern)

* ,**, ***, and **** attached in the folder

CUSTOMER EXPERIENCE MANAGEMENT

B. Customer Loyalty for student (CLS)1. NPS: 28

2. 2. All cases addressed and closed

3. EP service process: we built separate EP service keeptract* for each of current 5 EPs and they are implemented well by EP Buddy

4. 1-Day city tour campaign **: organize a city tour campaign monthly to make EP enjoy HCMC by 1-day tour hosted by their EP and Local Supporting Team

5. EP endorsement: we got 3 endorsements *** from current 5 EPs (60%) here

* And **, *** attached in the folder

SALESFORCE DEVELOPMENT

B. Customer Loyalty for student (CLS)1. Member effectivenessTN realized/member: 10/ 12 (0,83) (Tuyet Anh, Thi Anh, Quynh Trang, Thu Hong, Phuong Thao, Thang Son, Tu Nhi, Anh Thu Pham, Anh Thu Nguyen, Bich Ngoc, Hong Ngoc, Hai Vy)

% Member delivering result: 7/12 (58%) (Tuyet Anh, Thi Anh, Quynh Trang, Thu Hong, The Vu, Phuong Thao, Thang Son)

2. Number of Leadership position pipeline:Toal number: 92 LCVPs (The Vu, Phuong Thao)2 OCPs Phase 1 (Tuyet Anh, Thi Anh)5 OCP pipeline for phase 2 (Thu Hong, Tu Nhi, Tuan Ngoc, Anh Thu Pham, Quynh Trang)

Member performance attached in the folder

NATIONAL CONTRIBUTION & INNOVATION

A. Proactively in implementing National Strategy1. Japanese Ceeder Strategya. LC together with MC for MC Ceeder Strategy for Japanese market in VietnamResult:2 TNs raised from Moe, 1 TN matched1 TN under finalize contract from Keita

b. Continue implementing Japanese Ceeder Sales Onlinec. Under preparing for 2nd Japanese Ceeder Strategy as LC in August and Septemberd. Japanese market becomes LC focused segmentation in Phase 2

2. MC – MC partnershipBe transitioned and handle well from MC – MC partnership Denmark – Vietnam for MT & IT

3. Use Vietnam Matching Portal for Promotion, together with MC participating on Matching Mania4. CEM: Collaborate with iGIP NST for CEM National Strategy to enhance intern service

NATIONAL CONTRIBUTION & INNOVATION

A. Proactively in implementing National Strategy1. Japanese Ceeder Strategya. LC together with MC for MC Ceeder Strategy for Japanese market in Vietnam. Result:2 TNs raised from Moe, 1 TN matched1 TN under finalize contract from Keitb. Continue implementing Japanese Ceeder Sales Onlinec. Under preparing for 2nd Japanese Ceeder Strategy as LC in August and Septemberd. Japanese market becomes LC focused segmentation in Phase 2

2. MC – MC partnershipBe transitioned and handle well from MC – MC partnership Denmark – Vietnam for MT & IT

3. Use Vietnam Matching Portal for Promotion, together with MC participating on Matching Mania

4. CEM: Collaborate with iGIP NST for CEM National Strategy to enhance intern service

5. Write newspaper for National Newsletter timely

NATIONAL CONTRIBUTION & INNOVATION

B. % Contribution to MC/Cross-LC iGIP result

01.07.2013 - 30.06.2014 LC result MC/Cross-LC result % Contribution

Raise 28 108 26%

Match 11 55 20%

Realize 10 48 21%

NATIONAL CONTRIBUTION & INNOVATION

C. Innovative Market Research & Raising Process

1. Remove traditional sales, move to B2B sales & marketing, phonecall is a tool, not a sales method

2. Build full process of how to use linkedin*

3. Create Linkedin Sales approaching process**

4. Smart methods of finding decision maker’s contact***

5. One-page sales proposal****

* And **, ***, **** attached in the folder

NATIONAL CONTRIBUTION & INNOVATION

D. Innovative Supply & Demand ManagementDemand:1. Working rules framework among company’s level2. Sales: reject company’s beneficial mindset, strive for developing

intern together with developing company

Supply:3. Implement LC – LC relationship to partnership: 3 LCs in India, 3 LCs

in Poland, 2 LCs in Brazil4. Create effective EP approaching steps*5. LC home promote TNs directly to their Eps6. Applied mailchimp framework to EP approaching mail **

* And ** attached in the folder

NATIONAL CONTRIBUTION & INNOVATION

E. Innovative Quality Control Process

1. iGIP EP Lead day: educate EP with the purpose of clear expectation, Vietnam working style, NPS understanding, call for helps

2. Build a speeding up matching which covers: right EP & TN, right timeline, right expectation and behaviors, right matching process for specific segmentation, and right selection preparation

3. Working recruiting process framework with company (mentioned in slide above)

4. Buddy-EP face-to-face feedback meeting monthly

5. Implement right TN, right EP strategy

END

Thank you