icts in governance and for wealth creation by dr t.h. chowdary * director, center for telecom...

ICTsin Governance and for Wealth Creation

By

Dr T.H. Chowdary* Director, Center for Telecom Management & Studies* Chairman, Pragna Bharati (Intellect India), AP* Former Information Technology Adviser, Government of A.PChairman & Managing Director Videsh Sanchar Nigam Ltd., BombayT: +91 (40) 2784-6137/6667-1191(O) F: +91 (40) 2789-6103/6667-1111 [email protected]

Talk @ Koti Women’s College, Hyd: 20TH Feb 2008

Technologies

Enhance Efficiency Promote effectiveness Facilitate transparency; speed up

processes… eg: Type -writer, automobile,

electricity, airplane, telegraph, telex, telephone, computer, communication satellites, digitisation, Internet…

What are ICTs (1/2)

Information ( text, images, graphics, voice, data) electronified

Stored in solid state memories & web-sites

Computers process the information through software and present it on monitor-screens

Telecommunications link the computers/ Memories/Websites

What are ICTs (2/2)

User communications devices- PCs, lap-tops, PDAs, mobile phones, TV sets with set top boxes - access the web-sites, and communicate, transport information

The infrastructure – electronic & photonic Microwave Radio, terrestrial & satellite optical fiber cables - underground undersea, wireless in the last km – WiFi, WiMax…..

ICTs in Governance

Governments (Union & State) are collecting and spending 30% of our GDP

Huge amount on welfare ($13 bln). Only 15% reaches the targeted beneficiaries

There are schemes on which upto Rs. 100,000 crores ($22 bln) were spent but not completed even after 5 to 10 years

Comptroller & Accountant General of India is writing history after history of waste and non-productive outlays

Computerised MIS on nation-wide telecom network

The Cost of Delay: Rs. 50,000 cr.

Total Projects 742 ( 216 hit by cost overrun)

Railways Power Atomic Energy

Urban Development

Coal Petroleum

No. of Projects

256 62 10 18 100 30

Projects hit by cost overrun

149 9 2 4 13 13

Original cost (Rs. crores)

25,175 3,527 3,527 4,976 529 24,406

Extent of cost overrun

91.5% 87.7% 87.7% 115.9% 52.2% 29.6%

(Source: Indian Express 31/8/2006)

Why e-governance (1/3)

Government(s) largest handlers of people’s money – (25 to 25)% of GDP & Welfarist

Least efficient, economic & transparent Eg: Projects in progress for 10 to 25 yrs – $ 25 bln unproductively locked up 25 mln homes claimed to have been built for

75 mln people in AP alone! 13 mln. White ration cards for families below

poverty line (80 of Pop.)

Why E-Goverannce –“Socialism” at work (2/3)

Subsidies ( $ 6.2 bln. on food, kerosene & sugar and

$ 4.5 bln on other items) Apply, Apply – No Reply Government officials:

Labour-lordism; Babu-bossism Insectification of citizen Sale of Information Move from office to office again & again

Why E- Governance-Revenues Rise (3/3)

Taxes increase; Projects Multiply; so do offices

Poverty Alleviation Poverty Eradication Integrated Rural Development Uplift of Utterly poor (Antyodaya –) Light to the dark (Velugu) C.M’s Employment of Youth Indira Awas ( Housing the poor)

52 such programmes in 53 years since 1951. Illiteracy, poverty, large family – vicious circle, 15% of benefit money reaches the poor

ICTs in Management Information (1/2)

Computerised, telecommunicated & presented

Decision support- non dependence on clerks, files

Web enabled, hence anytime,anywhere. Management Information Systems

feedback,timely corrections( Rs. 400 bln - $ 8 bln locked up in projects that won’t be completed, shown by banks as “assets”..)

