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The ASQ Newsletter for the Design & Construction Division December 2012

DCD QUALITY CONNECTIONS

In this issue

Message From The Chair

Member Leaders Who’s Who

DCD Funds Student Contest

ISO Certification for Large Projects

National Housing Quality Award

DCD at the Audit Conference

DCD Council Activities – 2013 Business Plan

Upcoming Events

DCD Division Management Council

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Vision: To be the World’s

recognized champion and leading authority on all issues related to quality in realizing and maintaining the built environment by the design and construction community and its customers.

Mission: To advance

individual performance excellence worldwide by providing opportunities to members for learning, quality improvement, and knowledge exchange.

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MESSAGE FROM THE CHAIR/EDITOR

MEET YOUR NEW MEMBER LEADER TEAM FOR 2013/2014

Chair – Celia Gray, Charlotte Area Transit System

Chair Elect – Anita McReynolds-Lidbury, Quality Principles, LLC

Treasurer – Robert Orkin, PB

Secretary – Benjamin Trujillo, Kleinfelder

Vice Chair - Jeffery Williams, Shaw Group

Vice Chair - Brian Palmquist, Ledcor Limited

Vice Chair – Peter Stamp, Hanson Permanente Cement & Hanson Pressure Pipe

Vice Chair –John F. Mascaro, Bechtel Construction Operations, Inc.

Vice Chair –Cliff Moser, BIM Services, Neilsoft

In order for you to get to know your member leaders a little better a “Who’s Who” section from some of our member leaders follows this message. With the close of this year I will become Immediate Past-Chair and Celia Gray will take the helm as Chair. I’m sure you’ll join me in wishing her the best of luck, and our continued support of her and our division. For my part it has been a privilege and honor to serve as Chair of the DCD and thank one and all for your participation and support.

Happy Holiday one and all! Sincerely,

Chuck Charles J Kanapicki, PE, CMQ/OE, CQA Chair, ASQ Design and Construction Division [email protected]

mailto:[email protected]


MEMBER LEADER WHO’S WHO Name: Celia Gray, Chair 2013/2014 Residence: Charlotte, NC Education: Bachelors of Science in Metallurgical Engineering from the University of Illinois in

Urbana/Champaign Introduction to Quality: Working as Process Metallurgist in the Quality Department at Wolverine Tube, Inc. Wolverine assigned the Aluminum Dept Manager to get plant certified to ISO 9002. He quit and Celia volunteered to do the job. Current Job: Quality Manager at Charlotte Area Transit System (CATS). Celia joined CATS in October of 2002 during Preliminary Engineering of the NEW START Light Rail project and was trained by the FTA Project Management Consultant on the FTA Quality requirements for Transit Projects. Previous Experience: Celia spent 20 years working in manufacturing before joining CATS. Celia led Wolverine Tube Inc.’s Decatur AL Plant through ISO

9002 certification. She served as Management Representative, conducting quarterly reviews of the quality system and overseeing the internal auditor program. ASQ Activities: Chair-Elect for the ASQ Design and Construction Division, senior member of ASQ, CQA and CMQ/OE Other Activities: Served as a reviewer of the FTA Quality Management Guidelines that will supersede the 2002 FTA QA/QC guidelines. Family: Married 34 years to Tim Gray of Pontiac, Illinois. Two children and 4th grandchild is due in February 2013. Favorite Ways to Relax: Frisbee golf and traveling to visit friends and extended family. Quality Quote: Management is doing things right. Leadership is doing the right things.”--Peter Drucker Name: Anita McReynolds-Lidbury, Chair-Elect 2013/2014

Residence: Dallas, Texas Education: BSN Introduction to Quality: Introduction by fire, I began my career in Quality as Chuck Kanapicki’s assistant on the biggest light rail expansion project in over a decade (DART Greenline). I asked more questions of him than he probably cares to think about over the course of 2+ years; he introduced me to ASQ and brought me into the design and construction division. After taking over the project when Chuck moved onto greener (no pun intended) pastures, I remained on the project for an additional 8 years and watched it go through construction and into revenue service. Current Job: Owner and President of Quality Principles, LLC.

