e-governance: why and how by dr t.h. chowdary* * director: center for telecom management and studies...

E-governance: Why and How

By

Dr T.H. CHOWDARY** Director: Center for Telecom Management and Studies

Chairman: Pragna Bharati (intellect India )Former: Chairman & Managing Director

Videsh Sanchar Nigam Limited &Information Technology Advisor, Government of Andhra Pradesh

T: +91(40) 6667-1191/ 2784-6137(O) 2784-3121®F: +91 (40) 6667-1111, 2789-6103

[email protected]@satyam.com

Talk @ OU Staff College 29.8.2007

THC_CTMS S338 _Feb07 2

Why e- Governance (1/2)

Governments (Union & State) are collecting and spending 30% of our GDPThere are schemes on which upto Rs. 100,000 crores were spent but not completed even after 5 to 10 yearsComptroller & Accountant General of India is writing history after history of waste and non-productive outlays Computerised MIS on nation-wide telecom network


Why e-governance (2/2)

Least efficient, economic & transparentEg: Projects in progress for 10 to 25 yrs –

$ 25 bln unproductively locked up

25 mln homes claimed to have been built for 75 mln people in AP alone! 100% must be living in Govt Built houses!

13 mln. White ration cards for families below poverty line (80% of Population)


The Cost of Delay: Rs. 50,000 cr.

Total Projects 742 ( 216 hit by cost overrun)

Railways Power Atomic Energy

Urban Development

Coal Petroleum

No. of Projects

256 62 10 18 100 30

Projects hit by cost overrun

149 9 2 4 13 13

Original cost (Rs. crores)

25,175 3,527 3,527 4,976 529 24,406

Extent of cost overrun

91.5% 87.7% 87.7% 115.9% 52.2% 29.6%

(Source: Indian Express 31/8/2006)


Why E-Goverannce –“Socialism” at work

Subsidies ( $ 6.2 bln. on food, kerosene & sugar and

$ 4.5 bln on other items)

Telephones: Apply, Apply – No Reply

Government officials: Labour-lordism; Babu-bossism

Insectification of citizen

Sale of Information

Move from office to office again & again


Why E- Governance-Revenues Rise (1)

Taxes increase; Projects Multiply; so do offices

Poverty AlleviationPoverty EradicationIntegrated Rural DevelopmentUplift of Utterly poor (Antyodaya –)Light to the dark (Velugu)C.M’s Employment of YouthIndira Awas ( Housing the poor)


Why E- Governance-Revenues Rise (2)

52 such programmes in 53 years since 1951.

Illiteracy, poverty, large family – vicious circle,

15% of benefit money reaches the poor

Garibi Hatao – again after 36 years

2nd launch of multipoint “Backwardness Eradication”

for Minorities.


ICTs in Governance

Union & state governments are investing about Rs. 3000 cr/year on various e-governance projects

Eventually we must have e-electionsRegistration ( no enrollment)

Electioneering ( TV & Radio channels, Toll free interrogation)

Balloting (i) 80% saving on (ii) & reduction of need for black money


ICTs in Vision 2020 for Andhra Pradesh (then, India)

ICTs as engines for economy, efficiency, development & growth

e-MIS

e-education

e-Governance

e-procurement

e-Seva ( service)

e-cops

Tele-medicine

Jobs for the educated


e-Governance: G2B, C, G

Since 1997 Pioneered by GOs of AP, KN and TN, all governments have programs of ICT use in government work.

G2C: eg: e-Sevas, Land records, CARD

G2B: eg: e-procurement

G2G: eg: Filing tax returns, jail reservations

G2G: eg: e-MIS; Treasuries, video conferencing

G2B: eg: banking, purchases


What E-Governance Can Deliver (2)

Responsiveness & Accountability Dial the Chief Minister, Commissioner (Police, Municipal Corpn), Collector…

Economy & Effectiveness E-Procurement e- CopsBetter planning ( MPHS; GIS; Data Bank; Oversight, Speedy Correction )Video in jails –prisoners not physically brought to courts – escapes prevented


What E-Governance Can Deliver (3)

Interviews from video- enabled Internet Kiosks # e-ways of SIFY (saving time & money)

In courts – original documents scanned, stored on floppy/ CD; document theft avoided

Land records, titles, encumbrances easily accessed by farmers (BHOOMI in Karnataka)

E-Chaupal (ITC procurement & farmer education; market information); multi-services

Rural Service Delivery Points ( for e-Seva of Andhra Pradesh )


Some Spectacular Outcomes (1/5)

E-Procurement

Award time reduced from 150 to 20 days

On 52 e-tenders (Rs. 3.5 bln), 23% saving

1500 e-tenders in progress (Rs. 16.4 bln) in 2003-04

Procurement would cross Rs. 30,000 cr in 2007-’08

0.24% of tender value as commission (reduced to 0.05% in 2005)



E-Seva in Andhra Pradesh

One-stop-Shop for G2C services

e-filling of tax returns e-Railway and air-line ticketing e-Reservations for TTD pujas in Tirupati