Budget management Treasuries -Overdraft

ICTs in Management Information (2/2)

Project Management - expenditure related to physical work completed and progress of work overseen

Eg: Housing for weaker sections digitised roads/ maintenance Load factor improvement

ICTs for Auditing /Revenue A/C

• Computerized I.T, S.T…. Evasion; defaulters and loan applications• Concurrent audit..( not history-writing, Bihar PSUs)•Expense & time over-runs• Trends & Forecasting -

•Advisories; Warnings; •Public gaze over drain, waste...

ICTs in Governance (1/2)

Since 1997 Pioneered by GOs of AP, KN and TN, all governments have programs of ICT use in government work.

G2C: eg: e-Sevas, Land records, CARD, property tax

G2B: eg: e-procurement C2G: eg: Filing tax returns, rail reservations G2G: eg: e-MIS; Electrical Energy management;

weaker section housing Treasuries, video conferencing G2B: eg: banking, purchases

ICTs in Governance (1/2)

Union & state governments are investing about Rs. 3000 cr/year on various e-governance projects

Eventually we must have e-elections Registration ( no enrollment) Electioneering ( TV & Radio channels, Toll free

interrogation) Balloting

(i) 80% saving on (ii) & reduction of need for black money

ICTs in Economy & Education

e-banking (Internet) & money transfers; ATMs

e-ticketing (airlines, railways) e-teaching (Engineering education

explodes) Job interviews from Internet kiosks

with video facility e-journals on web-sites e-mails for advocacy

What E-Governance Can Deliver (1)

ICT – based MIS eg: Story of Weaker Section Housing Delivery of government services – One stop – Many Services Speed Up Process

Corruption decreases Dissatisfaction decreases Time & fuel economy Reduced Transaction costs


Responsiveness & Accountability Dial the Chief Minister, Commissioner (Police,

Municipal Corpn), Collector… Economy & Effectiveness

E-Procurement e- Cops Better planning ( MPHS; GIS; Data Bank;

Oversight, Speedy Correction ) Video in jails –prisoners not physically brought

to courts – escapes prevented


Interviews from video- enabled Internet Kiosks # e-ways of SIFY (saving time & money)

In courts – original documents scanned, stored on floppy/ CD; document theft avoided

Land records, titles, encumbrances easily accessed by farmers (BHOOMI in Karnataka)

E-Chaupal (ITC procurement & farmer education; market information); multi-services

Rural Service Delivery Points ( for e-Seva of Andhra Pradesh )

Some Spectacular Outcomes (1/5)

E-Procurement Award time reduced from 150 to 20 days On 52 e-tenders (Rs. 3.5 bln), 23% saving 1500 e-tenders in progress (Rs. 16.4 bln)

in 2003-04 Procurement would cross Rs. 15,000 cr in

2004-05 0.24% of tender value as commission

(reduced to 0.05% in 2005)


E-Seva in Andhra Pradesh Multiple services offered at each counter Utility / Tax Payments

Electricity, Water, Property Tax, Telephone bills Filing Sales Tax and Income Tax Returns

Certificates Birth / death certificates Encumbrance certificates for property

Passport and Licenses Filing applications for passports Municipal trade licenses, Learner’s License, Vehicle registration …

Bus tickets … train tickets, airline tickets, travel bookings Rail Reservations E-Payments on internet ( www.esevaonline.com)


E-Seva in Andhra Pradesh One-stop-Shop for G2C services 31 service centres, 6 bank branches, 81 ATMs (in

Hyderabad) Volume of Transactions increasing 0.8 mil in April 2001 8.5 mil since Aug 03; 12 mln, Dec ‘04 46 services across any of 290 counters Extending to all urban areas by Dec 03 232 more eSeva Centres in 116 cities & towns & 2500 villages by March 2004 5000 villages by Dec 2004


CARD In-house execution of the Project More than 240 registration offices Old documents scanned and indexed 20 year title search in less than 15 mnts. Certified copies of registration deeds Encumbrance certificates Valuation slips for properties Registration deeds like sale, mortgage,

lease& gift


E-Communication with People Rail reservations Money transfers Filing income- tax returns Preservation of and access to precious

documents, records – scanning & digitisation

Video conference of government officers , Ministers with people ( portable VSAT & camera…)