Previous Experience: Director, Project Management, for a Telecommunication firm installing long-haul fiber into 2nd and 3rd tier cities, building facilities and central offices. ASQ Activities: Section Proctor, Certification Exam Review Committee, Design and Construction Secretary. Annual Conference Liaison Recent Honor: Finalist for Dallas Area RHCA “Rising Star Award” Family: Married to my best friend, we have 3 great children, Brian, Kevin and Hayleigh; and are the proud Nana and Grandpa to Campbell, Cooper and Athena. Favorite Ways to Relax: Spending time with my spouse at the “ranch” in Santa Fe with the other two kids Mick and Dexter (they think their kids anyway!) Quality Quote: Quality with a smile works, try it and see if I’m wrong.

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Name: Benjamin Trujillo, Secretary 2013/2014 Residence: Albuquerque, NM Education: Bachelor of Arts, History Introduction to Quality: I joined Kleinfelder in 2002 just as the firm was beginning to build an NQA-1 compliant quality management program. I was approached to see if I wanted in a role in the creation process, accepted, and have been involved in building and refining it and the corporate quality management program ever since. Current Job: Deputy Director-Quality Assurance, Kleinfelder. I oversee the development and verify implementation of the company’s ISO 9001:2008 compliant quality management program. In addition, I manage and audit Kleinfelder’s NQA-1a-2009 compliant quality management program for nuclear projects for both the

Department of Energy and commercial nuclear clients. Previous Experience: Working with at-risk youth and communities as a health educator for three years. Managing a claims processing team and performing data quality management for two years. ASQ Activities: Vice-Chair for Section 1400, CQA, CQIA Family: Spouse Willa and one daughter, Isabella Favorite Ways to Relax: Hiking, playing saxophone, reading, road trips, and gardening Quality Quote: “Sit down before fact with an open mind. Be prepared to give up every preconceived notion. Follow humbly wherever and to whatever abyss Nature leads or you learn nothing. Don’t push out figures when facts are going in the opposite direction.” - Admiral Hyman G. Rickover Name: Cliff Moser, Vice-Chair and Past Chair Residence: Culver City, California

Education: Architect, Master of Science, Quality Assurance, Cal State Dominguez Hills Introduction to Quality: As an architect I was working with Value Engineering on government projects in the 1990s. Value Engineering was a system that focused on ways to reduce material and construction cost. Doing research on life-cycle costing, I discovered that one of the gurus in Value Engineering, Larry Miles, was a contemporary of Edwards Deming. Miles was working at General Electric with a focus on quality function of material and cost, while Deming was working on quality processes at Western Electric. Both Miles and Deming presented their theories and systems to Japan after WWII and became two of four recipients of the “Order of the

Sacred Treasure”, an honor given in the name of the Emperor of Japan for outstanding contributions to the Japanese economy. Currently two highly treasured annual awards are given in their honor in Japan: The Deming Award for outstanding work in the field of Quality, and the Larry Miles Award, for outstanding work in the field of Value Analysis. I realized that Value Engineering and Quality were complementary systems which, used together, could help guide quality and cost within the design and construction industry. Current Job: Vice President BIM Services, Neilsoft. Neilsoft is a global engineering and design services firm. I focus on providing Building Information Modeling services to design, construction, and owner teams. I also sell cloud computing virtualization, BIM audits, virtual big rooms, and lifecycle BIM services. Previous Experience: Healthcare Construction Architect; I’ve helped deliver twenty-three hospitals since 1992. ASQ Activities: Past-Chair, Design and Construction Division (2007 to 2010). Membership Chair Lean Division (2006 -back when the Lean Division was just a special interest group) Recent Honor: Finished the final draft of my book: Architecture 3.0; Handbook for the Disruptive Practice; should be published by Francis and Taylor late 2013. Family: Married, four children; Clayton 24, Isabel 17, Axel, 15, and Anneke 15. Favorite Ways to Relax: I live in Culver City, California. Our house is four blocks away from the Ballona Creek bikepath, which leads to the beach at Playa del Rey. My wife and I ride our bikes there every day, and I surf (with my kids) on the weekend.