Multiple services offered at each counter

Utility / Tax Payments

Electricity, Water, Property Tax, Telephone bills

Filing Sales Tax and Income Tax Returns



CertificatesBirth / death certificatesEncumbrance certificates for property

Passport and LicensesFiling applications for passportsMunicipal trade licenses, Learner’s License, Vehicle registration …

Bus tickets … train tickets, airline tickets, travel bookings Rail ReservationsE-Payments on internet ( www.esevaonline.com)



CARDIn-house execution of the ProjectMore than 240 registration officesOld documents scanned and indexed20 year title search in less than 15 mnts.Certified copies of registration deedsEncumbrance certificatesValuation slips for propertiesRegistration deeds like sale, mortgage, lease& gift



E-Communication with PeopleRail reservationsMoney transfersFiling income- tax returnsPreservation of and access to precious documents, records – scanning & digitisationVideo conference of government officers , Ministers with people ( portable VSAT & camera…)


APNET

Use of satellite technology for Distance educationTraining of Govt employees & SHGsPilot Project operational for 2 yearsExpansion at advanced stageEarth Station operational since 4/02Studio complex to be operational Mana TVContent development – current focus area2000 remotes operational


E-Communication with People

Video-conferencing

Face to face with Chief Minister

Transportable VSATs and Discussion with Village Assemblies


ICTs for Wealth and Employment


Software Export Industry

734 1,085 1,7502,650

3,9005,500

6,8008,000

10,000

12,500

16,560

23,600

1995-96

1996-97

1997-98

1998-99

1999-2000

2000-'01

2001-02

2002-03

2003-04

2004-05

2005-06

2006-07


Employment in Indian IT sector*,’000

0

500

1000

1500

2000

2500

3000

2000 '01 '02 '03+ '04+ '06+ '07+

Call-centers (ITES) Software Multinational operations

(* Years ending March; + Estimate@ break-up: NA)


A.P’s Software and ITES Exports

Year 2007 2006 2005 2004 1996

Volume (in Rs. Cr. ) 17,000 12,521 8,270 5,025 65of Exports

Visakhapatnam Units 37; Exports Rs. 70crVijayawada Units 13; Exports Rs. 24 Cr

Number of direct employees 1,60,000 adding 30,000 to 40,000 per year


2001 2002 2003 2005 2006 2007

1.5% 1.9% 2.82% 3.8% 5.0% 6.5%

India’s share in software exports in the over all global market


Share of India in GlobalBPO & KPO Markets

Year 2003-’04 2010-’11 BPO 36% 55%

KPO 56% 71%


Foreign Companies Engaging Indian intellect (1/2)

Motorola – 1700 employees40% of software in its mobiles developed in India The Internet browser and multi-media messaging system conceived and developed for 3G and GSM and engineerThe software going into US cars is being developed here in India .


Foreign Companies Engaging Indian intellect (2/2)

GE – Largest R&D center outside USA is in India in Bangalore with 2300 researchers, double that in Shanghai

GE put in $ 80 mln in the Bangalore R&D facility

GE’s Bangalore R&D field for 260 patents in the USA (37 already approved)

Boeing USA is outsourcing Aircraft design to Russia ( $ 120/ Hr)

Russians are outsourcing parts of the design to HAL (BG) at $ 30/Hr

Gorbachev went to USA to recommend Moscow as Bangalore’s rival!

An Indian retained does the work of 2 or 3 Europeans;

does not take 6 weeks of holidays & costs one-fourth


Some foreign companies’ employees in India GE Caps GE Dev IBM Oracle EDS Texas

16,000 1,800 10,000 6000 3,500 900

Intel JP Morgan

HUWAI Siemens Motorola

1,700 1,200 1,500 2000 1,500


ICT-enabled Employment in Rural areas


Work taken to Villages: GramIT (1)

While US, EU, Oceania outsource to Hyderabad, Hyderabad out-sources to villages.Satyam Computers & Byraju Foundation200 Resident village graduates ( BA, B.Com, B.Sc) trained in Ameringlish; imparted computer & Internet skillsSatyam (Hyderabad HQ) outsourced its own internal work (pay-roll, accounting; travel; training; MISSatisfied,work from abroad moved to villages



Broad-band telecom (optical fiber) 512 kbps extended from point of presence (POP) to work-site by PMP wirelessCalled Gram ITs, these offer transaction processing services ( accounting, bulk mlng; records digitisation, reminder and follow-up and travel support.A whole Gram IT can be dedicated to a customer (like twinning of cities across continents; city [email protected] twinning



Gram IT-team contributed part of profits for village development scheme designed by them – Independent and local initiative

Rural Pressure group to demand and get quality infrastructure and services such as roads, retailing, education, health


Dhanyawad:

Thank You

www.drthchowdary.net

e-governance: why and how by dr t.h. chowdary* * director: center for telecom management and studies...

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