E-GOVERNANCE STRATEGY (1/3) TECHNOLOGY’S ROLE

Technologies are Enablers, Promotive of Efficiency, Speed, Effectiveness & Economy

Offices/Officials need not be technology-savy but skilled to use

To make a difference, move to E-Governance should be swift (>5 Years), not graduated; otherwise old absorbs, assimilates, disfigures the New

E-GOVERNANCE STRATEGY (2/3) TECHNOLOGY’S ROLE

Information Infrastructure

(Electronic) Photonic Highways) is

Available;

Improving and Extending Thro’

Multiple Enterprises.

E-GOVERNANCE STRATEGY (3/3) Implementation

A vision and master-mind

Best Instrument - Government

Department or Society (eg STP) or

Mission

E-governance & I.TAll-Party Agenda

Criticised but embraced by “opposition” partis when come to power ( A P; UP; Kerala…)

Consultative & involvement in program planning Vision Document: Peoples/ not party’s Get into Manifestos – Professionals to write &

“sell” Get parties to go High-tech ( eg: TDP in Andhra

Pradesh ) Self-help Groups ( 350,000 in A P) given mobile

telephones (Internet-enabled) Talk not jargon; develop popular style Extend reliable power to the entire territory

E-GOVERNANCE STRATEGY & IMPLEMENTATION The Weight of Government (s)

Union Government Year 2001Secretaries 141 (117)Add. Secretaries 107 (99)Jt. Secretaries 511 (389)Directors 628 (453)Dy. Secretaries 578 (395)Other officials 4.3 millionFig in ( ) are just before 5th Pay Commission

E-GOVERNANCE STRATEGY & IMPLEMENTATION Union Government Finances

Annual Tax Revenue Rs. 4,20,000 cr.InterestRs. 1,80,000 cr.Salaries Rs. 75,000 cr.Defence Rs. 96,000 cr.Union Govt’s. Debt Rs. 14,00,000 cr.States were to Raise for the 9th Plan Rs. 38,000 cr. States ended with a deficit of Rs. 1,05,000 cr.Losses of State Electricity Bds.Rs. 26,000 cr.Losses of SEBs in 1991 Rs. 4,000 cr.

E-GOVERNANCE STRATEGY & IMPLEMENTATION Government of Andhra Pradesh

Dy Secretaries & above 350 Government officials (600 + 400) K Terrific Excess of Group C&D can’t afford teachers (60K) & Nurses (10K) Revenues Rs. 11,000 cr. Salary & wages Rs. 10,800 cr. Receipts for Union Govt. Rs. 4,000 cr. Interest on debt Rs. 4,000 cr. Total debt of A.P Rs. 40,000 cr. All State PSUs(37) Loss making Other Govts. Are no better

E-GOVERNANCE STRATEGY & IMPLEMENTATION Governments on the Band Wagon

Almost all (except a few dishonorable exceptions) States and Union Governments are enthused and committed to e-governance.

All have launched many and implemented some programs

All are Government-centric May falter and flounder like PSU

disinvestment and telecom demonopolisation

E-GOVERNANCE STRATEGY & IMPLEMENTATION TECHNOLOGY’S ROLE

Offices/Officials need not be technology-savvy but skilled to use

To make a difference, move to E-Governance should be swift (>5 Years), not graduated; otherwise old absorbs, assimilates, disfigures the New

E-GOVERNANCE STRATEGY & IMPLEMENTATION TECHNOLOGY’S ROLE

Information Infrastructure

(Electronic) Photonic Highways) is

Available; Improving; Extending Thro’

Multiple Enterprises to cover all

Mandals …. Villages

APSWAN since 1998

Hastening E-Governance & Informatisation of Society

Out-source computer education in

Schools/Colleges and to Government officials;