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Quality Quote: Never underrate the boss! The boss may look illiterate. He may look stupid. But there is no risk at all in overrating a boss. If you underrate him he will bitterly resent it or impute to you the deficiency in brains and knowledge you imputed to him. Peter Drucker, Managing for the Future: The 1990's and Beyond (1992) Favorite Quality Story: I wrote a paper for one of my MSQA courses which applied Taguchi’s Loss Function to validate liquidated damages on construction projects. I met Taguchi at my first WCQI in Seattle in 2005, and showed him my application of his theorem. He stated that such a unique approach should be applied within other industries, and thanked me for validating his ideas. I realized that I had become an absolute quality-nerd because for me it was like Keith Richards telling me I was a pretty good guitar player. I was absolutely star-struck. Name: Peter Stamps, Vice-Chair Residence: Fort Worth, Texas

Education: BSME, United States Naval Academy; MBA, University of Phoenix Introduction to Quality: Member of US Navy Process Action Team to develop standard training requirements Current Job: Corporate Quality Assurance Manager, Hanson Pressure Pipe Previous Experience: - Senior Mechanical Engineer, Hanson Permanente Cement & Hanson Pressure Pipe - EHS Engineer, Cargill Inc

- Regional Quality Manager, Cargill Inc - Production management (supervisor, superintendent, plant manager), Cargill, Inc - Surface Warfare Officer, US Navy ASQ Activities: - ASQ World Conference Technical Reviewer and WCQI Session Moderator (2010-12) - ASQ Standardized Evaluation Team (2011-12) - Voice of the Customer Chair, Greater Fort Worth Section 1416 (2012-present) - Section Chair, Greater Fort Worth Section 1416 (2010-2012) - Program Chair & Vice Chair-Programs, Greater Fort Worth Section 1416 (2008-2010) - Education Team, Greater Fort Worth Section 1416 (2007) Recent Honor: 2011 MLEA recipient, Greater Fort Worth Section 1416 Family: Wife Janice and two children, Evan (11) and Elizabeth (8) Favorite Ways to Relax: Reading, water sports, travel Quality Quote: “You get what you inspect, not what you expect” - One of my Commanding Officers had this prominently displayed in his office well before I became involved in quality; I later learned it is a variation of a Deming quote.

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DCD FUNDS STUDENT CONTEST The Design and Construction Division (DCD) of the American Society for Quality (ASQ) has decided to fund a student to attend the National Institute of Building Sciences Conference in Washington, DC from Jan 7-11, and a student to attend the 92nd Annual Transportation Research Board Meeting in Washington DC, from Jan 12-17. We’re looking for DC-area full time students in academic majors related to the design and construction of buildings for the NIBS conference and the design and construction of transportation for the TRB conference. The DCD would like interested students to write a short abstract describing a) Why they would like to attend, b) What benefit to their education would they receive by attending, and c) How attending would reinforce what they’re learning in their classes relevant to the management of quality in design and construction. The abstract should also include the name of a faculty advisor to recommend them, and to confirm that they’re a DC-area full time student in a design and construction related major. The DCD would also like the students that are selected to agree to write an article of what they learned at these conferences relevant to design and construction quality for the quarterly DCD newsletter. The students will get full credit for what they write. Students applying to attend the NIBS conference may contact Ray Crawford at [email protected]. Students applying to attend the TRB conference may contact Danny Kahler, PE, at [email protected]

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ISO 9001:2008 Certification for Large Design-Build Project Design Quality Management Systems

Eagle P3 Project in Denver for RTD

By David J. Irish, PE, CMQ/OE

More and more clients are auditing Design Quality Management Systems (DQMS) of the design team whether the project is a design-build or design-bid-build delivery method. Contracts that require ISO 9001:2008 compliant DQMS are also becoming more widespread as clients look for ways to increase confidence in the design. Some clients also have ISO certified a QMS for their internal operations. An example of the requirement for the QMS to be ISO 9001:2008 certified is the Denver Transit Partners (DTP), FasTracks Regional Transportation District of Denver (RTD) Eagle P3 Project in Denver, Colorado. This is a complex, multidisciplinary design-build-operate-maintain-finance project for RTD. The design portion of the project includes 22.8 miles of commuter rail line from Union Station to the Denver International Airport, an 11.2 mile commuter rail line from Union Station to Wheat Ridge, a two mile initial segment of the Northwest Rail Corridor, and a new commuter rail maintenance facility yard. The project design also includes 13 stations and 40 bridges. The RTD required DTP to a have an ISO 9001:2008 certified QMS for the project. The RTD also performed compliance audits of the QMS and design. ISO certification was achieved by preparing for and undergoing an audit performed by a third party firm that performs audits to assess whether a QMS complies with the ISO standard. This same firm also performed the recent annual recertification audit. DTP performed targeted compliance audits of the DQMS to confirm the Quality Documents complied with the Design Quality Management Plan (DQMP) and satisfy the ISO requirement for management audits. Both the RTD and DTP audits helped the design team prepare for the ISO certification audit by identifying shortfalls in the QMS and identifying opportunities for improvement.

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While not inclusive, the following topics include major elements of a DQMS. As such, these elements need to be well thought out. Be aware that even the best manuals need to be updated periodically. A QMS needs to be flexible and will invariably need to be updated based on audits and project experience that lead to process improvements. During the course of this project, the DQMP was updated to reflect changes in the processes and to define the procedures for processes not anticipated previously.

1. Processes and procedures for training on the QMS 2. Narrative and work instructions (procedures) 3. Internal Audits (both management and compliance); planning and reporting 4. Quality records (storage, retrieval) 5. Preventative and corrective actions

Over the course of the project, we had a number of lessons learned and confirmed: 1. Meeting the requirements of ISO 9001:2008 is a major endeavor and has to be addressed in the

project scope, delivery schedule and budget. 2. Train the design staff in the processes and procedures early in the design process. Be ready to

conduct refresher training. 3. Only include in the DQMS what will be implemented based on project specific requirements.

Don’t make commitments you can’t or don’t intend to keep. 4. Tailor the processes and procedures in the DQMS to the Project. Make sure the processes and

procedures add value. Be prepared to update the QMS throughout the project. 5. Implement what you say you’ll do. The client audits and third party ISO audits will expect to

confirm that you have done so. 6. Be sure to keep easily retrievable quality records. This will facilitate audits at all levels.

ISO certification was achieved on Eagle P3 project because all the team members involved worked together and saw the benefit of the processes and procedures – beyond simply fulfilling the contract requirement. This project is the first P3 project to receive this ISO registration in the United States. ISO 9001:2008 registration is recognized globally and only a small number of companies and design/construction partnerships have earned this distinction. Properly, implemented a well thought out DQMS can truly lead to enhanced customer satisfaction – which is the focus of the ISO standard. Name: David Irish

Residence: Boise, ID Education: BSCE University of Arizona 1981; MSCE University of Arizona 1983; and MBA Cornell University 1990 Introduction to Quality: I have been involved with design quality processes for most of my career. About three years ago, the design quality function became a dedicated position due to the size of the projects I was working on. Current Job: Design Quality Manager (DQM) for the US36 Design-Build Project between Denver and Boulder, CO Previous Experience:

• DQAM, Eagle P3 D-B, Denver, CO • DQCM, I-15 CORE D-B, SLC, UT • DQM, Farrington Highway Station Group, Honolulu, HI • DQM, Eglinton-Yonge Light Rail Transit Interchange Station, Toronto,

Canada Developed the Design Quality Control sections of the DQMP and associated Work Instructions based on contract requirements and ISO principles and trained the design team on the QC procedures. Responsible for audits of key processes, quality records, preventative and corrective actions, management reviews and reporting, and for verifying that any modifications to the design

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quality control procedures comply with contract requirements. Performed reviews of QC documentation, provided feedback and worked with the design team to ensure continuous improvement of the quality processes.

• QC Engineer, SH-130 Turnpike, Austin, TX Provided design quality control checks for the Roadway department and interdisciplinary reviews for 49 miles of roadway, bridges and toll facilities.

ASQ Activities: Monthly meetings near current project; Selected as an early round judge for ASQ ITEA Competition Recent Honor:

• HDR Pathfinder Award for Process Improvement: QMS for the I-15 CORE Project • The QMS for the Eagle P3 Project received an independent ISO 9001:2008e Certificate of

Conformance. This project is the first P3 project to receive this ISO registration in the United States.

Family: Wife and Daughter Favorite Ways to Relax: Mountain biking and wood turning Quality Quote: “Quality must be built into each design and each process. It cannot be created through inspection.” (Ishikawa, 1985)

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Winners of the Baldrige based National Housing Quality Award 2013

By: Denis Leonard

Despite the current market and the recession these builders show how they have continued to improve, change and improve their bottom-line and create satisfied customers with highly quality homes. There are the four winners of the National Housing Quality Award this year (which is based on the Baldrige Criteria) with awards in the Gold, Silver and Bronze categories, a great way to celebrate NHQA still going strong in its 20th year!