Also content creation

Interconnect SWANs with Internet for delivery

of information and services of Government to

public

(eg E-Sewa)

Pick up Inspiring Applications

Computer assisted literacy promotion SWAN upto Panchayat 100% literacy by 2005 - Private efforts Telecottage in every village (PTIC) All Schools, colleges, Educational Institutions

on Internet

Pick up Inspiring Applications

TWINS E-Sewa (30 services)

CARD (240 offices)

SKIMS - 7500 Tmnls

OLTP: 10 Depts; all Mandals (4th tier)

FAST (3 + 34 Offices)

Pick up Inspiring Applications Immediate Applications

Voice Mail Dial your CM, SP, Collector,

Municipal Commissioner E-Mail your complaint GOAP Portal Chief Minister’s MIS

AP’s Initiatives(1) Free Right of Way Government Reviewing Telecom & ISP

roll-out All government offices, Public

Libraries, PHCs ordered to have Internet connections

All Mandal Office PCs used as Public Internet kiosks in association with BSNL

AP’s Initiatives(2)

CMEY money to promote

Public Internet Kiosks

Deploying ( corDECT) wireless to

connect PTICs to Internet

Citizenship in the Knowledge society

Literacy

Education

Excellence

Global Economy

Intellectuals & Professionals are globally mobile

Move like money across borders in search of remuneration & security

Extending the Information Infrastructure & Services Internet & E-Seva for Masses: STD/ISD PTs to become PTICs ( 1.0 mil

in India; >80,000 in Andhra Prad esh) Private ISPs & Bharat Sanchar

Status of Card Services - Aug 2001

Statutory effect given to CARD services w.e.f. 5-2-99

99% documents being regd on computer

Service standards maintained

Facilities Management from January 2000

Transactions handled (11/98 to 7/2001)•Registrations 22,50,000•Valuations 11,50,000•EC’s 7,60,000

Service Levels in CARD projectService Levels in CARD project

Sl No Service Provided CARD offices

Non-CARD offices

1 Sale of Stamp Paper 15- 30 min 30-60 min2 Spl Adhesive

Stamps 45-90 min 45-90 min

3 Refunds 4 weeks 4 weeks 4 Document Writing 30 min NA5 MV Checkslip 10 min 60 min6 Cash Receipt 10 min 30 min7 Registration of

deeds 60 min 3 days

E-GOVERNANCE STRATEGY & IMPLEMENTATION

Service Levels Service Levels


Non-CARD offices

8 Certified Copies 15 min 3 days9 EC's 10 min 3 days

10 Reference u/s 47-A 5 days 5 days11 Registration of

Societies & firms 4 days 4 days

12 Anomalies 8 weeks 8 weeks13 Wills 3 hours 3 hours14 Registration of

misc. documents3 days 3 days


Status of CARD servicesStatus of CARD services

Statutory effect given to CARD services Statutory effect given to CARD services w.e.f 5-2-99w.e.f 5-2-9999 % documents being regd on computer99 % documents being regd on computerService standards maintainedService standards maintainedFacilities Management from January 2000Facilities Management from January 2000Transactions handled (11/98 to 7/2001)Transactions handled (11/98 to 7/2001)

Registrations 22,50,000Registrations 22,50,000Valuations 11,50,000Valuations 11,50,000EC's 7,60,000EC's 7,60,000




Non-CARD offices




deeds 60 min 3 days


Service Levels Service Levels


Non-CARD offices

8 Certified Copies 15 min 3 days9 EC's 10 min 3 days

10 Reference u/s 47-A 5 days 5 days11 Registration of

Societies & firms 4 days 4 days

12 Anomalies 8 weeks 8 weeks13 Wills 3 hours 3 hours14 Registration of

misc. documents3 days 3 days

Salient features Salient features

18 Service Centres18 Service Centres 200 citizen counters200 citizen counters

23 G2C Services 23 G2C Services + 5 B2C services + 5 B2C services Open 9 am to 7 pmOpen 9 am to 7 pm

Including Sundays & 2Including Sundays & 2ndnd Saturdays Saturdays Multiple modes of PaymentMultiple modes of Payment