Charter Homes, Gold Wayne Homes, Silver DSLD Homes, Silver Vintage Homes, Bronze

Two are return applicants Charter Homes and Wayne Homes and two first time applicants DSLD and Vintage Homes. Charter Homes used the feedback report to improve and progress each year from Bronze to Silver to Gold! To find out how these builders have improved, the tools and techniques they used to do so and what their impacts are, follow the links below: Charter Homes, Lancaster PA http://www.housingzone.com/2013-nhq-awards-charter-homes-quality-journey Charter Homes best practices include the use of a report card format to evaluate the performance of trades. Wayne Homes, Uniontown, OH http://www.housingzone.com/2013-nhq-awards-focus-employees-drives-success-wayne-homes Wayne Homes best practices include employee wellbeing, motivation and satisfaction. DSLD Homes, Denham Springs, LA http://www.housingzone.com/2013-nhq-awards-systematic-approach-growth-dsld-homes DSLD Homes best practices include a 46 day construction cycle time. Vintage Homes, Memphis TN http://www.housingzone.com/2013-nhq-awards-vintage-homes-power-transform Vintage Homes best practices include an opportunity for improvement program that involves every member of the team as well as trades and suppliers. Excellence in Construction These builders are examples of excellence in the home building industry. They have survived and thrived the recession, expanding their market by using quality tools and the NHQA Criteria to continually improve, reduce costs and increase customer satisfaction by honing the basics of the industry to excellence and adopting new best practices. NHQA winners over the years have shown that regardless of the number of homes you build, the type of market, economic climate, home type, price or size the NHQA has helped improve their businesses. Each one of them provides lessons on how you can improve your bottom-line. Evaluating your business against the NHQA criteria can help you identify areas for improvement just as these builders have done. If you take the next step and apply for the award process itself, a team of home building and quality experts will provide you with a detailed feedback report on how to improve. This report represents approximately 50 man hours of evaluation a value of $8,000. If you do well

http://www.housingzone.com/2013-nhq-awards-charter-homes-quality-journey

http://www.housingzone.com/2013-nhq-awards-focus-employees-drives-success-wayne-homes

http://www.housingzone.com/2013-nhq-awards-systematic-approach-growth-dsld-homes

http://www.housingzone.com/2013-nhq-awards-vintage-homes-power-transform


enough you may receive a site visit which allows the judges to gain a more detailed insight to your business and therefore provide a more detailed feedback report. The site visit may last 2-4 days depending on the size of your business and if you have various geographic locations. This report including the site visit represents 150 man hours or a value of $22,000. A study of NHQA winners from 1993-2009 showed metrics such as gross profits of 12-20%, construction costs vs. budgets of +/- 1%, cycle time reductions of 15-50%, 98% of homes had zero defects at closing, defect reductions of 11-75%, 30% referral rates and trade satisfaction of 94%. This link will take you to the NHQA application document so you can view the criteria and see how to apply http://www.housingzone.com/sites/default/files/FinalNHQApplication.pdf This link will take you to a list of Frequently Asked Questions. The FAQ addresses such questions as how does NHQA work, why apply now, the impact it can have on your business and other key issues. http://www.housingzone.com/professionalbuilder/FAQ

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http://www.housingzone.com/sites/default/files/FinalNHQApplication.pdf

http://www.housingzone.com/professionalbuilder/FAQ


DCD AT THE AUDIT CONFERENCE

L to R: J. Mascaro, R. Crawford, C Gray, A. Lidbury DCD Strategic and Business Planning Session W. Hall, C. Kanapicki. Front: R. Orkin

Working the DCD Booth

Anita McReynolds-Lidbury introducing DCD’s Keynote Speaker, Tim McKay, Executive Vice President

Dallas Area Rapid Transit

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DCD Presentations

Brian Palmquist – Become an International Auditor for $995

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Jeffrey Seiders, Jr. – Increasing Quality Standards for USDOT, Alternative Delivery Projects

Robert Orkin – Auditing a Construction Management Project

Benjamin Trujillo – When Standards Collide

Rick Simon, – The new FTA revised QA/QC Guidelines and their Impacts


DIVISION COUNCIL ACTIVITIES While at the Audit Conference the DCD member leaders took the opportunity to conduct a strategic planning session facilitated by the Past-Chair John Mascaro. As part of that session a Strength Weaknesses Opportunity and Threats (SWOT) analysis was performed resulting in the table below.

Based on this SWOT analysis, the DCD leadership developed a business plan and budget for 2013 outlined in the table on the next page. Highlights of the 2013 business plan include: • Co-sponsoring a conference-within-a-conference (CwC) at the 2013WCQI and sponsoring a foreign

speaker for that CwC • Co-sponsoring the 2013 Audit Division conference and presenting an DCD track at that conference • Continue to explore construction quality manager certification opportunities with other like-minded

professional societies • Continue support of the Future Cities Competition • Continue offering AIA training credits for ASQ activities

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UPCOMING EVENTS Danny Kahler continues his road show and the next one will DC area. See details below. Meeting Name: Joint Design and Construction Quality Meeting of ASQ, TRB, ASCE, ARTBA, and any other interested organizations Meeting Location: At the 92nd Annual Meeting of the Transportation Research Board in Washington, D.C. Date and Time: Monday, January 14, 2013, 5:30 to 7:30 PM Who May Attend: Anyone who is interested in the discussion. Bring your ideas. Cost to Attend: None. TRB registration is not required. RSVP: email [email protected] if you plan to attend so we can get an approximate head count. Phone contact is (512) 983-3453 Hotel: Marriott Wardman Park (Next to the Woodley Park/National Zoo Metro Station) Latitude 38.9245 N Longitude 77.0545 W Room: Congressional Food and Drink: The ASQ Design and Construction Division will provide light snacks and beverages. Agenda: The intent is to try to have a joint meeting of various groups that are involved in design and construction quality. These groups are primarily, but not limited to, the ASQ Design and Construction Division, the ASCE Construction Institute, the ASCE Transportation and Development Institute, the TRB Design and Construction Group, and the American Road and Transportation Builder’s Association. We’re hoping to take advantage of the number of people who will be travelling to DC to attend the Annual Transportation Research Board Meeting, or members of these organizations who live in the DC Metro area, or just practitioners who have an interest in this important issue. (Note: Registration for the Annual Transportation Research Board Meeting, normally $915, is FREE to employees of sponsoring organizations, which is almost all of the Federal Government, plus a few non-profit transportation associations. http://www.trb.org/Finance/Sponsors.aspx

DATE EVENT LOCATION

Feb 6-8 ASQ Section 1300 Rocky Mountain Quality Conference Denver, CO

April 19 ASQ Greater Fort Worth Section 1416 Cowtown Quality Roundup Ft. Worth, TX

May 6-8 ASQ World Conference on Quality and Improvement Indianapolis, IN

Oct 10-11 ASQ Audit Division Conference Tucson, AZ


http://www.trb.org/Finance/Sponsors.aspx


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DCD DIVISION MANAGEMENT COUNCIL Design and Construction Division Management Council and Committees

Jan 1, 2013- Dec 31, 2014 Division Officer List (Require a vote)

Position Member Name Member Email

Immediate Past Chair Strategic Planning Charles Kanapicki [email protected]

Chair Celia Gray [email protected]

Chair Elect Anita McReynolds Lidbury [email protected]

Secretary Benjamin Truijillo [email protected]

Treasurer Robert Orkin [email protected]

Vice Chair Brian Palmquist

Vice Chair Cliff Moser [email protected]

Vice Chair John Mascaro [email protected]

Vice Chair Peter Stamps [email protected]

Vice Chair Jeff Williams [email protected]

Committees/Special Interests

Position Member Name Member Email

Auditing Chair Ray Crawford [email protected]

Membership Chair Danny Kahler [email protected]

Nominating Chair Charles Kanapicki [email protected]

WCQI Program Chair L. Catherine Hader [email protected]

Audit Conference Chair Anita McReynolds Lidbury [email protected]

Publications Chair (Newsletters) Charles Kanapicki [email protected]

LinkedIn Greg Wennerstrom [email protected]

ASQ DCD Web Site Cliff Moser [email protected]

Voice of the Customer Peter Stamps [email protected]

Social Responsibility

Certification Chair

Awards Chair