Cash/ cheque/ DD / Credit CardsCash/ cheque/ DD / Credit Cards e-Paymentse-Payments

18 Service Centres18 Service Centres 200 citizen counters200 citizen counters

23 G2C Services 23 G2C Services + 5 B2C services + 5 B2C services Open 9 am to 7 pmOpen 9 am to 7 pm

Including Sundays & 2Including Sundays & 2ndnd Saturdays Saturdays Multiple modes of PaymentMultiple modes of Payment

Cash/ cheque/ DD / Credit CardsCash/ cheque/ DD / Credit Cards e-Paymentse-Payments

G2C Services(1) G2C Services(1)

Utility Bill / Tax Payments Electricity Bills Water Bills Property Taxes

Certificates & licenses Registration of Birth/ death Issue of Birth /death Certificates Renewal of Drug licenses Renewal of Trade License

Utility Bill / Tax Payments Electricity Bills Water Bills Property Taxes

Certificates & licenses Registration of Birth/ death Issue of Birth /death Certificates Renewal of Drug licenses Renewal of Trade License

G2C Services(2)G2C Services(2)

Passport Receipt of application for passport

Registration & Stamps Sale of stamps(Registration dept.) Document writing Valuation of property

Water Works Reservation of water tanker Application for new connection

Passport Receipt of application for passport

Registration & Stamps Sale of stamps(Registration dept.) Document writing Valuation of property

Water Works Reservation of water tanker Application for new connection

G2C ServicesG2C Services

Others Receipt of complaints Reservation of APSRTC seats Small savings

Internet-based Services Electronic payments Down loading of Forms Filing of applications on website

Others Receipt of complaints Reservation of APSRTC seats Small savings

Internet-based Services Electronic payments Down loading of Forms Filing of applications on website

B2C ServicesB2C Services

ATM Withdrawal of money Taking A/C Extract Depositing Money

Cellphones Cellphone Bill Payments

Securities & Mutual funds

ATM Withdrawal of money Taking A/C Extract Depositing Money

Cellphones Cellphone Bill Payments

Securities & Mutual funds

Services to be includedServices to be included

Telephones Bill collections Application for new connections

Title Search

Telephones Bill collections Application for new connections

Title Search

Human Resources Development(Case of Andhra Pradesh)

• IIIT• 328 Engineering Colleges ( 32 in 1995)• 468 BCA Colleges (Nil in 1995)• 400 MCA Colleges ( 44 in 1995)• Indian School of Business

• Affiliations with The Wharton School and J.L.Kellogg Graduate School of Management• Computer Education in (all) Schools, (all) Colleges ( for all degrees)

Satellite and Optical FiberConnectivity for Education

• INSAT 3B • Ku Band transponder 70 Mbps• Distance learning• Telemedicine• SMART government• E-commerce• Optical Fibers to link all colleges. Electronic classrooms in every college

THE VISION - I T ENABLED / CREATED SERVICES &

EMPLOYMENT (INDIA)

GROSS WORLD PRODUCT IN THE YEAR 2010 US $ 40 TCONTRIBUTION FROM SERVICES (60%) OF GWP US $ 24 TINDIA'S SHARE @ 10% US $ 2.4 TEMOLUMENTS COMPONENT (15% TO 50%) US $ 360 TO US $ 1200 bEMOLUMENTS/EMPLOYEE/YEAR US $ 5000NO OF JOBS (360/1200) b = 72 to 240 million

5 K

Dhanyawad:Thank You

icts in governance and for wealth creation by dr t.h. chowdary * director, center for telecom...

Documents

poor slide

internet slide

telecom network slide

management information

transport information

information text

e governance

extent of cost overrun